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Book an Appointment
Having an Emergency?

Book an Appointment
Having an Emergency?


Fetch Greenville, SC - (864) 900-5888

Fetch Brandon, FL - (813) 603-8000

Fetch Bonita Springs, FL - (239) 260-4100

Fetch Fort Myers, FL - (239) 308-9770



 * FIND A LOCATION
   
   
   

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Appointment
Having an
Emergency?
 * Home
 * Our Team
   * Greenville, SC Team
   * Brandon, FL Team
   * Bonita Springs, FL Team
   * Fort Myers, FL Team
 * Locations
   * Greenville, SC
   * Brandon, FL
   * Bonita Springs, FL
   * Fort Myers, FL
   * St. Petersburg, FL (Coming Soon)
 * Pet Parents
   * FAQs
   * Payment Options
   * Community Events
   * Pet Loss Support & Additional Resources
   * Blog
 * For Vets
   * Patient Referrals & Portal Login
 * Services
   * Emergency
   * Critical Care
   * Internal Medicine
   * Surgery
     * Specialized Surgery
     * TPLO Surgery
   * Medical Oncology
   * Radiation Oncology
   * Ophthalmology
   * Diagnostic Imaging
   * Blood Bank
 * Careers
 * Contact



Greenville, SC

(864) 900-5888

Brandon, FL

(813) 603-8000

Bonita Springs, FL

(239) 260-4100

Fort Myers, FL

(239) 308-9770





PORTAL LOGIN - BRANDON

Portal FAQs



RDVM FAQS


LOGIN CREDENTIALS

I CANNOT FIND MY USERNAME AND PASSWORD. WHAT DO I DO?

Contact your hospital at info@fetchvets.com, and we will resend your hospital
a Welcome Email. This email will give you your username and a temporary password
to use to login to the portal. Once you enter the temporary password, it will
prompt you to change it to a password of your choice. Please note, every
username and password are issued per clinic, not per individual. Make sure
everyone at your hospital is aware of the updated username and password.

CAN I CHANGE MY USERNAME?

Your username is much like a social security number and cannot be revised. It is
the way the portal is able to uniquely identify your hospital in the system.

IF I FORGOT MY PASSWORD CAN I RESET IT MYSELF?

You have to know your password to be able to reset it or change it due to
security measures. If you need to reset it, see above on how to do this.


PATIENT CHART AND NOTIFICATIONS

WHEN DO RECORDS AND REPORTS SHOW UP ON THE PORTAL?

Patient records and reports must be finalized by the veterinarian seeing the
patient before they will upload to the portal. Once the records are finalized,
our practice management software will pull the records in real time to the
portal for you to access and view.

WHAT DO I DO IF I AM UNABLE TO OPEN A PATIENT DOCUMENT WITHIN THE PORTAL FOR
VIEWING?

Please notify us if you are unable to view a document that says it is open for
viewing. If you notice documents saying that they are pending after 24 hours,
please inform us so that we can ensure that the record is finalized and sent to
you.

HOW LONG WILL THESE DOCUMENTS BE UP ON THE PORTAL?

Patients remain active for 6 months on the portal. If you would like access
after that time, please give us a call and we will reactivate the patient’s
medical note.

CAN I EDIT MY NOTIFICATION SETTINGS?

You are in full control of what type of notifications are sent to you! To edit
these settings, login to the portal and click on the Profile & Settings tab.
Towards the bottom there should be a section titled Notification Settings. From
here, you can decide what type of notifications you receive and the method in
which you receive them. This is also where you can edit or add fax and email
information for where the notifications are being sent to. When finished, make
sure to click Update at the very bottom.

Please keep in mind that the emails entered to receive notifications will
receive ALL patient notifications for the practice as the system does not
differentiate between doctors within the practice.

WHY AM I RECEIVING NOTIFICATIONS ABOUT SOME DOCUMENTS BUT NOT OTHERS?

First and foremost, make sure you always double check your spam folder for an
automatic notification from the portal.

If it is not there, double check your notification settings under your Profile
and Settings tab in the portal to ensure your fax and email information are
correct and up to date.

Lastly, check the portal online for a record you think may be missing. Documents
including Medical Notes and attachments will automatically be sent out through
the notification system, but all other documents including lab results, images,
prescriptions etc. are ONLY visible on the portal.

Fetch may include labs or images as attachments, which in those cases, those
attachments would automatically be sent to your practice. 

IS THERE A WAY TO DOWNLOAD ALL THE RECORDS FROM THE PATIENT CHART AT ONCE?

Not currently but this is an enhancement request the rVetLink is taking into
consideration for the future. Currently, you will need to download the
attachments individually. You can, however, click the Patient Chart PDF
button to download a screenshot of the entire patient chart. This won’t download
the attachments, but it is a good, high-level visual for the patient’s medical
history.


COMPUTER ERROR MESSAGES

IF I GET AN ERROR MESSAGE WHEN TRYING TO LOG INTO THE PORTAL, WHAT SHOULD I DO?

Check to make sure you are using a current version of your internet browser. It
is important to keep the browser up to date for your own protection as updates
include security and program bug fixes. Our site has been tested on the most
common browsers so if you are finding errors please notify us.

WHY AM I GETTING A POP-UP BLOCKER?

The internet browser that you are using has pop-up blocker turned on. Please
refer to your browser settings to turn off the pop-up blocked for our site. If
you are unsure of how to do this you can google, “how to turn off pop-up blocker
in (name of the browser you are using, i.e. Chrome, Firefox, Internet
Explorer)”.


Book an Appointment with Fetch Today!
Book an Appointment
with Fetch Today!

Greenville, SC

(864) 900-5888



Brandon, FL

(813) 603-8000



Bonita Springs, FL

(239) 260-4100



Fort Myers, FL

(239) 308-9770




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 * Home
 * Our Team
   * Greenville, SC Team
   * Brandon, FL Team
   * Bonita Springs, FL Team
   * Fort Myers, FL Team
   * Back
 * Locations
   * Greenville, SC
   * Brandon, FL
   * Bonita Springs, FL
   * Fort Myers, FL
   * St. Petersburg, FL (Coming Soon)
   * Back
 * Pet Parents
   * FAQs
   * Payment Options
   * Community Events
   * Pet Loss Support & Additional Resources
   * Blog
   * Back
 * For Vets
   * Patient Referrals & Portal Login
   * Back
 * Services
   * Emergency
   * Critical Care
   * Internal Medicine
   * Surgery
     * Specialized Surgery
     * TPLO Surgery
     * Back
   * Medical Oncology
   * Radiation Oncology
   * Ophthalmology
   * Diagnostic Imaging
   * Blood Bank
   * Back
 * Careers
 * Contact

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