www.asurion.com Open in urlscan Pro
13.32.27.92  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Skip to main content
 * Repair services
   
   
   FIXES FOR BROKEN TECH, PLAN OR NO PLAN.
   
   When tech breaks, we fix it. From phones and home tech, to appliances and
   more.
   
   IPHONE
   
   SAMSUNG GALAXY
   
   TABLETS
   
   COMPUTERS
   
   APPLIANCES
   
   ALL REPAIR OPTIONS

 * Protection plans
   
   
   PROTECTING YOUR TECH HAS NEVER BEEN EASIER.
   
   For over 20 years, we've protected the devices you rely on most.
   
   PHONE
   
   Protection and peace of mind, starting at $9.99/mo.
   
   
   
   HOME TECH
   
   Coverage for your favorite devices is $24.99/mo.
   
   
   
   APPLIANCE
   
   Protect your major appliances for $34.99/mo.

 * Our stores
   
   
   RELIABLE REPAIR FOR THE DEVICES YOU DEPEND ON.
   
   With 700+ locations nationwide, it’s easy to get a fast and convenient tech
   repair right in your neighborhood.
   
   FIND A STORE
   
   Drop off your device—most repairs in 45 minutes or less.
   
   
   
   SCHEDULE A REPAIR
   
   Reserve a repair time that fits your schedule.
   
   
   
   SEE ALL SERVICES
   
   Get repairs, free diagnostics, expert help, and more.

 * Tech tips
   
   
   TIPS, TRICKS, AND HOW-TO’S TO KEEP YOU CONNECTED.
   
   Our experts help you get the most out of your phones, home tech, and
   appliances.
   
   See all articles
   
   Phone
   
   6 WAYS TO SUMMERPROOF YOUR PHONE
   
   
   Gaming
   
   COMMON PS5 ISSUES AND HOW TO FIX THEM
   
   
   Refrigerator
   
   HOW TO FIX A REFRIGERATOR THAT'S TOO COLD
   
   
   Smart Home
   
   6 SURPRISING THINGS YOUR SMART SPEAKER CAN DO
   
   
   Phone
   
   WHAT TO DO IF YOUR PHONE IS LOST OR STOLEN ABROAD
   
   
   iPad
   
   HOW TO FIX AN IPAD THAT'S CHARGING SLOWLY



My Account

Claims



PRIVACY NOTICE


LAST UPDATED: NOVEMBER 4, 2022


PRIVACY NOTICE


LAST UPDATED: NOVEMBER 4, 2022



Canada ->

Español ->


WE VALUE PRIVACY, ESPECIALLY YOURS

At Asurion (“Asurion”, “we” or “our”), we take protecting your privacy
seriously. In order for our websites, mobile applications, products, and
services (collectively, “services”) to function properly, we need to collect and
use some of your Personal Information. We want you to understand what Personal
Information we collect and how we use it.

This Notice is incorporated as part of the Terms of Service that apply to your
use of the services. When you use our services, you acknowledge that you have
accepted the Terms of Service and this notice without exception. You also
acknowledge that you consent to our privacy practices, including our use and
disclosure of your Personal Information.

If you do not consent to the Terms of Service or this Notice, please do not use
our services or provide any Personal Information.

 


WHAT IS COVERED BY THIS NOTICE

This Notice covers any Asurion-affiliated site, product, or service which links
to this Notice and any collection, storage, transfer, sharing, disclosure and
handling of your Personal Information when you use our services which we define
below.

This Notice does not cover, and we are not responsible for, third-party websites
or applications that may be linked from our services; linking to them does not
imply an endorsement. We are not responsible for these websites or applications
or any information they may collect. You should always review the privacy notice
of any third-party website or application that collects your Personal
Information



PERSONAL INFORMATION WE COLLECT

When you use our services, we may collect the below types of Personal
Information:

 * Name;
 * Mailing address;
 * Email address;
 * Cell phone number;
 * Electronic Serial Number (“ESN”) or International Mobile Equipment Identity
   (“IMEI”) data;
 * Device serial number and media access control (“MAC”) address;
 * Records of products or services you have purchased from us;
 * Any information that you provide as part of filing a claim;
 * As part of the claim process, Asurion or its affiliates may require you to
   provide a copy of your driver’s license, passport, or other personal
   identification card;
 * Shipping and billing information, credit card information or other preferred
   payment means; and

Responses to online, verbal or video surveys that you choose to complete. We
also draw inferences from the Personal Information we collect from you to
potentially offer products or services that we believe would be a good fit for
you.

