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Effective URL: https://www.dreamproducts.com/faq?category=7
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FREE SHIPPING on Any Order Placed Today!
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* Apparel & Accessories
* Bras
* Handbags & Wallets
* Accessories
* Clothing & Undergarments
* Socks
* View All Apparel & Accessories
* Footwear
* Slippers
* Shoes & Sandals
* Socks
* Footwear Accessories
* View All Footwear
* Housewares
* Kitchen
* Kitchen Aids & Gadgets
* Kitchen Supplies
* Bathroom
* Cleaning & Organization
* Electronics
* Daily Living Aids
* Bedroom
* Home Necessities
* Home Comforts
* View All Housewares
* Health & Beauty
* Beauty & Personal Care
* Foot Care
* Anti-Aging
* Skin Care
* Hair Care
* Diet & Exercise
* Therapeutic Relief
* Braces & Supports
* Dream Sleep
* Mobility & Safety
* Health & Beauty Miscellaneous
* View All Health & Beauty
* Outdoor
* Plants
* Lawn & Garden
* Decor & Lighting
* View All Outdoor
* More
* Customer Favorites
* Auto
* Food & Candy
* Pet Supplies
* Office & Hobbies
* Seasonal
* As Seen on TV
* New Arrivals
* Deals
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* Clearance
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* Home
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HELP & FREQUENTLY ASKED QUESTIONS
HELP & FREQUENTLY ASKED QUESTIONS
* Ordering Online
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ORDERING ONLINE
Click on the question below to expand the answer.
CAN I CANCEL AN ORDER AFTER IT HAS BEEN SUBMITTED?
You cannot cancel your submitted order through our website at this time; please
contact our Customer Service Department.
Phone: 800-410-2153
Monday-Friday 8:00AM - 10:00PM
Saturday 8:00AM - 5:00PM
Sunday 8:00AM – 5:00PM (Central)
Email: csr@dreamproducts.com
Please allow 24 hours in turn-around time for an email response.
CAN I GET HELP WITH MY ONLINE ORDER?
Yes! Please contact our Sales Department.
Phone: 800-410-2153
Monday-Friday 6:00AM - 1:00AM
Saturday 6:00AM - 9:00PM
Sunday 6:00AM – 9:00PM (Central)
Email: csr@dreamproducts.com
Please allow 24 hours in turn-around time for an email response.
CAN I PLACE AN ORDER ONLINE AND SEND YOU A CHECK?
We do not offer that kind of payment option. However, you may download
a printable order form from the website and mail it in with a check.
DO I HAVE TO PAY SALES TAX?
Sales and use taxes are imposed by state and local jurisdictions on goods
purchased at retail by consumers. Retailers subject to state law are required
to collect the state’s sales and use taxes from their customers. Dream Products
collects the applicable sales tax on all orders shipped to Wisconsin. As a
result of a recent US Supreme Court decision, we are now required to collect
sales and use taxes in many other states. Each state and local jurisdiction has
its own rules for what are “taxable goods” and what are exempt goods. For
states imposing sales or use taxes, your purchase is subject to use tax unless
it is specifically exempt from taxation. Your purchase is not exempt merely
because it is made over the Internet, by catalog or by other remote means. Many
states require purchasers to file a use tax return at the end of the year
reporting all of the taxable purchases that were not taxed by a retailer, and to
pay tax on those purchases.
We collect state-administered sales/use tax for AL, AR, AZ, CA, CO, CT, FL, GA,
HI, ID, IL, IN, IA, KS, KY, LA, MD, MA, ME, MI, MN, MS, NC, ND, NE, NM, NV, NJ,
NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY and DC. We will
update this disclosure as new states enact sales and use tax collection laws.
For mail orders: To ensure that your order is processed, you must add sales tax
for the address to which the order will be shipped. Please see
https://www.avalara.com/taxrates/en/calculator.html to look-up the correct rate.
If you live in Puerto Rico, please read this information about sales and use
tax. The Commonwealth of Puerto Rico requires Puerto Rico purchasers to report
all purchases that were not taxed and pay tax on those purchases. Sales and use
taxes may be reported and paid by filing Form SC 2970A, Declaration of Use of
Imported Goods and Services, and pay the corresponding tax. Individuals must
file the declaration with the payment through the electronic system known as
Unified Internal Revenue System (SURI). Circular Letter 17-08 issued by the
Puerto Rico Treasury Department provides further information and instructions.
WHY CAN’T I APPLY MORE DISCOUNTS TO CLEARANCE ITEMS?
Due to our already low prices, Clearance products are not eligible for
additional discounts at the order level. A Clearance item can be recognized by
its sale price, which will always end in a “2”.
WHY IS MY ONLINE ORDER SUBJECT TO FURTHER APPROVAL?
Since our promotions are pre-planned and inventory levels are always changing,
we reserve the right to review all large quantity orders. This is done to ensure
that there will be available inventory for all future promotions.
DO I HAVE TO REGISTER TO PLACE AN ORDER?
No, but you may register to start an online account with your own unique
password during the checkout process. You may use this password to check on the
status of your order. You may feel free to create an online account by clicking
this link: My Account. Please keep in mind that you will not be able to check
your order history or the status of your order if you are not logged into your
account at the time you submit an order.
HOW DO I CHECK THE STATUS OF MY WEB ORDER?
You may check the status of your order online, provided you have previously
created an account. To check on the status of your order, log in to your account
and click on the 'My Orders' link.
HOW DO I TRACK AN ORDER'S STATUS?
You can check the status of your order at any time by logging into your account
and clicking on the "View All Orders" link.
HOW CAN I FIND MORE ABOUT MY PREVIOUS ORDERS?
You can check your order history at any time by logging into your account and
clicking on the "View All Orders" link.
I FORGOT MY PASSWORD. WHAT DO I DO?
If you have forgotten your password, click here.
WHAT SHOULD I EXPECT TO HAPPEN ONCE I PLACE AN ONLINE ORDER?
Once you submit your order, we will email you twice, confirming that we have
received your order. The initial confirmation does not contain any details, but
lets you know we have received your order. You will then receive a more detailed
confirmation within minutes of ordering. We will also email a shipping
confirmation when your order has been shipped from our fulfillment center.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card is charged when the merchandise ships from our fulfillment
center. Back orders are not charged until the merchandise ships. Once your
credit card has been charged, the transaction will appear on your credit card
statement as “DREAM *PRODUCTS 800-530-2852”.
WHICH CREDIT CARDS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express and Discover.
DO YOU ACCEPT PAYPAL?
Yes we do! No interest if paid in full in 6 months on purchases of $99 or more
when you check out with PayPal Credit. (Click here for more details)
WHAT ARE YOUR TERMS OF USE?
TERMS OF USE
Last Updated: July 11, 2018
These Terms of Use (“Terms”) govern your access to and use of this website
(including all contents and related materials, “Site”), made available to you by
Silver Star Brands, Inc., doing business as DREAMPRODUCTS (“Company,” “we,”
“us,” or “our”).
By accessing or using the Site, you (“you”) agree that you have read,
understand, and agree to these Terms and our Privacy Policy. If you do not agree
with these Terms or our Privacy Policy, please do not access or use the
Site. We recommend that you print out a copy of these Terms for your records.
We reserve the right to modify these Terms at any time. All changes will be
effective immediately upon posting to the Site and, by accessing or using the
Site after changes are posted, you agree to those changes. We will notify you
of any changes by updating the “Last Updated” date at the top of this webpage.
Please note that these Terms contain provisions that govern the resolution of
claims between DREAMPRODUCTS and you. Please see Section 18 for complete
details.
1. Privacy Policy. We may collect certain information from your use of the Site
as described in our Privacy Policy, which is incorporated into these Terms and
describes our information collection, use, and sharing practices.
2. Intellectual Property Rights. The Site, including its text, audio, video,
graphics, charts, photographs, interfaces, icons, software, computer code, data,
trademarks, logos, slogans, names of products and services, documentation, other
components and content, and the design, selection, and arrangement of content is
exclusively our property or, as applicable, its suppliers and licensors, and is
protected by copyright, trademark, and other intellectual property laws. Any
unauthorized use of any trademarks, trade dress, copyrighted materials, or any
other intellectual property belonging to us or any third party is strictly
prohibited and may be prosecuted to the fullest extent of the law. The Site may
contain references to third-party marks and copies of third-party copyrighted
materials, which are the property of their respective owners. Copyright ©
2017-2018 Silver Star Brands, Inc. All rights reserved.
3. Compliance with Laws. You are responsible for complying with all local,
state, and federal laws and regulations that apply to your use of the Site,
including all applicable rules regarding online conduct.
4. Restrictions on Your Use of the Site.
a. You may download and print one copy of the Site’s visible content for your
own personal noncommercial use as long as you do not modify or delete any
copyright, trademark, or other proprietary notices.
b. You may not otherwise copy, reproduce, display, duplicate, sell, publish,
post, license, rent, distribute, modify, translate, adapt, reverse-engineer, or
create derivative works of the Site or any part of the Site without our prior
written consent.
c. You warrant that all information you provide to us in connection with your
access to and use of the Site is true, accurate, and complete to the best of
your knowledge and belief.
d. You may not use the Site for unlawful purposes.
e. You may not engage in data mining or similar data gathering or extraction
activities or retrieve data or other content from the Site for purposes of
creating or compiling that content for any purpose.
f. You may not submit inaccurate information via the Site, commit fraud or
falsify information in connection with your use of the Site, or act maliciously
against our business interests or reputation.
g. You may not access, use, or copy any portion of the Site, including any of
its content, through the use of indexing agents, spiders, scrapers, bots, web
crawlers, or other automated devices or mechanisms.
h. You may not use the Site to post or transmit any material that contains any
viruses, Trojan horses, worms, time bombs, cancelbots, ransomware, malware,
adware or other computer programming routines that may damage, interfere with,
surreptitiously intercept, or expropriate any system, data, or personal
information.
i. User activities that aim to render the Site or associated services inoperable
or to make their use more difficult are prohibited.
j. You may not post or send unsolicited messages, chain letters, spam, or junk
mail.
5. Your Account. The Site allows you to order products from us as a “guest” or
through an account. However, you will be required to set up an online account in
order to use certain features of the Site. If you choose to set up an online
account, you will be required to submit certain information in order to set up
your account and will be required to establish a username and password. You are
responsible for maintaining the confidentiality of any information you use in
connection with the Site, including your username and password. You will not
transfer your account to or share your account with any other person. Your
account is personal to you.
