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Back to Docusign.com * Discussion * * * Community * Recently Active Topics * Unanswered Questions * What's New * Community Announcements14 * Community Lounge16 * IAM Applications * Docusign IAM for Sales5 * Docusign IAM for CX3 * Docusign IAM Core4 * Platform Services * Docusign Maestro7 * Docusign Navigator6 * Docusign App Center8 * Data Verification6 * Docusign Admin147 * Docusign Monitor6 * eSignature * Signing917 * Sending1877 * Templates390 * Branding41 * Configuration813 * CLM * Getting Started22 * Configuration89 * Troubleshooting51 * CLM+6 * Web Forms * General51 * Identify * General30 * DocGen * General13 * Rooms * General41 * Developer * eSignature API114 * Extension Apps6 * Maestro API5 * Web Forms API5 * Embedded Signing17 * Docusign Connect10 * Go-live9 * SDKs25 * Salesforce/Apex Toolkit13 * Mobile SDKs5 * General38 * Extensions * Advanced Web Forms5 * IDV Premier7 * DocGen for eSignature5 * Notary18 * Payments26 * Mobile35 * Integrations * Salesforce155 * Google6 * Microsoft88 * Workday8 * Other80 * Community FAQ Center * Using the Community8 * FAQs4 * Get Started * Groups * Events * Ideas * FAQs * Learn * * * Customer * Developer * * Ask the Community Login/Register * Home * Community * eSignature * Signing SIGNING Find answers to your eSignature signing questions. * 917 Topics * 2,563 Replies Subscribe When you subscribe we will email you when there is a new topic in this category 917 TOPICS Recently Active Most Replies Most views Newest First S SharonCatNewcomer asked in Signing START DOCU SIGN I decided to pay a year in advance to use docu sign instead of e sign on our mls and still having trouble. Don’t have any idea how to start and need a tutorial perhaps on it. Thanks. 00 S 1 day ago P PeterMcCNewcomer asked in Signing FEE AGREEMENT DATE SHOWN IS BEFORE I RECEIVED THE DOC FOR SIGNING I received an important document on the 24th February 2021 and eventually signed it using docusign on 1st March 2021. I printed the signed doc but have misplaced it so I asked the Finance company to send me a copy. I received a pdf file of the doc but the Fee Agreement date shown is 11/02/2021 (11th February 2021). How is this possible? All other aspects of the document are exactly what I remember I signed on the 1st March 2021. I would appreciate your comments/ answers so that I can go back to the Finance company with some confidence. Thank you. 01 1 day ago O OurLifeIsAwesomeObserver asked in Signing CONTRACT PROBLEM We signed a docusign contract with a boat yard in August of 2023. Now they are claiming they “lost the contract” and we need to sign a new one. Can someone please tell us how we access what we signed?We now believe they had all the copies of completed go to them, we cannot find where the completed document was emailed to us, but have found where we, as the signer, are registered under their email, and the document was voided. We have the number from where it was voided. 02 A 2 days ago K KKBNewcomer asked in Signing DOWNLOADING PREVIOUSLY SIGNED DOCUMENTS I want to download all Docusign documents for the past 12. months. The drop down menu permits previously signed documents only in the past six months. Can you help? 02 A 2 days ago E emiroNewcomer asked in Signing SIGN A DOCUMENT I have a document with 6 signatories and I am missing one, but it won't let that one sign. When I try to correct it, it tells me that I exceeded the number of signatories. What can be done to allow me all the signers? 01 2 days ago J justmanNewcomer asked in Signing DETACH AN ATTACHMENT how to DETACH an attachment. we attached the wrong document, need to delete the attachment. How do we do this? 01 2 days ago G Gordon.WallaceNewcomer asked in Signing NOT RECEIVING SIGNED DOCUMENTS I am having this happen with two envelopes. Both signers have signed the documents, but I have received nothing back. One emailed me a copy of the Docusigned document - it all looks correctly signed. But the history of the envelope still says ‘Needs to Sign’. I have received nothing back. 02 G 2 days ago K Ken. Williamson24Newcomer asked in Signing HELLO EVERYONE NEED A LITTLE HELP PLEASE I’m new to Docusign and trying to fill out a real estate Purchase & Sale Agreement, I can't figure out how to manipulate the text field to adjust it to fit on the line? I can click outside the box and get it to look like its adjustable, but it won't allow me to adjust to fit the lines. I don't have this issue with the company field any input is greatly appreciated!! Thanks 03 N 2 days ago J JorisNewcomer asked in Signing ONE TIME ELECTRONIC QUALIFIED SIGNATURE I need a qualified elekctrnic signature foor signing a document in France. It is realy once, that I need it, as, in Holland (my nationality) this is totally not required. I tried to get the qualified signature via FranceConnect+ but that is only for the french themselves. I need to sign a document to end a company inscription what was done by mistake. How do I do this without opening a paid account with monthly payments? 02 N 2 days ago S scottdunford1Observer asked in Signing HELP WITH OPENING DOCUMENT TO SIGN I got "The envelope is not accessible at this time" I didn't recognize the user code in my original email and said, “ I didn’t receive it. 02 N 2 days ago J JualvabuNewcomer asked in Signing LEGAL SIGN FOR A CONTRACT? Hello, I have received a contract with the following signature: Is it a completly legal signature for a contract? Thanks! 27 2 days ago T Teri.MaierNewcomer asked in Signing IS THERE A WAY TO LOOKUP AND VALIDATE A DOC ID FOR A DOCUMENT SENT BY A THIRD PARTY? I was sent a document from a third party that contains two signatures, supposedly signed by DocuSign (there is a DocuSign Doc ID number, though the signatures do not include the DocuSign brackets). Adobe Acrobat is saying that at least one of the signatures is invalid. Is there a way i can lookup the Doc ID number and obtain the Certificate of Completion (or at least some details) about the transaction? Going back to the party that sent it to us is problematic, so I would like to try to find out as much about this transaction as I can before doing that. Thanks, Teri 00 T 2 days ago L Leslie ENewcomer asked in Signing REVISING A TITLE ON PARTIALLY SIGNED DOCUMENT The final signer of a document had a change to their title, so now their title on the document needs to be revised. Is it possible to edit the document now to reflect this person’s title change, even though other people have already signed this document? If so, can I make this change as the sender, or can they do this as the signer? 