An Important Note Regarding Biometric Information Collection

 * Photos and Videos Stored in Our Application: Certain Asurion mobile
   applications store or access your photos and videos. With your prior express
   permission, Asurion may use facial recognition to analyze the photos and
   videos you take with your device to detect whether an object in a photo or
   video is a face, distinguishing it from other objects present (e.g., cat,
   mountain). The facial detection does not identify a face as belonging to a
   specific individual, but the mobile application may provide you with the
   ability to categorize the photos of a specific individual by a name or
   nickname that you provide.
 * Fingerprint Authentication: If the functionality is available, and you choose
   to allow an Asurion mobile application to authenticate you using the
   fingerprint scanner on your device, the device manufacturer’s built-in
   fingerprint hardware, software, and security are used. Asurion will not
   access, collect, store, or transmit your fingerprint. All information related
   to your fingerprint is stored on the device, and is not accessible to
   Asurion.

Services Performed at Your Home or Other Location

Please be aware that if you are receiving services at your home or other
location, the service provider may be able to view any other information that
you make available or visible, which may include Personal Information. 

For services such as technology consultations or in-home repairs, with your
consent, the service provider may need to access your device to perform services
requested by you such as changing settings, backing up your data, or provide
technology set-up or advice.

If you are receiving a device repair, the service provider may need to take
photographs of your device to confirm that it is damaged and has been repaired.
Be aware that any information displayed on your device or surrounding areas may
be visible in the photo.

Password Management Features

A feature of certain Asurion mobile applications allow you to share your
passwords with the application for safekeeping. Any passwords that you share are
not visible by, transmitted to, or stored by Asurion in clear text. They are
saved on your device, with only an encrypted copy being sent to Asurion for
which we do not have the decryption key. This allows you to use the application
seamlessly on multiple devices, without your password leaving your device in a
usable format.

Communications Tools

Our services may allow you to communicate via audio, text, or video with us or
another individual (e.g., friend or family member). While doing so, we collect
the content (including any Personal Information) that you share, upload, or
provide while using our services to communicate. We also collect Technical Data
(e.g., device model) and Log Information (e.g., date and time of your call)
generated from your use of our communications tools. 

If a particular communications tool captures images (e.g., video) or enables
screen sharing, please be aware that we, or any other individual who is a party
to the communication, may be able to view any information that you make
available or visible, which may include Personal Information. At any time, you
may terminate the video or screen sharing by, for example, closing the tab in
your browser or selecting a button to end the session.

Using a Third-Party Account on our Services

If you use a third-party service (such as Google or other social media platform)
to create an account, we may receive Personal Information that you allow such
third-party service to share with us such as your name, e-mail address, profile
picture, or other Personal Information.

Log Information

Asurion also automatically gathers and stores certain information in our server
logs about the use of Asurion’s services, including the number of unique
visitors, the frequency of visits, how users interact with our services, user
experience preferences, and other information that may help Asurion improve the
user experience, mitigate fraudulent activity, and comply with legal
requirements. Such information may include Personal Information such as: IP
address, Unique Device Identifier, CallerID / ANI (Automatic Number
Identification) information, content of web pages, transaction with APIs
(Application Program Interface), transactions with IVR (Interactive Voice
Response) systems, activity and content of visitor interaction with call center
representatives; application usage activity, hardware information, hardware and
system settings, browser type, browser language, length of call, participant
added to or exited from a call, the date and time of your request or call, or
referral URL.

Cookies, Pixel Tags, and Other Tracking Technologies

Asurion and its partners use cookies or similar technologies, such as Google
Analytics, on our websites and mobile applications to analyze trends, administer
the website, track users’ movements around the website. Google Analytics uses
third-party cookies to collect standard internet log information and visitor
behavior information.  The information generated by the cookie about your use of
this website, including your IP address, is transmitted to Google. This
information is used to evaluate visitors’ use of the website and to compile
website activity statistical reports for us. We do not use the statistical
analytics tool to track or to link an IP address with the identity of a computer
user. If you do not want any information to be collected and used by Google
Analytics, you may be able to install an opt-out add-on to your web browser. You
may learn more about how Google collects and uses personal information at “How
Google uses data when you use our partners’ sites or apps”.