6. Account Suspension, Deactivation, and Termination. We may, for any reason, at
any time, and in our sole discretion, suspend, deactivate, or terminate your
account or your use of the Site, or terminate these Terms, without notice or
liability, including: if you breach these Terms; upon any unauthorized use of
your username, password, or account; if you act in an abusive manner; if you act
in a manner inconsistent with local, state, or federal laws or regulations; or
if it becomes no longer commercially viable to provide the Site to you. If we
suspend, deactivate, or terminate your account, you may not create another
account without our prior written permission. You may terminate your account at
any time by contacting us at csr@dreamproducts.com or by selecting that option
on the Site where that option is available, but you understand that any
User-Generated Content (as defined below) you have provided (for example,
product reviews) will both remain in our archives and may continue to be
accessible by other Site users. Upon any termination of your account or these
Terms you must promptly cease accessing and using the Site.
7. Order & Payment Information. All orders of products made available on or
ordered using the Site (“Products”) are subject to the below Terms of Sale.
Additionally, purchases of Products must be made by credit or debit card or via
PayPal (where those options are available). Information about our collection
and use of payment-related information is described in our Privacy Policy. If
the credit or debit card information that you submit is incorrect or invalid,
your payment will not be processed. We have no responsibility or liability if
your credit or debit card is declined by your financial institution. Payments
are processed by our PCI-compliant third-party payment processor. If we have
invited you to apply for private credit with us, additional terms will apply.
8. Terms of Sale.
a. Order Acceptance. All orders of Products are subject to acceptance by us. We
reserve the right, in our sole discretion, to refuse or cancel any order for any
reason, including the following: limitations on Service availability or
quantities of Products available for purchase; inaccuracies or errors in Product
descriptions, images, or pricing information; and problems identified by credit
and fraud avoidance services. We may also require additional verifications,
approvals or other information before accepting any order. After we receive your
offer to purchase Products, we will send an order acknowledgement to the email
address you provide listing the contents of your requested order. This e-mail
serves only as information to the purchaser acknowledging that the order has
been received.
b. Product Availability. The prices and availability of Products made available
on the Site may change at any time without notice to you. Prices remain valid
while they are listed and offered on the Site. Availability of Products may be
limited and Products may not be available for immediate delivery. Product
colors, measurements, and weights are approximate only and may vary from the
representation in the Site. These differences will not constitute a defect in or
noncompliance of any Product. Some Products may not be available in certain
areas. We reserve the right to modify Product offerings at any time, but we are
not obligated to make any modifications to Products that have already been
shipped.
c. Shipping and Handling. Shipping and handling are explained in our FAQ
at Shipping and Handling.
d. Sales Tax. Requirements by state can be found at Ordering Online.
e. Title and Risk of Loss. Title to Products will pass to you when you receive
the Products. We will bear the risk of loss or damage to the Products during
shipment to you.
f. Resale Prohibited. Resale of Products purchased through the Site is
prohibited.
g. Order Shortages. If your order is incomplete upon delivery, please notify us
immediately. Any claims for order shortages must be submitted to us within seven
days of your receipt of the shipment.
h. Order Cancellations. Order cancellations are at our sole discretion. Our goal
is to ship orders promptly, so it is often not possible to cancel an order once
it is processed. If you wish to cancel an order, please submit your request via
your online account (where that option is available) or contact our customer
service department at csr@dreamproducts.com, 800-410-2153, or Here to see
whether we can change, cancel or correct the order before it ships.
i. Return Policy. Your purchase is subject to our return policy which can be
found at Returns.
9. Indemnification. You will indemnify, defend, and hold harmless Company
Parties from and against all losses, claims, liabilities, demands, complaints,
actions, damages, judgments, settlements, fines, penalties, expenses, and costs
(including without limitation reasonable attorneys’ fees) that arise out of or
in connection with: your access to or use of the Site; your misuse of any
material, data, or other information downloaded or otherwise obtained from the
Site; your purchase of Products using the Site; your submission of
User-Generated Content; or your breach of these Terms. We reserve, and you grant
to us, the exclusive right to assume the defense and control of any matter
subject to indemnification by you.
10. User-Generated Content.
a. The Site may allow you to create, post, transmit, upload, distribute, submit,
or otherwise provide comments, data, text, images, video, audio, and other
content via the Site, including by submitting product reviews, and to respond to
content provided by others (together, “User-Generated Content”). User-Generated
Content is neither generated nor controlled by us. We are not responsible for
any User-Generated Content. You are responsible for all User-Generated Content
that you provide and for the legality, originality, and appropriateness thereof.
b. By providing User-Generated Content you warrant that you are the creator or
owner of that User-Generated Content or that you otherwise have the rights,
permissions, and consents necessary to provide that User-Generated Content to us
and to allow us to use that User-Generated Content as permitted by these Terms
and that any User-Generated Content you provide will not cause us to violate any
law or regulation. By providing User-Generated Content, you agree not to claim
that any use of that User-Generated Content by us or any third party infringes
or violates your or any other person’s intellectual property rights, rights of
privacy, rights of publicity, or other right. You retain any copyright or other
intellectual property right you may have in User-Generated Content that you
provide, subject to the license granted to us below.
c. Please keep in mind that any User-Generated Content that you provide will be
publicly available via the Site. You must maintain a polite, pleasant, and
respectful environment. User-Generated Content that harasses, abuses, stalks,
threatens, or otherwise violates the legal rights of others is prohibited.
User-Generated Content must be relevant to the applicable topic (for example,
the applicable product listing). User-Generated Content that is defamatory,
indecent, pornographic, obscene, or otherwise objectionable or harmful is
prohibited. You may not create a false identity, hide your true identity, or
impersonate or represent any person other than yourself. You may not provide any
other person’s private or confidential information without that person’s
permission. If you delete or replace User-Generated Content that you have
provided (where that option is available), you understand that it may remain in
our archives and that users who have accessed that User-Generated Content may
continue to have access to and use it.
d. User-Generated Content is not monitored. We reserve the right, but do not
have the obligation, to review User-Generated Content and its submission. We
also reserve the right, but do not have the obligation, at any time for any
reason, to prescreen User-Generated Content, to edit, redact, and otherwise
modify User-Generated Content, to reorganize and recategorize User-Generated
Content, and to delete User-Generated Content from the Site. We have no
obligation to archive or otherwise store any User-Generated Content. We reserve
the right to impose limits on Site features (e.g., the ability to provide
User-Generated Content) and to restrict your access to all or parts of the Site
at any time for any reason, including upon a breach of these Terms.
e. If you provide User-Generated Content, you grant us a perpetual, irrevocable,
transferable, assignable, sublicensable, royalty-free, fully paid-up, worldwide
license to copy, reproduce, implement, modify, adapt, reformat, translate,
excerpt, prepare derivative works of, store, publish, perform, display, license,
sell, exploit, and otherwise use and distribute (in all media and methods now
known or later developed) that User-Generated Content for any purpose, including
developing, manufacturing, and marketing products and services. You understand
that this license allows us to make User-Generated Content you provide to other
persons and entities, including other users of the Site. You understand that
this license allows us to use User-Generated Content to develop and market
products and services.
f. If you believe that anything on the Site infringes any copyright that you own
or control, please follow the process described below. If you believe that
anything on the Site violates another law or regulation or any provision of
these Terms, please notify us of that violation at csr@dreamproducts.com.
11. Copyright Policy. We respect the intellectual property rights of others and
we ask that our users do the same. In accordance with the Digital Millennium
Copyright Act (“DMCA”), located at 17 U.S.C. § 512, and other applicable laws,
we strive to expeditiously remove any infringing material from the Site if we
become aware of the same. It is our policy to terminate repeat infringers' use
of the Site. If you believe that anything on the Site infringes any copyright
that you own or control, please provide our designated agent with a notice that
contains the following information:
* A description of the copyrighted work(s) that you claim have been infringed;
* A description of the allegedly infringing material, including its location on
the Site;
* A statement by you that you have a good faith belief that the disputed use is
not authorized by the copyright owner, its agent, or the law;
* Your email address, telephone number, and mailing address;
* A statement by you, made under penalty of perjury, that the above information
in your notice is accurate and that you are the copyright owner or are
authorized to act on the copyright owner’s behalf; and
* An electronic or physical signature of a person authorized to act on behalf
of the copyright owner.
Your notice must meet the then-current requirements implemented by the DMCA.
Contact information for our designated agent for notice of claims of copyright
infringement is:
Corporate Creations Network Inc.
4650 W. Spencer Street
Appleton, WI 54914
Phone: 920-968-7701
Email: contactus@corpcreations.com
12. Feedback. We welcomes comments regarding the Site. If you submit comments or
feedback to us regarding the Site, they will not be considered or treated as
confidential. We may use any comments and feedback that you send us in our
discretion and without attribution or compensation to you.
13. Third-Party Websites. The Site may link to, or be linked to, websites not
maintained or controlled by us. Those links are provided as a convenience and we
are not responsible for examining or evaluating the content or accuracy of, and
does not warrant or endorse, any third-party website or any products or services
made available through those websites. Please take care when leaving the Site to
visit a third-party website. You should read the terms of use and privacy policy
for each website that you visit.
14. Linking to the Site. If you operate a website and are interested in linking
to the Site: (a) the link must be a text-only link and clearly marked; (b) the
link must “point” to the URL “www.dreamproducts.com” and not to any other page;
(c) the link and its use must be in connection with a website of appropriate
subject matter; (d) the link and its use must not, nor have the potential to,
damage or dilute the goodwill associated with our name and trademarks; (e) the
link and its use must not create the false appearance that any program, person,
or entity is associated with or sponsored by us; and (f) the link, when
activated by a user, must display the Site full-screen and not within a frame.
We reserves the right to revoke consent to link to the Site at any time in its
sole discretion, either by amending these Terms or through other notice.
15. Force Majeure. We will not be liable to you for any delay or other failure
to perform under these Terms that is due to causes beyond our control, including
acts of God, acts of a public enemy, terrorism, civil disorders, acts of the
United States of America or any state, territory or political division thereof,
fires, floods, earthquakes, blizzards, and other extraordinary elements of
nature.
16. Disputes. These Terms are governed by the laws of the state of Wisconsin,
without regards for its conflict of law principles. Venue is exclusively in the
state or federal courts, as applicable, located in Winnebago County, Wisconsin,
with respect to any dispute arising under these Terms unless otherwise
determined by us in its sole discretion and the parties expressly agree to the
exclusive jurisdiction of those courts. The United Nations Convention for the
International Sale of Goods does not apply.
