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CUSTOMER SERVICE FOR E-COMMERCE BRANDS, DONE FOR YOU

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Danielle T.
4.8

Industry
Fashion
Avg. Tickets Closed Per Day
84
Experience
7 Years
Previous Role
Zara
Noah H.
4.4

Industry
Electronics/ Technology
Avg. Tickets Closed Per Day
73
Experience
10 Years
Previous Role
Apple
Lauren D.
4.6

Industry
Health & Welness
Avg. Tickets Closed Per Day
95
Experience
6 Years
Previous Role
CorePower Yoga

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TRUSTED BY 500+ BRANDS YOU KNOW AND LOVE





IT'S EASY WITH EXPERTS

RECRUIT

Matching you with the perfect agent for your brand based on the personality
traits & skills you desire
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TRAIN


Getting your agent fully trained on your tech stack, brand-specific questions &
tone of voice
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MANAGE


Weekly Reporting and hands-on coaching to ensure your agent is exceeding your
expectations
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WE COVER ALL THE CHANNELS

Supporting all of the channels your customers love, without limitations
Email
Phone
Social Media
Live Chat
SMS

Email
Phone
Social Media
Live Chat
SMS







WORKING INSIDE OF YOUR EXISTING TECH STACK

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LET'S GET INTO THE NUMBERS

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Active Customers
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Conversion Rate Boost From Live Chat
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SLA Response Speed
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Onboarding Time
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Reduction in Cost


DON'T JUST TAKE OUR WORD FOR IT

See why 500+ top E-Commerce brands trust TalentPop to handle their customer
support

Our Results Have Improved So Drastically
[TalentPop Agents] just have a really open mentality to coaching and feedback.
It’s like night and day compared to our partners before who were nameless,
faceless, and we didn’t talk to them. Switching to TalentPop, we saved so much
money AND our results have improved so dramatically!
Kate Dalton, Director
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We've Been Handed A Really Great Team
What I really liked about your offering is it was very built around and tailored
to us as a client... It wasn’t like a plug and play, it was very much like
‘Well, let’s see how this can work for you!' Your company's flexibility is
outstanding... and the quality in terms of agents has been amazing.
Nicola Anderson, Sr. Manager of Education
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We Want Everyone On Our Team To Be From TalentPop
One of the things I really love about TalentPop is their attentiveness and
willingness to help throughout the whole process... The two first agents we
brought on, Donna and Keenan, really exceeded our expectations. They picked
things up super quickly. Now Donna is one of our Lead Agents and managers
essentially of the whole team!
Jarett Castillo, Chief Experience Officer
Explore

Click for sound





4:56









I'm Very Impressed
I'm very impressed! Everyone we have spoken to at TalentPop seems to really
enjoy what they do and they are very passionate about what they do! Our Customer
Success Manager, Michelle, is very helpful and resourceful, always asking how
she could continue to help us out. Our agent is great! She is super nice,
diligent, and just a pleasure to work with.
Justin Soleimani & Zach Dannett, Co-Founders
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No items found.

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4:34










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SIMPLE, TRANSPARENT PRICING.
NO CONTRACTS. NO SURPRISES.

Most Popular
Getting Started
$14/Hour
 * Per Agent
 * 20-29 Hours/Week
 * Month to Month
 * Dedicated and Trained Agent
 * Quality Assurance Team
 * One Time $500 Staffing Fee Per Agent

Learn More

Book a Demo


Most Popular
Essential Plan
$13/Hour
 * Per Agent
 * 30-39 Hours/Week
 * Month to Month
 * Dedicated and Trained Agent
 * Quality Assurance Team
 * One Time $500 Staffing Fee Per Agent

Learn More

Book a Demo


Most Popular
Professional Plan
$12/Hour
 * For 1-9 Agents
 * 40 Hours/Week
 * Month to Month
 * Dedicated and Trained Agent
 * Quality Assurance Team
 * One Time $500 Staffing Fee Per Agent

Learn More

Book a Demo


Most Popular
Advanced Plan
$10/Hour
 * For 10-24 Agents
 * 40 Hours/Week
 * Month to Month
 * Dedicated and Trained Agent
 * Quality Assurance Team
 * One Time $500 Staffing Fee Per Agent

Learn More

Book a Demo


Most Popular
Enterprise Plan
$8/Hour
 * For Agents 25+
 * 40 Hours/Week
 * Month to Month
 * Dedicated and Trained Agent
 * Quality Assurance Team
 * One Time $500 Staffing Fee Per Agent