We also use these technologies to tailor and deliver advertising that may be
more relevant or interesting to our users, and gather demographic information
about our user base as a whole.

A cookie is a small data file that is managed by your web browser or other
application and stored on your local system. Asurion uses session and persistent
cookies to, among other things, identify your device during a particular
interaction, analyze your behavior during a particular visit, and serve you
advertising.

Pixel tags, also known as web beacons, help Asurion better manage user
experience and content tracking. They also assist us in serving you advertising,
including re-engaging you if you have searched for, viewed, and/or purchased our
products or similar products. Pixel tags are tiny graphics with a unique
identifier, which provide a similar function to cookies and are used to track
user interaction with content provided by Asurion, an affiliate organization, or
non-affiliated companies to assist us in providing, maintaining and operating
our marketing. In contrast to cookies, which are stored on a user’s device hard
drive, pixel tags are embedded within content. The small size and transparency
of pixel tags are not intended to deceive content recipients, but rather
minimize distraction. You may opt out of third-party cookies or similar tracking
technologies used to serve you targeted advertising based on the Personal
Information (e.g., device information) in our cookie banner.

You can also elect to block all cookies from first parties (such as Asurion) and
from third parties (such as entities involved in advertising) by using the
cookie blocking options built into your browser software. The methods for doing
so vary from browser to browser, and from version to version. You can obtain
up-to-date information about blocking and deleting cookies via these links:

 * https://support.google.com/chrome/answer/95647
 * https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
 * https://www.opera.com/help/tutorials/security/cookies/
 * https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
 * https://support.apple.com/en-us/HT201265
 * https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

Please note, however, that if you do decide to block cookies or similar
technologies, some parts of Asurion’s websites may not function correctly.

In addition, associations in the digital advertising ecosystem provide methods
for opting out of interest-based advertising (i.e., advertising that’s been
customized based on predictions about your interests generated from your visits
to different websites). If you wish to opt out of interest-based
advertising click here or if you are located in the European Union click here.
The Digital Advertising Alliance click here and the YourOnlineChoices page click
here also provide opt-out mechanisms. Please note you will continue to receive
generic ads.

Do Not Track

Do-Not-Track is a public-private
initiative, http://www.w3.org/2011/tracking-protection/, that has developed a
technical “flag” or signal that an end-user may be able to activate within their
browser software to notify websites that they do not wish to be “tracked” by
third parties as defined by the initiative. The initiative, however, has not
reached a consensus as to exactly what technical or other actions those parties
receiving the signal should take. As a result, Do-Not-Track has not yet been
standardized and most websites, including Asurion websites, do not alter their
behavior or change their services when they receive a “do-not-track” flag or
signal. You can, however, make decisions about your privacy and the
advertisements you receive.

Third-party data sources

Asurion may leverage external data sources in order to provide context and
background on the users of its services in order to improve customer experience,
mitigate fraud or malicious activity, or comply with internal company and
external regulatory requirements.

Personal Information we collect from Technical Data

When you install and use certain elements of our services, such as a mobile or
web application, browser plug-in, or Alexa skill, we may collect the below types
of Technical Data, which may include:  

 * Telephony data, i.e. your network type, network operator name, subscriber
   identity module (“SIM”) operator name, SIM country;
 * Carrier name;
 * Operating system version;
 * Device model;
 * Performance and data usage, i.e. data storage amount, Central Processing Unit
   (“CPU”) and memory consumption;
 * Battery status and battery usage patterns and power consumptions
 * Lists of other installed applications;
 * Listing of types (i.e. Gmail, Yahoo, etc.) of other email accounts configured
   to your device;
 * Device information related to your choice of settings for your device such as
   Wi-Fi, Global Positioning System (“GPS”) settings, and Bluetooth settings;
 * Geolocation information, if you enable this on your device operating system
   and are you using a location-based service. You may turn this off at any time
   within the device settings;
 * Copies of information that you choose to backup from your device, including
   any related metadata; and
 * Aggregated, anonymous non-public Personal Information.

Personal Information we collect when we scan your Wi-Fi network

When scanning a Wi-Fi network, we may collect the below types of Personal
Information.