17. Arbitration Agreement; Class Waiver; Waiver of Trial by Jury.Please read the
following paragraphs carefully because they require you to arbitrate disputes
with us and limit the manner in which you can seek relief from us. ARBITRATION
NOTICE: THESE Terms CONTAIN A BINDING ARTIBTRATION PROVISION. YOU AGREE THAT,
EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED BELOW, ALL DISPUTES BETWEEN YOU
AND COMPANY WILL BE RESOLVED BY MADATORY BINDING ARBITRATION AND YOU WAIVE ANY
RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
a. Applicability. Any dispute, claim, or controversy arising out of or relating
to these Terms, including the breach, termination, enforcement, interpretation,
or validity of these Terms (together, “Disputes”), will be resolved by binding
arbitration on an individual basis as described in these Terms (this
“Arbitration Agreement”). But, in the event of any actual, alleged, or
threatened violation of confidentiality or violation of our intellectual
property or other proprietary rights, we may immediately resort to court
proceedings in a court of competent jurisdiction in order to seek immediate
injunctive relief without posting bond, proving damages, or meeting any similar
requirement. Any institution of any action for injunctive relief will not
constitute a waiver of the right or obligation of either party to submit any
claim seeking relief other than injunctive relief to arbitration. This
Arbitration Agreement applies to you; us; our affiliates; Company’s and its
affiliates’ respective directors, officers, owners, employees, contractors,
consultants, agents, representatives, predecessors in interest, successors in
interest, and assigns; authorized and unauthorized users or beneficiaries of the
Site; and any third-party beneficiaries.
b. Arbitrator. Arbitration proceedings will be administered by JAMS/Endispute
(“JAMS”) before an arbitrator selected pursuant to the JAMS rules. The decision
of the arbitrator will be final and binding. Any final award or judgment may be
filed and enforced in any court of competent jurisdiction. The parties will
share equally in the costs assessed for the arbitration and each party will bear
its own attorneys’ fees and costs. Any arbitration proceeding may not be
consolidated or joined with any other proceeding and will not proceed as a class
action. The parties understand that they would have had a right or opportunity
to litigate Disputes through a court, to have a judge or jury decide their case,
and to participate in a class action or other proceeding involving multiple
claimants, but they have instead chosen to have all Disputes decided through
individual arbitration.
c. Place; Federal Arbitration Act. The place of arbitration will be Winnebago
County, Wisconsin, unless otherwise agreed to in writing by all parties to the
arbitration. This Arbitration Agreement evidences a transaction involving
interstate commerce and the Federal Arbitration Act, 9 U.S.C. Sections 1-16,
will govern the interpretation, enforcement, and proceedings pursuant to this
Arbitration Agreement.
d. Confidentiality. Any and all actions taken under this Arbitration Agreement,
including all filings, orders, judgments, and awards made in any arbitration
proceeding, are confidential and may not be disclosed to any third party.
e. Time Limitation on Claims. Arbitration proceedings must be initiated within
one year after any Dispute arises; otherwise, the Dispute is permanently barred.
18. Assignment. We may assign our rights and delegate our duties under these
Terms at any time to any party without notice to you. You may not assign your
rights or delegate your duties under these Terms without our prior written
consent.
19. Third-Party Beneficiaries. These Terms do not confer any rights, remedies,
or benefits upon any person other than you and us, except that our affiliates
are third-party beneficiaries of these Terms.
20. DISCLAIMER OF WARRANTIES. THE SITE IS PROVIDED “AS IS,” “AS AVAILABLE,” AND
WITHOUT ANY WARRANTY OF ANY KIND. COMPANY MAKES COMMERCIALLY REASONABLE EFFORTS
TO ENSURE THAT ALL DATA, INFORMATION, AND MATERIAL ON THE SITE (EXCLUDING ANY
USER-GENERATED CONTENT) IS ACCURATE AND RELIABLE, BUT NEITHER ACCURACY NOR
RELIABILITY CAN BE GUARANTEED. COMPANY DOES NOT GUARANTEE THE QUALITY,
COMPLETENESS, TIMELINESS, OR AVAILABILITY OF THE SITE. COMPANY DOES NOT WARRANT
THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY DEFECTS IN THE SITE
WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE
ARE FREE OF VIRUSES OR OTHER HARMFUL CONDITIONS OR COMPONENTS. COMPANY IS NOT
RESPONSIBLE FOR ANY TYPOGRAPHICAL ERRORS ON THE SITE. THE COMPANY DOES NOT
PROVIDE MEDICAL SERVICES AND NEITHER THE SITE NOR ANY PRODUCTS ARE INTENDED TO
BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY EXPRESSLY DISCLAIMS
ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE SITE, INCLUDING WITHOUT
LIMITATION THOSE REGARDING AVAILABILITY, QUALITY, ACCURACY, MERCHANTABILITY,
FITNESS FOR ANY USE OR PURPOSE, COMPATIBILITY WITH ANY STANDARDS OR USER
REQUIREMENTS, TITLE, AND NONINFRINGEMENT. COMPANY HAS NO RESPONSIBILITY FOR THE
TIMELINESS, DELETION, MISDELIVERY, OR FAILURE TO STORE ANY USER COMMUNICATION.
WE DO NOT WARRANT OR ENDORSE ANY USER-GENERATED CONTENT. ALL USER-GENERATED
CONTENT IS SOLELY THE REPONSIBILITY OF THE PERSON WHO PROVIDED THAT
USER-GENERATED CONTENT.
WE MAKE NO REPRESENTATION THAT THE SITE IS APPROPRIATE OR AVAILABLE FOR USE IN
LOCATIONS OTHER THAN THE UNITED STATES. IF YOU CHOOSE TO ACCESS THE SITE FROM
LOCATIONS OTHER THAN THE UNITED STATES, YOU DO SO AT YOUR OWN RISK AND YOU ARE
RESPONSIBLE FOR COMPLYING WITH APPLICABLE LAWS AND REGULATIONS.
YOUR USE OF THE SITE IS AT YOUR OWN RISK AND YOU, ALONE, ARE RESPONSIBLE FOR ANY
DAMAGE TO YOUR COMPUTER HARDWARE, SOFTWARE, SYSTEMS, AND NETWORKS, ANY LOSS OF
DATA THAT RESULTS FROM THE DOWNLOAD OF ANY INFORMATION FROM THE SITE, AND ANY
OTHER DAMAGE THAT MAY BE INCURRED.
NO ADVICE OR INFORMATION, ORAL OR WRITTEN, OBTAINED BY YOU FROM COMPANY OR IN
ANY MANNER FROM THE SITE CREATES ANY WARRANTY.
21. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,
IN NO EVENT WILL COMPANY, ITS AFFILIATES, OR ITS OR THEIR RESPECTIVE DIRECTORS,
OFFICERS, OWNERS, EMPLOYEES, CONTRACTORS, REPRESENTATIVES, CONSULTANTS, AGENTS,
SUPPLIERS, OR LICENSORS (TOGETHER, “COMPANY PARTIES”) BE LIABLE FOR ANY DIRECT,
INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL LOSS OR
DAMAGE, OR ANY OTHER LOSS OR DAMAGE OF ANY KIND, ARISING OUT OF OR IN CONNECTION
WITH THE SITE, YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SITE
(INCLUDING WITHOUT LIMITATION THE INPUT OF PERSONALLY IDENTIFIABLE AND OTHER
INFORMATION INTO THE SITE), YOUR ORDERS, OR YOUR USE OF ANY PRODUCTS, WHETHER
THE CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY,
WARRANTY, OR OTHERWISE, AND EVEN IF A COMPANY PARTY HAS EXPRESS KNOWLEDGE OF THE
POSSIBILITY OF THE LOSS OR DAMAGE.
YOUR SOLE AND EXCLUSIVE REMEDY IS TO STOP ACCESSING AND USING THE SITE AND, WITH
REGARDS TO PRODUCTS AND IF ELIGIBLE, REPLACEMENT OF THE APPLICABLE PRODUCT OR,
AT COMPANY’S OPTION, REFUND OF THE PRICE PAID FOR THE APPLICABLE PRODUCT.
WITHOUT LIMITING THE FOREGOING, IN NO EVENT WILL COMPANY PARTIES’ LIABILITY TO
YOU EXCEED $100, EVEN IF THIS REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO
SOME OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
22. Interpretation. These Terms, including our Privacy Policy, are the entire
agreement between you and us with respect to your access to and use of the Site
(including your purchase of Products using the Site). Our failure to enforce any
provision in these Terms will not constitute a waiver of that provision or any
other provision. Any waiver of any provision of these Terms will be effective
only if in writing and signed by us. If any provision of these Terms is held
invalid, void, or unenforceable, that provision will be severed from the
remaining provisions and the remaining provisions will remain in full force and
effect. The headings in these Terms are for convenience only and do not affect
the interpretation of these Terms. These Terms inure to the benefit of our
successors and assigns.
23. Survival. Any provisions of these Terms that are intended to survive
termination (including any provisions regarding indemnification, limitation of
our liability, or dispute resolution) will continue in effect beyond any
termination of these Terms or of your access to or use of the Site.
24. Electronic Communications. These Terms and any other documentation,
agreements, notices, or communications between you and us may be provided to you
electronically to the extent permissible by law. Please print or otherwise save
a copy of all documentation, agreements, notices, and other communications for
your reference.
25. Contact Us. Please direct any questions and concerns regarding these Terms
to us by email at csr@dreamproducts.com, by telephone at 800-410-2153, or by
mail at 2155 S. Oakwood Road, Oshkosh, Wisconsin 54906.
SHIPPING
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CAN I HAVE MY ORDER SHIPPED TO ME AT A DIFFERENT ADDRESS?
You can ship an order to yourself at a different address. Physical street
addresses are preferred to a P.O. Box number.
For shipments to Alaska, Hawaii, Puerto Rico and U.S. Territories delivered in
7-10 business days, we recommend selecting Priority Mail. Other options may take
up to 2-4 weeks. Cost includes a $7.95 surcharge for deliveries to Alaska,
Hawaii, Puerto Rico, and U.S. Territories.
DO YOU SHIP INTERNATIONALLY?
No, we ship to APO and FPO addresses as well as Alaska, Hawaii, Puerto Rico, and
other US Territories.
HOW DO YOU SHIP ORDERS?
We use USPS as our primary delivery agent. In most cases, orders that ship from
our distribution center will arrive in approximately 6-9 business days. We
process all non-personalized, in-stock items within 2 business days of receipt
of your order. Allow an additional 3 business days for orders with personalized
items. Please use a street address whenever possible; P.O. Boxes may delay
delivery.