Learn More

Book a Demo



Most Popular
Getting Started
$14/Hour
 * Per Agent
 * 20-29 Hours/Week
 * Month to Month
 * Dedicated and Trained Agent
 * Quality Assurance Team
 * One Time $500 Staffing Fee Per Agent

Learn More

Book a Demo

Most Popular
Essential Plan
$13/Hour
 * Per Agent
 * 30-39 Hours/Week
 * Month to Month
 * Dedicated and Trained Agent
 * Quality Assurance Team
 * One Time $500 Staffing Fee Per Agent

Learn More

Book a Demo

Most Popular
Professional Plan
$12/Hour
 * For 1-9 Agents
 * 40 Hours/Week
 * Month to Month
 * Dedicated and Trained Agent
 * Quality Assurance Team
 * One Time $500 Staffing Fee Per Agent

Learn More

Book a Demo

Most Popular
Advanced Plan
$10/Hour
 * For 10-24 Agents
 * 40 Hours/Week
 * Month to Month
 * Dedicated and Trained Agent
 * Quality Assurance Team
 * One Time $500 Staffing Fee Per Agent

Learn More

Book a Demo

Most Popular
Enterprise Plan
$8/Hour
 * For Agents 25+
 * 40 Hours/Week
 * Month to Month
 * Dedicated and Trained Agent
 * Quality Assurance Team
 * One Time $500 Staffing Fee Per Agent

Learn More

Book a Demo









OUR BLOG

December 6, 2023
customer service

HOW TO FORECAST CUSTOMER SERVICE NEEDS IN 2024

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December 13, 2023


CUSTOMER EXPERIENCE TRENDS TO EXPECT IN 2024

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December 15, 2023


HOW TO EFFECTIVELY TRAIN YOUR CUSTOMER SERVICE TEAM

Read the Article

March 6, 2023
Customer Experience

HOW TO IMPROVE CUSTOMER SERVICE WITH CUSTOMER JOURNEY MAPPING

Read the Article

March 6, 2023
Customer Service

HOW TO STREAMLINE CUSTOMER SERVICE IN YOUR E-COMMERCE BUSINESS WITH AN FAQ PAGE

Read the Article

May 24, 2023
E-Commerce

WHAT IS CHURN RATE, HOW TO CALCULATE IT & REDUCE IT

Read the Article

September 19, 2023
Customer Service

GREAT CUSTOMER SERVICE VS CUSTOMER SUCCESS: WHAT ARE THE DIFFERENCES?

Read the Article

September 19, 2023


HOW TO SCALE YOUR E-COMMERCE BUSINESS’ CUSTOMER SERVICE TEAM

Read the Article

September 19, 2023
Customer Experience

3 WAYS TO GENERATE REVENUE BY CREATING AN EXCEPTIONAL CUSTOMER EXPERIENCE

Read the Article

September 19, 2023
Customer Service

5 QUALITIES TO LOOK FOR WHEN HIRING A CUSTOMER SERVICE REPRESENTATIVE

Read the Article

September 19, 2023
BFCM

HOW TO MANAGE CUSTOMER SERVICE TICKET SPIKES DURING THE HOLIDAYS

Read the Article

September 19, 2023
BFCM

HOW TO KEEP CUSTOMERS HAPPY WHILE DEALING WITH ORDER DELAYS THIS HOLIDAY SEASON

Read the Article

September 19, 2023
Customer Service

HOW TO CHOOSE THE RIGHT BPO TO WORK WITH BEFORE THE HOLIDAY SEASON

Read the Article

September 19, 2023
Customer Experience

5 TIPS FOR INCREASING YOUR CUSTOMER LIFETIME VALUE THROUGH CUSTOMER SERVICE

Read the Article

September 19, 2023
Customer Service

HOW TO GENERATE REVENUE THROUGH GREAT CUSTOMER SERVICE

Read the Article

September 19, 2023
Customer Experience

EXPLORING CUSTOMER EXPERIENCE TRENDS FOR 2023

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September 19, 2023
Customer Experience

