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SIGNING

Find answers to your eSignature signing questions.


 * 917 Topics
 * 2,563 Replies

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917 TOPICS

Recently Active
Most Replies Most views Newest First
S

SharonCatNewcomer
asked in Signing

START DOCU SIGN


I decided to pay a year in advance to use docu sign instead of e sign on our mls
and still having trouble. Don’t have any idea how to start and need a tutorial
perhaps on it. Thanks.

00
S

1 day ago
P

PeterMcCNewcomer
asked in Signing

FEE AGREEMENT DATE SHOWN IS BEFORE I RECEIVED THE DOC FOR SIGNING


I received an important document on the 24th February 2021 and eventually signed
it using docusign on 1st March 2021. I printed the signed doc but have misplaced
it so I asked the Finance company to send me a copy. I received a pdf file of
the doc but the Fee Agreement date shown is 11/02/2021 (11th February 2021). How
is this possible? All other aspects of the document are exactly what I remember
I signed on the 1st March 2021. I would appreciate your comments/ answers so
that I can go back to the Finance company with some confidence. Thank you.

01

1 day ago
O

OurLifeIsAwesomeObserver
asked in Signing

CONTRACT PROBLEM


We signed a docusign contract with a boat yard in August of 2023. Now they are
claiming they “lost the contract” and we need to sign a new one. Can someone
please tell us how we access what we signed?We now believe they had all the
copies of completed go to them, we cannot find where the completed document was
emailed to us, but have found where we, as the signer, are registered under
their email, and the document was voided. We have the number from where it was
voided.

02
A

2 days ago
K

KKBNewcomer
asked in Signing

DOWNLOADING PREVIOUSLY SIGNED DOCUMENTS


I want to download all Docusign documents for the past 12. months. The drop down
menu permits previously signed documents only in the past six months. Can you
help?

02
A

2 days ago
E

emiroNewcomer
asked in Signing

SIGN A DOCUMENT


I have a document with 6 signatories and I am missing one, but it won't let that
one sign. When I try to correct it, it tells me that I exceeded the number of
signatories. What can be done to allow me all the signers?

01

2 days ago
J

justmanNewcomer
asked in Signing

DETACH AN ATTACHMENT


how to DETACH an attachment. we attached the wrong document, need to delete the
attachment. How do we do this?

01

2 days ago
G

Gordon.WallaceNewcomer
asked in Signing

NOT RECEIVING SIGNED DOCUMENTS


I am having this happen with two envelopes. Both signers have signed the
documents, but I have received nothing back. One emailed me a copy of the
Docusigned document - it all looks correctly signed. But the history of the
envelope still says ‘Needs to Sign’. I have received nothing back.

02
G

2 days ago
K

Ken. Williamson24Newcomer
asked in Signing

HELLO EVERYONE NEED A LITTLE HELP PLEASE


I’m new to Docusign and trying to fill out a real estate Purchase & Sale
Agreement, I can't figure out how to manipulate the text field to adjust it to
fit on the line? I can click outside the box and get it to look like its
adjustable, but it won't allow me to adjust to fit the lines. I don't have this
issue with the company field any input is greatly appreciated!! Thanks

03
N

2 days ago
J

JorisNewcomer
asked in Signing

ONE TIME ELECTRONIC QUALIFIED SIGNATURE


I need a qualified elekctrnic signature foor signing a document in France. It is
realy once, that I need it, as, in Holland (my nationality) this is totally not
required. I tried to get the qualified signature via FranceConnect+ but that is
only for the french themselves. I need to sign a document to end a company
inscription what was done by mistake. How do I do this without opening a paid
account with monthly payments?

02
N

2 days ago
S

scottdunford1Observer
asked in Signing

HELP WITH OPENING DOCUMENT TO SIGN


I got "The envelope is not accessible at this time" I didn't recognize the user
code in my original email and said, “ I didn’t receive it.

02
N

2 days ago
J

JualvabuNewcomer
asked in Signing

LEGAL SIGN FOR A CONTRACT?


Hello, I have received a contract with the following signature: Is it a
completly legal signature for a contract? Thanks!

27

2 days ago
T

Teri.MaierNewcomer
asked in Signing

IS THERE A WAY TO LOOKUP AND VALIDATE A DOC ID FOR A DOCUMENT SENT BY A THIRD
PARTY?


I was sent a document from a third party that contains two signatures,
supposedly signed by DocuSign (there is a DocuSign Doc ID number, though the
signatures do not include the DocuSign brackets). Adobe Acrobat is saying that
at least one of the signatures is invalid. Is there a way i can lookup the Doc
ID number and obtain the Certificate of Completion (or at least some details)
about the transaction? Going back to the party that sent it to us is
problematic, so I would like to try to find out as much about this transaction
as I can before doing that. Thanks, Teri

00
T

2 days ago
L

Leslie ENewcomer
asked in Signing

REVISING A TITLE ON PARTIALLY SIGNED DOCUMENT


The final signer of a document had a change to their title, so now their title
on the document needs to be revised. Is it possible to edit the document now to
reflect this person’s title change, even though other people have already signed
this document? If so, can I make this change as the sender, or can they do this
as the signer?