 * Internet service provider’s name;
 * Wireless network’s name;
 * Information about the capabilities of your Wi-Fi network, such as type of
   internet connection, make and model of your router, and maximum download and
   upload speed;
 * Information about the health of your Wi-Fi network, such as measured levels
   of congestion, packet loss, jitter, latency, and throughput;
 * IP addresses or any other identifiers of any devices that are connected to
   the network; and
 * Information about each device’s internet usage, such as the device’s signal
   strength from the router and the maximum speed at which your device can
   operate with respect to your router.

Personal Information we collect when you apply to work for us

When you apply to work for Asurion, such as participating in the application or
recruitment process, we collect the below types of Personal Information, which
may include:

 * Your name, address, email address, telephone number and other contact
   information;
 * Your resume or CV, cover letter, previous work experience or other
   experience, education, transcripts, or other information you provide to us
   during the application and recruitment process;
 * Governmental identification information, if applicable;
 * Social Security Number;
 * Date of birth;
 * Information from communications, interviews, and phone-screenings you may
   have;
 * Details of the type of employment you are looking for, current or desired
   salary and other terms relating to compensation and benefits packages, or
   other job preferences;
 * Any demographic information obtained during the application or recruitment
   process;
 * Information about your eligibility to work in the United States; and
 * Reference information and information received from background checks (where
   applicable), drug-tests (where applicable), and including Personal
   Information provided by third parties.

If you work for us, we will retain this Personal Information in your personnel
records. If you do not work for us, this Information will be retained and
disposed of according to our data retention practices.

Where permitted by applicable law, you may be given the opportunity to provide
information on your gender, race, or ethnicity. We may gather this information
from you for reporting and record-keeping requirements but we will only use this
information in accordance with applicable law and will not use it in making any
employment decisions. Providing this information is strictly voluntary, and you
will not be subject to any adverse action or treatment if you choose not to
provide it.

 

How we use your Personal Information

Asurion may use your Personal Information to:

 * Fulfill a service to you;
 * Establish and verify your identity;
 * Handle and resolve billing disputes;
 * Monitor and maintain the performance and functionality of the device
   consistent with your choices;
 * Activate and maintain your account;
 * Provide technical support and click-to-chat functionality;
 * Provide information back-up services;
 * Protect and improve our services;
 * Offer updates, notices, invitations to participate in online, verbal or video
   surveys, and other information about applications and services available from
   Asurion or its affiliates as permitted by law;
 * Respond to your questions, inquiries, comments and instructions;
 * To enforce the applicable Terms of Service;
 * Comply with the law and defend our rights;
 * Track and analyze de-identified data and provide such data to third parties
   that provide services to Asurion;
 * Protect against fraud and potential fraud;
 * Notify you of any known breach of your Personal Information; and
 * Maintain the security and integrity of Asurion’s systems and services.

An Important Note Regarding Biometric Processing

 * Identify Fraud: Asurion may use biometric tools to analyze the information
   provided during the claim process in order to identify fraud. For example,
   Asurion may use facial recognition to assist us in validating your driver’s
   license, passport, or other personal identification card. Asurion will remove
   the biometric data no longer than one year after the purposes for which the
   data was collected has ended.
 * Photos and Videos Stored on Our Application: If you use an Asurion mobile
   application that stores or accesses your photos and videos, with your prior
   express permission, Asurion may use facial recognition to analyze the photos
   and videos you take with your device to personalize your photo and video
   storage (e.g., create a group of photos of a person who appears frequently in
   your storage) or to propose ways for you to enhance certain photos and videos
   (e.g., methods to reduce blurriness, improve sharpness, and refine
   perspective). Asurion will retain the biometric data generated throughout
   your use of the application no longer than one year after the purposes for
   which the facial analysis was conducted has ended.

Password Management

For certain Asurion mobile applications that allow you to share your passwords
with the application for safekeeping, you may choose to allow the application to
identify other email accounts that you may want to include in your use of the
application. As such, if you allow the mobile application to scan an email
account, no connections are made to any other server other than the selected
email account. The sign-in and authentication takes place using your device’s
account manager system. The mobile application will never see or transmit your
password and instead will use a token to log into that account. After
signing-in, the app will only look at the mail headers and messages to extract
the service name, service URL, and username. No information is transmitted to
any server at any point of the process of the extraction. The extracted
information is stored in the local application memory of the device on which it
is run and only for that duration, and it is deleted immediately after results
are shown.

