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Do Not Sell or Share My Personal Information Cancel Save My Preferences Powered by * * * The Source * NEWS Latest outsourcing news in the BPO industry * BPO DIRECTORY Listing over 900+ business process outsourcing companies * ARTICLES Read the best outsourcing articles that help businesses save up to 70% * GUIDES Read the best outsourcing guides that help businesses save up to 70% * PODCAST Outsourcing talk show that tackles one outsourcing topic at a time * WHITE PAPERS Wide array of outsourcing white papers in the Philippines * GLOSSARY The most comprehensive list of BPO related terms and definition * VIDEOS Get an insiders look in to the outsourcing industry GET STARTED TODAY * TRY THE OUTSOURCING CALCULATOR NEW Get instant pricing for your offshore team. Save up to 70% on staff costs. * GET 3 FREE QUOTES Find out what you can save: 3 quotes, expert insight, 2,300+ BPOs * BOOK A CALL Outsource the right way. 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Join now * 3,000 firms * Independent * Trusted Save up to 70% on staff Get 3 Quotes -------------------------------------------------------------------------------- News » CCAP president Jojo Uligan passes away at 50 CCAP PRESIDENT JOJO ULIGAN PASSES AWAY AT 50 Outsource Accelerator Last updated: October 10, 2022 1 min read * * * * Copied URL Leading Business Process Outsourcing (BPO) figure and Contact Center Association of the Philippines (CCAP) President and Co-founder Jojo Uligan passed away last Friday, April 22, at the age of 50. Uligan’s former employer Alorica confirmed his passing and said that he will be remembered as “an incredible leader who embraced Alorica’s Core Values and inspired his teams to achieve excellence for our customers.” CCAP also issued a statement expressing sadness on the death of its long-time president and co-founder. The organization said hat Uligan’s “tireless efforts have immensely contributed to the elevation of the Philippines into a global powerhouse in the business processes management space.” The Department of Information and Communications Technology (DICT) also posted their condolences on its social media page calling Uligan “one of the pillars and pioneers of the IT-BPM industry.” Uligan’s cause of death was not disclosed to the public. Read more here. ← Loris raises $12Mn in a Series A round PH reports first Omicron subvariant case → GET INSTANT PRICINGFOR YOUR OFFSHORE TEAM Hundreds of roles • Thousands of configurations • Detailed pricing report Outsourcing Calculator Explore prices * Customer Service Representative * Software Developer * Bookkeeper Specialist * Virtual Assistant * Technical Support Specialist * Accountant * PPC Specialist * Social Media Specialist * Top articles & guides * Ultimate Guide to Outsourcing * Outsourcing & The Future of Work * Economic Win-Win of Outsourcing * Outsourcing vs Artificial Intelligence * Browse 5,000+ Articles * Outsourcing directory * Browse 2,300+ Suppliers * 2022's Top 40 Suppliers List * Top outsourcing articles * Philippines, Top Outsourcing Choice * Engaging a Call Center * Filipino Traits and Values * See all * Ultimate guides & white papers * Ultimate Guide to Outsourcing * Top 40 Outsourcing Suppliers 2022 * Outsourcing’s Strong Future * Outsourcing & the Future of Work * See all Guides * See all White Papers * Outsourcing podcast & videos * Top 20 VOIP service providers for call centers * Expert Interview: Angela McDonald * BPO Site Tour: KMC Solutions * See all 200+ Episodes * See all 50+ Videos * Outsourcing glossary * What is BPO? * What is Staff Leasing? * What is KPO? * What is CSAT? * See all Outsourcing Key Terms ABOUT OUTSOURCE ACCELERATOR Outsource Accelerator is the leading Business Process Outsourcing (BPO) marketplace globally. We are the trusted, independent resource for businesses of all sizes to explore, initiate, and embed outsourcing into their operations. With 15,000+ articles, and 2,500+ firms, the platform covers all major outsourcing destinations, including the Philippines, India, Colombia, and others. Learn more Watch video OA IN THE MEDIA “The BPO industry has historically been resilient during crises, said Derek Gallimore, founder of Outsource Accelerator, an industry adviser. "Outsourcing is fundamentally countercyclical. The industry can do well in recessions and depressions," Gallimore said.” Cliff Venzon, Nikkei Asia “Outsource Accelerator has developed an objective methodology ranking the top 500 outsourcing firms globally. For the first time, there is a reliable method of analyzing, comparing, and tracking firms across the $250 billion global outsourcing industry.” Yahoo Finance “If outsourcing will soon be the way of the world, as Gallimore predicts, this book may help many get through it successfully. A book of useful information for a changing employment landscape.” Kirkus “These are challenges Derek Gallimore, chief executive officer of Outsource Accelerator, has been hearing about since day one of the pandemic. His Manila-based firm helps companies build and operate their offshore teams.” Daniel Moss, Bloomberg GET 3 FREE QUOTES Save 70% on employment costs, whilst driving quality & growth. Access world-class offshore staff. * 3 free consultations * Unrivaled expertise * Verified leading firms * Transparent, safe, secure How many staff do you need to outsource? * 1-2 staff * 3-10 staff * 11-20 staff * 21-50 staff * 50+ staff * Other Get started “The best ways to free up your time involve regulating better workplace productivity and finding different strategies to efficiently get work done. With that said, here are several steps you can take.” Derek Gallimore, Forbes “While companies internally are not always set up to deliver a seamless CX, the CX industry itself is becoming more demanding, as well. Derek Gallimore, founder and CEO of Outsource Accelerator, an outsourcing marketplace and advisory firm based in Manila, has witnessed the rising complexity of the customer service industry firsthand.” Harvard Business Review “The Great Resignation is unavoidable, and it is still happening as employees continue to look for job opportunities with greater working conditions. From The Great Resignation to The Great Talent Reshuffle — the key here is to retain employees.” Derek Gallimore, Entrepreneur “Despite being used for decades, outsourcing is still often looked down upon or misunderstood but Derek Gallimore sees it creating a seismic shift of how and where companies employ their workers.” Susan Belknapp, California Business Journal In the last 12 months, we’ve helped 18k businesses like yours! * 18k businesses * 36k full-time staff * $1.1bn value * 42 sectors ENTERPRISE & BIG TEAMS Get exclusive assistance Explore OA Enterprise Assist * Independent * Trusted * Transparent START YOUR OUTSOURC JOURNEY TODAY * Independent * Free * Transparent Get 3 free quotes ABOUT OA Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO) THE #1 OUTSOURCING AUTHORITY Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe. The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing. ABOUT DEREK GALLIMORE Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing. Learn more about us Watch video Outsource Accelerator in the media See all media mentions * Outsourcing industry “absolutely booming” * Outsourcing industry recovery could be starting, survey indicates * Doom or boom faces the IT-BPM industry (part 2) * Bright future for outsourcing * The Chinese Antidote to a Covid-battered Philippines * The Philippine IT BPM Industry: Your Tool for Business Recovery and Continuity * BPO industry in Philippines seen benefitting as firms abroad cut costs due to pandemic “Excellent service for outsourcing advice and expertise for my business.” Learn more Get 3 Free Quotes Verified Outsourcing Suppliers 3,000 firms.Just 2 minutes to complete. Get Started SAVE UP TO 70% ON STAFF COSTS Learn more Connect with over 3,000 outsourcing services providers. 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