00 L 2 days ago J JoYorkNewcomer asked in Signing SIGN DOCUMENT - OPTION TO CHOOSE A SIGNATURE Hi all - has anyone had an issue when using the option to Sign a document in that you cannot use a another signature other than your default signature? Some of our colleagues are experiencing this today, (but apparently there was no issues earlier in the week)? Thanks 00 J 2 days ago K KayTeeNewcomer asked in Signing MULTIPLE FORMS IN ONE ENVELOPE - CAN'T FINISH Hi, I am trying to send multiple templates in one envelope and when it comes to filling it in the finish button does not appear stating that there are fields that need filling in - but they have all been filled in. For example the name field - a text field - appears red even though it has data in. Please someone help me I am loosing the will here! Thank you :) 01 P 2 days ago F FarahkobeissiNewcomer asked in Signing CLARIFICATION ON SIGNATURE ERROR Hello, I encountered an error stating "sign on paper is not allowed" when attempting to sign the document from the provided link. Best, Farah 00 F 2 days ago O OlivierSNewcomer asked in Signing AUTOMATIC SIGNING IN CASE OF OPERATIONAL WORKFLOW APPROVAL Hello everyone, My business team would want a particular signing process and I like to know if it’s possible and what is the best way to help them with Docusign, please? During a workflow, a legal document should be signed by the 2 parties that approve the workflow. If the 2 parties approve the workflow, the document must be signed by both. However, the parties would like that when they appvrove the workflow, the document be automatic signed without additional steps that requests them to sign the document. I had a look to the API references but I didn’t see any API that would generate a signing and it seems strange that a tool as Docusign allow automatic creation of signing. I thought to an other way: it’s the signing that generates the approval of the workflow. So, no need of extra steps to approve the workflow. Have you ever been face with that case? What is your opinion, please? Thank you very much. Kind regards, Olivier 03 3 days ago S soleneNewcomer asked in Signing NOT ABLE TO SIGN " WE CAN'T FIND YOUR CERTIFICATES" when I have signed and click on “continue” I have this message appearing: “ We can't find your certificates We are unable ta find any certificates connected ta your device. Check that your certificates are available, and then Try Again” can you please help? 08 3 days ago A AkemiNewcomer asked in Signing SIGNING ERROR For some reason, when my client tries to use DocuSign, it automatically enters their email as their signature.ould you please advise us on how to resolve this issue? 03 A 3 days ago G GoodvibesllcNewcomer asked in Signing WRONG DATE FORMAT ON A SIGNED DOCUMENT. IS IT STILL VALID? Hi, I recently had a contract signed by two parties. However, the date signed for the other party is in date format DD/MM/YYYY and mine was in MM/DD/YYYY. Will this contract be valid in case of needing to go to court? Or should I have the client resign in the correct date format? Which I’m not sure why their date format is like that since I had it set as MM/DD/YYYY. 01 C 3 days ago P PintelNewcomer asked in Signing IS IT POSSIBLE THAT EACH PARTY TO A CONTRACT SIGNS THE DOCUMENT WITH ITS OWN DOCUSIGN PROCESS? Hi, is the validity of the digital signatures effected or becomes invalid if each party to a contract takes care only for collecting its own signatures via independent docusign processes? E.g.: Party A internally signs contract via docusign After completion Party A sends the contract via (regular) email to Party B Party B starts a new docusign process with its own account to collect its internal signatures Party B sends “completely” signed contract back to Party A via (regular) email. 04 C 3 days ago J JulieCDNewcomer asked in Signing THIS EMAIL IS A SCAM, CORRECT? Email received today. 02 C 3 days ago L LJYNewcomer asked in Signing UKBIOBANK MTA CONTACT Because I have signed the MTA and then I can't change my MTA contact. How can I solve this issue? 02 N 3 days ago V Victoria-nolaNewcomer asked in Signing FRAUDULENT SIGNED DOCUMENT IN MY ACCOUNT MARKED "COMPLETED" I received an email claiming I completed a Docusign document with an invoice for $399.69, AND the “completed” document is IN MY ACCOUNT, marked as “completed” even though I never signed it!! I reported the email as spam and flushed it from my system. I want to report the fraudulent document, but in following the instructions on the “how to report fraud” page, I am unable to get to a place that offers “Report Abuse” via any link available in connection to that FRAUDULENT completed document. I have sent 2 separate complaints to the security@docusign.com reporting address, and 1 separate complaint to the spam@docusign address, as directed on your website. I have heard NOTHING and this FRAUDULENT “completed” document remains in my account register. It is EXTREMELY alarming that a fraudulent document was processed by Docusign and is sitting in my account and nothing is being done about it. I need to know if my account is compromised. I need to know what is being done about this actual intru 01 A 3 days ago M MKhendersonNewcomer asked in Signing SETTING NECESSARY THRESHOLDS FOR DOCUMENT SIGNING I want to set a % threshold on a docusign. For a Board resolution, for example, the resolution is passed once 50% sign. So, I want a setting that completes the document once 50% sign. 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