Communications Tools

Certain Asurion services may collect audio, text, or video to allow you to
communicate with us or another individual (e.g., a friend or family member).
These communications tools enable you to send and receive messages, share your
screen, make and receive video chats, or add us to your conversation to provide
our services (e.g., tech support). After your communication ends, we will not
store or review the contents of a communication if we are not a participant in
the communication. If we are a participant in the communication, we may store
and review the text or audio content of your communication with us according to
the purposes described in this Notice. We may also review the Technical Data
(e.g., device model, operating system) and Log Information (e.g., length of
call, participant added to or exited from call) collected from your use of our
communications tools for these same purposes.

How we use your Personal Information in the application and recruitment process

If you apply to work for us, Asurion may use your information to carry out the
application and recruitment process, which includes:

 * Assessing your skills, qualifications and interests;
 * Verifying your information and carrying out reference checks and/or
   conducting background checks (where applicable) if you are offered a job;
 * Communications with you about the recruitment process and your
   application(s), including, in appropriate cases, informing you of other
   potential career opportunities at Asurion;
 * Creating and submitting reports as required under any local laws or
   regulations, where applicable;
 * Making improvements to Asurion’s application and recruitment process; and
 * Complying with applicable laws, regulations, legal processes or enforceable
   governmental requests.

How we use your Personal Information if you work for us

In addition, if you work for us, Asurion may use your Personal Information to:

 * Enable you to provide your services to Asurion customers;
 * Make payments to you for completed services in accordance with Asurion’s
   policies; and
 * Facilitate your delivery of remote or in-store services to a customer by
   using your location data:
   To schedule, manage, or offer jobs that are near you;
   
   For quality controls purposes such as ensuring that you are in route or at a
   service or inventory pick up site;
   
   To let the customer know where you are prior to a job and the approximate
   time it will take for you to arrive at their location; or
   
   To engage in human resources management and administration such as
   calculating payments to you for jobs completed.

 


HOW WE SHARE YOUR PERSONAL INFORMATION

We will not use or disclose your Personal Information to non-affiliated third
parties except as disclosed in this Notice.

Asurion may transfer or license your Personal Information to:

 * Non-affiliated companies to assist us in providing, maintaining and operating
   our services or our marketing. These companies are required to comply with
   the principles set out in this Notice and only use such information for the
   purposes for which it was provided to them;
 * A third-party, in the event of a proposed or actual purchase, sale (including
   a liquidation, realization, foreclosure or repossession), lease, merger,
   amalgamation or any other type of acquisition, disposal, transfer, conveyance
   or financing of all or any portion of its business or of any assets or shares
   of our business or a division thereof in order for you to continue to receive
   the same or similar products and services from the third-party. In such an
   event, we will provide notice of any material change to this Notice, or our
   Services, in the manner described in this Notice. In these circumstances,
   Personal Information may be shared with the actual or prospective purchasers
   or assignees, or with the newly acquired business.

Asurion may also disclose your Personal Information to:

 * Comply with the law and/or legal process in which a formal request has been
   made (e.g. request from an administrative oversight agency, civil suit,
   subpoena, court order, or judicial or administrative proceeding);
 * Defend our rights and/or property or the rights and property of others;
 * Enforce our Terms of Use and/or this Notice;
 * Respond to claims that the content(s) of a communication violates the rights
   of another; or
 * Detect, prevent or otherwise address fraud, security, or technical issues.

 


HOW WE PROTECT YOUR PERSONAL INFORMATION

We use commercially reasonable, industry standard technical, administrative, and
physical controls to protect your Personal Information, including data
encryption where appropriate. However, since the internet is not a 100% secure
environment, we cannot ensure the security of information during its
transmission between you and us. Accordingly, you acknowledge that when you
transmit such information, you do so at your own risk. We will notify you of any
confirmed security breach of your Personal Information to the extent required by
and in accordance with state and federal law.

 


HOW LONG WE KEEP YOUR PERSONAL INFORMATION

Asurion will retain your Personal Information as long as necessary to fulfill
the purposes outlined in this Notice, unless a longer retention period is
required or not prohibited by applicable law.

 


HOW YOU ARE NOTIFIED IF THE NOTICE CHANGES

We may change this Notice from time to time. If we do, we will post the updated
Notice with the last revised date. Your continued use of our services means that
you consent to the updates. You should periodically read the Notice to
understand our privacy practices.

If we make material changes to this Notice, we will notify you in the website,
product, service, or application or by email and seek your affirmative consent
where required. 

