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Back to home
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 3. Error Messages

 * Getting Started
   
   * Quick Start Guide
   * Licensing
   * Payment
   * Account
   * Installation
   * Connecting to a Remote Client
   * Security
   * Glossary
   * Contact Support
 * Setup
   
   * Settings
   * MyAnyDesk Customer Portal
   * Custom Client
   * Render Performance
   * Mirror Driver
   * Minimum Requirements
 * Features
   
   * Unattended Access
   * Permission Profiles
   * Administrator Privileges and Elevation (UAC)
   * File Manager and File Transfer
   * Address Book
   * Session Invitation
   * Command-Line Interface
   * Remote Restart
   * Session Recording
   * Remote Print
   * REST-API
   * Wake-On-LAN
   * Keyboard & Hotkeys
   * Windows Group Policy
   * Chat
   * URL Handler
   * TCP-Tunneling
   * Whiteboard
   * VPN
   * On-Premises
   * Mobile Device Management (MDM)
 * my.anydesk II
   
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   * Clients
   * Builds
   * Sessions
   * Address Book Management
   * Team
   * Organization
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   * AnyDesk for Windows Server
   * AnyDesk for macOS
   * AnyDesk for Linux / Raspberry Pi
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   * AnyDesk for iOS/iPadOS/tvOS
 * FAQ
   
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   * Features
   * Advanced
   * Troubleshooting
   * Error Messages
   * Beta testing


ERROR MESSAGES


TABLE OF CONTENT

Error Messages Status Messages Messages while connected Fatal Error Exit Codes

This article lists and explains the most common AnyDesk errors and status
messages that may occur.


ERROR MESSAGES

Cannot connect to/Disconnected from the AnyDesk network

This message is shown if the client is not able to connect to the AnyDesk
server. For Cloud versions of AnyDesk, please make sure that the host device has
an active internet connection and that all device and network-level security
solutions have been configured to allow access to our servers. For more
information, please see Firewall.

For On-Premises versions of AnyDesk, please ensure that the host device is able
to connect to your On-Premises server.

Another potential issue could be an incorrectly configured system time on the
host device which could lead to certificate validation issues. In this case, we
would highly recommend that you synchronize the system time through an online
time server.

Waiting for image. This message is either shown due to a slow internet
connection, an improperly configured firewall, or a general network problem.
This desk is not available. Please make sure that AnyDesk is running on the
remote computer and it is connected to the internet. This message is either
shown due to a slow internet connection, an improperly configured firewall or a
general network problem. Please see Disconnecting Sessions. AnyDesk is not
connected to the server. Please check your internet connection This message is
either shown due to a slow internet connection, an improperly configured
firewall or a general network problem. Please see Disconnecting Sessions.
Status: win32_10060 This error code is generated by Windows and displayed by
AnyDesk. In almost every case this error occurs due to an improperly configured
firewall. Please see Disconnecting Sessions. Status: win32_11001 This error code
is generated by Windows and displayed by AnyDesk. In almost every case this
error occurs due to an improperly configured firewall. Please see Disconnecting
Sessions. Status: win32_10054

This error code is generated by Windows and displayed by AnyDesk. In almost
every case this error occurs due to an improperly configured firewall. Please
see Disconnecting Sessions.

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STATUS MESSAGES

Could not log in to the remote computer. AnyDesk’s window must be open on the
remote computer in order to connect. Interactive Access must be configured on
the remote computer to always show a connection request. The session was
interrupted on the remote side. Please wait while AnyDesk is trying to restore
the session. Connection reset after some time due to an improperly configured
firewall. Please see Disconnecting Sessions. The network connection was closed
unexpectedly. Connection reset after some time due to an improperly configured
firewall. Please see Disconnecting Sessions. The Session was denied due to the
access control settings of the remote computer. Your ID is not whitelisted in
the ACL (Access Control List) of the remote client. Your license does not allow
more sessions. Please close other sessions or contact sales to obtain an
upgrade. This message is displayed in case the session limit of your license has
been reached.
In some rare cases sessions are not terminated and still run in the background.
If that is the case, you can terminate the session in your customer portal on
my.anydesk.com. The session has ended. Status: desk_rt_27 This message is
displayed if the session has been automatically disconnected due to inactivity.
This message is only displayed if the remote device is using AnyDesk 6.1.0 for
Windows or newer and the connecting device is not using AnyDesk 6.1.0 for
Windows or newer.

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MESSAGES WHILE CONNECTED

Please wait for the remote user to accept the UAC dialog. The remote side gets
displayed a Windows UAC dialog and has to either enter administrator credentials
or cancel the UAC request. Too many rejected connection attempts. Please try
again later. After several session requests have been rejected by the remote
side no additional requests are possible for some time. Logging on to the remote
computer is blocked by the AnyDesk settings. The remote side is configured to
not allow incoming connections. Remote display server is not supported (e.g.
Wayland) This message will be displayed in case the remote side uses Linux and
any other display server as X11. In most cases, you can change the display
server on the login screen while the user is logged out of the session (this
varies slightly between distributions)

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FATAL ERROR



If a fatal error, from which AnyDesk cannot recover, occurs, a crash dialog is
displayed.
It contains technical information that helps identifying issues.

The “Send” button submits the crash information, including the device's IP
address, to our servers, helping us locate and fix the issue.
To provide us with further information, send a copy of the crash report,
including crash-ID and a detailed report of the actions preceding the crash, to
our support team.

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EXIT CODES

Documentation of exit code values for third parties wishing to use AnyDesk from
scripts or other programs.

Code Description

1000

AnyDesk could not run at all because ntdll was not found.

1001

AnyDesk could not run because kernel32 was not found.

7000

Path initialization failed. See windows event log for details.

7001

Signature check failed.

7002

Unrecognized command line parameter.

7003

Could not start process (already started).

8000

The requested operation requires elevation (start as admin).

9000

A generic exception occurred in the application. See trace.

9001

The process terminated itself because of a severe error condition. See trace.

9002

The process encountered a system exception. Please contact support.

9004

Error while writing the requested information to stdout.

9005

Error while reading required information from stdin.

9006

The password to be set is too short.

9007

Error while registering the license. See trace for information.

9010

Could not perform the requested operation because the AnyDesk service was not
running.

0xad1000

Could not remove an older client's executable.

0xad1001

Could not stop an older client's service.

0xad1002

Could not terminate an older client's processes.

0xad1003

Could not install the service. May happen in case a Windows Control Panel is
open.

0xad1004

An unexpected error occurred.

0xad1005

Received invalid installation parameters.

0xad1006

Could not install the custom client (installation set to disallowed).

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