All items that are in stock will ship together unless they are physically extra
large or are drop-ship (direct delivered from another location).
HANDLING
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WHAT IS HANDLING?
Handling helps us maintain the lowest possible prices and shipping charges by
offsetting a portion of the cost to process and fulfill your order. We choose
not to hide these costs within our shipping chart or cover them by raising the
price of our products.
Sign up for our Email list and receive special offers!
SERVICES
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HOW CAN I REQUEST A CATALOG?
Click here to request a catalog.
HOW CAN I SIGN UP FOR CUSTOM CORPORATE GIFTS?
We are pleased to help you create custom products for business gifts,
commemoratives and incentive programs. Please call our Customer Service
Department at 800-410-2153 for details.
HOW DO I SUBSCRIBE TO DREAM PRODUCTS EMAIL?
Click here to sign up for emails.
EMAIL
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HOW DO I SUBSCRIBE TO DREAM PRODUCTS EMAIL?
Click here to sign-up for emails.
HOW DO I UNSUBSCRIBE FROM DREAM PRODUCTS EMAIL?
Click here to unsubscribe from email.
WHY ARE EMAILS NOT SHOWING UP IN MY INBOX?
It’s common for email messages, especially those that you just signed up for, to
be mistakenly routed to your junk folder. To ensure you receive emails from
Dream Products, you may want to follow a few simple steps.
*Note: All email applications are different in how they set up their tools for
users and can change at any time, so keep in mind these guidelines are
generalized to most users.
Mark as “Not Junk” or “Not Spam” and move messages to your inbox.
If you’re using a Desktop application or Web Browser to check your email:
1. Open your email application (Gmail, Outlook, Yahoo, Apple Mail, etc.) and
locate the “Spam” or “Junk” folder.
2. Locate the email from Dream Products; it will be from the email address
dreamproducts@em.dreamproducts.com
3. Right-click (or option-click) on the email message and mark it as “Not Spam”
or “Not Junk.”
In most cases, that should do it, and you will start to see new messages from
Dream Products in your inbox!
We should point out that any messages in your Junk/Spam folder will stay there
and will likely be automatically deleted, so it is best to move any emails you
want to keep to your inbox. You can usually drag and drop the message right onto
the inbox folder icon. Otherwise:
1. Open your email application (Gmail, Outlook, Yahoo, Apple Mail, etc.) and
locate the “Spam” or “Junk” folder.
2. Locate the email from Dream Products you want to keep
3. Right-click (or option-click) on the email message and select “Move to Inbox”
or “Move to Folder then “Inbox.”
If you’re using a mobile device to check your email
1. Follow steps 1 and 2 as noted above
3. Open the email message and mark it as “Not Spam or “Not Junk” (this will
likely be in a menu using three dots horizontally or vertically. If that option
is not present (on Apple Mail, for instance, moving the message to the inbox
will have the same effect).
Adding to Safe Sender List
The best way to ensure emails don’t get missed is to add us to your safe sender
list. It’s a bit extra work, but it’s worth the effort to ensure we stay in
touch.
Gmail® Users
1. Open the email from the sender you want to add to the safelist.
2. Click on the arrow next to an email icon on the far right.
3. Select “Add To Contacts.”
4. You will see the text “Added *Email Address* to contacts.” Appear at the top
of the screen, meaning your new contact has been added to your Gmail Safe
senders list.
Outlook (Newer Versions) Users
To add people to your Safe Senders List, do the following:
1. On the Home tab, click Junk and then click Junk E-mail Options.
2. On the Safe Senders tab, check the Automatically add people I email to the
Safe Senders List box.
Outlook (Web Version) Users
1. Once logged in, click on the cog in the top right-hand side of your inbox.
2. Click “Safe Senders” under the “Mail” tab.
3. Open the email from the sender you want to add to the safelist.
4. Enter the sender’s email address and click the plus sign.
5. Your sender will be automatically added to your Outlook safe senders list.
Apple Mail
1. Open the email from the sender you want to add to the safelist.
2. Click on the sender’s email address at the top of the email
3. A list of options will appear on a drop-down
4. Click on “Add to Address Book.”
5. Your sender will be automatically added to your Apple Mail safe senders list.
Via an iPhone/iPad
1. Open the email from the sender you want to add to the safelist.
2. Tap the sender’s name in the “From” line.
3. On the next screen, tap “Create New Contact.”
4. Add the details of the email sender (the email will be populated; otherwise,
you will need to add the sender’s other details, name, address etc.)
5. Tap “Done.”
Via an Android Phone
1. Tap to open the email from the sender you want to add to the safelist.
2. Tap the icon next to the email address on the left-hand side.
3. Tap “Create contact.”
4. Add the details of the email sender (the email will be populated; otherwise,
you will need to add the sender’s other details, name, address etc.).
5. Tap “save.”
RETURNS
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WHAT IS THE RETURN/EXCHANGE POLICY?
All returns must be made within 45 days from the date of shipment. We carefully
inspect orders prior to shipment; upon receipt, please inspect your purchase and
notify us of any damage. We will arrange for a prompt replacement. If you are
dissatisfied with any non-personalized merchandise, you may return your purchase
for a refund of the merchandise value. We inspect all returned items. The
product must be in new or unused condition, with all original inserts and
accessories. Shipping charges will not be reimbursed.
We cannot accept returns on personalized items for reasons other than defects in
the material or workmanship.
We also cannot offer refunds on our clearance items but would be happy to
exchange your item for credit or replacement.
If you receive a damaged or incorrectly personalized item, or if you are missing
an item, please contact our Customer Service Department.
Phone: 800-410-2153
Monday- Friday 8:00AM – 10:00PM
Saturday 8:00AM - 5:00PM
Sunday 8:00AM – 5:00PM (Central)
Email: csr@dreamproducts.com
Please allow 24 hours in turn-around time for an email response.
HOW CAN I MAKE A RETURN OR EXCHANGE?
Use a Pre-paid Shipping Label.
SAVE $5Our money-saving returns are simple. Print a pre-paid UPS return label
and a $8.99 shipping fee will be deducted from your refund. Compared to the USPS
or UPS where you could pay up to $14.50, our pre-paid label saves you more than
$5.00!
SEND IT BACK TO US
Simply click HERE, fill in your order specifics and personal information, and
print the return label.
1. Repackage items exactly how you received them – boxes, tags, and all
2. Attach your new shipping label and take your sealed box to any UPS Location
or drop-off box
DONE – WE’LL TAKE IT FROM HERE!
Write down your tracking number and we’ll refund your order within 10 days of
receiving it, less $8.99 for shipping.
EXPECTING AN EXCHANGE?
Place a new order now.
NEED A HAND?
Give us a call at 800-410-2153 or email us at csr@dreamproducts.com.
Return or exchange using your packing slip. To return an item, fill in all
applicable information on the reverse side of your packing slip and send it to
us along with the item. A return shipping label is provided on the packing slip.
Use the shipping company of your preference.
If you no longer have your packing slip, please include contact information,
item number and price, action desired (refund or replacement), method of payment
if needed as well as the reason for returning the merchandise on a separate
sheet of paper and mail it along with the item to:
Dream Products
Return Goods
2155 S. Oakwood Rd.
Oshkosh, WI 54906
ORDER FORM
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DO YOU HAVE AN ORDER FORM THAT I CAN PRINT?
Yes, click here to view our printable order form.
SECURITY & PRIVACY
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HOW DO I KNOW IF MY ONLINE ORDER IS SECURE?
Your dreamproducts.com shopping is safe with the use of Secure Sockets Layer
(SSL) and Data Encryption Standard (DES) on our online server. To take advantage
of secure shopping, you must have an SSL/DES compatible browser such as Netscape
or Explorer. By using SSL, all online communications between you and
dreamproducts.com are protected from being intercepted, viewed, or altered by
unauthorized parties.
WHAT WILL YOU DO WITH MY NAME, EMAIL ADDRESS, AND ORDER INFORMATION?
Your shipping and billing address may be used to send you our print catalog or
catalogs and direct mail from our affiliated companies that we feel may be of
interest to you. We may also trade your name and mailing address with other
reputable mail order companies. If you do not want your name and mailing address
traded with or rented to other companies, please contact our Customer Service
Department.
Phone: 800-410-2153
Monday-Friday 8:00AM - 10:00PM
Saturday 8:00AM - 5:00PM
Sunday 8:00AM – 5:00PM (Central)
Email: csr@dreamproducts.com
Please allow 24 hours in turn-around time for an email response.
WHO CAN I CONTACT WITH A PUBLIC RELATIONS INQUIRY?
If you are interested in or have questions regarding public relations
information from Dream Products, please send an email to: csr@dreamproducts.com.
WHAT IS YOUR PRIVACY AND SECURITY POLICY?
Privacy Policy
Last Updated: November 12, 2021
This Privacy Policy describes the information collected through this website
(“Site”) and how that information is used and shared. This Privacy Policy also
explains your rights and choices regarding your personal information, how we
communicate changes to this Privacy Policy, and how you may contact us regarding
questions or issues with respect to anything contained in this Privacy Policy.
Certain capitalized terms not defined in this Policy have the meanings set forth
in the California Consumer Privacy Act of 2018 (“CCPA”).
Silver Star Brands, Inc., doing business as Dream Products (“Company,” “we,”
“us,” or “our”), and its service providers may collect or receive the types of
information described below in connection with your access to and use of the
Site.
This Privacy Policy is incorporated into and made a part of our Terms of Use.
By accessing or using the Site or by accepting our Terms of Use, you agree that
you have read and understand this Privacy Policy.
WE RESERVE THE RIGHT TO MODIFY THIS PRIVACY POLICY AT ANY TIME. ALL CHANGES WILL
BE EFFECTIVE IMMEDIATELY UPON POSTING TO THE SITE. MATERIAL CHANGES WILL BE
CONSPICUOUSLY POSTED ON THE SITE OR OTHERWISE COMMUNICATED TO YOU.
If you have any questions or concerns about our use of your personal
information, please contact us using the contact information provided at the end
of this Privacy Policy.
Categories of Personal Information We Collect
We may collect the following categories of Personal Information, which is
information that identifies, relates to, describes, is reasonably capable of
being associated with, or could reasonably be linked, directly or indirectly,
with a particular consumer or household (“Personal Information” or "Personal
Data"):
1. Identifiers: Identifiers such as: a real name, alias, postal address, unique
personal identifier, online identifier, internet protocol address (“IP
Address”), email address, or other similar identifiers.