 


COMMUNICATING WITH YOU ELECTRONICALLY

By using our services, you agree that we can communicate with you
electronically. This includes any required notifications (i.e., legal,
technical, regulatory, security, or privacy) relating to your use of the
services.

 


YOUR RIGHTS RELATED TO YOUR PERSONAL INFORMATION

While we take various steps to ensure the accuracy and completeness of your
Personal Information, we rely upon you to provide accurate and complete
information when interacting with us.

Upon your request and as allowed or required by law and consistent with our
applicable partner agreements, you may request Asurion to take the following
actions with your Personal Information: (i) provide you with a copy, (ii)
correct, (iii) update, or (iv) delete. To make such a request, or if you have a
privacy-related complaint, please contact Asurion as provided in the Where to
Turn with Questions section of this Notice.

If you have an unresolved privacy or data use concern that we have not addressed
satisfactorily, please contact our U.S.-based third party dispute resolution
provider at https://feedback-form.truste.com/watchdog/request.  

 


A FEW NOTES ABOUT SOCIAL MEDIA

Please be aware that any information that you submit to a social media website
such as Facebook, Instagram or Twitter is done at your own risk and without any
expectation of privacy. Asurion cannot control the actions of social media
website users and is not responsible for any content or submissions contained on
such websites. You should always review the privacy notice of any third-party
website, product, service, or application.

By using any functionality that permits submissions to social media websites,
you are indicating that you have reviewed the applicable privacy notice and
terms of use of that website. Additionally, in the event that we offer
functionality through our services that permits the posting of content on social
media, please be aware that these websites may allow you to publicly post and
share this content. Asurion cannot guarantee the privacy and safety of these
websites and is therefore not responsible for any content you post. Use these
features at your own risk.

 


CHILDREN UNDER 13

Our services are not directed to children under 13. We do not knowingly collect
Personal Information from children under 13. If you become aware that your child
is accessing the services and providing Personal Information without your
consent, please contact us by using the information provided below. We will take
steps to remove Personal Information from our storage systems and terminate the
account if we determine that a child under 13 has accessed the services.

 


FOR NON-U.S. RESIDENTS

We may transfer Personal Information that we collect about you outside of the
country in which it was collected. If you are visiting from the European Union
or other region with laws governing data collection and use that may differ from
U.S. law, please note that you are transferring information about yourself,
including your Personal Information, to a country and jurisdiction that does not
have the same data protection laws in place as the European Union or other
region. By doing so, you are consenting to the transfer of information about
yourself, including your Personal Information, to the United States, as
described in this Notice.

 


APEC PARTICIPATION

The Asurion privacy practices, described in this Notice, comply with the APEC
Cross Border Privacy Rules System. The APEC CBPR system provides a framework for
organizations to ensure protection of Personal Information transferred among
participating APEC economies. More information about the APEC framework can be
found here.

To learn more about our APEC CBPR Certification click here. 

 


YOUR CALIFORNIA PRIVACY RIGHTS


CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

The CCPA provides privacy protections for California consumers through the
provision of certain disclosures and granting of specific rights. If you are a
California consumer, the following sections provide you with these disclosures
and information about your rights and how to exercise them, should you choose to
do so.

Categories of Personal Information we collect

In the preceding 12 months, we have collected the categories of Personal
Information described in the Personal Information we collect section of this
Notice.

These categories are classified under the CCPA as follows:

 * Name,
 * mailing address,
 * email address,
 * cell phone number,
 * electronic serial number (“ESN”) or International Mobile Equipment Identity
   (“IMEI”),
 * device serial number, and
 * media access control (“MAC” address), CallerID / ANI (Automatic Number
   Identification) information

California Customer Records personal information categories:

 * Name,
 * mailing address,
 * email address,
 * cell phone number,
 * electronic serial number (“ESN”) or International Mobile Equipment Identity
   (“IMEI”),
 * device serial number,
 * media access control (“MAC”) address,
 * CallerID / ANI (Automatic Number Identification) information, and
 * financial information such as credit card number and debit card number

Protected classification characteristics under California or federal law:

 * Demographic information including age, marital status, and sex (including
   gender)

Commercial information:

 * Records of products or services you have purchased from us,
 * responses to online, verbal or video surveys

Biometric information: A scan of driver’s license, passport, or other personal
identification card to identify fraud in the claims process, or face scans
should you download and use an Asurion photography mobile application

Information we collect when you visit our websites:

