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#1 Workplace alternative - scored highest for employee communications by Gartner
Peer Insights.
#1 Workplace alternative - scored highest for employee communications by Gartner
Peer Insights.
#1 Workplace alternative - scored highest for employee communications by Gartner
Peer Insights.
#1 Workplace alternative - scored highest for employee communications by Gartner
Peer Insights.






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SECURITY AT BLINK

Security being just important to us is a huge understatement.





INTRODUCTION.

Security is a top priority at Blink and we live it in our day-to-day activities.
We’ve built a comprehensive security program that is in line with Cyber
Essentials and National Cyber Security Centre (NCSC) Cloud Security Principles.
Our Senior Management team is accountable for security and ensure that security
capabilities and competence exist in all levels of our business.

As a whole, we follow a holistic and collaborative approach to guarantee the
confidentiality, availability, and integrity of your data. On this page, you can
read about the various policies and security measures taken by Blink to secure
user content and data hosted on our platform from unauthorized access.





HOW WE PROTECT YOUR CONTENT.


Our infrastructure runs purely on Amazon Web Services (AWS), which delivers
infrastructure as a service with prime security capabilities.





ISO 27001 COMPLIANT DATA CENTRES


The data centres used for storing your content and allowing it to be delivered
to your users are certified for compliance with the ISO 27001 standard. This
standard details requirements for an information security management system
(ISMS) within an organization, that is AWS, to ensure they systematically
evaluate risks, threats and vulnerabilities to their information security, and
having controls and a management process to constantly manage risk and meet
security needs. To provide unbiased neutrality, certification is carried out by
independent third-party auditors.





DATA STORAGE AND ENCRYPTION AT REST


Your data is encrypted at rest in AWS S3 buckets, AWS RDS instances and block
devices used by AWS EC2 instances. AES-256 encryption is used by default via
AWS’ encryption services, while key management is handled by AWS KMS. This
ensures the content is preserved and safe from prying eyes and manipulation.

All user passwords are hashed using the Bcrypt password hashing function and
stored in the database. Bcrypt uses salts and 10 rounds of an algorithm to
increase the complexity of hashing to minimize the risk of passwords being
cracked. **





ENCRYPTION IN TRANSIT


All communication between you, your services and Blink, that includes your data,
traverses the Internet via encrypted HTTPS traffic using TLS. This encryption
during communication ensures information cannot be read or manipulated by
unauthorized third parties.





ISO 27001 COMPLIANT DATA CENTRES


All communication between you, your services and Blink, that includes your data,
traverses the Internet via encrypted HTTPS traffic using TLS. This encryption
during communication ensures information cannot be read or manipulated by
unauthorized third parties.





HOW WE KEEP OUR SERVICE RELIABLE.





AWS


Our infrastructure runs in Amazon Web Services, where all components are
deployed in at least three availability zones, minimizing disruptions caused by
any failure and keeping your content constantly available. Elastic Load
Balancers are used to automatically split the load and segregate traffic from
the Internet to all nodes of our frontend layer.





AUTO-SCALING


Our platform has been designed from scratch to support high volumes of web
traffic and this technology stack is the fundamental piece that caters to our
high availability needs. We utilise varies AWS tools to achieve this high level
of availability.





DISTRIBUTED DENIAL OF SERVICE (DDOS) PROTECTION


Our APIs and web application are protected in multiple ways against denial of
service attacks. AWS provides volumetric denial of service protection through
AWS Shield and Elastic Load Balancing to ensure high availability. Our security
CDN performs application-layer denial of service protection alongside web
application firewall protection.





DISASTER RECOVERY AND BUSINESS CONTINUITY


Blink utilizes database replication architectures to ensure redundancy and
uptime. Encrypted backups are made frequently and stored both onsite at the data
centre and copied to a remote storage location. Each key service layer has
redundant components, such as multiple servers that provide the same service and
content, to ensure any failures do not impact the rest of the system. Data
centres are also equipped with controls to enforce physical security and
protection against environmental hazards.




HOW WE KEEP OUR CODE SECURE.




VULNERABILITY MANAGEMENT


Once a vulnerability is detected, it is assigned a score, using the CVSS scoring
system, an owner and remediated according to our internal SLAs. If necessary, a
post-mortem is arranged as a learning exercise for our engineers to improve code
security.



CODE PEER REVIEW


Our development process is based on GitHub's pull request mechanism. Once a
commit is made to a branch in a specific repository, the code is reviewed by
members of the same team or from other engineering teams. Only once the pull
request is approved by all tagged engineers is the code moved along in the
development life cycle.



AUTOMATIC STATIC CODE ANALYSIS


When code is committed to GitHub, our continuous integration process
automatically initiates a series of tests. One such test is automatic static
code analysis, configured to find vulnerabilities both in the code and within
its dependencies. Dependency management is performed locally per repository,
where all dependencies are tagged by version and downloaded from reputable
sources over encrypted HTTPS.



