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Back to Docusign.com * Discussion * * * Community * Recently Active Topics * Unanswered Questions * What's New * Community Announcements14 * Community Lounge34 * IAM Applications * Docusign IAM for Sales10 * Docusign IAM for CX10 * Docusign IAM Core5 * Platform Services * Docusign Maestro9 * Docusign Navigator6 * Docusign App Center8 * Data Verification6 * Docusign Admin153 * Docusign Monitor6 * eSignature * Signing932 * Sending1905 * Templates403 * Branding42 * Configuration830 * CLM * Getting Started22 * Configuration93 * Troubleshooting51 * CLM+7 * Web Forms * General62 * Identify * General37 * DocGen * General16 * Rooms * General45 * Developer * eSignature API121 * Extension Apps6 * Maestro API5 * Web Forms API6 * Embedded Signing18 * Docusign Connect12 * Go-live9 * SDKs25 * Salesforce/Apex Toolkit13 * Mobile SDKs5 * General40 * Extensions * Advanced Web Forms5 * IDV Premier7 * DocGen for eSignature5 * Notary18 * Payments26 * Mobile35 * Integrations * Salesforce161 * Google7 * Microsoft91 * Workday9 * Other87 * Community FAQ Center * Using the Community9 * FAQs4 * Get Started * Groups * Events * Ideas * FAQs * Learn * * * Customer * Developer * * Ask the Community Login/Register * Home * Community * eSignature * Signing SIGNING Find answers to your eSignature signing questions. * 932 Topics * 2,602 Replies Subscribe When you subscribe we will email you when there is a new topic in this category 932 TOPICS Recently Active Most Replies Most views Newest First A arbasialdiNewcomer asked in Signing CERTIFICATE OF COMPLETION - SEND IT OR NOT ? Hello fellow members, If I email someone a document signed by docusign and they were not part of the envelope, should the certificate of completion be sent together with the signed document or not ? Does sending it pose a security risk in any way shape or form, given that some personal information is written in it, such as name, email, position etc ? Thank you 00 A 2 hours ago A AugustZellmerNewcomer asked in Signing DISABLE EMAIL NOTIFICATION FOR VOIDED ENVELOPES So sometimes, I receive a notification email that a document I sent out (I’m not the signer) was voided. How do I disable this notification email (on documents for which I’m not the signer)? 02 L 3 hours ago C Community UserLegacy User asked in Signing WHY DOCUSIGN FILES ARE NOT EDITABLE IN ADOBE ACROBAT? I have to send a file signed with Docusign to one of my clients, who will then add their stamp onto the file via Adobe Acrobat. When I send them the file, they tell me they cannot add the stamp since the document has been protected by Docusign automatically. Is this normal behavior? How can clients add their Adobe stamps onto Docusign issued files? P.S: I usually download the signed file first, then attach it onto an email to the clients Many thanks in advance 03 T 7 hours ago J JeromeDNewcomer asked in Signing TROUBLESHOOT WITH DOCUMENT Hello, Customer send us a document to sign but when we clinck on the link we have this issue : The customer sent us 2 times the document but same issue. Someone have an idea ? Thanks, Jérôme 00 J 8 hours ago A Ajay123Newcomer asked in Signing HOW TO SING DOCOMENT? How to Sing Docoment? 00 A 8 hours ago F Fs OliveiraNewcomer asked in Signing DOCUSING - ASSINATURA ELETRÔNICA - CERTIFICADO DIGITAL TOKEN Boa noite! Em relação a vocês a seguinte situação: Na empresa que atuo quando alguns colaboradores desejavam realizar assinaturas via certificado digital (ICP Brasil) com seu token ou smart cards compatível nos navegadores Chrome ou Edge com as extensões já adicionadas e o software docusing kpi já instalado, ao clicar para analise o documento para assinatura fica somente a página carregando com a seguinte mensagem “Estamos verificando seu navegador e software” e fica por muito tempo até a resistência. Para o funcionamento em alguns casos tem que fechar completamente o navegador e abrir novamente. Outros casos mesmo após uma troca de navegador não foi possível sobreviver, somente trocando de rede corporativa para celular 4G rápido e concluindo a assinatura. Isso ocorre com várias pessoas, preciso realizar alguma liberação no firewall específico para o pleno funcionamento? Já adicionamos no firewall e persistimos. Existe algum procedimento que possa ser realizado para uma solução geral e 00 F 12 hours ago L loriwagnerNewcomer asked in Signing WHAT IS A DOCUSIGN MANIFEST? Hi, I have received a request to provide a DocuSign Manifest in order to accept electronic signature. Any one know how to go about this? Thanks, Lori 01 16 hours ago M mckenzieNewcomer asked in Signing WITNESS When a witness is to sign a document do they have to visibly witness the signer signing (say through facetime) or is the security on the computer enough to verify that the witness has witnessed the signature. 