www.dla.mil
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Submitted URL: https://url.us.m.mimecastprotect.com/s/D_KjCmZnNmCQJ7zDtGVUsF?domain=dla.mil
Effective URL: https://www.dla.mil/Customer-Support/
Submission: On May 30 via api from US — Scanned from US
Effective URL: https://www.dla.mil/Customer-Support/
Submission: On May 30 via api from US — Scanned from US
Form analysis 1 forms found in the DOM
POST /Customer-Support/
<form method="post" action="/Customer-Support/" id="Form" enctype="multipart/form-data">
<div class="aspNetHidden">
<input type="hidden" name="__EVENTTARGET" id="__EVENTTARGET" value="">
<input type="hidden" name="__EVENTARGUMENT" id="__EVENTARGUMENT" value="">
<input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE"
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<span class="title-text withsub">Defense Logistics Agency</span>
<span class="subtitle-text">The Nation's Combat Logistics Support Agency</span>
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<div class="visible-xs title-text"> DLA </div>
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<a href="https://www.dla.mil/What-DLA-Offers/" aria-expanded="false">What DLA Offers<span class="fa fa-sm fa-angle-down"></span>
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<a href="https://www.dla.mil/Organizations/" aria-expanded="false">Organizations<span class="fa fa-sm fa-angle-down"></span>
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<h1>DLA Customer Interaction Center</h1>
<p>The DLA Customer Interaction Center (CIC) is your “One Call Resolution” point of contact for all logistics issues related to DLA. We’re here for you 24 hours a day, 7 days a week, including government holidays.</p>
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<div style="text-align: center;"><strong>Toll Free:</strong><br>
<a href="tel:18773522255">1-877-DLA-CALL</a><br> (1-877-352-2255)
</div>
<div style="text-align: center;"><br>
<strong>Commercial:</strong><br>
<a href="tel:2697047921">269-704-7921</a>
</div>
<div style="text-align: center;"><br> Lines are open 24 hours a day, 7 days a week, including government holidays.</div>
</div>
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<div class="clearfix"></div>
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<div class="DnnModule DnnModule-DNN_HTML DnnModule-99477"><a name="99477"></a>
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<span id="dnn_ctr99477_dnnTitle_titleLabel" class="container-title"> </span>
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<h2 style="text-align: center;"><i class="fa fa-globe" aria-hidden="true"></i><br> World-Wide</h2>
<div style="text-align: center;"><strong> <i class="fa fa-phone" aria-hidden="true"></i> DSN CONUS/OCONUS:</strong><br>
<a href="tel:8773522255">877-352-2255</a>
</div>
<div style="text-align: center;"><br>
<br> For dialing questions, contact your local switch operator or email our Support Office at
<a href="mailto:dlacicsupport@dla.mil?subject=DSN%20Dialing%20Assistance&body=Please%20include%20your%20full%20DSN%20phone%20number%20and%20prefix%20in%20this%20message.">dlacicsupport@dla.mil</a> <i class="fa fa-envelope" aria-hidden="true"></i>
with your full DSN number and prefix.
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<div class="clearfix"></div>
</div>
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<span id="dnn_ctr99478_dnnTitle_titleLabel" class="container-title"> </span>
<div id="dnn_ctr99478_ContentPane" class="container-content"><!-- Start_Module_99478 -->
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<h2 style="text-align: center;"><i class="fa fa-envelope" aria-hidden="true"></i><br>Email Us</h2>
<p style="text-align: center;"><a href="mailto:dlacontactcenter@dla.mil" title="dlacontactcenter@dla.mil">dlacontactcenter@dla.mil</a></p>
</div>
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<div class="DnnModule DnnModule-DNN_HTML DnnModule-99479"><a name="99479"></a>
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<span id="dnn_ctr99479_dnnTitle_titleLabel" class="container-title"> </span>
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<h2 style="text-align: center;"><a href="/AboutDLA/ContactUs/" target="_self">Find More Contacts Across DLA</a></h2>
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<div class="clearfix"></div>
</div>
</div>
</div>
</div>
<div class="flex-row flex-row-fw">
<div id="dnn_CenterPane_Mid2" class="flex-row-col-md backend-cp-collapsible">
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<span id="dnn_ctr100857_dnnTitle_titleLabel" class="container-title"> </span>
<div id="dnn_ctr100857_ContentPane" class="container-content"><!-- Start_Module_100857 -->
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<h2 style="text-align: center;">For DLA System Access or Technical Issues</h2>
<p style="text-align: center;">For <strong>system access, password resets, AMPS assistance </strong>or other technical issues, please contact the DISA Global Service Desk at: <br> Toll Free: 844-DISA-HLP
(<i class="fa fa-phone" aria-hidden="true"></i> <a href="tel:844-347-2457">844-347-2457</a>)<br> DSN: 850-0032<br> - Press 5, then speak or enter D-L-A<br>
<a href="https://dla.servicenowservices.mil/sp?id=index" target="_blank">DLA Service Portal</a> <i class="fa fa-id-badge" aria-hidden="true"></i> (CAC or User ID/Password required) <br>
Email: <i class="fa fa-envelope" aria-hidden="true"></i> <a href="mailto:disa.global.servicedesk.mbx.dla-ticket-request@mail.mil" target="_blank">disa.global.servicedesk.mbx.dla-ticket-request@mail.mil</a> (Non-urgent
general IT issues)
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<div class="clearfix"></div>
</div>
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<div class="DnnModule DnnModule-DNN_HTML DnnModule-99481"><a name="99481"></a>
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<h2 style="text-align: center;">For DLA Energy Products and Services</h2>
<p style="text-align: center;">The DLA Enterprise Service Desk provides an enterprise-wide level of support that includes 24 x 7 x 365 operations and monitoring support for the DLA Energy Products and Services.
