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This brief survey will help us to better understand our performance and identify
ways to enhance our services, solutions, and your experience with us. Thank you
in advance for your valuable input.
Required
1.How likely are you to recommend Schréder to a business colleague?
Required to answer

012345678910












Not likely
Very likely
2.How likely are you to recommend Schréder for:
Required to answer
Likert
Definitions: Expertise (Have the necessary knowledge, experience and solutions
to support your projects) Quality (Global quality of the goods and services
supplied by Schréder) Innovation (R&D, technology, services and solutions that
 provide you with innovative options for your projects) Smart & Connected Spaces
and Places (Your partner for control and smart cities applications)
Sustainability (Emphasizing energy reduction, circularity, transport, packaging,
and other sustainability topics) Pre-sales, support & advice (Our engagement on
sales support, lighting design, problem solving) Products & solutions (Meeting
your standards/expectations, energy performance, easy installation) Variety of
products and solutions (Offering large product portfolio range compared to our
competitors/market) Lead-times (Delivery performance matching your expectations)
After-sales service (Our engagement on returns, support and warranties)
Efficient/reliable company to do business with (Trustworthy, transparent,
efficient, lean processes, etc.) Value for money (Commercial portfolio,
partnership, benefits and competitiveness against market competitors) 1-Not
likely ; 10-Very likely ; N/a - Not applicable or no opinion

12345678910N/aExpertiseQualityInnovationSmart & connected
spaces/placesSustainabilityPre-sales, support & adviceProducts &
solutionsVariety of products and solutions Lead-timesAfter-sales
serviceEfficient/reliable company to do business withValue for money

3.Based on your score, what’s the most critical expertise you believe we are
missing to support your business journey?
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4.Based on your score, what would you highlight as a quality improvement
(service or products)?
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5.Based on your score, what innovation would you like most for your new
projects?
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6.Based on your score, what do you like to see more from us on smart cities
applications to support your needs?
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7.Based on your score, in what way can we improve our sustainability (e.g.
product design, innovation)?
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8.Based on your score, what can we improve in pre-sales, support and advice?
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9.Based on your score, in what way can we improve our products & solutions?
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10.Based on your score, if you could ask us to develop or provide one product or
solution that would really support your needs what would that be?
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11.Based on your score, do we need to improve our “confirmed lead time” or
“delivery lead time”?
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12.Based on your score, how can we improve our customer care supporting your
business?
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13.Based on your score, what could we improve to become an efficient/reliable
company to do business with?
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14.Based on your score, what more could we do to help you develop our business
goals? (services, products, digital tools, etc)
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3.Which are the 3 most important topics for you?
Required to answer
Multiple choice

Expertise
Global Quality (in general)
Innovation
Smart & connected spaces/places
Sustainability
Pre-sales, support & advice
Products & solutions
Variety of products & solutions
Lead-times
After-sales service
Efficient/reliable company to do business with
Value for money

4.How likely are you to choose Schréder solutions again?
Required to answer
Single choice
Very likely
Not likely
Not sure
17.For the above question, you selected “Not likely” about the likeliness to
choose Schréder solutions again. Could you please explain why?
Required to answer
Multi Line Text

18.For the above question, you selected “Not sure” about the likeliness to
choose Schréder solutions again. Could you please explain why?
Required to answer
Multi Line Text

5.Do you already have an installed or specified smart lighting management
system?
Required to answer
Single choice
Yes-Schréder EXEDRA
Yes-Schréder ITERRA
Yes-Alternative solution
No
20.How would you rate the overall effectiveness of the smart lighting management
system?
Required to answer
Single choice
Support my business requirements in full
Satisfatory
Not satisfactory
21.What are the main benefits you see using connected smart lighting management
system? Please rate 1 to 5 in importance with 1 being "low benefit" and 5 "high
benefit"
Required to answer
Likert

1-Low2345-HighSafety and SecurityEnergy and cost reductionNet Zero and
decarbonizationOptimized maintenanceAsset inventory and failure
reportingFutureproof infrastructure for urban IoT applications

22.Would you like a demonstration or more information on how a smart lighting
management system can enhance your lighting infrastructure?
Required to answer
Single choice
Yes
No
23.What could we do to make your experience better?
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24.If you have any thoughts or comments that you feel were not captured in this
survey, please note them here
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