00 M 18 hours ago J JoYorkNewcomer asked in Signing SIGN DOCUMENT - OPTION TO CHOOSE A SIGNATURE Hi all - has anyone had an issue when using the option to Sign a document in that you cannot use a another signature other than your default signature? Some of our colleagues are experiencing this today, (but apparently there was no issues earlier in the week)? Thanks 04 J 21 hours ago P PintelNewcomer asked in Signing IS IT POSSIBLE THAT EACH PARTY TO A CONTRACT SIGNS THE DOCUMENT WITH ITS OWN DOCUSIGN PROCESS? Hi, is the validity of the digital signatures effected or becomes invalid if each party to a contract takes care only for collecting its own signatures via independent docusign processes? E.g.: Party A internally signs contract via docusign After completion Party A sends the contract via (regular) email to Party B Party B starts a new docusign process with its own account to collect its internal signatures Party B sends “completely” signed contract back to Party A via (regular) email. 05 P 22 hours ago E Ed CharvetNewcomer asked in Signing STAMP BUT NO SIGNATURE HiI have a deed which has been witnessed. The witness has given their details and the signature is time stamped, but the witness did not insert the signature. Does this mean that the witness signature is invalid and I am best to start again...or does the stamp mean that it is a valid signature. thank you. Ed 02 C 1 day ago F FILNewcomer asked in Signing OVERLAPPING SIGNATURES Hello, I had 7 people sign a document but the initials overlap on my document since it takes up too much space. I don't want to redo my document and redo the whole circuit. Is my final document still valid? THANKS 02 C 1 day ago P pddlcNewcomer asked in Signing TROUBLE WITH MATCHING ID I’m having trouble signing a document sent by our notary through an email link. After putting my initials and signature on the document, a new window via IDnow pops up and I’m asked to confirm my mobile number, followed by an option to either take a photo of my ID or to upload a document with my ID. Either way, I can confirm my ID (passport) and get a success message, but when returning to DocuSign from the IDnow-window I get an error message saying that the name on my ID and the document doesn’t match. I noticed that there was some text before my name, which our notary put there - could that be the problem? Please see attached screenshots, red underline under the text I’m referring to. Thank you in advance,Pierre 02 P 1 day ago C ChristineNewcomer asked in Signing CHANGING A PERSON WHO HAS TO SIGN AFTER DOCUMENT HAS BEEN SENT OUT Hello - I sent a document out for multiple signatures only to find out later that one of the recipients is not correct and I need to change the person to someone else. Is this possible without deleting the document and send out as a new one? Thanks. 02 C 1 day ago L LTaylorObserver asked in Signing HELP WITH DOCUMENT ACCESSED VIA EMAIL. Hi, i am opening a document via email sent from my employer which requires my initials printed on several pages, then a signature at the bottom. When i open to document it takes me to https://au.docusign.net/Signing/ xxxxxx xxxxxx I have accidentally my wrote my signature while accessing the document via my phone as my initials and have no option to change them I cannot access this email via my account as when i sign in it takes me to https://apps.docusign.com/send/home ‘Alternate Signing Method’ Visit Docusign.com, click 'Access Documents', and enter the security code: I have the security code from the email, but when i go to the link and use the security code, it will take me to my au.docusign.net/signing/xxxxxxxxxxxxx url where i cannot change my initial. When i try to contact support through https://support.docusign.com/s/?language=en_US then https://support.docusign.com/s/contactSupport?language=en_US and i click ‘open a support case’ https://support.docusign.com/CSP_DSClogin?ec=3 00 L 1 day ago K KayLNewcomer asked in Signing I HAVE SIGNED BUT THE "CONTINUE' BUTTON WON'T WORK. I have signed but the ‘Continue’ button takes me to this message: “You haven't quite finishedYou haven't yet signed your agreement. We'll remind you again later.” Then it suggests I press the “Review’ button again in the initial email, which I do. This takes me back in and clearly shows my signature and date in the form. There are no active flags to be able