</p>
<p style="text-align: center;"><strong> Toll Free: <i class="fa fa-phone" aria-hidden="true"></i> </strong><a href="tel:18004464950">1-800-446-4950</a><br>
<strong>Online:</strong> <a href="/Energy/Business/CustomerAndVendorAssistance">Customer and Vendor Assistance (dla.mil)</a>
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<div id="dnn_ctr99484_ContentPane" class="container-content"><!-- Start_Module_99484 -->
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<p>Find more Customer Support resources using the links and tiles below. You will find self-help tools, frequently used resources, ways to learn about DLA and how to do business with us, and more information that can help
you navigate the complex world of Defense Logistics.</p>
<p><strong><a href="/AboutDLA/">About DLA:</a></strong> Learn more about the Defense Logistics Agency, find quick facts and an overview of the agency, discover our history, find our leaders, and read our latest news
offerings.</p>
<p><strong><a href="/Customer-Support/Customer-Facing-Offices">Find a DLA Customer Facing Office:</a></strong> As the nation's combat logistics support agency, DLA has personnel worldwide to support the warfighter.</p>
<p><strong><a href="/Customer-Support/Customer-Service-Management/">Customer Support Management:</a></strong> CSM enables Customer Facing Community to provide service and support for customers through communication
channels such as web, email, and telephone.</p>
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<h2 style="text-align: center;">Resources</h2>
<hr>
<ul>
<li><a href="/Working-With-DLA/Applications/" target="_self">DLA Applications</a><br> </li>
<li><a href="/Customer-Support/Communications" title="Publications or Customer Handbook">Publications and Customer Handbook</a><br> </li>
<li><a href="/Working-With-DLA/Events">DLA Events</a><br> </li>
<li><a href="/Customer-Support/Warfighter-Support" title="Military Services">Warfighter Support</a><br> </li>
<li><a href="/Aviation/Business/Price-Challenge-Request" target="_self" title="Price Challenge">Price Challenge</a><br> </li>
<li><a href="/Aviation/Offers/Engineering/RPPOB">Replenishment Parts Purchase or Borrow - RPPOB</a><br> </li>
<li><a href="/Aviation/Offers/ODS-Reserve" title="Ozone Depleting Substances Reserve">Ozone Depleting Substances Reserve</a></li>
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<h2 id="ml_1_96042_label" style="visibility:visible;">What DLA Offers</h2>
<img alt="A simplified illustration of a hand holding a tray with a delivery truck, fuel drum, construction materials, medical supplies, storage and a forklift" src="https://media.defense.gov/2020/Jun/11/2002314743/740/740/0/200611-D-D0441-5011.PNG" class="img-responsive center-block">
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<img alt="A simplified illustration of two hands shaking with the DLA emblem above them" src="https://media.defense.gov/2020/Jun/11/2002314701/740/740/0/200610-D-D0441-5002.PNG" class="img-responsive center-block">
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<img alt="A simplified illustration of a pair of glasses over an open book" src="https://media.defense.gov/2020/Jun/11/2002314706/740/740/0/200611-D-D0441-5005.PNG" class="img-responsive center-block">
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<img alt="A simplified illustration of a computer monitor with a wrench and hammer crossed on the screen" src="https://media.defense.gov/2020/Jun/11/2002314710/740/740/0/200611-D-D0441-5009.PNG" class="img-responsive center-block">
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<img alt="A simplified illustration of a clipboard with a checklist labeled "order" accompanied by a pencil" src="https://media.defense.gov/2020/Jun/11/2002314708/740/740/0/200611-D-D0441-5007.PNG" class="img-responsive center-block">
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<img alt="A simplified illustration of clipboard with a checklist labeled with the word "order" accompanied by a magnifying glass" src="https://media.defense.gov/2020/Jun/11/2002314704/740/740/0/200611-D-D0441-5000.PNG" class="img-responsive center-block">
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<h2 id="ml_1_96044_label" style="visibility:visible;">Excess Property Disposal</h2>
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<div class="flex-row flex-row-fw">
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<div class="flex-row flex-row-fw">
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<div class="containers-v2 labeled has-margin">
<div class="spacecom-label">
<h2 id="dnn_ctr93484_titleControl" class="title"><span id="dnn_ctr93484_dnnTitle_titleLabel" class="container-title-use-heading">Videos</span>
</h2>
<i class="fa fa-caret-right" aria-hidden="true"></i>
