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1 forms found in the DOM

Name: reg_form_yNVx — POST /events/conf/webinars

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Salesforce Webinars

Questions? Call us at 1-800-667-6389.


PREPARING FOR THE CONTACT CENTER WORKFORCE OF THE FUTURE

Upcoming Webinar
April 01, 2021 06:00 PM GMT
On-Demand Webinar



Featured Speakers:

Keith Dawson, VP & Research Director Customer Experience, Ventana Research
Jim Roth, EVP Customer Support Group, Salesforce

--------------------------------------------------------------------------------

There were big changes in contact center operations in 2020 with a dramatic
shift to remote and virtual work environments. With agents working from home,
supervisors being remote, and customer needs constantly fluctuating, workforce
engagement tools are more essential to a company’s success than ever.

Join Ventana Research for a conversation with Jim Roth from Salesforce about
preparing now for the contact center of the future and ensuring businesses have
the right people who have the right skills available at the right time.

 * Learn the trends with the steps to take to manage a modern contact center in
   an uncertain environment
 * Discover how technology has changed workforce planning, allowing you to scale
   for the future of work
 * Hear about how Salesforce pivoted its own contact center operations overnight
   in 2020
 * Get inspired by how Salesforce has created a blended agent workforce in an
   omnichannel world
 * Understand how you can place the right agents with the right skills at the
   right time to handle whatever comes your way



 

ACCESS THE WEBINAR NOW.

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(Keeling) IsColombiaComorosCook IslandsCosta RicaCote D'Ivoire (Ivory
Coast)Croatia (Hrvatska)CyprusCzech RepublicDemocratic Republic of the
CongoDenmarkDominicaDominican RepublicDjiboutiEcuadorEgyptEl SalvadorEquatorial
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IslandsFinlandFranceFrench GuianaFrench PolynesiaFrench Southern
TerritoriesF.Y.R.O. MacedoniaGabonGambia,
TheGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuineaGuinea-BissauGuyanaHaitiHeard
and McDonald
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