4 REASONS OMNICHANNEL CUSTOMER SERVICE IS CRUCIAL FOR YOUR E-COMMERCE BRAND

Read the Article

September 19, 2023
Revenue Generation

TIPS FOR INCREASING REVENUE THROUGH CUSTOMER SERVICE WITH UPSELLING TECHNIQUES

Read the Article

September 19, 2023
Marketing

TOP WAYS TO ALIGN CUSTOMER SERVICE & MARKETING

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September 19, 2023
Channels

BEST PRACTICES FOR LIVE CHAT SUPPORT IN CUSTOMER SERVICE

Read the Article

September 19, 2023
Channels

SMS CUSTOMER SERVICE: DEFINITION, BENEFITS & TIPS FOR PROVIDING IT

Read the Article

September 19, 2023
E-Commerce

5 HANDY TIPS TO HELP YOU MANAGE AN ONLINE STORE

Read the Article

September 19, 2023
Customer Experience

5 BEST PRACTICES TO IMPROVE YOUR E-COMMERCE STORE'S USER EXPERIENCE

Read the Article

September 19, 2023
Customer Experience

WHY YOU SHOULD CARE ABOUT CUSTOMER JOURNEY TOUCHPOINTS

Read the Article

September 19, 2023
E-Commerce

IMPROVING YOUR E-COMMERCE ORDER FULFILLMENT PROCESS: TIPS AND STRATEGIES

Read the Article

September 19, 2023
Channels

CUSTOMER SERVICE CHANNELS: DEFINITION & TYPES

Read the Article

September 19, 2023
Customer Service

10 KEY CUSTOMER SERVICE SKILLS & HOW TO DEVELOP THEM

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September 19, 2023
Customer Experience

7 STRATEGIES TO IMPROVE CUSTOMER SATISFACTION IN 2023

Read the Article

September 19, 2023
Metrics

WHAT IS NPS? YOUR ULTIMATE GUIDE TO NET PROMOTER SCORE

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September 19, 2023
Metrics

WHAT IS A CUSTOMER SATISFACTION SCORE (CSAT) & HOW TO MEASURE IT?

Read the Article

September 19, 2023
Metrics

WHAT IS CUSTOMER EFFORT SCORE (CES) & HOW TO CALCULATE IT

Read the Article

September 19, 2023
Customer Service

CUSTOMER SERVICE PROCESS: DEFINITION, IMPORTANCE & HOW TO IMPROVE IT

Read the Article

September 19, 2023
Channels

EVERYTHING YOU NEED TO KNOW ABOUT SUBSCRIPTION MANAGEMENT

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September 19, 2023
Customer Service

5 TYPES OF CUSTOMER SERVICE YOU SHOULD KNOW

Read the Article

September 19, 2023
Channels

ESSENTIAL TIPS FOR BETTER PHONE CUSTOMER SERVICE

Read the Article

September 19, 2023
Customer Service

WHY EFFECTIVE CUSTOMER SERVICE IS IMPORTANT IN TODAY'S BUSINESS LANDSCAPE

Read the Article

September 19, 2023
Customer Service

WHAT HINDERS GOOD CUSTOMER SERVICE & 5 MISTAKES TO AVOID

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September 19, 2023
Channels

TOP 5 BENEFITS OF LIVE CHAT FOR E-COMMERCE

Read the Article

September 19, 2023
Customer Service

WHY & HOW EMPATHY UNLOCKS GREAT CUSTOMER SERVICE

Read the Article

September 19, 2023
Customer Experience

CUSTOMER SERVICE VS CUSTOMER EXPERIENCE: IMPORTANT DIFFERENCES YOU SHOULD KNOW

Read the Article

September 19, 2023
Customer Service

5 EFFECTIVE TIPS ON HOW TO HANDLE CUSTOMER COMPLAINTS

Read the Article

September 19, 2023
AI

HOW TO USE AI IN CUSTOMER SERVICE WITHOUT LOSING THE HUMAN TOUCH

Read the Article

September 19, 2023
BFCM

PREPARING YOUR E-COMMERCE BRAND FOR BLACK FRIDAY/CYBER MONDAY

Read the Article

September 19, 2023
Customer Experience

EXPLORING CUSTOMER FEEDBACK: HOW TO COLLECT IT & WHY IT’S IMPORTANT

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September 22, 2023
Customer Service

5 WAYS TO REDUCE YOUR E-COMMERCE BRAND'S CUSTOMER SERVICE INQUIRIES

Read the Article

September 22, 2023
Customer Service

HOW TO CREATE STANDARD OPERATING PROCEDURES FOR YOUR CUSTOMER SERVICE TEAM

Read the Article

September 22, 2023
BFCM

5 WAYS TO PREPARE YOUR CUSTOMER SERVICE TEAM FOR BLACK FRIDAY

Read the Article

September 22, 2023
BFCM

4 WAYS TO REDUCE RETURNS IN YOUR E-COMMERCE BUSINESS THIS HOLIDAY SEASON

Read the Article

September 22, 2023
Customer Service

WHY A HELPDESK SHOULD BE A TOP PRIORITY FOR YOUR E-COMMERCE BRAND IN 2023

Read the Article

September 22, 2023
Customer Service

WHY YOUR E-COMMERCE STORE’S ONLINE REVIEWS MATTER

Read the Article

September 22, 2023
Customer Service

CUSTOMER SERVICE VS CUSTOMER CARE: THE MAIN DIFFERENCES

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September 22, 2023
Customer Experience