to re-sign. The form is complete. I press Continue again and get the same message. This happened after the initial Signature which I customised to my own signature. Then it said I could check the document in Docusign. I clicked on that intending to print the form, which took me to the Docusign login. I logged in with password and code which brought up some weird stuff which looked like it was for the sender rather than the recipient, but no form for me to review. I logged out of Docusign thinking I would try to print from the email instead. Then got the ‘You haven’t finished’ message. EDIT: My partner just messaged me to say he also 01 1 day ago J jayceeNewcomer asked in Signing PRE SAVED SIGNATURES Hello, I understand that DocuSign automatically recognizes our account, and once we sign an envelope for the first time, it pre-saves the signature for subsequent envelopes. For security reasons, I would prefer my signature not to be pre-saved. How can we address this? 01 1 day ago M Micaela Lopez BarrpsNewcomer asked in Signing MISSPELED COMPANY NAME HELLO!Due to a mistake a client signed a document and the name of the company he was signing for was misspelled on the document.This name appears in the document that was sent to sign, not in the signature or initials of the document. The error is in the file, not in DocuSign.How can I correct it? Can the file be reopened and corrected? Thanks! 04 N 1 day ago K KayTeeNewcomer asked in Signing MULTIPLE FORMS IN ONE ENVELOPE - CAN'T FINISH Hi, I am trying to send multiple templates in one envelope and when it comes to filling it in the finish button does not appear stating that there are fields that need filling in - but they have all been filled in. For example the name field - a text field - appears red even though it has data in. Please someone help me I am loosing the will here! Thank you :) 02 K 1 day ago L Leslie ENewcomer asked in Signing REVISING A TITLE ON PARTIALLY SIGNED DOCUMENT The final signer of a document had a change to their title, so now their title on the document needs to be revised. Is it possible to edit the document now to reflect this person’s title change, even though other people have already signed this document? If so, can I make this change as the sender, or can they do this as the signer? 03 N 1 day ago N NahalNew Voice asked in Signing REPORT FOR POWERFORM VOLUME Can I download a report either by account or org admin view to tell me the volume of powerforms? I wasn’t able to locate such a report. 03 1 day ago S silvershowerNewcomer asked in Signing DISPUTED SIGNATURE asking on behalf of a relative. He works for party A. Another employee at party A signed a contract with party B they were not empowered to sign, and are now denying signing the contract at all. without a copy of the contract, where to start investigating this disputed signature? party B has a docusign license, but not party A. 02 A 1 day ago L LPSkeenNewcomer asked in Signing HELP! I NEED TO ADD MY SIGNATURE TO MY OWN DOCUMENT BEFORE SENDING IT OUT I have a lease agreement I need to send to my tenant. I need to sign the document before I send it, but Docusign has hidden the button for me to do that, and I cannot find it anywhere. Please help. 01 1 day ago J JBoothNewcomer asked in Signing SECURITY QUESTION Is the docusign signature code underneath the signature related to the docusign envelope code? 01 1 day ago M manfonNewcomer asked in Signing AS THE RECIPIENT SCECIFIER: ADDING A PRIVATE MESSAGE TO THE SIGNER? Hi, When delegating as a recipient I can add a private message to the person I am delegating it to. As a sender I can add a private message to each individual role. Can I in the role the recipient specifier do this to? 03 2 days ago * 1 * 2 * 3 * 4 * ... * 38 * Page 1 / 38 MOST HELPFUL MEMBERS THIS WEEK * C Community Member 11 likes * Lane.Shigihara 7 likes * Nicolas.Pino 6 likes * Pawan Gangwani 5 likes * A AKASH 4 likes BADGE WINNERS * Anthony1111has earned the badge 1st Question Posted * chris23williamhas earned the badge 1st Reply Posted * lillymorrieshas earned the badge 10th Question Posted * shana mariyahas earned the badge 10th Question Posted * edelentehas earned the badge 1st Question Posted Show All Badges POPULAR TAGS * eSignature * FAQ * Admin Tools * Billing * Salesforce Powered by Gainsight Code of Conduct SIGN UP Already have an account? Login YOU CAN LOGIN OR REGISTER AS EITHER A DOCUSIGN CUSTOMER OR DEVELOPER. IF YOU DON’T ALREADY HAVE A DOCUSIGN CUSTOMER OR DEVELOPER ACCOUNT, YOU CAN CREATE ONE FOR FREE WHEN REGISTERING. 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