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POLESTAR SUPPORT
ASSISTANCE, ANSWERS, AND ADVICE





BROWSE EV TOPICS, DIVE INTO OUR FAQS, AND GET TAILORED SUPPORT FOR ANY ISSUES.

Browse EV topics, dive into our FAQs, and get tailored support for any issues.


TRENDING QUESTIONS



Why have I not received the OTA update?



Can I get the software at a workshop instead of OTA, or if the installation does
not work?



I have heard there could be a delay in my vehicle functionality activating after
pairing, why is that?



How does the new Eco Climate work? What range gains can I expect?



How do I use the new battery preheating for DC charging?



How does the battery preconditioning work in relation to climate timers? Is this
not the same as what was already released?



Which functions are supported in the app?





FAQ CATEGORIES


The majority of Polestar questions are answered here.


 * Orders
   
   
 * Extras
   
   
 * Insurance
   
   
 * Financing
   
   
 * Billing
   
   
 * Delivery
   
   
 * OTA updates
   
   
 * Performance software upgrade
   
   
 * Range and charging
   
   

 * Service and repair
   
   
 * Upcoming features
   
   
 * Polestar app
   
   
 * Polestar 1
   
   
 * Polestar 2
   
   
 * Polestar 3
   
   
 * Fleet
   
   
 * Pre-owned Certified by Polestar
   
   
 * Semiconductor shortage
   
   


RECALL LOOKUP



Find out if your car has been affected by a product recall or safety alert.


Read more




VIDEO TUTORIALS



Easy to follow, step-by-step tutorials that explain our cars’ inner workings.


Read more




TEST DRIVES



Put the Polestar 2 through its paces with an in-depth test drive experience.


Read more



GET TO KNOW THE CAR




Manual





POLESTAR 2


Read more


Manual





POLESTAR 1


Read more



GO HANDS-ON



The retail experience, redefined. Polestar's custom Spaces put our design and
technology front and center, with expert assistance available at all times.

Find the nearest Space



CONTACT US


Get in touch with Polestar support


Monday - Friday 08.00 AM - 08.00 PMSaturday, Sunday Closed




CHAT

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refresh the page.

PHONE

Polestar Support is ready to take your call.



USA: 8008062504
From abroad: +18008062504

CONTACT FORM

Send us a message and we'll get back to you as soon as possible.

Contact form


07 April

Closed



09 April

Closed



For 24/7 roadside assistance, call 8003208691 or Polestar support and select
option 2






STAY UP TO DATE ON ALL THE LATEST POLESTAR NEWS.

Our newsletters are a concentrated blast of all the latest from Polestar: news,
events, product information, and more.

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