00
L

2 days ago
J

JoYorkNewcomer
asked in Signing

SIGN DOCUMENT - OPTION TO CHOOSE A SIGNATURE


Hi all - has anyone had an issue when using the option to Sign a document in
that you cannot use a another signature other than your default signature? Some
of our colleagues are experiencing this today, (but apparently there was no
issues earlier in the week)? Thanks

00
J

2 days ago
K

KayTeeNewcomer
asked in Signing

MULTIPLE FORMS IN ONE ENVELOPE - CAN'T FINISH


Hi, I am trying to send multiple templates in one envelope and when it comes to
filling it in the finish button does not appear stating that there are fields
that need filling in - but they have all been filled in. For example the name
field - a text field - appears red even though it has data in. Please someone
help me I am loosing the will here! Thank you :)

01
P

2 days ago
F

FarahkobeissiNewcomer
asked in Signing

CLARIFICATION ON SIGNATURE ERROR


Hello, I encountered an error stating "sign on paper is not allowed" when
attempting to sign the document from the provided link. Best, Farah

00
F

2 days ago
O

OlivierSNewcomer
asked in Signing

AUTOMATIC SIGNING IN CASE OF OPERATIONAL WORKFLOW APPROVAL


Hello everyone, My business team would want a particular signing process and I
like to know if it’s possible and what is the best way to help them with
Docusign, please? During a workflow, a legal document should be signed by the 2
parties that approve the workflow. If the 2 parties approve the workflow, the
document must be signed by both. However, the parties would like that when they
appvrove the workflow, the document be automatic signed without additional steps
that requests them to sign the document. I had a look to the API references but
I didn’t see any API that would generate a signing and it seems strange that a
tool as Docusign allow automatic creation of signing. I thought to an other way:
it’s the signing that generates the approval of the workflow. So, no need of
extra steps to approve the workflow. Have you ever been face with that case?
What is your opinion, please? Thank you very much. Kind regards, Olivier

03

3 days ago
S

soleneNewcomer
asked in Signing

NOT ABLE TO SIGN " WE CAN'T FIND YOUR CERTIFICATES"


when I have signed and click on “continue” I have this message appearing: “ We
can't find your certificates We are unable ta find any certificates connected ta
your device. Check that your certificates are available, and then Try Again” can
you please help?

08

3 days ago
A

AkemiNewcomer
asked in Signing

SIGNING ERROR


For some reason, when my client tries to use DocuSign, it automatically enters
their email as their signature.ould you please advise us on how to resolve this
issue?

03
A

3 days ago
G

GoodvibesllcNewcomer
asked in Signing

WRONG DATE FORMAT ON A SIGNED DOCUMENT. IS IT STILL VALID?


Hi, I recently had a contract signed by two parties. However, the date signed
for the other party is in date format DD/MM/YYYY and mine was in MM/DD/YYYY.
Will this contract be valid in case of needing to go to court? Or should I have
the client resign in the correct date format? Which I’m not sure why their date
format is like that since I had it set as MM/DD/YYYY.

01
C

3 days ago
P

PintelNewcomer
asked in Signing

IS IT POSSIBLE THAT EACH PARTY TO A CONTRACT SIGNS THE DOCUMENT WITH ITS OWN
DOCUSIGN PROCESS?


Hi, is the validity of the digital signatures effected or becomes invalid if
each party to a contract takes care only for collecting its own signatures via
independent docusign processes? E.g.: Party A internally signs contract via
docusign After completion Party A sends the contract via (regular) email to
Party B Party B starts a new docusign process with its own account to collect
its internal signatures Party B sends “completely” signed contract back to Party
A via (regular) email.

04
C

3 days ago
J

JulieCDNewcomer
asked in Signing

THIS EMAIL IS A SCAM, CORRECT?


Email received today.

02
C

3 days ago
L

LJYNewcomer
asked in Signing

UKBIOBANK MTA CONTACT


Because I have signed the MTA and then I can't change my MTA contact. How can I
solve this issue?

02
N

3 days ago
V

Victoria-nolaNewcomer
asked in Signing

FRAUDULENT SIGNED DOCUMENT IN MY ACCOUNT MARKED "COMPLETED"


I received an email claiming I completed a Docusign document with an invoice for
$399.69, AND the “completed” document is IN MY ACCOUNT, marked as “completed”
even though I never signed it!! I reported the email as spam and flushed it from
my system. I want to report the fraudulent document, but in following the
instructions on the “how to report fraud” page, I am unable to get to a place
that offers “Report Abuse” via any link available in connection to that
FRAUDULENT completed document. I have sent 2 separate complaints to the
security@docusign.com reporting address, and 1 separate complaint to the
spam@docusign address, as directed on your website. I have heard NOTHING and
this FRAUDULENT “completed” document remains in my account register. It is
EXTREMELY alarming that a fraudulent document was processed by Docusign and is
sitting in my account and nothing is being done about it. I need to know if my
account is compromised. I need to know what is being done about this actual
intru

01
A

3 days ago
M

MKhendersonNewcomer
asked in Signing

SETTING NECESSARY THRESHOLDS FOR DOCUMENT SIGNING


I want to set a % threshold on a docusign. For a Board resolution, for example,
the resolution is passed once 50% sign. So, I want a setting that completes the
document once 50% sign. Or to be able to make certain people obligatory
signatories and then others signatories who can sign, but aren’t needed?

02
C

3 days ago
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