</div>
<div id="dnn_ctr93484_ContentPane" class="container-content"><!-- Start_Module_93484 -->
<p id="faq" <="" p=""></p>
<div id="dnn_ctr93484_ModuleContent" class="DNNModuleContent ModDNNHTMLC">
<div id="dnn_ctr93484_HtmlModule_lblContent" class="Normal">
<p style="text-align: center;"><strong>DLA Fast FAQ Customer Interaction Center</strong></p>
<style type="text/css">
.embed-container {
position: relative;
padding-bottom: 56.25%;
height: 0;
overflow: hidden;
max-width: 100%;
}
.embed-container iframe,
.embed-container object,
.embed-container embed {
position: absolute;
top: 0;
left: 0;
width: 100%;
height: 100%;
}
</style>
<div class="embed-container" style="text-align: center;"><iframe frameborder="0" height="150" scrolling="no" src="https://www.dvidshub.net/video/embed/600267"></iframe></div>
<p style="text-align: center;">Click the image above to play, or view on
<a href="https://www.dvidshub.net/video/600267/dla-fast-faqs" target="_blank">dvidshub.net</a> <i class="fa fa-external-link" aria-hidden="true"></i><br>
<a href="https://www.dvidshub.net/video/600267/dla-fast-faqs" target="_blank" title="open caption">This video is available in open caption</a> <i class="fa fa-external-link" aria-hidden="true"></i>
</p>
</div>
</div><!-- End_Module_93484 -->
</div>
<div class="clearfix"></div>
</div>
</div>
</div>
<div id="dnn_CenterPane_FixedFourth3" class="flex-row-col-md backend-cp-collapsible">
<div class="DnnModule DnnModule-DNN_HTML DnnModule-96046"><a name="96046"></a>
<div class="containers-v2 labeled has-margin">
<div class="spacecom-label">
<h2 id="dnn_ctr96046_titleControl" class="title"><span id="dnn_ctr96046_dnnTitle_titleLabel" class="container-title-use-heading">Military Service Support</span>
</h2>
<i class="fa fa-caret-right" aria-hidden="true"></i>
</div>
<div id="dnn_ctr96046_ContentPane" class="container-content"><!-- Start_Module_96046 -->
<p id="military" <="" p=""></p>
<div id="dnn_ctr96046_ModuleContent" class="DNNModuleContent ModDNNHTMLC">
<div id="dnn_ctr96046_HtmlModule_lblContent" class="Normal">
<p style="text-align: center;">
<a href="/Customer-Support/Warfighter-Support/Army"><img alt="Army seal for the DLA Army Service Team" src="/portals/104/Images/Info images/ServiceSeals/sealArmy.png" style="width: 20%;" title="Army seal for the DLA Army Service Team"></a><a href="/Customer-Support/Warfighter-Support/Navy"><img alt="Navy seal for the DLA Navy Service Team" src="/portals/104/Images/Info images/ServiceSeals/sealNavy.png" style="width: 20%;" title="Navy seal for the DLA Navy Service Team"></a><a href="/Customer-Support/Warfighter-Support/Air-Force"><img alt="Air Force seal for the DLA Air Force Service Team" src="/portals/104/Images/Info images/ServiceSeals/sealAirForce.png" style="width: 20%;" title="Air Force seal for the DLA Air Force Service Team"></a><a href="/Customer-Support/Warfighter-Support/Marine-Corps"><img alt="Marine Corps seal for the DLA Marine Corps Service Team" src="/portals/104/Images/Info images/ServiceSeals/sealMarineCorps.png" style="width: 20%;" title="Marine Corps seal for the DLA Marine Corps Service Team"></a> <a href="/Customer-Support/Warfighter-Support/Space-Force" target="_self"><img alt="Space Force seal for the DLA Space Force Service Team" src="/portals/104/Images/Info images/ServiceSeals/sealSpaceForce.png" style="width: 17%;" title="Space Force seal for the DLA Space Force Service Team"></a>
</p>
<p style="text-align: center;"><a href="/Customer-Support/Warfighter-Support/Army">Army Service Team</a></p>
<p style="text-align: center;"><a href="/Customer-Support/Warfighter-Support/Navy">Navy Service Team</a></p>
<p style="text-align: center;"><a href="/Customer-Support/Warfighter-Support/Air-Force">Air Force Service Team</a></p>
<p style="text-align: center;"><a href="/Customer-Support/Warfighter-Support/Marine-Corps">Marine Corps Service Team</a></p>
<p style="text-align: center;"><a href="/Customer-Support/Warfighter-Support/Space-Force" target="_self">Space Force Service Team</a></p>
<p style="text-align: center;"> </p>
</div>
</div><!-- End_Module_96046 -->
</div>
<div class="clearfix"></div>
</div>
</div>
</div>
</div>
<div class="flex-row flex-row-fw">
<div id="dnn_CenterPane_Bottom" class="flex-row-col-md backend-cp-collapsible">
<div class="DnnModule DnnModule-ICGModulesExpandableTextHtml DnnModule-105016"><a name="105016"></a>
<div class="base-container">
<h2 id="dnn_ctr105016_titleWrapper" class="title">
<span id="dnn_ctr105016_dnnTitle_titleLabel" class="Head">Frequently Asked Questions</span>
</h2>
<div id="dnn_ctr105016_ContentPane"><!-- Start_Module_105016 -->
<div id="dnn_ctr105016_ModuleContent" class="DNNModuleContent ModICGModulesExpandableTextHtmlC">