HOW TO PROVIDE A STRONG CUSTOMER EXPERIENCE WITH SOCIAL MEDIA CUSTOMER SERVICE

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September 22, 2023
Customer Service

HOW TO FIND & DEFINE YOUR BRAND VOICE FOR CUSTOMER SERVICE

Read the Article

September 22, 2023
Customer Service

TOP CUSTOMER SATISFACTION METRICS TO TRACK IN 2023

Read the Article

September 22, 2023
Customer Service

BEST CUSTOMER SERVICE PRACTICES FOR OUT-OF-STOCK PRODUCTS

Read the Article

September 28, 2023
BFCM

HOW TO PROVIDE AN EXCEPTIONAL CUSTOMER EXPERIENCE DURING BFCM

Read the Article

October 5, 2023
BFCM

WHAT IS SELF-SERVICE & HOW CAN IT BENEFIT YOUR E-COMMERCE BUSINESS?

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October 11, 2023


HOW TO HANDLE NEGATIVE CUSTOMER FEEDBACK THE RIGHT WAY

Read the Article

October 18, 2023


REACTIVE VS. PROACTIVE CUSTOMER SERVICE

Read the Article

October 26, 2023
customer service

4 PLATFORMS & SOFTWARE YOUR E-COMMERCE BRAND NEEDS TO ELEVATE CUSTOMER SERVICE

Read the Article

November 3, 2023
customer service

4 STRATEGIES FOR GETTING THE MOST OUT OF YOUR OUTSOURCED CUSTOMER SERVICE AGENTS
DURING Q4

Read the Article

November 9, 2023
customer service

WHEN TO OUTSOURCE CUSTOMER SERVICE FOR YOUR E-COMMERCE BRAND

Read the Article

November 16, 2023
customer service

HOW TO INCREASE CUSTOMER RETENTION THROUGH CUSTOMER SERVICE

Read the Article

November 22, 2023
customer service

CHOOSING THE RIGHT CUSTOMER SERVICE SOLUTION FOR YOUR BRAND

Read the Article

December 1, 2023
customer service

HOW TO LEVEL UP YOUR CUSTOMER SERVICE WITH GENERATIVE AI

Read the Article






FREQUENTLY ASKED QUESTIONS

WILL MY AGENT WORK WITHIN MY EXISTING TECH STACK?



Absolutely! Our agents receive extensive training in Shopify, Zendesk, and
Gorgias during their onboarding process. Using other technology? No problem!Your
agent will attend Live Training calls with your team in which you'll have the
opportunity to go through any additional software they may need access to. We
also record these calls to streamline training for them to refer to in the
future.

HOW LONG DOES IT TAKE TO GET UP AND RUNNING?



At TalentPop, we don't like wasting time. On average, it just takes 2-3 weeks to
get your agents up and running. This includes the recruitment, onboarding and
the Live Training process!

DO I NEED TO SIGN A LONG-TERM CONTRACT?



We don't do any long-term contracts here at TalentPop! Everything we do is
completely month-to-month, so you have the flexibility to scale your hours up or
down based on your brands needs.

DOES TALENTPOP TAKE CARE OF TRAINING?



Of course! Our agents go through 20 hours of intensive training on Shopify,
E-Commerce Best Practices, Customer Support Best Practices as well as Helpdesk
Training.

We also establish training based on previously closed tickets to assure that
your agent is able to answer even the most detailed brand specific questions.

IS MY AGENT DEDICATED TO ME?



Yes! Unlike other customer service agencies that pool together a team of agents
to handle tickets across multiple brands, we assign a dedicated agent to your
brand! This ensures that your agent becomes an expert on your brand as well as
you brand's tone and voice just like somebody that you would hire in-house.

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TRY TALENTPOP RISK-FREE

No Contracts, No Commitments. Guaranteed Results.*
Get Started


I can't even put into words what a great experience we've had with TalentPop.
Jenn Angel
We want everyone on our team to be from TalentPop!
Jarett Castillo


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