QUALITY ASSURANCE (QA)


Once the code is ready to be tested, it is deployed to our staging environment.
This environment runs a downscaled version of the production infrastructure and
does not contain any production data. Quality assurance is performed in a
different AWS VPC that is configured with different domain names to ensure
complete separation from production.



SECURE SDLC


Security is part of the Product organization and influences the product roadmap
and specific features. We implement the philosophy of "security by design" where
security features are embedded in the product and architecture design to ensure
existing and new functionalities are free of vulnerabilities. We believe that
engineers should be responsible for the code they create and have an established
culture of accountability, which leads to a high level of code quality and
security being maintained.




HOW WE KEEP OUR CODE SECURE.




SECURITY MONITORING AND INCIDENT MANAGEMENT


Blink continually looks out for any indicators that could potentially lead to
incidents. To supplement this, any event-alerting tools we use also escalate
into PagerDuty rotations for Blink’s 24x7 incident response team. We also
maintain an incident response plan that details ways to address an incident,
including the processes of notification, escalation, managing and reporting as a
result of an incident.



SECURITY AWARENESS PROGRAM


All Blink employees and contracted third parties are required to comply with
Blink policies relevant to their scope of work, including security and data
privacy policies. Our standard work contract includes confidentiality clauses.
Blink ensures its employees undergo regular security and privacy training.
Employees with developer and administrative roles also undergo secure code
training annually, while employees with responsibilities in the area of
information security are also provided with additional training on security
protection techniques, risks, and latest trends.



MOBILE DEVICE MANAGEMENT (MDM)


All hardware devices (desktops, laptops, phones) issued to Blink employees come
with encrypted storage partitions as well as MDM software that allows the IT
department to monitor, manage, update, and secure the devices and the data
contained on them. We make use of the ability to remotely wipe a device in the
event of devices getting lost or stolen.



SECURITY POLICIES


Blink has multiple internal policies directly pertaining to or containing
details about data privacy, security, and acceptable use; the most widely
distributed and available of which is the employee handbook that includes
documentation on security, data privacy, and related measures. In addition,
Blink also has a public-facing privacy policy, as well as a security whitepaper
and numerous security data sheets that are available on request from your Blink
sales contact or account manager.



CREDIT CARD/PAYMENT SECURITY


Blink uses Stripe to process credit card payments, which means that no credit
card information or related personal information is stored on our servers.
Stripe enforces stringent PCI DSS (Payment Card Industry) compliance criteria to
ensure that any data stored and/or processed on its servers is handled in a
secure way.
In addition to privacy and safety measures, Stripe employs an extensive range of
checks designed to minimize payment fraud and unauthorized access. These checks
include credit card background checks, flagging suspicious transactions for
manual verification, and real-time monitoring of payment transactions with
automated anti-fraud algorithms.



PASSWORD MANAGERS AND POLICY


To ensure an acceptable level of password security, we have an existing password
policy in place based on NCSC guidelines. Passwords that are too generic are not
allowed while the use of unique passwords per website is strongly advised. We
also provide a password manager to all employees that helps make it easier and
safer for them to keep track of their credentials.



MULTI-FACTOR AUTHENTICATION


The use of multi-factor authentication (MFA) is enforced throughout the main
services Blink relies on. The use of MFA provides an additional measure for
verifying a user’s claimed identity over the use of just a password. Currently,
the minimum requirement for our MFA implementation is the use of a password
combined with an access token (for instance, a code provided by Google
Authenticator). MFA is also mandatorily enforced for AWS and GitHub access.



SSO


We provide Single Sign-On capabilities via SAMLv2. This means our customers have
full control over who has access to the use of our product and how
authentication takes place. Customers can implement their own password policies
and multi-factor authentication implementations.



API KEYS - KEY ROTATION


Your data is protected behind access tokens assigned individually to each user
and follow the user's privileges. These keys are rotated hourly. Our application
enforces authorization for every API call, apart from assets.



HOW TO REPORT VULNERABILITIES


Found a vulnerability? Would you like to report a bug or something interesting
that you found? The best way to reach out to us is either via e-mail to
support@joinblink.com or opening a ticket. We advise abstaining from publicly
announcing a vulnerability or bug before we get in touch with you and work on a
fix.



IN CASE OF A SECURITY INCIDENT


Incidents can happen to anyone — we are ready for such an event when it happens.
We manage security incidents via a documented process, which includes
notification of and cooperation with customers, data protection authorities, and
law enforcement. Blink will notify affected customers within undue delay
following incident detection, where we share a preliminary assessment of the
incident and are open to cooperation. We follow article 33 of the GDPR when
personal data is involved, and alert the supervisory authority regarding breach
of personal data.



BLINK IS AN AWARD-WINNING PLATFORM FOR EMPLOYEE ENGAGEMENT





TRUSTED BY THE TOP FRONTLINE ORGANIZATIONS

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WHAT COULD YOU AND YOUR WORKFORCE ACHIEVE WITH BLINK?

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organizations transforming employee experience.

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