<div><a href="javascript:ICG_ETH_HideAll_105016();" class="normal CollapseLink">Collapse All</a> <a href="javascript:ICG_ETH_ShowAll_105016();" class="normal ExpandLink">Expand All</a>
<div class="ICG_ETH_Expanders">
<div class="ICG_ETH_Title" onclick="javascript:ShowOrHideContentJquery('ICG_ETH_5485','5485');"><span aria-expanded="False" aria-controls="ICG_ETH_5485" tabindex="-1" class="SubHead"><img style="border-style: none;"
src="/images/max.gif" id="ICG_ETH_EXPAND_5485" width="12" height="15"><img style="border-style: none;" src="/images/min.gif" id="ICG_ETH_COLLAPSE_5485" width="12" height="15" class="hideContent"></span> <span
aria-expanded="False" aria-controls="ICG_ETH_5485_Title" tabindex="0" class="SubHead">
<h3>Can you assist me with my System for Award Management (SAM) registration?</h3>
</span><a name="ICG_ETH_5485_Title"></a></div>
</div>
<div class="Normal">
<div id="ICG_ETH_5485" class="hideContent">
<p style="text-align: left;">Please contact the <a href="https://www.fsd.gov/gsafsd_sp" target="_blank">Federal Service Desk (FSD)</a> <i class="fa fa-external-link" aria-hidden="true"></i> for assistance.
Additional information is available in the Help section of the
<a href="https://sam.gov/content/help" target="_blank">System for Award Management (SAM)</a> <i class="fa fa-external-link" aria-hidden="true"></i> web site.</p>
</div>
</div>
<div class="ICG_ETH_Expanders">
<div class="ICG_ETH_Title" onclick="javascript:ShowOrHideContentJquery('ICG_ETH_5488','5488');"><span aria-expanded="False" aria-controls="ICG_ETH_5488" tabindex="-1" class="SubHead"><img style="border-style: none;"
src="/images/max.gif" id="ICG_ETH_EXPAND_5488" width="12" height="15"><img style="border-style: none;" src="/images/min.gif" id="ICG_ETH_COLLAPSE_5488" width="12" height="15" class="hideContent"></span> <span
aria-expanded="False" aria-controls="ICG_ETH_5488_Title" tabindex="0" class="SubHead"><span style="font-family:arial;">Can you provide me the status of my order (status/follow-up)?</span>
</span><a name="ICG_ETH_5488_Title"></a></div>
</div>
<div class="Normal">
<div id="ICG_ETH_5488" class="hideContent">
<p>Many <a href="/Customer-Support/Self-Help/#tracking" target="_self" title="self-help tools for tracking and status">self-help tools for tracking and status </a>are available to assist you in identifying the status of
your order. If you find that you need further assistance, please contact the
<a href="https://www.dla.mil/Customer-Support/" target="_self" title="Defense Logistics Agency Customer Interaction Center (DLA CIC)">Defense Logistics Agency Customer Interaction Center (DLA CIC)</a> and an agent will
be happy to assist you.</p>
</div>
</div>
<div class="ICG_ETH_Expanders">
<div class="ICG_ETH_Title" onclick="javascript:ShowOrHideContentJquery('ICG_ETH_5491','5491');"><span aria-expanded="False" aria-controls="ICG_ETH_5491" tabindex="-1" class="SubHead"><img style="border-style: none;"
src="/images/max.gif" id="ICG_ETH_EXPAND_5491" width="12" height="15"><img style="border-style: none;" src="/images/min.gif" id="ICG_ETH_COLLAPSE_5491" width="12" height="15" class="hideContent"></span> <span
aria-expanded="False" aria-controls="ICG_ETH_5491_Title" tabindex="0" class="SubHead">Can you process my emergency order (AOE: Exception Requisition via DSS ENTRY)? </span><a name="ICG_ETH_5491_Title"></a></div>
</div>
<div class="Normal">
<div id="ICG_ETH_5491" class="hideContent">
<p style="text-align: left;">Yes, we can process your emergency order. Please contact the
<a href="https://www.dla.mil/Customer-Support/" target="_self" title="Defense Logistics Agency Customer Interaction Center (DLA CIC)">Defense Logistics Agency Customer Interaction Center (DLA CIC)</a> and an agent will
be happy to assist you.</p>
</div>
</div>
<div class="ICG_ETH_Expanders">
<div class="ICG_ETH_Title" onclick="javascript:ShowOrHideContentJquery('ICG_ETH_5490','5490');"><span aria-expanded="False" aria-controls="ICG_ETH_5490" tabindex="-1" class="SubHead"><img style="border-style: none;"
src="/images/max.gif" id="ICG_ETH_EXPAND_5490" width="12" height="15"><img style="border-style: none;" src="/images/min.gif" id="ICG_ETH_COLLAPSE_5490" width="12" height="15" class="hideContent"></span> <span
aria-expanded="False" aria-controls="ICG_ETH_5490_Title" tabindex="0" class="SubHead">Can you assist me with tracking my document (tracking)? </span><a name="ICG_ETH_5490_Title"></a></div>
</div>
<div class="Normal">
<div id="ICG_ETH_5490" class="hideContent">
<p>Many <a href="/Customer-Support/Self-Help/#tracking" target="_self" title="self-help tools for tracking and status">self-help tools for tracking and status </a>are available to assist you in identifying the status of
your order. If you find that you need further assistance, please contact the
