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CONTACT US
The Global Leader in Technical Education for the Digital Infrastructure Industry
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CERTIFIED DATA CENTER TECHNICIAN PROFESSIONAL (CDCTP®)

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PROGRAM OVERVIEW


Excel in a highly skilled and efficient technical team charged with optimizing
the operational capability and productivity of the data center to meet the
evolving demands of the business.

Ensuring zero downtime within the mission critical data center environment
involves employing highly competent and confident technicians who consistently
demonstrate unrivaled technical knowledge and skills. High quality technicians
are increasingly seen as a vital component to the smooth running of any data
center operation.

The five-day Certified Data Center Technician Professional (CDCTP®) program is
for individuals working within mission critical data center facilities. It
explores the wide range of subjects relevant to the data center technician
including a detailed breakdown of the data center operating environments and the
four key constraints to its operational effectiveness (power, cooling, IT and
space), the necessary operational policies, procedures and compliance based on
legislation, standards (national & international) and codes of conduct. During
the program, learners will be provided a valuable opportunity to access the
latest industry standards.

Certified technicians can foresee potential causes of failure honing an in-depth
understanding of facility components and their operating parameters. In
addition, technicians can identify, analyze, and remedy problems as they occur,
quickly, decisively and accurately, avoiding potential high cost repairs and the
risks associated with loss of service.

Following this program, you are encouraged to continue your professional
development by advancing your knowledge and skills to gain further official
certifications and qualifications by progressing through The Global Digital
Infrastructure Education Framework which maps education programs to career
advancement throughout the network infrastructure and data center sectors.  



Program Content

Data Center Fundamentals

 * What is a data center?
 * Understanding the basic design requirements
 * Availability and resilience measures and practices

Compliance

 * Codes and regulations
 * National and international standards
 * Industry guidelines and best practices
 * Certification and accreditation

The Physical Infrastructure

 * The Four Key Environments (Power, Cooling, IT Connectivity & Space)
 * Power
 * Power infrastructure (data center electrical distribution)
 * Cooling
 * Cooling infrastructure and Airflow Management
 * Overview of different cooling system technologies
 * IT Connectivity
 * Active Network
 * Equipment configuration
 * Servers, software & services
 * Storage infrastructure
 * Data center networks
 * Distribution options
 * Physical Network
 * IT Cabinets and frames
 * Cable containment
 * Data center topologies
 * Structured wiring
 * Fiber optical cabling
 * Space
 * Relationship between white and grey space environments
 * Physical security and access control

Working in the Data Center

 * Safety considerations
   * Risk Assessment and Method Statements
   * Environmental health and safety
   * Personal Protective Equipment
   * Life safety systems (Fire detection and suppression)
 * Task Preparation
   * Understanding the operation structure
   * Operational processes and procedures
   * Move, Adds & Changes (MACs)
   * Decommissioning
   * Operational Measuring & Monitoring
   * Asset management
   * Management tools, administration
   * Change management

Data Center Maintenance

 * The need for maintenance
 * Maintenance strategies
   * Preventative maintenance
   * Predictive maintenance
   * Reliability centered maintenance
   * Condition-based maintenance
 * Power Maintenance
 * Cooling Maintenance
 * IT Connectivity Maintenance

Data Center Power infrastructure’

 * Electrical Safety
 * Power Infrastructure Systems (distribution path and components)
 * Back-up Power Infrastructures
 * Earthing and Bonding
 * Measuring, Monitoring & Routine Checks
 * Benchmarking and Data Center Metrics

Data Center Cooling Infrastructure’

 * Understanding the need for cooling
 * Data Center Cooling architectures and systems
 * Air cooling
 * Economizer modes
 * Liquid cooling
 * Chilled water plant
 * Cooling towers
 * Measuring, Monitoring and Routine checks
 * HVAC efficiency and Power Usage Effectiveness (PUE) relationship

There are a number of group and individual case studies throughout this program.

Program Duration

The Certified Data Center Technician Professional (CDCTP®) program is 5 days in
duration.

Learner Profile

This program has been specifically designed for individuals wishing to acquire
skills of the highest caliber in order to carry out their data center related
activities. CDCTP® certification is beneficial to technical personnel who are
responsible for the day-to-day smooth operation of the mission critical
facility.

Pre-requisites

Experience of working within a data center environment is essential. If you
would like to discuss your experience or suitability for this program please
contact us.

Program Requirements

Learners are required to have a webcam enabled laptop or suitable device with
unrestricted wireless internet connectivity, the latest internet browser and a
suitable application for editing standard office documents such as Microsoft
Word, PowerPoint, and Excel.

Program Objectives

CDCTP® certified individuals possess the knowledge, expertise and skills that
are considered essential in ensuring that a data center facility is operated and
maintained to the highest possible standards.

Qualification
 * Internationally and industry recognized BTEC Level 4 Professional Award
   Certified Data Center Technician Professional

Certification
 * Official Certified Data Center Technician Professional (CDCTP®) certification
 * Use of CDCTP post nominal letters after your name e.g. John Smith CDCTP
 * Use of the official Certified Data Center Technician Professional (CDCTP®)
   Digital Badge
 * Use of the CDCTP® logo

Additional Awards
 * Continual Professional Development (CPDs)

CDCTP® Benefits for Individuals
 * Understands all aspects of data center operations including technical and
   physical constraints. Recognizes the dependencies on other work streams, can
   plan work efficiently and avoid unnecessary delays
 * Understands the benefits of carrying out physical inspections of data center
   components as a matter of routine. Adopts a proactive attitude and can
   identify potential equipment failures before they occur
 * Understands the need to adhere to codes, legislation and standards and is
   focused on first-time compliance, avoiding unnecessary rework
 * Recognizes the roles of others within the facility and can improve business
   processes through effective contribution to the right people and at the right
   level

CDCTP® Benefits for Businesses
 * Have a technical team equipped with a broad knowledge data center functions
   and operational processes enabling the business to function with optimum
   efficiency
 * Significantly reduces the risk of failure by having knowledgeable and
   proactive technical staff capable of identifying signs of potential failure
 * Having a technical team with a broad knowledge of codes, legislation and
   standards instils confidence that the data center can operate effectively
   whilst consistently meeting legal and contractual obligations
 * Develop a technical team that is cognizant of the roles of their peers and
   managers ensuring efficient and timely passage of accurate information and
   thereby increasing productivity

Further Learning
 * Certified Data Center Design Professional (CDCDP®) – ideal for managers who
   are seeking to get a greater understanding of the data center design concepts
   and principles
 * Certified Data Center Management Professional (CDCMP®) – ideal for senior
   engineers/technicians moving into the data center management structure
 * Certified Network Infrastructure Technician (CNIT®) – for individuals within
   the network cabling installation environment wishing to extend their hands on
   practical skills, knowledge, qualifications and certifications in relation to
   cable installation within different environments
 * Certified Network Infrastructure Design Professional (CNIDP®) – designed for
   telecommunications and data communications engineers with at least 5 years’
   experience within the network cabling design and installation environment,
   and those wishing to extend their skills, knowledge, qualifications and
   certifications in relation to the planning and design of cable systems within
   different environments

DATA CENTER TECHNICIAN

> “The CDCTP® program was excellent, I got everything I wanted from it. The
> instructor was very helpful and delivered the program excellently.”

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