2. Customer Records: Any of the following types of information: bank account
number, credit card number, debit card number, signature, telephone number,
and any other financial information.
3. Commercial Information: Commercial information, including records of
products or services purchased, obtained, or considered, or other purchasing
or consuming histories or tendencies.
4. Internet Activity: Internet or other electronic network activity
information, including, but not limited to, browsing history, search
history, and information regarding a consumer’s interaction with an internet
website, application, or advertisement.
5. Geolocation Data: Information which can be used to identify your location.
6. Inferences: Inferences drawn from any of the information identified in this
subdivision to create a profile about a consumer reflecting the consumer’s
preferences, characteristics, psychological trends, preferences,
predispositions, behavior, attitudes, intelligence, abilities, and
aptitudes.
This Policy does not apply to any Personal Information that is publicly
available.
Categories of Sources of Personal Information We Collect and How We Collect It
We may collect all categories of Personal Information listed above from the
following categories of sources:
* Information that you voluntarily provide to us, for example, your contact
information, payment information, and product reviews.
* Information that we collect through your use of the Site, for example,
account activity, data collected by the servers used to operate the Site
(e.g., IP addresses), data collected by cookies, and data collected by
analytics and advertising services.
* Information we receive from third parties or other sources.
We will use Personal Information as described below to set up your Company
account, to process your product orders, and to provide you with information and
communications that you request or that we believe are relevant or may be of
interest to you, subject to your communications preferences, applicable laws,
and the terms of this Privacy Policy.
Information That You Voluntarily Provide to Us
Contact Information. You can visit and use the Site without voluntarily sharing
Personal Information, but you will be required to provide your contact
information to register for an online Company account and to use certain other
features of the Site. We will collect any Personal Information from or about you
that you choose to submit to us, which may include your name, email address,
physical address, telephone number, and payment information. For example, we
collect your Personal Information when you create an online Company account, in
connection with your purchase of products on the Site, in receiving and
fulfilling information requests, and when you respond to communications from us
(e.g., surveys and promotional offers). We will use your Personal Information as
described below, including to set up your online Company account, to process
your orders of product, and to provide you with information and communications
that you request or that we believe are relevant or may be of interest to you,
subject in each case to your communications preferences, applicable laws, and
the terms of this Privacy Policy. If you provide your mobile or other telephone
number to us, you consent to receiving telephone calls (both in-person and from
automated dialing systems) from us at that telephone number as described below.
Account Information. To create an online Company account, you will need to
submit your name and email address and you may be required to select and answer
security questions.
Order & Payment Information. Purchases of products and gift certificates (if
available) using the Site must be made by credit or debit card. All credit and
debit card information is provided directly to our PCI-compliant third-party
payment processors. Company does not directly access, handle, or store your
credit or debit card information. To make a purchase on the Site, you will need
to submit your name and your credit or debit card type, number, expiration date,
security code, and billing address. If you make a purchase using PayPal, you may
need to log in to your PayPal account. PayPal may use Personal Information as
described in its PayPal’s Privacy Policy. We will maintain a record of the
purchases you make using the Site.
Rewards Program. To participate in our rewards program you will need to meet any
applicable eligibility criteria that apply and you will need to submit your
name, physical address, email address, and telephone number.
Information We Collect When You Opt In to Marketing Communications
If you sign up or otherwise opt in to receive promotions or other communications
from us, you will need to submit your email address. You may also provide your
physical address. We will use this information to provide you with promotional
and other electronic and hard copy communications (e.g., catalogs).
How To Opt-Out of Marketing Communications and How to Opt-Out of the Sharing of
Personal Information with our Third Party Marketing Partners.
You may opt out of receiving promotional emails from us at any time by following
the unsubscribe instructions contained in the applicable email and you may opt
out of receiving hard copy mailings from us by contacting us using the contact
information provided below under "Contact Us.". We may use third-party email
providers to deliver these communications to you.
You may also opt-out of the sharing of personal information with our third party
marketing partners by contacting us by email at privacy@silverstarbrands.com, or
by mail at 2155 S. Oakwood Road, Oshkosh, Wisconsin 54906.
User-Generated Content. You are responsible for any comments, data, text,
images, video, audio, and other content (e.g., product reviews) that you create,
post, transmit, upload, distribute, submit, or otherwise provide using the Site
(together, “User-Generated Content”). User-Generated Content you provide is
posted on the Site at your own risk. We cannot guarantee that User-Generated
Content will not be viewed by unauthorized persons. You understand that any
User-Generated Content you provide will be publicly available via the Site. You
understand that, even after removal, copies of User-Generated Content that you
have provided may remain viewable in cached and archived pages and may have been
copied or stored by Internet archives and other Site users.
Categories of Information that We Collect Through Your Use of the Site
IP Addresses, Location Data, and Related Data. When you visit or use the Site,
we may automatically collect certain information from your device. Under certain
applicable laws, including countries in the European Economic Area (“EEA”) and
in the State of California, this information may be considered Personal
Information or Personal Data under applicable data protection laws.
Specifically, the servers used to operate and provide the Site may collect data
pertaining to you and the equipment, software, and communication methods you use
to access the Internet and the Site, including Internet protocol (“IP”)
addresses assigned to the computers and other devices from where you access the
Internet, your Internet service provider (ISP), your device ID number, your
approximate geographic location, your browser type, the pages you access on the
Site, the websites you access before and after visiting the Site, the length of
time you spend on the Site, date and time stamps, and clickstream data. Company
may use this information to administer the Site and its servers, to generate
statistical information, to monitor and analyze Site traffic and usage patterns,
to serve personalized advertising, to monitor and prevent fraud, to investigate
complaints and violations of our policies, and to improve the Site’s content and
the products, services, materials, and other content that we describe or make
available through the Site. We may combine this information with other Personal
Information and information obtained from third parties for the purposes
discussed below. The suppliers that we use to provide the Site may collect
information about your visits to the Site and other websites. Some of this
information may be collected using cookies and similar tracking technologies as
explained further below under “Cookies.”
Cookies. The Site may automatically use cookies to track your use of the Site in
order to facilitate and enhance the user experience on the Site and for other
purposes as described below. “Cookies” are small pieces of information that are
stored on your device’s hard drive by your browser. The Site may use both
cookies that we implement and cookies implemented by our suppliers and other
third parties. We use cookies to track how you access and use the Site, to learn
when and how users visit the Site, to learn the popularity of Site pages, to
learn which search terms are used to find the Site, and to learn which websites
direct you to the Site. We also use cookies to help display certain information
on the Site and to improve your enjoyment of the Site, for example, by
remembering your contact and other information when you access or use the Site.
Most browsers automatically accept cookies. You can disable this function, but
disabling cookies may impact your use and enjoyment of the Site.
Our Site suppliers may use cookies and other tracking technologies, such as
pixel tags, to track Site visitors across the Internet to understand how you get
to the Site. We do not have access or control over these cookies and other
tracking technologies and this Privacy Policy does not cover the use of
third-party cookies. Our use of these technologies fall into the following
categories:
* Operationally necessary. These are cookies that are required for the
operation of the Site. For example, these cookies are required to identify
irregular website behavior, prevent fraudulent activity, and improve
security. They also allow users of the Site to make use of its functions, for
example, shopping carts, saved search, and similar functions. Without these
cookies, Sites that you have requested cannot be provided.
* Functionality related. These cookies allow us to offer you enhanced
functionality when accessing or using the Site. This may include remembering
choices you make, remembering your username, preferences, or settings,
remembering if you reacted to something on or through the Site so that you
are not asked to do it again, remembering if you have used any feature of the
Site before, restricting the number of times you are shown a particular
advertisement, remembering your location, and enabling social media
components. As described above, you may disable functional cookies, but if
you do so then various functions of the Site may be unavailable to you or may
not work the way you want them to.
* Performance related. These cookies assess the performance of the Site,
including as part of our analytic practices to help us understand how
visitors use and interact with the Site, for example, which pages on our
website users visit most often. These cookies also enable us to personalize
content and remember your preferences (e.g., your choice of language,
country, or region). These cookies help us improve the way our websites work
and provide a better, personalized user experience. Some of our
performance-related cookies are managed for us by third parties.
* Advertising or targeted related. These cookies record your visits to the
Site, the pages you have visited on our websites, and the links you have
clicked. They are used to gather information about your browsing habits and
remember that you have visited a particular website. Company and its
third-party advertising platforms or networks may use this information to
make the Site, its content, and advertisements displayed on our websites more
relevant to your interests (this is sometimes called “behavioral” or
“targeted” advertising and is further discussed below). These types of
cookies are also used to limit the number of times you see an advertisement
and to help measure the effectiveness of advertising campaigns. To find out
more about interest-based ads and your choices, please visit the Digital
Advertising Alliance, the Network Advertising Initiative, the Interactive
Advertising Bureau (IAB) Europe, http://www.allaboutcookies.org, and
http://www.youronlinechoices.com.
Analytics. The Site uses third-party analytics tools (e.g., Google Analytics,
provided by Google Inc.) to collect and process data (including Personal
Information) about your use of the Site, including when you visit the Site, URLs
of the websites that you visit prior to visiting the Site and when you visit
those websites, and IP addresses assigned to the devices from where you access
the Internet. Our analytics providers may set and read cookies to collect this
data and your web browser will automatically send data collected by those
cookies to our analytics providers. Our analytics providers use this data to
provide us with reports that we will use to improve the Site’s structure and
content. For more information on how Google uses collected data, visit Google’s
Privacy Policy and Google’s page on "How Google uses data when you use our
partners' sites or apps". To prevent this data from being used by Google
Analytics, follow the instructions to download and install the Google Analytics
Opt-out Browser Add-on for each web browser you use. Using the Google Analytics
opt-out browser add-on will not prevent Company from using other analytics tools
and will not prevent data from being sent to the Site itself or to Google. For
more information about how Google Analytics uses cookies to measure user
interactions on websites, visit Google Analytics Cookie Usage on Websites. You
may disable cookies as discussed above, but that may impact your use and
enjoyment of the Site.
Advertising Networks, Personalized Advertising, Remarketing, and Retargeting.
From time to time the Site may use or participate in advertising networks and
related advertising services that are managed and provided by third-party
advertising servers, advertising agencies, technology vendors, and research
firms, including, as discussed below, Google AdWords. These services collect
information about your visits to and interactions with the Site and other
websites and will use that information to target advertisements for goods and
services. The information collected may be associated with your Personal
Information. These targeted advertisements may appear on the Site or on other
websites. Advertising networks often gather data about consumers who view
advertisements to make inferences about a consumer’s interests and preferences,
which enables their computers to deliver advertisements directly targeted to the
consumer’s specific interests. This practice is often referred to as “online
behavioral advertising.” For example, a third-party advertising network might
collect the type of Internet browser you use, the type of computer operating
system you use, the domain name of a website you visit, whether or not you visit
specific pages of the Site and other websites, the location of your Internet
service provider, the date and time of a visit to a website, and other
interactions between you and a website.
