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    * Telecoms Expense Management
      Nuvoli’s TEM service is primarily designed to manage the end to end
      billing and MI process.  Working directly with your vendors, Nuvoli will
      receive the billing information and ensure that every line item of every
      invoice is validated against the contract.  Any invoicing queries will be
      raised directly with the vendor and managed through to resolution.
      
      Learn More
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      Audit & Benchmark
      
      
      
      Managed Helpdesk
      
      
      
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      Historic Overcharge Recovery
      
      
      
      Tech Refresh
   
   
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 * Home
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   * Telecoms Expense Management
 * Testimonials
 * Contact Us



HomeAntony Johnson2022-10-18T11:11:27+00:00


MAKING TELECOMS SIMPLE

Since we started in 2011 our ambition has been to demystify telecoms billing,
help clients get best value, make management of an estate straightforward and
provide world class MI as a standard. Now, 10 years later and with 200 amazing
clients, the services that we provide have increased to match demand and we are
still living the same values.

“work is a thing you do, not a place that you go”





AUDIT & BENCHMARK



“before you create you must understand”

Every Customer journey starts right here – detailed analysis to tell you what
you spend and what you could save




HISTORIC OVERCHARGE


“recovering the accidents of history”



We can go back up to 6 years to recover hidden errors.




TELECOMS EXPENSE MANAGEMENT



“world class management information”

Our suite of reporting covers all aspects of IT / telecoms




MANAGED HELPDESK


“flexible helpdesk resource”



From short term, for a project, to bespoke for eg 1st line IT support.




NETWORK DELIVERY


“we deliver your promises”



Ensuring infrastructure and IT equipment are delivered on time.




TECH REFRESH


“for device rollout and upgrades”
Clients rely on our unique deployment service getting new hardware to users and
recovering old assets. 



OUR TEAM OF CONSULTANTS



Upon engagement we will assign one of our experienced consultants to work along
side you and your team. Their job is to maximise your awareness whilst
minimising your involvement.

Whether it be running an RFP, recovering historical overcharge, validating
assets in an estate or upgrading your mobile hardware, each of our team are here
to help you and your team.

Have a quick look at the feedback in “what people say”





AT THE HEART OF OUR TELECOMS MANAGEMENT SERVICE IS OUR BILLING PORTAL CONNECT
WHICH PROCESSES BILLIONS OF RECORDS EVERY YEAR FOR OUR CLIENTS.



THE INSIGHT IS UNIQUE, BESPOKE AND COMPREHENSIVE, PROVIDING NOT ONLY THE DETAIL
BUT THE RECOMMENDED ACTIONS WITH A PLAN TO DELIVER THOSE RECOMMENDATIONS



– INFORMATION WITHOUT ACTION IS JUST INFORMATION!



100% TRUST



You can totally rely upon the accuracy of our reporting, outputs and MI. We
harmonise all vendor billing into a single view.





BESPOKE REPORTS



Each client has different challenges, varied requirements and a need to deliver
information in different ways. We work with you to design the perfect output at
every level from management reports to end user statements





INDUSTRY LEADING



Whether a client moves to us from a competitor or just wants more detail than
vendors provide we love seeing how awesome they find our MI and reports – and
our enthusiasm when presenting them




FIRST CLASS MANAGED HELP DESK

We have developed a fully flexible helpdesk run by our own, locally based teams
that can support a project for a week, or a month, for an IT deployment or
mobile migration, for example. We can take all IT first line faults to alleviate
pressure on your own IT helpdesk. Or become fully integrated, taking calls,
raising tickets, reporting faults and placing orders as a user on your eg
ServiceNow database.



TO US, IT’S ALLABOUT THE USER EXPERIENCE


RESPONSIBILITY

TOTALLY FLEXIBLE, A TEAM FOR A WEEK OR A PROJECT


CREATIVITY

OUTBOUND CAMPAIGN TEAM TO UPDATE RECORDS & USERS


QUALITY

Read More About Us

> Nuvoli provide excellent professional advice and their service has helped us
> get the best possible mobile, fixed, WAN and IT contracts, reducing initial
> costs and saving money monthly. Amazing!