<a href="https://www.dla.mil/Customer-Support/" target="_self" title="Defense Logistics Agency Customer Interaction Center (DLA CIC)">Defense Logistics Agency Customer Interaction Center (DLA CIC)</a> and an agent will
be happy to assist you.</p>
</div>
</div>
<div class="ICG_ETH_Expanders">
<div class="ICG_ETH_Title" onclick="javascript:ShowOrHideContentJquery('ICG_ETH_5486','5486');"><span aria-expanded="False" aria-controls="ICG_ETH_5486" tabindex="-1" class="SubHead"><img style="border-style: none;"
src="/images/max.gif" id="ICG_ETH_EXPAND_5486" width="12" height="15"><img style="border-style: none;" src="/images/min.gif" id="ICG_ETH_COLLAPSE_5486" width="12" height="15" class="hideContent"></span> <span
aria-expanded="False" aria-controls="ICG_ETH_5486_Title" tabindex="0" class="SubHead">Can you assist me with DLA Energy's Electronic Point of Sale fixed, mobile or Enterprise applications?
</span><a name="ICG_ETH_5486_Title"></a></div>
</div>
<div class="Normal">
<div id="ICG_ETH_5486" class="hideContent">
<p style="text-align: left;">Yes, we can assist you with DLA Energy's Electronic Point of Sale fixed, mobile or Enterprise applications. Please contact the
<a href="https://www.dla.mil/Customer-Support/" target="_self" title="Defense Logistics Agency Customer Interaction Center (DLA CIC)">Defense Logistics Agency Customer Interaction Center (DLA CIC)</a> and an agent will
be happy to assist you.</p>
</div>
</div>
<div class="ICG_ETH_Expanders">
<div class="ICG_ETH_Title" onclick="javascript:ShowOrHideContentJquery('ICG_ETH_5487','5487');"><span aria-expanded="False" aria-controls="ICG_ETH_5487" tabindex="-1" class="SubHead"><img style="border-style: none;"
src="/images/max.gif" id="ICG_ETH_EXPAND_5487" width="12" height="15"><img style="border-style: none;" src="/images/min.gif" id="ICG_ETH_COLLAPSE_5487" width="12" height="15" class="hideContent"></span> <span
aria-expanded="False" aria-controls="ICG_ETH_5487_Title" tabindex="0" class="SubHead">Can you provide status of my Supply Discrepancy Report (SDR)? </span><a name="ICG_ETH_5487_Title"></a></div>
</div>
<div class="Normal">
<div id="ICG_ETH_5487" class="hideContent">
<p><a href="/CustomerSupport/Resources/Self-Help/#discrepancy" target="_self" title="Supply Discrepancy Report guidance">Supply Discrepancy Report guidance</a> is available to assist you in identifying the status of your
SDR. If you find that you need further assistance, please contact
the<a href="/CustomerSupport.aspx" target="_self" title="Defense Logistics Agency Customer Interaction Center (DLA CIC)"> Defense Logistics Agency Customer Interaction Center (DLA CIC) </a>and an agent will be happy to
assist you.</p>
</div>
</div>
<div class="ICG_ETH_Expanders">
<div class="ICG_ETH_Title" onclick="javascript:ShowOrHideContentJquery('ICG_ETH_5494','5494');"><span aria-expanded="False" aria-controls="ICG_ETH_5494" tabindex="-1" class="SubHead"><img style="border-style: none;"
src="/images/max.gif" id="ICG_ETH_EXPAND_5494" width="12" height="15"><img style="border-style: none;" src="/images/min.gif" id="ICG_ETH_COLLAPSE_5494" width="12" height="15" class="hideContent"></span> <span
aria-expanded="False" aria-controls="ICG_ETH_5494_Title" tabindex="0" class="SubHead">Can you provide me the status of my order (MRO status/follow-up)?<br> </span><a name="ICG_ETH_5494_Title"></a></div>
</div>
<div class="Normal">
<div id="ICG_ETH_5494" class="hideContent">
<p>Many <a href="/CustomerSupport/Resources/SelfHelp/#tracking" target="_self" title="self-help tools for tracking and status">self-help tools for tracking and status </a>are available to assist you in identifying the
status of your order. If you find that you need further assistance, please contact the
<a href="https://www.dla.mil/Customer-Support/" target="_self" title="Defense Logistics Agency Customer Interaction Center (DLA CIC)">Defense Logistics Agency Customer Interaction Center (DLA CIC)</a> and an agent will
be happy to assist you.</p>
<p> </p>
</div>
</div>
<div class="ICG_ETH_Expanders">
<div class="ICG_ETH_Title" onclick="javascript:ShowOrHideContentJquery('ICG_ETH_5489','5489');"><span aria-expanded="False" aria-controls="ICG_ETH_5489" tabindex="-1" class="SubHead"><img style="border-style: none;"
src="/images/max.gif" id="ICG_ETH_EXPAND_5489" width="12" height="15"><img style="border-style: none;" src="/images/min.gif" id="ICG_ETH_COLLAPSE_5489" width="12" height="15" class="hideContent"></span> <span
aria-expanded="False" aria-controls="ICG_ETH_5489_Title" tabindex="0" class="SubHead">Can you assist me with my Supply Assistance Request (SAR)? </span><a name="ICG_ETH_5489_Title"></a></div>
</div>
<div class="Normal">
<div id="ICG_ETH_5489" class="hideContent">
<p style="text-align: left;">Yes, we can assist you with your Supply Assistance Request (SAR). Please contact the