We use Google AdWords, an online advertising service provided by Google, to
serve ads on our behalf across the Internet and sometimes on the Site. Google
uses your Internet searches, cookies, and similar identifiers (e.g., pixel tags)
to collect information about your visits to the Site and your interaction with
our products and services to generate targeted advertisements to you on other
websites that you visit across the Internet. To opt out of remarketing
advertising provided through Google, to customize your ad preferences, or to
limit Google’s collection or use this information, visit Google’s Safety Center
and Google’s Ad Settings and follow Google’s personalized ad opt-out
instructions. Opting out will not affect your use of the Site.
This website uses Mouseflow: a website analytics tool that provides session
replay, heatmaps, funnels, form analytics, feedback campaigns, and similar
features/functionality. Mouseflow may record your clicks, mouse movements,
scrolling, form fills (keystrokes) in non-excluded fields, pages visited and
content, time on site, browser, operating system, device type
(desktop/tablet/phone), screen resolution, visitor type (first time/returning),
referrer, anonymized IP address, location (city/country), language, and similar
meta data. Mouseflow does not collect any information on pages where it is not
installed, nor does it track or collect information outside your web browser. If
you'd like to opt-out, you can do so at https://mouseflow.com/opt-out. If you'd
like to obtain a copy of your data, make a correction, or have it erased, please
contact us first or, as a secondary option, contact Mouseflow at
privacy@mouseflow.com.
For more information, see Mouseflow’s Privacy Policy at
https://mouseflow.com/privacy/.
For more information on Mouseflow and GDPR, visit https://mouseflow.com/gdpr/.
For more intormation on Mouseflow and CCPA visit https://mouseflow.com/ccpa.
To change your preferences with respect to certain online ads and to obtain more
information about third-party ad networks and online behavioral advertising,
please visit the National Advertising Initiative Consumer opt-out page or the
Digital Advertising Alliance Self-Regulatory Program. Please remember that
changing your settings with individual browsers or ad networks will not
necessarily carry over to other browsers or ad networks. As a result, depending
on the opt-outs you request, you may still see our ads from time to time.
Social Media. The Site may allow you to connect to and share information with
various social media platforms, for example, Facebook. These features may
require us to implement cookies, plug-ins, and application protocol interfaces
(APIs) provided by those social media platforms to facilitate those
communications and features. We may share information that you provide us or
that we may collect about your use of the Site with those platforms and that
information will be subject to their privacy policies. We encourage you to
review those platforms’ privacy policies: see Facebook’s Data Policy. In
addition, by choosing to use any third-party social media platform or choosing
to share content or communications with any social media platform, you allow us
to share information with the designated social media platform. We cannot
control any policies or terms of such third party platform. As a result, we
cannot be responsible for any use of your information or content by a third
party platform, which you use at your own risk.
The Site may also use the advertising services and networks offered by those
social media platforms to deliver advertising content. Use of these services
requires social media platforms to implement cookies or pixel tags to deliver
ads to you while you are logged into the platform.
If you do not wish a social media platform to collect information relating to
you via the Site, we suggest that you: (a) hide social media platform plug-ins
using an ad blocker; (b) always log off completely from the social media
platform before visiting other websites and delete all related cookies; and(c)
where the option is made available by the social media platform, disable the
advertising services and networks operated by that platform.
The Company is active on social media, including Facebook. You have the
opportunity to comment on those social media platforms regarding the Company and
the products and services we offer. Company reserves the right to post on its
websites and social media pages any comments or content that you post on our
social media pages.
Embedded Content. The Site may incorporate content, including feeds scripts
embedded in the Site’s code and visible content (for example, videos), provided
by third parties. In some cases, those third parties collect data about how you
interact with their content. For example, YouTube may collect or otherwise have
access to usage data on videos embedded on the Site as described in YouTube’s
Privacy Policy.
Purpose for Collecting Personal Information
How We Use and Share Personal Information
In addition to the uses described above, Company and its third party service
providers may use and disclose Personal Information as described below. We do
not use, sell, rent, or disclose Personal Information except as stated in this
Privacy Policy and as permitted by applicable law. This Privacy Policy describes
some specific ways that we share your Personal Information.
Purpose Collected. We will use and share your Personal Information for the
purpose for which it was collected, for example, to process your orders for
products, in connection with your account and payment, and to provide you with
information and communications that you request. If you place an order through
the Site, we will use Personal Information to communicate with you regarding
your order. In accordance with your preferences, your location information will
be used to add location information to your account, if applicable, and to
understand where our users are located. If you contact us for support or
assistance in using the Site, we may use Personal Information to determine
whether or not your system meets the minimum requirements needed to access and
use the Site and otherwise to contact you regarding your request.
Communication with You. When you contact our customer service department we may
ask you to provide or confirm Personal Information so that we can better serve
you. We may use Personal Information to notify you of changes made to the Site
(for example, changes to our Terms of Use or this Privacy Policy) and, if you
sign up or otherwise opt in to receive communications from us, to send you
promotional materials and other communications as described above. If you
provide us with your telephone number, we may call you at that telephone number
in response to your orders, questions, or comments or for customer service
purposes. If you register for an account on the Site, we will use Personal
Information to communicate with you regarding your account. You may opt out of
receiving promotional emails from us at any time by following the unsubscribe
instructions contained in the applicable email or by contacting us using the
contact information provided below under “Contact Us.”
Sharing Personal Information with Our Service Providers. We may share Personal
Information with our Site management and hosting suppliers, payment processors,
marketing and public relations service providers, email service suppliers, and
other suppliers as necessary for us to provide the Site and our products and
services to you, to engage in the use and sharing of Personal Information as
permitted by this Privacy Policy, and as may be otherwise permitted by
applicable law. Our service providers are authorized to and may use and disclose
Personal Information as necessary for them to provide the applicable services to
us and as provided by their own privacy policies as noted above.
Sharing Personal Information with Our Brand Partners. We may share Personal
Information with our Site management and hosting service providers, payment
processors, marketing and public relations service providers, email service
providers, and other service providers as necessary for us to provide the Site
and our products and services to you, to engage in the use and sharing of
Personal Information as permitted by this Privacy Policy, and as may be
otherwise permitted by applicable law. Our service providers are authorized to
and may use and disclose Personal Information as necessary for them to provide
the applicable services to us and as provided by their own privacy policies as
noted above.
Sharing Personal Information with Third Party Marketing Partners. We may share,
rent, license or sell Personal Information with third party marketing partners
for advertising purposes, both to assist us in offering products or services we
think may be of interest to you and for their own marketing and commercial
purposes unrelated to us.
Aggregate Data. We may aggregate Personal Information to create aggregate data
on Site users, which describes users as a group but does not reveal the identity
of individual users. We may use aggregate data to understand Site users’ needs,
to determine Site user demographics and usage patterns, to determine what kinds
of products and services we can provide, and to improve and enrich our products,
our services, and the Site.
Evaluation and Improvement of the Site. We may use Personal Information: to
analyze, develop, and improve the content, materials, products, and services
that we make available through the Site and the Site’s functionality; to inform
marketing and communication plans and strategies; to evaluate user needs and
customize Site content, promotional emails, and your browsing experience; and
for other legitimate and lawful business purposes.
To Protect Company and Others. We may share your Personal Information with law
enforcement, regulatory authorities, courts with competent jurisdictions,
emergency services, and other necessary third parties for legal, protection,
security, and safety purposes, including: (a) to comply with laws or regulatory
requirements and to respond to lawful requests and legal process; (b) to perform
credit checks, report or collect debts owed; (c) to protect the rights and
property of Company, its agents and customers, and others, including to enforce
our agreements, policies, and terms and to protect our network and physical
assets; and (d) to protect the safety of our employees, agents, and customers,
and any other person.
Business Transactions. We may choose to buy or sell assets from time to time. We
may share Personal Information in connection with the evaluation of those
transactions. We may transfer Personal Information if we enter into those
transactions. Also, if we (or our assets) are acquired or if we go out of
business, enter bankruptcy, or go through some other change of control or
reorganization, Personal Information and aggregate data could be one of the
assets transferred to or acquired by a third party.
With Your Consent. With your consent, we may share your Personal Information in
ways not specifically described in this Privacy Policy.
International Transfers of Your Personal Information
In operating the Site, your Personal Information may be transferred to, stored
in, and processed in countries other than the country in which you are resident.
Those countries may have data protection laws that are different from those of
your country and, in some cases, may not be as protective. Specifically, our
Site servers and some of our service providers are located in the United States
and our affiliated companies and third-party service providers and partners
operate around the world. This means that when we collect your Personal
Information we may process it in other countries. Company has, however, taken
appropriate safeguards to require that your Personal Information will remain
protected in accordance with this Privacy Policy.
Information Security
Company does not guarantee that loss, misuse, or alteration of Personal
Information will not occur, but we take appropriate technical and organizational
security measures in place to help protect against the loss, misuse, and
alteration of Personal Information under our control. Specifically, on our
shopping cart and payment pages, Secure Socket Layers technology is used to
encrypt information passed between your browser and our systems. While we are
focused on the security of your Personal Information and follow strict
standards, processes and procedures that are designed to protect your Personal
Information, you must remember that the Internet is a global communications
vehicle open to threats, viruses and intrusions from others and so we cannot
promise, and you should not expect, that we will be able to protect your
personal information at all times and in all circumstances.
If you become aware of any breach of Site security or this Privacy Policy,
please notify us immediately. If our security system is breached, we will notify
you of the breach only if and to the extent required under applicable law.
How Long We Retain Your Personal Information
We will retain your Personal Information for as long as is needed to fulfill the
purposes outlined in this Privacy Policy unless a longer retention period is
required or permitted by law (e.g., tax, accounting, or other legal
requirements). When we have no ongoing legitimate business need to process your
Personal Information, we will either delete or anonymize it, or, if that is not
possible (e.g., because your Personal Information has been stored in back-up
archives), we will securely store your Personal Information and isolate it from
any further processing until deletion is possible.
For Personal Information that we process on behalf of our customers, we will
retain that Personal Information in accordance with the terms of our agreement
with them, subject to applicable law.
Request for Deletion.