 * IP address,
 * unique device identifier,
 * the content of web pages,
 * transactions with APIs (Application Program Interface),
 * hardware information,
 * hardware and system settings,
 * browser type,
 * browser language,
 * length of call,
 * participant added to or exited from a call,
 * the date and time of your request or call,
 * referral URL,
 * cookies, and
 * pixel tags

Information we collect from Technical Data:

 * your network type,
 * network operator name,
 * subscriber identity module (“SIM”) operator name,
 * SIM country,
 * carrier name,
 * operating system version,
 * device model,
 * performance and data usage (i.e., data storage amount, Central Processing
   Unit (“CPU”) and memory consumption);
 * battery status,
 * battery usage patterns,
 * power consumption,
 * lists of other installed applications,
 * listing of types (i.e., Gmail, Yahoo, etc.) of other email accounts
   configured to your device,
 * device information related to your choice of settings for your device such as
   Wi-Fi, Global Positioning System (“GPS”) settings, and
 * Bluetooth settings, and copies of information that you choose to backup from
   your device, including any related metadata

Information we collect when we scan your Wi-Fi network:

 * internet service provider’s name,
 * wireless network’s name,
 * information about the capabilities of your Wi-Fi network, such as type of
   internet connection, make and model of your router, and maximum download and
   upload speed,
 * information about the health of your Wi-Fi network, such as measured levels
   of congestion, packet loss, jitter, latency, and throughput, IP addresses or
   any other identifiers of any devices that are connected to the network, and
 * information about each device’s internet usage, such as the device’s signal
   strength from the router and the maximum speed at which your device can
   operate with respect to your router

Geolocation Information:

 * GPS,
 * cell tower, and
 * Bluetooth location data if you enable geolocation on your device operating
   system and are you using a location-based service. You may turn this off at
   any time within the device settings

Sensory information:

 * Audio information from customer interactions with call center
   representatives,
 * photos or videos should you download and use an Asurion photography mobile
   application, or
 * photos of your device taken by a service provider to confirm that it was
   damaged and has been repaired, and
 * audio, text, or video information from your use of our communications tools

Inferences from Personal Information:

 * Inferences we draw from the Personal Information we collect from you to
   potentially offer products or services that we believe would be a good fit
   for you

Categories of Sources of Personal Information

We collect Personal Information from the following categories of sources:

 * Directly from you;
 * Partners and affiliates that assist us in providing products and services to
   you;
 * Non-affiliated companies to assist us in providing, maintaining and operating
   our services or marketing; and
 * Non-affiliated companies that provide us with demographic information.

Business purposes for collecting Personal Information

We may use or disclose the Personal Information we collect for one or more of
the following business purposes:

 * Fulfill a service to you;
 * Establish and verify your identity;
 * Handle and resolve billing disputes;
 * Monitor and maintain the performance and functionality of the device
   consistent with your choices;
 * Activate and maintain your account;
 * Provide technical support and click-to-chat functionality;
 * Provide information back-up services;
 * Protect and improve our services;
 * Offer updates, notices, invitations to participate in online, verbal or video
   surveys, and other information about applications and services available from
   Asurion or its affiliates as permitted by law;
 * Respond to your questions, inquiries, comments and instructions;
 * To enforce the applicable Terms of Service;
 * Comply with the law and defend our rights;
 * Track and analyze de-identified data and provide such data to third parties
   that provide services to Asurion;
 * Protect against fraud and potential fraud;
 * Notify you of any known breach of your Personal Information; and
 * Maintain the security and integrity of Asurion’s systems and services.

Disclosure of Personal Information for a business purpose

We may disclose your Personal Information to the following categories of third
parties:

 * Non-affiliated companies to assist us in providing, maintaining and operating
   our services or marketing. These companies are required to comply with the
   principles set out in this Notice and only use such information for the
   purposes for which it was provided to them; and
 * A third-party, in the event of a proposed or actual purchase, sale (including
   a liquidation, realization, foreclosure or repossession), lease, merger,
   amalgamation or any other type of acquisition, disposal, transfer, conveyance
   or financing of all or any portion of its business or of any assets or shares
   of our business or a division thereof in order for you to continue to receive
   the same or similar products and services from the third-party. In such an
   event, we will provide notice of any material change to this Notice, or our
   Services, in the manner described in this Notice. In these circumstances,
   Personal Information may be shared with the actual or prospective purchasers
   or assignees, or with the newly acquired business.