<a href="https://www.dla.mil/Customer-Support/" target="_self" title="Defense Logistics Agency Customer Interaction Center (DLA CIC)">Defense Logistics Agency Customer Interaction Center (DLA CIC)</a> and an agent will
be happy to assist you.</p>
</div>
</div>
<div class="ICG_ETH_Expanders">
<div class="ICG_ETH_Title" onclick="javascript:ShowOrHideContentJquery('ICG_ETH_5493','5493');"><span aria-expanded="False" aria-controls="ICG_ETH_5493" tabindex="-1" class="SubHead"><img style="border-style: none;"
src="/images/max.gif" id="ICG_ETH_EXPAND_5493" width="12" height="15"><img style="border-style: none;" src="/images/min.gif" id="ICG_ETH_COLLAPSE_5493" width="12" height="15" class="hideContent"></span> <span
aria-expanded="False" aria-controls="ICG_ETH_5493_Title" tabindex="0" class="SubHead">Can you process my order? </span><a name="ICG_ETH_5493_Title"></a></div>
</div>
<div class="Normal">
<div id="ICG_ETH_5493" class="hideContent">
<p>Yes, we can process your order. Please contact the
<a href="/CustomerSupport.aspx" target="_self" title="Defense Logistics Agency Customer Interaction Center (DLA CIC)">Defense Logistics Agency Customer Interaction Center (DLA CIC) </a>and an agent will be happy to
assist you.</p>
</div>
</div>
<div class="ICG_ETH_Expanders">
<div class="ICG_ETH_Title" onclick="javascript:ShowOrHideContentJquery('ICG_ETH_5495','5495');"><span aria-expanded="False" aria-controls="ICG_ETH_5495" tabindex="-1" class="SubHead"><img style="border-style: none;"
src="/images/max.gif" id="ICG_ETH_EXPAND_5495" width="12" height="15"><img style="border-style: none;" src="/images/min.gif" id="ICG_ETH_COLLAPSE_5495" width="12" height="15" class="hideContent"></span> <span
aria-expanded="False" aria-controls="ICG_ETH_5495_Title" tabindex="0" class="SubHead"><span style="font-family:arial;">Can you assist me with my Federal Mall (FedMall) checkout?</span>
</span><a name="ICG_ETH_5495_Title"></a></div>
</div>
<div class="Normal">
<div id="ICG_ETH_5495" class="hideContent">
<p>Yes, we can assist you with your FedMall checkout. Please contact the
<a href="https://www.dla.mil/Customer-Support/" target="_self" title="Defense Logistics Agency Customer Interaction Center (DLA CIC)">Defense Logistics Agency Customer Interaction Center (DLA CIC)</a> and an agent will
be happy to assist you.</p>
</div>
</div>
<div class="ICG_ETH_Expanders">
<div class="ICG_ETH_Title" onclick="javascript:ShowOrHideContentJquery('ICG_ETH_5492','5492');"><span aria-expanded="False" aria-controls="ICG_ETH_5492" tabindex="-1" class="SubHead"><img style="border-style: none;"
src="/images/max.gif" id="ICG_ETH_EXPAND_5492" width="12" height="15"><img style="border-style: none;" src="/images/min.gif" id="ICG_ETH_COLLAPSE_5492" width="12" height="15" class="hideContent"></span> <span
aria-expanded="False" aria-controls="ICG_ETH_5492_Title" tabindex="0" class="SubHead">How can I look up a National Stock Number (NSN)? </span><a name="ICG_ETH_5492_Title"></a></div>
</div>
<div class="Normal">
<div id="ICG_ETH_5492" class="hideContent">
<p>Information on researching NSNs is available through
<a href="https://www.dla.mil/Working-With-DLA/Applications/Details/Article/2876998/webflis-web-federal-logistics-information-system/" target="_self">Web Federal Logistics System (WebFLIS)</a>,
<a href="https://www.dla.mil/Working-With-DLA/Applications/Details/Article/2897067/fed-log-federal-logistics-data/" target="_self">Federal Logistics Data on Mobile Media (FED LOG)</a> and
<a href="https://www.dla.mil/Working-With-DLA/Applications/Details/Article/2897071/pub-log-public-logistics-data/" target="_self">Public Logistics Data on Mobile Media (PUB LOG)</a>. If you find that you need
further assistance, please contact the <a href="https://www.dla.mil/Customer-Support/" target="_self">Defense Logistics Agency Customer Interaction Center (DLA CIC)</a> and an agent will be happy to assist you.</p>
</div>
</div>
</div>
</div><!-- End_Module_105016 -->
</div>
</div>
</div>
</div>
</div>
</div>
</div>
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</div>
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<div class="container-fluid nopad">
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</div>
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<div class="skin-footer-background">
<div class="container">
<div class="flex-row flex-row-fw">
<div class="flex-row-col-md-6 col-footerlinks" "="">
<div class=" padded">
<div id="dnn_FooterLinks">
<div id="dnn_SDFooterLinks_footerlinks" class="skin-footerlinks footlinks">
<ul class="fleft box">
<li class=""><a href="/About-DLA/Contact-Us"><span class="text text-link-25">Contact Us</span></a></li>
<li class=""><a href="/Site-Index/"><span class="text text-link-26">Site Index</span></a></li>