If you want to request that we delete your personal information, but do not
reside in California, you may submit your verifiable request for deletion by
email to privacy@silverstarbrands.com with the subject “Non-CA data request.”
Please provide your request with sufficient detail that will allow us to
understand, evaluate and respond to your request.
Opt-Out of Marketing Communications.
You may opt out of marketing communications we send you at any time by clicking
on the “unsubscribe” or “opt out” link in the marketing e-mails we send you. To
opt out of other forms of marketing, such as postal marketing, telemarketing or
third party sharing, please contact us by email at privacy@dreamproducts.com or
phone 1-800-410-2153.
Categories of Personal Information Disclosed For a Business Purpose
In the last 12 months we shared the following categories of Personal Information
for our Business Purposes: Identifiers, Customer Records, Commercial
Information, Internet Activity, Geolocation Data and Inferences. See the section
above titled “Categories of Personal Information We Collect” for more detail on
the type of Personal Information in each category. Under the CCPA, a "Business
Purpose" means the use of Personal Information for use of a Company or its
service provider’s operational purposes. Examples include auditing related to a
current interaction with the consumer and concurrent transactions,
protecting/detecting security incidents, and performing services including
maintaining or servicing accounts, providing customer service, processing or
fulfilling orders and transactions, verifying customer information, processing
payments, providing financing, providing advertising or marketing services,
providing analytic services, or providing similar services on behalf of the
business or service provider.
Sale of Categories of Personal Information
In the last 12 months, the Company has provided certain categories of Personal
Information for Sale, as defined under California law. Under the CCPA, a "Sale"
means selling, renting, releasing, disclosing, disseminating, making available,
transferring or otherwise communicating orally, in writing or by electronic or
other means a consumers Personal Information to another business or a third
party for monetary consideration or other valuable consideration. We may have
sold the following categories of Personal Information over the past 12 months:
identifiers, Customer Records, Commercial Information, Internet Activity,
Geolocation Data or Inferences.
Access by Children
The Site is not directed at children under 16 years of age. Company does not
knowingly collect or use information from children under 16 through the Site. If
you have reason to believe that a child under the age of 16 has provided
personal information to us through the Site, please contact us at
privacy@dreamproducts.com and we will use commercially reasonable efforts to
delete that information.
Third-Party Websites
The Site may link to, or be linked to, websites not maintained or controlled by
Company. Company is not responsible for the privacy policies or practices of any
third parties or any third-party websites. This Privacy Policy does not apply to
any third-party websites or to any personal or other information that you may
provide to third parties. You should read the privacy policy for each website
that you visit.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, contact us
by email at privacy@dreamproducts.com, or by mail at 2155 S. Oakwood Road,
Oshkosh, Wisconsin 54906.
*******************************************************************************
FOR INDIVIDUALS RESIDING IN THE EUROPEAN ECONOMIC AREA (EEA)
Legal Basis for Processing Your Personal Data
If you are an individual from the EEA, our legal basis for collecting and using
Personal Data will depend on the Personal Data concerned and the specific
context in which we collect it. However, we will normally collect Personal Data
from you only where: (a) we have your consent to do so; (b) where we need the
Personal Data to perform a contract with you (e.g., to deliver products or
services you have requested); or (c) where the processing is in our or a third
party’s legitimate interests and not overridden by your data protection
interests or fundamental rights and freedoms. In some cases, we may also have a
legal obligation to collect Personal Data from you or may otherwise need the
Personal Data to protect your vital interests or those of another person.
If we ask you to provide Personal Data to comply with a legal requirement or to
perform a contract with you, we will make this clear at the relevant time and
will advise you whether or not the provision of your Personal Data is mandatory,
as well as of the possible consequences if you do not provide your Personal
Data. Similarly, if we collect and use your Personal Data in reliance on our or
a third party’s legitimate interests that are not already described in this
Privacy Policy, we will make clear to you at the relevant time what those
legitimate interests are.
If you have any questions about or need further information concerning the legal
basis on which we collect and use your Personal Data, please contact us using
the contact details provided further below provided below under “Contact Us.”
Your Data Protection Rights
You have the following data protection rights if you are a resident of the EEA:
* If you wish to access, correct, update or request deletion of your Personal
Data, you can do so at any time by visiting your Company account or
contacting us at privacy@dreamproducts.com.
* You can object to the processing of your Personal Data, you can ask us to
restrict processing of your Personal Data, and you can request portability of
your Personal Data. You can exercise these rights by visiting your Company
account or contacting us at privacy@dreamproducts.com.
* If we have collected and processed your Personal Data with your consent, then
you can withdraw your consent at any time. Withdrawing your consent will not
affect the lawfulness of any processing we conducted prior to your
withdrawal, nor will it affect processing of your Personal Data conducted in
reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our
collection and use of your personal data. For more information please contact
your local data protection authority.
*************************************************************************************
YOUR CALIFORNIA PRIVACY RIGHTS
Under the California Consumer Privacy Act of 2018 ("CCPA"), California residents
have additional rights with regard to their Personal Information. The right to
know and the right to request deletion are subject to certain exceptions and
subject to our ability to verify your identity. We have provided a summary of
those rights below:
Right to Know. You have a right to access any of the following information for
the 12-month period prior to the date of your request: (a) the categories of
Personal Information we collected from you, (b) the categories of sources from
which the Personal Information was collected, (c) the business or commercial
purpose for collecting or selling your Personal Information, (d) the categories
of third parties with whom we shared your Personal Information, (e) the specific
pieces of Personal Information we collected from you (i.e. “data portability”),
and (f) a list of categories of Personal Information which were subject to a
Sale or disclosed for a Business Purpose in the last 12 months. This request
may be made no more than twice in a 12-month period.
Right to Request Deletion. You have a right to request that we delete Personal
Information we collected from you. We will comply with such request, and direct
our service providers to do the same, subject to certain exceptions permitted by
applicable law.
Right to Opt-Out of Sale of Personal Information to Third Parties. You have the
right to direct us not to sell your Personal Information at any time. You may
submit your opt-out request following the process described below.
Right to Non-Discrimination. We will not discriminate against you for exercising
your rights under the CCPA by charging you different pricing or providing a
different quality of products.
How to Exercise Your Rights Under CCPA
To exercise your rights under the CCPA, you may submit a request to us by
contacting us at any of the following:
* By email to: privacy@dreamproducts.com
* Write us at Dream Products, 2155 S. Oakwood Road, Oshkosh, Wisconsin 54906.
* You may submit your privacy request by following this
link: https://www.dreamproducts.com/ccpa-rights.
Please include the phrase “California Privacy Request” in the subject line of
any email request or in your letter. Please include your name, email address,
and mailing address in any request. We reserve the right not to respond to
requests submitted in ways other than those specified above.
Who May Exercise Your Rights. You may only make a request to exercise your
rights on behalf of yourself. A parent or legal guardian may make a request on
behalf of their child. If you are a California resident, only you or a person
you authorize to act on your behalf may make a request related to your Personal
Information.
Authorized Agents. You may designate an authorized agent to make a request on
your behalf to exercise your rights under the CCPA by doing the following: (1)
provide the authorized agent written permission to do so; and (2) verify your
own identity (per the process stated above), as well as the identity of the
authorized agent directly. We may deny a request from an authorized agent if we
do not have proof that they are authorized by you to act on your behalf.
Verifiable Consumer Request. In order to verify your request, you must provide
sufficient information that allows us to reasonably verify you are the person
about whom we collected Personal Information. You must describe your request
with sufficient detail that allows us to properly understand, evaluate, and
respond to it.
When and How Will We Respond. We will try to respond to your request within 45
days. If we require additional time, we will inform you of the reason and
extension period. Any disclosures we provide will only cover the 12-month period
preceding our receipt of your request. For data portability requests, we will
select a format to provide your Personal Information to you. We may charge a fee
to process or respond to your request if it is excessive, repetitive, or
manifestly unfounded.
How to Opt-Out of Sale of Personal Information.
To opt-out online, please send us an e-mail privacy@dreamproducts.com, or send a
mail request to Dream Products, 2155 S. Oakwood Road, Oshkosh, Wisconsin 54906.
However, if you opt-out of a "Sale" of your Personal Information, ads you view
may not be as tailored to your Interests.
California’s “Do-Not-Track” Requirement. We currently do not honor “do not
track” requests.
Shine the Light. Pursuant to California Civil Code Section 1798.83, if you are a
California resident, you have the right to obtain: (a) a list of all third
parties to whom we may have disclosed your Personal Information within the past
year for direct marketing purposes, and (b) a description of the categories of
Personal Information disclosed, by emailing us at privacy@dreamproducts.com
PRODUCT SEARCH & AVAILABILITY
Click on the question below to expand the answer.
CAN I FIND OUT IF A PRODUCT I WANT TO ORDER IS IN STOCK?
Yes, we will let you know about availability before you add a product to your
cart. Additionally, once you review your shopping cart, inventory availability
will be listed for each of your products.
I CAN'T FIND AN ITEM ON YOUR WEBSITE THAT I KNOW I SAW IN YOUR CATALOG. CAN I
STILL ORDER IT?
Yes! Please call our Customer Service Department at 800-410-2153 Monday-Friday
8:00AM - 10:00PM, Saturday 8:00AM - 5:00PM and Sunday 8:00AM - 5:00PM (Central)
to check the availability of the product you wish to order.
I CAN'T FIND THE PRODUCT I AM LOOKING FOR. HOW DO I SEARCH FOR IT?
Enter the item number, the product name, or a description of the product in the
search box at the top of this page. Click the Search button.
PERSONALIZED MERCHANDISE
Click on the question below to expand the answer.
AFTER I'VE TYPED IN THE PERSONALIZATION FOR A PRODUCT, HOW DO I REVIEW IT TO
MAKE SURE IT IS CORRECT?
You can review personalization when you are on the Shopping Cart page. If the
personalization is incorrect, click on the Edit button and make any changes you
need.
IF I ORDER A PERSONALIZED PRODUCT AND NON-PERSONALIZED PRODUCT, WILL I RECEIVE
ALL MERCHANDISE IN THE SAME ORDER OR IN MULTIPLE SHIPMENTS?
All in-stock merchandise will ship together. If your order contains personalized
and non-personalized products, the in-stock merchandise should ship together.
AUTO REFILL
Click on the question below to expand the answer.
WHAT IS AUTO REFILL?
The Auto Refill program is an automatic delivery service which allows you to
receive select products you use on a regular basis every 30, 60, 90 or 120 days
depending on the item. No need to worry about reordering. Subsequent orders
receive FREE shipping and handling so free gifts are not available. The original
order IS eligible to receive free gifts if it meets the merchandise order
requirement.