In the preceding 12 months, we have disclosed the following categories of
Personal Information to third parties for a business purpose:

 * Identifiers;
 * California Customer Records personal information categories;
 * Protected classification characteristics under California or federal law;
 * Commercial information;
 * Biometric information;
 * Internet or other similar network activity;
 * Sensory information (i.e., audio information); and
 * Inferences drawn (e.g., preferences) from Personal Information.

Sale of your Personal Information

We do not sell any Personal Information as the term is traditionally understood.
However, under the CCPA, in the preceding 12 months certain methods of
advertising we have used could be considered a sale of personal information to
third parties that assist us in providing, maintaining and operating our
marketing. This personal information includes the following categories:

 * Identifiers;
 * Internet or other similar network activity; and
 * Inferences from personal information.

We use this personal information to tailor and deliver advertising that may be
more relevant or interesting to you, including serving targeted ads.

You may opt out of the sale of your personal information by contacting as
provided in the Where to Turn with Questions section below.

In addition, if you visit our website, we engage in selling that may not
identify you specifically, but rather the device you use. You may opt out of
this type of selling by toggling off certain cookies or other similar
technologies. This is done by navigating to the “Do Not Sell My Personal
Information” link on our homepage, selecting “Sale of Personal Information” and
toggling off “Targeting Cookies.” You may also opt out of this type of selling
by blocking and deleting cookies or similar technologies in your browser. Please
note, however, that if you do decide to block cookies or similar tracking
technologies, some parts of our sites may not function correctly.

We do not sell the personal information of individuals under the age of 16 if we
have actual knowledge of the individual’s age.

Access to and deletion of your Personal Information

 * Information Request: By submitting a request here, you may ask that Asurion
   provide you with a copy of your Personal Information.
 * Deletion Request: By submitting a deletion request here, you may ask that
   Asurion delete any of your Personal Information that we have collected about
   you and retained, subject to certain exceptions. These exceptions include but
   are not limited to the following:
   providing a good or service that you requested, taking actions reasonably
   anticipated within the context of our ongoing business relationship with you,
   or otherwise performing our contract with you;
   
   detecting security incidents and protecting against fraud or illegal
   activity;
   
   debugging products and services;
   
   enabling solely internal uses that are reasonably aligned with consumer
   expectations;
   
   complying with a legal obligation; and
   
   making other internal and lawful uses of your Personal Information that are
   compatible with the context for which you provided it.

To make such an access or deletion request, please contact Asurion here. We will
not discriminate against you for exercising any of your rights related to your
Personal Information.  


WHERE TO TURN WITH QUESTIONS

You can contact Asurion's Privacy Office with questions about this Notice, our
website, products or services.

You may also request access to, correction of, or deletion of your Personal
Information here. You may submit a privacy-related complaint, by contacting
Asurion's Privacy Office here.

You may also contact Asurion's Privacy Office or our Data Protection Officer by
sending an email to privacy@asurion.com or by calling 1-844-798-7701, or by mail
at:

Asurion Attn: Privacy Office c/o Office of the General Counsel 140 11th Ave.
North Nashville TN 37203


Protection Plans
 * Mobile Protection
 * iPhone Protection
 * Samsung Phone Protection
 * Mobile Protection Features
 * Mobile Protection FAQs
 * Asurion Home+
 * Asurion Home+ Features
 * Asurion Home+ FAQs
 * Asurion Appliance+

Repair Services
 * Cracked Screen Repair
 * Tech Repair
 * Appliance Repair
 * Appliance Repair Locations

Tech Help
 * Tech Tips
 * Start or Track a Claim
 * How to File a Claim
 * Mobile App Center
 * Tech Help
 * Tech Service Features
 * Tech Expert Stories
 * Tech Help FAQs

Extended Warranties
 * Warranty Features
 * Warranty FAQs
 * TV and Home Theater
 * Laptop and Computer
 * Home Appliances
 * Electronics
 * Tablet and eReader

About Asurion
 * About Asurion
 * Leadership
 * Corporate Responsibility
 * Partnerships
 * Recognition and Reviews
 * Careers
 * Newsroom
 * Life at Asurion
 * Contact Asurion

 * Terms of Use
 * Privacy Policy
 * Do Not Sell My Information
 * © Asurion 2022

 * 
 * 
 * 
 * 

 * 
 * 
 * 
 * 
 *