<li class=""><a href="/Info/Strategic-Plan"><span class="text text-link-41">Strategic Plan</span></a></li>
<li class=""><a href="/Inspector-General/Hotline-Form"><span class="text text-link-27">DLA IG Hotline</span></a></li>
<li class=""><a href="/FOIA"><span class="text text-link-28">FOIA</span></a></li>
<li class=""><a href="/EEO/Offers/NoFEAR"><span class="text text-link-30">No FEAR Act</span></a></li>
<li class=""><a href="/EEO/Offers/NoFEAR/#Whistleblower"><span class="text text-link-31">Whistleblower Protection</span></a></li>
</ul>
<ul class="fleft box">
<li class=""><a href="/Careers"><span class="text text-link-48">DLA Careers</span></a></li>
<li class=""><a href="/About-DLA/Images"><span class="text text-link-35">Images</span></a></li>
<li class=""><a href="/About-DLA/webmaster"><span class="text text-link-29">Webmaster</span></a></li>
<li class=""><a href="/EEO"><span class="text text-link-32">EEO</span></a></li>
<li class=""><a href="/508"><span class="text text-link-36">Section 508</span></a></li>
<li class=""><a href="/Public-Affairs"><span class="text text-link-34">Public Affairs</span></a></li>
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</ul>
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<li class=""><a href="https://www.defense.gov/Resources/DOD-Information-Quality-Guidelines" target="_blank" rel="noopener noreferrer"><span class="text text-link-37">DOD Information Quality Guidelines</span></a></li>
<li class=""><a href="https://www.defense.gov/Legal-Administrative/Privacy-Security" target="_blank" rel="noopener noreferrer"><span class="text text-link-40">Privacy/Security</span></a></li>
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<a title="Follow Us on X (Formerly Twitter)" rel="noopener" aria-label="Follow Us on X (Formerly Twitter)" target="_blank" href="https://twitter.com/DLAMIL"><span class="fa-brands fa-x-twitter fa-inverse"></span></a></div>
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An official website of the United States government Here's how you know Official websites use .mil A .mil website belongs to an official U.S. Department of Defense organization in the United States. Secure .mil websites use HTTPS A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites. Skip to main content (Press Enter). Toggle navigation Defense Logistics Agency The Nation's Combat Logistics Support Agency DLA Search Search Defense Logistics Agency: Search Search Defense Logistics Agency: Search * Home * What DLA Offers * Excess Property Disposal * Document Services * Products * Services * Programs * Working With DLA * Applications * Small Business * Federal and International Cataloging * Defense Data Standards * Events * Procurement Policies * Government Programs * Forms * Organizations * DLA Headquarters * DLA Aviation * DLA Disposition Services * DLA Distribution * DLA Energy * DLA Land and Maritime * DLA Troop Support * DLA CENTCOM & SOCOM * DLA Europe & Africa * DLA Indo-Pacific * Customer Support * Self Help Tools * How to Order * Find Your Order * Customer Facing Offices * Training * Brochures * Warfighter Support * Customer Service Management * Careers * About DLA * Contact Us * Locations * Leaders * News * History * Media Gallery * DLA Campaigns HomeCustomer Support DLA CUSTOMER INTERACTION CENTER The DLA Customer Interaction Center (CIC) is your “One Call Resolution” point of contact for all logistics issues related to DLA. We’re here for you 24 hours a day, 7 days a week, including government holidays. CALL US Toll Free: 1-877-DLA-CALL (1-877-352-2255) Commercial: 269-704-7921 Lines are open 24 hours a day, 7 days a week, including government holidays. WORLD-WIDE DSN CONUS/OCONUS: 877-352-2255 For dialing questions, contact your local switch operator or email our Support Office at dlacicsupport@dla.mil with your full DSN number and prefix. EMAIL US dlacontactcenter@dla.mil FIND MORE CONTACTS ACROSS DLA FOR DLA SYSTEM ACCESS OR TECHNICAL ISSUES For system access, password resets, AMPS assistance or other technical issues, please contact the DISA Global Service Desk at: Toll Free: 844-DISA-HLP ( 844-347-2457) DSN: 850-0032 - Press 5, then speak or enter D-L-A DLA Service Portal (CAC or User ID/Password required) Email: disa.global.servicedesk.mbx.dla-ticket-request@mail.mil (Non-urgent general IT issues) FOR DLA ENERGY PRODUCTS AND SERVICES The DLA Enterprise Service Desk provides an enterprise-wide level of support that includes 24 x 7 x 365 operations and monitoring support for the DLA Energy Products and Services. Toll Free: 1-800-446-4950 Online: Customer and Vendor Assistance (dla.mil) WORKING WITH DLA Find more Customer Support resources using the links and tiles below. You will find self-help tools, frequently used resources, ways to learn about DLA and how to