To shop Auto Refill items, click here.
HOW DO I LOCK IN MY INITIAL ORDER PRICE USING AUTO REFILL?
When you use Auto Refill, the price never goes up. By avoiding price increases
online or in the catalog, you save money by getting the same price you paid in
your initial order. Even when you receive a special promotion or sale price, the
price stays the same on all your future Auto Refill orders.
HOW MUCH IS SHIPPING?
On your initial order you will pay the regular shipping and handling price. On
all subsequent refill orders your shipment and handling are FREE.
HOW DO I CHANGE MY ORDER?
In order to make any changes such as the quantity of your delivery, the delivery
date, your delivery address, please contact our Customer Service Department.
Phone: 800-410-2153
Monday-Friday 8:00AM – 10:00PM
Saturday 8:00AM – 5:00PM
Sunday 8:00AM – 5:00PM (Central)
Email: csr@dreamproducts.com
Please allow 24 hours turn-around time for an email response.
HOW DO I CANCEL MY PROGRAM?
If you wish to cancel your program for any reason, please contact our Customer
Service Department.
Phone: 800-410-2153
Monday-Friday 8:00AM – 10:00PM
Saturday 8:00AM – 5:00PM
Sunday 8:00AM – 5:00PM (Central)
Email: csr@dreamproducts.com
Please allow 24 hours turn-around time for an email response.
DREAM PRODUCTS AUTO REFILL TERMS AND CONDITIONS
Unless modified by the customer, the credit card used to set up the initial Auto
Refill order will be charged for subsequent orders. Subsequent orders will be
authorized 1-2 days prior to shipment and charged when shipped. Only credit or
debit cards can be used as payment for Auto Refill orders. Gift vouchers,
checks, and PayPal will not be accepted at this time. Product prices will
reflect the pricing of initial order and remain the same on all future orders.
Auto Refill is not available for international orders. If an Auto Refill item is
temporarily out of stock you will receive notification. Your order will ship
when the item is back in stock and refill shipments will continue at the
specified frequency from the date of the most recent shipment. Dream Products
will notify you via email or letter if an item has been permanently
discontinued.
ABOUT US
Click on the question below to expand the answer.
WHO ARE WE?
Dream Products was established in 2000 by principals with over 40+ combined
years in catalog and mail order experience. Our merchants work tirelessly to be
able to offer our customers “Unique Items At Affordable Prices!" We carry
innovative products to help with your daily lives and a great variety of gift
giving items as well. We ship thousands of orders a day and strive to provide
an excellent shopping experience, as well as outstanding customer service!
HOW CAN I CONTACT DREAM PRODUCTS?
Click here to contact Dream Products
HOW CAN I GET A JOB AT DREAM PRODUCTS?
Click here to view employment opportunities at Dream Products.
HOW DO I GET TO THE DREAM PRODUCTS LOCATIONS?
Directions to our Executive Offices and Distribution Center
2155 South Oakwood Road
Oshkosh, WI
Phone: 920-231-3800
From Highway 41:
Exit Highway 41 at Highway 44.
If NORTHBOUND, turn left.
If SOUTHBOUND, turn right.
Turn RIGHT on Highway 91.
Turn RIGHT on OAKWOOD ROAD.
Dream Products is on the left before the stop light.
WHAT IS THE DREAM PRODUCTS ENVIRONMENTAL POLICY?
Did you know?
* Dream Products has invested $150,000 in lighting upgrades at the distribution
center that has resulted in the annual electricity savings of 1,100,000 kilowatt
hours. This is the equivalent of providing electricity to 100 homes or the
energy of 1990 barrels of oil. The impact of this project is reducing our carbon
footprint by 2,522,920lbs of CO2 annually. Click here for more detail.
* Dream Products uses corrugate shipping containers made from over 60% post
consumer content.
* Dream Products is committed to recycling. Annually, our distribution center
recycles 600 tons of cardboard and 60 tons of office paper.
* From 2005 to 2007 our use of lighter weight paper has reduced our total wood
use by 1,472 tons, or 10,191 trees. The energy saved was 21,806 million BTU’s,
enough to power 240 homes each year. Greenhouse gases were reduced the
equivalent of 4,364,582 lbs CO2, or the emissions from 396 cars per year.
Wastewater was reduced 10,219,474 gallons. Click here for more details.
* The Dream Products Foundation donates more than $100,000 each year to support
charitable, scientific, literary and educational institutions.
Click here to see our entire environmental policy and vision statement.
SIZING CHARTS
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WHAT IS YOUR SWEATSHIRT SIZING CHART?
TRANSPARENCY IN SUPPLY CHAIN
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TRANSPARENCY IN SUPPLY CHAIN
Silver Star Brands strongly opposes slavery and human trafficking, and would
never knowingly conduct business with suppliers of retail products who engage in
such practices. With each wholesale order, our business partners are required to
certify that all applicable laws are followed in regards to slavery and human
trafficking. Our supply chain staff ensure the enforcement of this policy with
purchase agreements that prominently state this requirement to our vendors.
Our purchase orders include a provision that requires our vendors to agree to
comply with all applicable laws regarding slavery and human trafficking. Silver
Star Brands requires that no goods be manufactured in whole or in part with
prison labor, forced labor, indentured labor or child labor.
Silver Star Brands routinely conducts random audits to ensure that our suppliers
conform to this policy.
VIP REWARDS
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WHY SHOULD I JOIN DREAM PRODUCTS VIP REWARDS?
That's easy — to save on online, phone, catalog, and in-store purchases at our
Sister Brands and at over 1,000 popular retailers in our Marketplace! You're
eligible for exclusive savings you won't find anywhere else!
(Dream Products VIP rewards is not available for Iowa residents)
IF I HAVE A QUESTION, WHOM MAY I CONTACT?
You can reach our Customer Service Department by phone, 24 hours a day, 7 days a
week, at 1-833-332-6718. You can also email us at
customerservice@dreamproductsviprewards.com or reach us via the 'Contact Us'
form on our website; we'll get back to you within 24 hours.
HOW CAN I CANCEL MY MEMBERSHIP?
To cancel by phone, you can call us, 24 hours a day, 7 days a week, at
1-833-332-6718. To cancel online, simply log in to your account at
www.dreamproductsviprewards.com, click on the Account link in the upper right
corner of your screen, then click the Cancel Membership link, and follow the
instructions provided. You can also email us your cancellation request at
customerservice@dreamproductsviprewards.com or submit it through the 'Contact
Us' form. Regardless of how you submit your cancellation request, our Customer
Service Department will process your cancellation right away.
WHERE DO I SEND MY REBATE DOCUMENTATION?
You can send all your rebate documentation via email to
rebates@dreamproductsviprewards.com. Please include the claim number in the
'Subject' line, and please note that rebate claims must be submitted within 30
days of the original order date. You'll be assigned a claim number when you fill
out the rebate form; it's easy to copy it there and then paste it in the
'Subject' line as you prepare to send us your documentation email. Rebate claims
can also be submitted by mail. Simply send your supporting documentation with
your written claim number to:
Dream Products VIP Rewards
PO Box 290728
Wethersfield, CT 06129-0728
HOW CAN I LEARN MORE ABOUT THE DREAM PRODUCTS VIP REWARDS PROGRAM?
Click HERE for additional details about the Dream Products VIP Rewards program.
PRODUCT SAFETY
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PROP 65 PRODUCT LIST
We at Dream Products believe our products are safe when used as directed.
However, in order to be compliant with California law, and even though Dream
Products meets or exceeds all Federal standards for chemicals listed under CA
Prop 65, we, along with many other manufacturers in the natural health industry
and beyond, have decided to place California Prop 65 warning labels on products
being shipped to California or have a likelihood of being shipped to California.
California Proposition 65 is a state law requiring producers, manufacturers, and
retailers of certain products to provide customers with special warnings for
products which contain chemicals known to the state of California to cause
cancer, birth defects, or other reproductive harm if the consumer is exposed to
those chemicals in concentrations above certain thresholds.
There are more than 800 chemicals listed under California's Prop 65 including
pesticides, heavy metals, and Vitamin A at certain levels. Other chemicals, such
as lead, are also on that list. Lead is widely distributed through the
environment in air, soil, water, and rocks. As a result of its wide natural
distribution, lead (and other similar chemicals) can be found in everyday foods
and throughout our food supply, even though lead is not intentionally added to
foods or supplements.
California's Proposition 65 (commencing with section 25249.5 of the Health and
Safety Code) requires that producers, manufacturers, and retailers of certain
products provide customers with special warnings for products which contain
chemicals known to the state of California to cause cancer, birth defects, or
other reproductive harm if the consumer is exposed to those chemicals in
concentrations above certain thresholds.
The chemicals known to the state of California to cause cancer and reproductive
toxicity are present in certain herbal supplements, homeopathic medicines, and
other products sold at Dream Products. Some or all of the products you are
ordering from Dream Products may contain such chemicals.
Dream Products is committed to compliance with Proposition 65, and to the
overall welfare and safety of all our customers.
Accordingly, we provide the following warning for all products:
"WARNING: THIS PRODUCT CONTAINS CHEMICALS KNOWN TO THE STATE OF CALIFORNIA TO
CAUSE CANCER AND BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM."
⚠ WARNING: The products listed in the link below can expose you to one of the
listed chemicals. These chemicals are known to the State of California to cause
cancer and birth defects or other reproductive harm.
Prop 65 Product List
LARGE QUANTITY ORDERS
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WHAT IS THE REVIEW PROCESS FOR LARGE QUANTITY ORDERS?
Since our promotions are planned in advance, we must ensure that there is
sufficient inventory to fulfill your order. All orders with a large quantity are
subject to review. If we do not have adequate inventory, we will contact you to
reduce the size of your order.
DOES MY LARGE QUANTITY ORDER QUALIFY FOR NORMAL PRICING AND DISCOUNTS?
As part of our review process we will determine if any of the pricing or charges
need to be adjusted. Sale pricing will be honored but cannot be combined with
additional order discounts. Clearance pricing will typically be honored and we
will contact you if something changes. Shipping charges are subject for further
approval.
DOES MY LARGE QUANTITY ORDER QUALIFY FOR REGULAR SHIPPING CHARGES?
Our shipping charges are based on average order sizes. Typically, large quantity
orders fall outside of the average and, therefore, are subject to customized
shipping charges. Based on the size of your order it may not qualify for free
shipping. If any adjustments need to be made to your shipping charges we will
contact you prior to shipping your order.
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