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 1. Home/
 2. Delivery & Returns




DELIVERY & RETURNS

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Need to contact us? Click Here to see support information.

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Fast, Free Delivery (Over £30) 7 days a week.*

We know life is busy, so our delivery service is designed to fit around you. Get
Fast, Free Delivery  (Over £30) every day, including weekends – plus, flexible
options to make receiving your order easy and convenient.

 * You’ll get a 1-hour delivery time slot, so you won’t have to wait around
 * We’ll keep you updated – just enter a phone number or email address at
   checkout to receive order updates and tracking.

* on Main Units. Parts & Accessories are delivered by Royal Mail 2nd Class.
Excludes Bank Holidays.



Main unit orders are delivered by DPD or Yodel and the carrier will be confirmed
once your order is dispatched.

To assist with tracking your order, we recommend downloading the relevant
courier app. This service is available once your order has been dispatched and
courier confirmed.

To download the DPD App - click HERE to find out more.

To download the Yodel App - click HERE to find out more.


Delivery Locations

We deliver to addresses across mainland UK. We are currently unable to deliver
to BFPO addresses.

Unfortunately, next day delivery and weekend deliveries are not available for
the following postcodes:

 * AB10-16, AB21-39, AB41-56, BT, FK17-21, GY1 – GY9, HS1-HS9, IM1-9,
 * IV1-56, IV63, JE1-4, KA27-28, KW1-17, PA20-78, PA87-88, PH15-44,
 * PH49-50, TR21-25, ZE1-3, ZZ75 0AA

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DELIVERY POLICY

(1) Introduction

This delivery policy gives details of the delivery methods, delivery periods and
delivery charges that apply to any orders for our products made through our
website or by email or telephone.

This policy is not intended to and does not create legally enforceable rights
and obligations. It merely indicates our usual practice in relation to the
delivery of products.


(2) Free delivery

We offer free standard delivery (Over £30) to all UK mainland addresses on all
orders.


(3) Delivery methods

We will deliver to the following countries and territories:

UK Mainland

If the address for delivery of your order is a UK mainland address, then you
will be able to select from the following delivery methods:

 * Standard delivery


(4) Delivery periods

Main Units


If you place your order before 20:00hrs on a working day, (Monday – Friday) then
we will endeavor to deliver your order the next day.

We will endeavor to deliver any orders placed before 20:00hrs on a weekend the
next day.

This table indicates the typical delivery periods for the different delivery
methods.

Order day Typical delivery period Monday – Friday before 8pm Next day Saturday –
Sunday before 8pm Next day


These periods are indicative only, and whilst we will use commercially
reasonable effort to ensure that you receive your delivery in good time, we do
not guarantee delivery before the end of the specified period.

Delays could be caused by Bank Holiday periods and adverse weather conditions.

Parts and Accessories

All parts and accessories are delivered by Royal Mail 2nd Class and take 3 – 5
working days for delivery.


(5) Delivery charges

We offer free standard delivery (Over £30) to all UK mainland addresses on all
orders.


(6) Delivery tracking

You will be e-mailed when your delivery is dispatched with a tracking number and
a link to the carrier.


(7) Receipt and signature

All deliveries must be received in person at the delivery address, and a
signature must be provided.

Our delivery service providers may notify you by telephone / email in advance of
attempting to make a delivery.


(8) Additional deliveries and collection

If an initial delivery attempt is unsuccessful, our delivery service providers
may make one further attempt to deliver your products.

If the second delivery attempt is unsuccessful, our delivery service providers
will leave a card at your address, with instructions on how you may collect your
product. Such instructions will include a time limit for collection.


(9) Delivery problems

If you experience any problems with a delivery, please contact us by telephone
on 0800 862 0453 or through our website at www.ninjakitchen.co.uk/customer-care.

If our delivery service provider is unable to deliver your products, and such
failure is your fault, and you do not collect your products from our delivery
service provider within the time specified on the card left at your address,
then we may agree to arrange for re-delivery of the products, providing that we
reserve the right to charge you for the actual costs of re-delivery (even where
the initial delivery was free-of-charge).

An indicative list of the situations where a failure to deliver will be your
fault is set out below:

 * you provided the wrong address for delivery;
 * there is a mistake in the address for delivery that was provided;
 * the address for delivery is not reasonably accessible;
 * the address for delivery cannot safely be accessed; or
 * where in person receipt is required, there is no person available at the
   address for delivery to accept delivery and provide a signature.

 


RETURNS POLICY



(1) “Cooling off” period

Under the Consumer Contracts (Information, Cancellation and Additional Charges)
Regulations 2013, you have a legal right to cancel a contract to purchase a
product or products from us at any time within the period commencing when the
contract comes into force and ending 30 days after the day you received the
product (if your contract is for a single product) or the day on which you
received the last of the separate products ordered.

In order to cancel a contract in this way, you must give to us written notice of
cancellation. The easiest way to do this is to send the written notice via email
to our customer services team at customerservice-uk@sharkninja.com. We will
email you to confirm that we have received your cancellation.

If you cancel a contract on this basis, you must promptly return the products to
us, in the same condition in which you received them. Products should be
returned to the following address:

SharkNinja Europe Ltd.

Attention: Customer Services
3150 Century Way
Leeds
LS15 8ZB

If you cancel a contract on this basis, you will be refunded in full (including
the cost of sending the products to you, up to the amount the consumer would
have paid for the least expensive common and generally acceptable kind of
delivery offered). However, you will be responsible for paying the cost of
returning the product to us except that if you have returned the products to us
under this Section 9 because they are faulty or mis-described, we will refund
the price of the products in full (including the cost of sending the products to
you, up to the amount the consumer would have paid for the least expensive
common and generally acceptable kind of delivery offered) together with any
reasonable costs you incur in returning the products to us.

If you cancel a contract on this basis and you do not return the products to us,
we may offer to recover the products and charge you for the costs we incur in
doing so. Similarly, if you return the products at our expense, we may pass that
expense on to you.


(2) Our warranty for the products

We provide a warranty that on delivery and for a period of 12 months from
delivery, the products shall be free from material defects. This warranty does
not apply to any defects in the products arising from:

(a) fair wear and tear;

(b) willful damage, abnormal storage or working conditions, accident, negligence
by you or by any third party;

(c) if you fail to operate or use the products in accordance with the user
instructions; or

(d) any alteration or repair by you or by any third party who is not one of our
authorized repairers.

Nothing in these terms of sale affects your legal rights in relation to products
which are faulty or not as described. Our warranty for the products is in
addition to these legal rights. Advice about your legal rights is available from
your local Citizen’s Advice Bureau or Trading Standards office.


(3) Refunds

If you cancel a contract and are entitled to a refund, we will refund any money
received from you using the same method originally used by you to pay for your
purchase.

We will process the refund due to you as soon as possible and, in any event,
within 30 days of:

(a) if you have received the product and we have not offered to collect it from
you, the day we received the product or (if earlier) the day on which you supply
evidence of having sent the product back to us; or

(b) if you have not received the product or you have received it and we have
offered to collected it from you, the day you inform us of your decision to
cancel the contract.

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browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
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