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or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.

Cookie name Description vdf_openid_uk Used for log in. It is added in the
beginning of the process and removed afterwards. vdf_ulff_ula_uk Used for log
in. It is added in the beginning of the process and removed afterwards.
JSESSIONID Used for session/user tracking and is always present. incap_ses_* WAF
Mandatory session cookie nlbi_* WAF It is a load balancer Cookie to ensure
requests by a client are sent to the same origin server. visid_incap_* WAF The
cookie on which we relate sessions to a specific visitor (visitor representing a
specific browser on a specific computer) reese84* WAF The cookie is part of Anti
Bot Protection feature of WAF and should avoid a site to be attacked by a bot.
x-vf-sn-cross-token Used for authentication between the Convergent Portal and
the Classic Web Portal. x_vf_sn_cookie_mngt Used to set cookie preferences
across Secure Net service.

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These cookies allow us to count visits and traffic sources so we can measure and
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Cookie name Description VF-OPT These cookies are used by Vodafone to collect
analytics data. VF-BINS These cookies are used by Vodafone to collect analytics
data. kampyleUserSessionsCount Medallia Targeting Tracks number of sessions user
has been in the browser kampyleUserSession Medallia Targeting Timestamp
indicating when the user has started his session kampyleUserPercentile Medallia
Targeting Number between 0-100 used for percentage of users targeting
kampyleSessionPageCounter Medallia Targeting Tracks the number of pages the user
has been in the session kampylePageLoadedTimestamp Medallia Targeting
Timestamp indicating when the page was loaded. Used for time on page targeting
DECLINED_DATE Medallia Targeting - Quarantine
Timestamp indicating when an intercept was last declined / survey was last
closed without submit SUBMITTED_DATE Medallia Targeting - Quarantine
Timestamp indicating when a survey was last submitted kampyleInvitePresented
Medallia Targeting - Quarantine
Flag indicating whether an intercept was presented in the session
md_isSurveySubmittedInSession Medallia Targeting - Quarantine
True if any survey was submitted in session, otherwise false
LAST_INVITATION_VIEW Medallia Targeting - Quarantine
Timestamp for when the last intercept was presented mdLogger Medallia Targeting
- Quarantine
Enables Console logs for debugging purposes

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Cookie name Description VF-UUID These cookies are used by Vodafone to collect
analytics data. VF-SID These cookies are used by Vodafone to collect analytics
data. _ga The most common cookies used by Google Analytics/Firebase to track
user sessions. Other cookies related to analytics and managed by the Firebase
Javascript dependency might be used and changed over time.
_ga_<firebase_measurement_id> The most common cookies used by Google
Analytics/Firebase to track user sessions. Other cookies related to analytics
and managed by the Firebase Javascript dependency might be used and changed over
time. _gid The most common cookies used by Google Analytics/Firebase to track
user sessions. Other cookies related to analytics and managed by the Firebase
Javascript dependency might be used and changed over time.
mdigital_alternative_uuid Medallia Analytics
When "alternativeUUID" provision is enabled, an alternative UUID for identifying
a user is created kampyle_userid Medallia Analytics
UUID for identifying a user cd_user_id Medallia Analytics
Cooladata user ID, Created by Cooladata and being sent with every event. It is
used for analyzing user behavior. cd_user_id2 Medallia Analytics
It is used as a fallback for first party cookie of same name.

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SECURE NET

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CONNECTED. PROTECTED.

Hassle-free online mobile security - now with 24/7 ID monitoring

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WHAT IS SECURE NET?

Secure Net is the all-in-one mobile security service that helps to keep you and
your family safe online.


DIGITAL PROTECTION



Detection and protection against online malware infections and viruses


24/7 ID MONITORING



24/7 online ID monitoring for your personal information, with smart alerts and
advice if your identity is compromised. This feature is only available with the
Secure Net app.


ADVANCED PARENTAL CONTROLS



Manage what your children see and do online with content filters, and use our
advanced tools to manage digital downtime


HOW DOES SECURE NET KEEP YOU AND YOUR FAMILY SAFE?




DIGITAL PROTECTION

Online protection
Stay safe when browsing, shopping and banking on your smartphone

Virus and malware protection
Real-time threat protection from malicious websites and phishing attacks

Cleaning tool
Detects and removes threats found over WiFi (Android only)


24/7 ID MONITORING

Protection from ID theft
24/7 monitoring of your personal information on the dark web

Personalise your protection
From email address to credit card details, you can choose which information is
monitored

Smart alerts
Notifications and advice to keep yourself protected if your information is
compromised.


ADVANCED PARENTAL CONTROLS

Keep your children safe
Customisable filters to only access age-appropriate content when browsing the
internet on a mobile device

Block unwanted websites
Choose which websites your children have access to on their smartphones

Internet-free time
Schedule digital downtime, or simply pause their mobile data to enjoy the
moments that matter


NEW AND IMPROVED SECURE NET APP

Our Secure Net app has had a major refresh, making it quicker and easier than
ever to stay protected on our reliable, award-winning network.




SECURE NET

Millions of customers trust us for their online security


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FREQUENTLY ASKED QUESTIONS


WHAT EXACTLY DOES SECURE NET PROTECT ME FROM?



Secure Net protects your phone from viruses, malware, phishing scams and other
harmful content when you connect to the internet on our mobile network. It also
includes 24/7 ID monitoring to help keep your personal information protected.
There are certain cases where Secure Net won’t protect your phone, even when
connected to our network, such as when using a VPN service, Apple Private Relay
on an iPhone and more. For a full list, visit the Secure Net Terms and
Conditions
Please note: Digital protection and advanced parental controls only work when
you’re connected to our mobile network, and not when connected to Wi-Fi,
including Vodafone Home Broadband.


WHAT SHOULD I DO IF MY PERSONAL INFORMATION IS COMPROMISED?



If Secure Net detects a breach of your personal information, we'll send a smart
alert (via text message) to your phone. What you should do next will depend on
the type of information that's been compromised, and our smart alert will make
it clear what action is required.

Make sure you keep smart alerts on in the Secure Net app to hear about any
identity breaches as soon as possible.


HOW DO I SET UP PARENTAL CONTROLS FOR MY FAMILY?



To set up parental controls for your children’s devices, you’ll need to link
their number to your Secure Net account. To do this: 
1. Go to your Secure Net dashboard 
2. On the settings page, choose Add a device and enter the number you’d like to
add 
3. We’ll then send a text message to that device. The recipient will need to
accept the terms and conditions, and agree that their security settings will be
controlled by you 
You’ll be notified when they accept and then you can start setting up security
and parental settings for that number.


HOW DOES THE CLEANING TOOL WORK?



The cleaning tool is a feature on the Secure Net app (available only on Android
phones) that helps detect and remove threats on your smartphone that might have
been picked up while connected to WiFi (for example, when using a public WiFi
hotspot).
To use the cleaning tool, you’ll need to open the Secure Net app and grant
permissions so that the app can access your files. If you’re having trouble with
your phone permissions, here’s how to grant permissions on most Android devices:
1. Open Settings on your phone. Scroll down to find Security & Privacy and then
Privacy.
2. Select Permission Manager.
3. Select Files and media, search for the Secure Net app and then ensure
permissions are switched on.
Please note: The cleaning tool is not available on the iOS version of the app.

Go to Help & Support


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Newbury, Berkshire RG14 2FN. Registered in England No 1471587.