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Harland Clarke


CUSTOMER SERVICE


FREQUENTLY ASKED QUESTIONS AND ANSWERS

Ordering checks and accessories

 * Can I order checks and accessories online?
   
   You will be asked to log in using your financial institution’s routing
   number, your account number, and your ZIP code. Some financial institutions
   require first-time check orders to be placed directly through the
   institution. After this initial order is processed, future orders and
   reorders can then be placed through OrderMyChecks.com. There may be a waiting
   period required between orders. If you need to place a check order during
   this waiting period, please contact us
   

 * Where can I find my routing and account numbers?
   
   The routing number and account number are both located at the bottom of the
   check. The routing number is the first series of numbers, your account number
   is the second series of numbers, and the check number is the last series of
   numbers.
   

 * I am entering the correct routing and account numbers. Why can’t I place a
   check reorder?
   
   Check order history is only retained in our system for three years. If your
   last order was placed more than three years ago, we are unable to process a
   reorder request. Please proceed to the product catalog to continue placing a
   new order.
   

 * How do I pay for my order?
   
   The total price of your order will be automatically deducted from your
   checking account.
   

Name and address changes

 * Can I change the address printed on my check?
   
   Some financial institutions allow you to make edits to the name and address
   printed on your checks through our online ordering process. Others do not. In
   this case, you must contact your financial institution to complete your check
   order.
   

 * Can I change my shipping address?
   
   Some financial institutions allow you to change your shipping address through
   our online ordering process. Others do not. In this case, you must contact
   your financial institution to complete your check order.
   

Shipping and order tracking

 * What shipping methods are available?
   
   Shipping methods differ depending on your financial institution and the
   products ordered.
   We recommend selecting a trackable shipping method for the delivery of your
   checks. Trackable and expedited delivery methods allow you to track your
   check order while in transit. Next day and two day trackable are the fastest
   delivery methods available. With these delivery methods, your order is given
   the highest priority in the manufacturing process and your delivery will be
   expedited. Limitations apply, including:
   
   
    * Physical street addresses are required (No P.O., F.P.O. or A.P.O. Boxes)
    * Some zip code restrictions apply. If you are unsure about your zip code,
      please contact us.
    * Orders must be received by 11:00am local time, Monday – Friday, in order
      to be produced and shipped the same day.
    * Next day trackable not available for international addresses.
    * Alaska and Hawaii addresses are eligible for two-day trackable by
      contacting your financial institution.
    * Next day and two-day trackable charges include expedited delivery and
      in-plant rush fees and are in addition to standard delivery charges and
      applicable taxes.
    * Holidays may affect delivery timeframes.
   
   
   

 * How do I track the status of my order?
   
   You can view the status of your order by logging in and clicking the “Order
   Status” link. If you selected a trackable delivery method, you can track the
   delivery status of your order on the carrier’s website. Your tracking number
   is provided in your shipping confirmation email with a link to the carrier’s
   website.
   

 * Why did I only receive part of my order?
   
   Check orders may arrive separately because each order of checks is packaged
   individually and may go through various mail sorting processes. Accessories
   are produced and shipped from a different location than checks. It is fairly
   common for different parts of the same order to arrive separately.
   

 * What should I do if I don’t receive my full order by the date(s) provided in
   the confirmation email?
   
   If you have not received your full check order by the date given, please
   contact your financial institution. Your financial institution will recommend
   next steps. If your accessories have not arrived by the given date, please
   contact us.
   

Cancellations, reprints, returns and billing

 * What do I do if there’s a problem with my checks or I need to cancel my
   order?
   
   Please contact us via phone as soon as possible if you have a concern or need
   to cancel your order. We are unable to process cancellations online at this
   time.
   

 * What do I do if I have a billing question?
   
   To view billing details for a previous or existing order, log in and select
   “Order Status” from the navigation menu. Please contact us via phone as soon
   as possible if you have a billing concern.
   

Security

 * Are my checks safe from fraud and counterfeiting?
   
   Harland Clarke uses state of the art security features. We continually
   evaluate and research the most effective ways to protect you from check theft
   and fraud. We implement paper security features that are embedded in our
   checks as well as mailing precautions and website security features. View our
   Privacy Policy and Security Policy for more information.
   


CONTACT US


Personal check customers1-800-275-1053


This site is powered by Harland Clarke, a Vericast business, providing
payment solutions for your financial institution.


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