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Text Content

Pricing
SaaS (recommended) Self-hosted (for your server)
About
SaaS On-prem


HELP DESK SOFTWARE
BUILT FOR SA| IT PEOPLE SAAS LIVE CHAT EMAIL

Ticketing system for customer support teams

SaaS On-premise

Trusted by thousands of companies across 50+ countries

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JITBIT HELPDESK

Deliver awesome support to your customers. Jitbit Help Desk ticketing system is
dead simple, amazingly powerful and takes seconds to set up. Just forward
support emails to the helpdesk app and start managing tickets. We have both SaaS
and on-premise versions. Both integrate perfectly with your mailboxes, Active
Directory, Google Drive and more besides.


EMAIL FIRST HELPDESK

We have live chat, integrations, knowledge base, even chatbots but our primary
focus is email. We spent years polishing our email ticketing system. We support
IMAP, MS Exchange, POP3, SMTP etc. We have built-in anti spam, deduping, and
email flood protection. We even provide built-in mailboxes for our SaaS
customers, if you don't already have one.


QUICK TO SET UP

Our helpdesk software can be up and running in no time. Sign up for our
cloud-hosted helpdesk and start processing support tickets in less than 30
seconds.


POWERFUL AND AFFORDABLE

All the helpdesk must-haves – email processing, automation, integrations (JIRA,
Slack, Dropbox) – at the lowest possible price.


REPORTING

Analyse the load, detect bottlenecks, export to CSV/Excel




MOBILE HELPDESK

Jitbit Helpdesk comes with free mobile apps for both iOS and Android.

Support customers when you’re on the go. Let customers keep tabs on their
tickets.

Our mobile app allows you to view and reply to tickets, update ticket details,
assign technicians, attach files... All this through your smartphone. And with
the same great user experience you get on desktop. Even on slow connections.


1000'S OF SUPPORT TICKETS FOR OUR CLIENTS EVERY DAY

Tickets today
80
Tickets this month
80
Tickets all time
80


HELP DESK AUTOMATION

Automate the repetitive parts of customer support. And save a heap of time in
the process.

With our powerful automation triggers you can ask Jitbit to send automatic
replies, assign technicians to tickets and set ticket due dates. You can even
get the help desk to send HTTP requests to third-party servers.

A power user feature, Jitbit automation takes care of the routine. So you get to
spend more time helping out your customers.




TEAM MAILBOX

Imagine a shared inbox for your helpdesk team. Then throw in some advanced
reporting.

How about bulk actions and ticket-merging capabilities? And let’s add
transparency for your customers into the mix.

That’s what Jitbit is all about.

The main ticket list lets you and your team see everything that's happening at a
glance. It helps you prioritize your support ticket queue. And recognize which
tickets need your attention right now.

With rich filtering and sorting features too, you’ll never forget to reply to
another ticket again.


CANNED RESPONSES AND KNOWLEDGE BASE

Typing out the same response to the same query day after day? Let Jitbit rescue
you from the boredom of repetitive tasks.

Insert canned responses or links to Knowledge Base articles with a couple of
clicks. Jitbit even suggests relevant Knowledge Base articles to customers while
they’re typing support requests.


"IDEAS" FORUM

Let your customers suggest and vote for new features. And discuss them in a
public forum. This free add-on makes product management both easy and
data-driven.

You can prioritize your roadmap publicly. And discover which features and
improvements your users really want to see.


IT SERVICE MANAGEMENT

Not just a helpdesk, Jitbit IT ticketing system helps manage IT service
requests, track your organization's assets (servers, computers and other
hardware), organize users into departments, assign different IT specialists to
different parts of your IT infrastructure.


INTEGRATION WITH 500+ APPLICATIONS

Jitbit Helpdesk offers built-in integration with Slack, Jira, Github, Dropbox,
Google Drive, Asana, Harvest, Visual Studio Online and many more. It’s also
connected to Zapier, which facilitates integration with 500+ different apps.

Built-in API and webhooks mean you can connect to your in-house apps in seconds.

We also have several built-in single sign-on options. So you can authenticate
users via SAML, Active Directory (including Azure), Google Account or your own
custom app or website.



Just some of the testimonials. find more testimonials here

 * * > Within just a 1 day, I was able to demo your product online, install it
     > locally, buy it, fully import our clients and technicians, build our
     > basic categories, and go live. What a fabulous product! I wish I had
     > found you years ago.
     
     Eric Seelye
     President/CEO at Empiric Solutions
     
   
   * > I have to say our company was using a higher priced helpdesk and was
     > limited on what we could actually do with the software. Then we found
     > JitBit Helpdesk and the rest is history.
     
     Matthew Moore
     Jones Plastics
     

 * * > I would like to thank the great development team you have. I've raised
     > perhaps 30 tickets with feature requests and many of them have already
     > been implemented! You really know customer support and do it very well,
     > keep it up!
     
     Jason Moody
     Head of Engineering at Snorkel Europe
     
   
   * > I've been using Jitbit HelpDesk for about 9 months now. The Jitbit group
     > is flexible at implementing requested features and release request
     > updates. It's the best tracker out on the market and I HIGHLY recommend
     > it.
     
     Kian Torab
     IT Engineer
     

 * * > Not only has it been a great software solution for our needs, but the
     > team has been very responsive and helpful whenever we needed assistance.
     > I feel like a partner with JitBit, not just another customers.
     
     Jared Call
     Support Manager
     


OUR SOFTWARE IS BEING USED AT




LATEST FROM OUR BLOG

Streamlining HR Operations: Exploring Helpdesk Software Solutions



Human Resources (HR) departments play a pivotal role in managing an
organization's workforce and maintaining employee satisfaction. With numerous
tasks ranging from onboarding and payroll to performance management and employee
relations, HR professionals often find themselves overwhelmed with
administrative responsibilities.



6 Lesser Known Helpdesk Ticketing Features Everyone Loves



We track feature usage. And as it turns out, along with the "core" helpdesk
functions, like tight email integration (creates tickets from incoming emails),
or "single sign-on" (authenticates users against the company's existing
accounts), here's some lesser known but VERY productive help desk features our
customers love:



How we migrated a 1TB database from Win to Linux with no downtime



Our helpdesk app, both the SaaS and the self-hosted version - is powered by SQL
Server. The SaaS version additionally uses S3 (to store file-attachments), Redis
(to persist in-memory cache between deploys and restarts) and other fancy cloud
stuff, but there's still one big ass SQL Server database at the heart of it.

And this Christmas we've migrated it to Linux.



Small enough to be personal, big enough to be stable.





JITBIT SOFTWARE

 * Blog
 * About
 * Contact us
 * Support
 * Privacy policy
 * Terms


HELPDESK

 * Helpdesk ticketing system
 * Pricing - self-hosted
 * Pricing - SaaS
 * SaaS helpdesk


FEATURES

 * Helpdesk features list
 * Single sign on
 * API
 * Zendesk vs Jitbit vs Spiceworks

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