CEO, Major Planning Software

> We have found Nuvoli to provide an invaluable service for mobile bill
> analysis, reporting & cost saving initiatives, as well a mobile handset
> remediation projects that led to great feedback from our senior management

UK Mobile Provisioning Lead, Commercial Real Estate

> Working closely with the team at Nuvoli over the past few years they continue
> to provide us with excellent service & support no matter how demanding we are.
> Always a pleasure to work with and I could not recommend them enough

System Support Coordinator, Building and Plumbing Supplier

> I consider Nuvoli a partner of our business – their help and support has been
> invaluable to us in helping us understand our spends and how we can reduce
> costs as well as providing support with their messaging services as well as
> producing fantastic personalised reports

IT support Manager, Cleaning Product Supplier

> Nuvoli are a source of Trust!  The team are always on hand, not only to
> demystify billing, but they simplify the entire lifecycle of telephony
> contracts.  Their helpdesk are always polite, helpful and fast, and their data
> analysis is the best in the marketplace we have seen

CIO, Property Management Services

> Nuvoli has been a crucial partner in managing and tiding up the mobile phone
> estate, utilising their valued expertise and offering ongoing support when
> needed

Financial Planning & Analysis Manager, Building Services

> Nuvoli has delivered us the most successful use of analysis to direct cost
> savings I have ever seen. They have an amazing way of finding new ways to
> analyse the same data to gain more savings and help us manage our estate
> better

Head of Infrastructure & Service Desk, Cleaning Product Supplier

> Nuvoli are a flexible operation that do more than telecoms. The team are so
> flexible and hard working with a professional attitude towards their clients.

Service Manager , Major UK Parcel Delivery

> Nuvoli provided a professional and very efficient service from start to
> finish, nothing was too much trouble – a real pleasure to work with.  Highly
> recommend.

IT Project Manager, Commercial Real Estate

> The Team at Nuvoli are Super Helpful, Super-Efficient , Super knowledgeable
> and a Pleasure to work with

Telecoms Manager, Facilities Management

> Nuvoli are extremely productive and beneficial to our company!

IT Sourcing manager, leading provider of critical services

> We have worked with Nuvoli over the last two or so years and the relationship
> has been very productive and extremely successful in providing help and
> expertise to  optimise our spend and investment in all areas of  Telco
> services, voice, data and mobile services. Their ability to analyse large
> amounts of data from call records to billing and provide accurate reports,
> including market comparisons has been very impressive

Head of Technology Third Party Management, Global Financial Services
Organisation

> We brought Nuvoli on board to assist in the streamlining of our estate. 
> Working with the team has allowed us to complete this quickly and efficiently
> and realise a number of significant cost saving opportunities. Through Nuvoli
> we have increased the visibility of our consumption and spend and now have
> clear insight into the behaviour patterns of our users

Non-Operational Spend Controller , Packaging

> Nuvoli bring a refreshing approach to Mobile TEM within EMEA insomuch they
> provide thorough & deep understanding of the market in terms of changes, usage
> profiles (voice & data), commercials, sourcing & reporting

IT Category Manager Procurement, Commercial Real Estate

> Nuvoli has proven invaluable both in managing our telephony contracts and
> billing, and in providing a first line help desk to our business. The
> friendly, can do approach is much appreciated

IT Director, Building Supplies and Distribution

> The team at Nuvoli are outstanding, they not only provide great advice and
> insight into the industry but they do an outstanding job showing great
> flexibility, tenacity and passion.  A key part of my team and a great partner
> adding real value would recommend them any day!

CIO, Industry-leading parcel delivery company

> Nuvoli consistently provide a very high standard of service to both myself and
> my customer,  always going the extra mile. Their value is demonstrated by the
> extensive cost savings they have delivered during the term of the contract for
> my customer, whilst continually supporting me on how best to streamline
> processes and implement improvements across the estate

Service Delivery Manager, UK Telco

> Nuvoli’s skills and expertise within the telecoms sector have been invaluable
> to us

Procurement Category Manager, Soft Furnishing Retailer


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Elford
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Phone: +44 203 375 4999

Email: support@nuvoli.net



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