do business with us, and more information that can help you navigate the complex world of Defense Logistics. About DLA: Learn more about the Defense Logistics Agency, find quick facts and an overview of the agency, discover our history, find our leaders, and read our latest news offerings. Find a DLA Customer Facing Office: As the nation's combat logistics support agency, DLA has personnel worldwide to support the warfighter. Customer Support Management: CSM enables Customer Facing Community to provide service and support for customers through communication channels such as web, email, and telephone. RESOURCES -------------------------------------------------------------------------------- * DLA Applications * Publications and Customer Handbook * DLA Events * Warfighter Support * Price Challenge * Replenishment Parts Purchase or Borrow - RPPOB * Ozone Depleting Substances Reserve WHAT DLA OFFERS INTRO FOR SMALL BUSINESSES FREQUENTLY USED RESOURCES SELF HELP TOOLS HOW TO ORDER FIND YOUR ORDER EXCESS PROPERTY DISPOSAL TRAINING BROCHURES VIDEOS DLA Fast FAQ Customer Interaction Center Click the image above to play, or view on dvidshub.net This video is available in open caption MILITARY SERVICE SUPPORT Army Service Team Navy Service Team Air Force Service Team Marine Corps Service Team Space Force Service Team FREQUENTLY ASKED QUESTIONS Collapse All Expand All CAN YOU ASSIST ME WITH MY SYSTEM FOR AWARD MANAGEMENT (SAM) REGISTRATION? Please contact the Federal Service Desk (FSD) for assistance. Additional information is available in the Help section of the System for Award Management (SAM) web site. Can you provide me the status of my order (status/follow-up)? Many self-help tools for tracking and status are available to assist you in identifying the status of your order. If you find that you need further assistance, please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you. Can you process my emergency order (AOE: Exception Requisition via DSS ENTRY)? Yes, we can process your emergency order. Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you. Can you assist me with tracking my document (tracking)? Many self-help tools for tracking and status are available to assist you in identifying the status of your order. If you find that you need further assistance, please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you. Can you assist me with DLA Energy's Electronic Point of Sale fixed, mobile or Enterprise applications? Yes, we can assist you with DLA Energy's Electronic Point of Sale fixed, mobile or Enterprise applications. Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you. Can you provide status of my Supply Discrepancy Report (SDR)? Supply Discrepancy Report guidance is available to assist you in identifying the status of your SDR. If you find that you need further assistance, please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you. Can you provide me the status of my order (MRO status/follow-up)? Many self-help tools for tracking and status are available to assist you in identifying the status of your order. If you find that you need further assistance, please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you. Can you assist me with my Supply Assistance Request (SAR)? Yes, we can assist you with your Supply Assistance Request (SAR). Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you. Can you process my order? Yes, we can process your order. Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you. Can you assist me with my Federal Mall (FedMall) checkout? Yes, we can assist you with your FedMall checkout. Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you. How can I look up a National Stock Number (NSN)? Information on researching NSNs is available through Web Federal Logistics System (WebFLIS), Federal Logistics Data on Mobile Media (FED LOG) and Public Logistics Data on Mobile Media (PUB LOG). If you find that you need further assistance, please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you. * Contact Us * Site Index * Strategic Plan * DLA IG Hotline * FOIA * No FEAR Act * Whistleblower Protection * DLA Careers * Images * Webmaster * EEO * Section 508 * Public Affairs * SAPR * External Links Disclaimer * DOD Information Quality Guidelines * Privacy/Security * USA.gov * DOD Web Policy * DOD Open Government * Plain Language STAY CONNECTED Hosted by Defense Media Activity - WEB.mil THE DEFENSE LOGISTICS AGENCY WELCOMES YOUR FEEDBACK! Would you like to take a brief survey so we can improve your experience on the website? If you would like to participate in this voluntary survey, we'll ask you some questions after you finish your visit. All responses are confidential. OMB Control Number 0704-0670 Yes, I'll give feedback No thanks Powered by Verint Experience Cloud