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Effective URL: https://www.mixmax.com/legal/privacy-policy
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PRIVACY POLICY
WE’RE COMMITTED TO KEEPING YOUR DATA SECURE, YOUR PRIVATE INFORMATION PRIVATE,
AND BEING TRANSPARENT ABOUT OUR PRACTICES.
Effective as of May 22, 2018
PRIVACY POLICY
Thank you for using Mixmax! We take your privacy extremely seriously and would
like to describe how we collect, use and protect your information when you
access our website(s), products, services and applications (collectively, the
“Services”).
WHAT DOES THIS PRIVACY POLICY COVER?
This Privacy Policy covers our treatment of personally identifiable information
(“Personal Information”) that we gather when you are accessing or using our
Services. We gather various types of Personal Information from our users, as
explained in more detail below, and we use this Personal Information in order to
make our Services available to you, to contact you, and to better understand how
you use the Services. In certain cases, we may also share some Personal
Information with third parties, but only as described below.
We do not knowingly collect or solicit personal information from anyone under
the age of 16. If you are under 16, please do not attempt to register for the
Services or send any personal information about yourself to us. If we learn that
we have collected personal information from a child under age 16, we will delete
that information as quickly as possible. If you believe that a child under 16
may have provided us personal information, please contact us at
[privacy@mixmax.com].
WILL MIXMAX EVER CHANGE THIS PRIVACY POLICY?
We’re constantly trying to improve our Services, so we may need to change this
Privacy Policy from time to time as well, but if we do, we will bring it to your
attention by placing a notice in the Mixmax app on https://app.mixmax.com,
and/or by sending you an email, and/or by some other means. Your use of the
Services after any changes to the Privacy Policy have been posted will be
considered to indicate your acceptance of the changes.
WHAT INFORMATION DOES MIXMAX COLLECT?
INFORMATION YOU PROVIDE TO US
We receive and store any information you knowingly provide to us. When you
create a new account to use the Services we will solicit your consent to connect
your Google account to your new Mixmax account (using Google’s OAuth
authentication method), thereby providing us with access to your Google account,
including but not limited to email, Contacts, and Calendar. Although the OAuth
authentication provides broad access to your Google account, Mixmax accesses and
stores a subset of data from your Google account, including name, email address,
calendar content, contacts, and company domain directory, to provide you with
our Services. During email composition, we temporarily store the content of your
draft email message (however once the message is sent, draft content is
transferred to your Gmail account and stored on Google’s servers, not Mixmax’s).
Mixmax stores the email body in the following contexts: when you create an email
draft and the message remains unsent; when you create a Sequence or Template in
Mixmax; when you share an email via a share link; and when you enable people in
your organization to view your messages in the Live Feed.
You can limit the amount of Personal Information transferred to us by being sure
to complete and send your draft email messages, or by deleting any unsent drafts
if you decide not to send them, or by refraining from using the features listed
above in which we store the email body, or other features in which we notify you
that we store the email body. In addition, when you send email using the
Services we collect the recipient’s name, email address and the email subject
line so that we can display that information in your Live Feed in Mixmax and for
debugging purposes. If you are using open, click, and download tracking, Mixmax
collects the recipient’s device type and IP address (in order to provide you
with the recipient’s approximate location when the message is opened), along
with the recipient’s activities (for example: opens, clicks, downloads). For
recipients outside the European Union (“EU”), Mixmax uses these activities data
to provide Recommended Send Times, which indicate the times of day when the
recipient has been active with Mixmax emails in the past. Mixmax does not
provide Recommended Send Times for recipients within the EU.
In keeping with standard online privacy practices, users should not include any
highly sensitive information (such as social security numbers, financial
information, or “protected health information” (as that term is defined by the
Health Insurance Portability & Accountability Act)) in any emails so that such
data does not transfer to our servers (even if only temporarily). For the use of
our Services in a HIPAA compliant environment, please see “Industry-based
Compliance” section below.
In addition, we collect Personal Information you submit to us, for example by
completing a form on www.mixmax.com. In that case, we may communicate with you,
for example by calling you at the phone number you provide, sending you
promotional email offers, or emailing you about your use of the Services. Also,
we may receive a confirmation when you open an email from us. This confirmation
helps enhance our engagement with you and generally improve our Services. If you
do not want to receive communications from us, please indicate your preference
by sending an email to privacy@mixmax.com.
INFORMATION COLLECTED AUTOMATICALLY
Whenever you interact with our Services, we automatically receive and record
information on our server logs from your browser or device, which may include
your IP address, “cookie” information, the type of browser and/or device you’re
using to access our Services, and the page or feature you requested. “Cookies”
are identifiers we transfer to your browser or device that allow us to recognize
your browser or device and tell us how and when pages and features in our
Services are visited and by how many people. You may be able to change the
preferences on your browser or device to prevent or limit your device’s
acceptance of cookies, but this may prevent you from taking advantage of some of
our features. We may use this data to customize content for you that we think
you might like, based on your usage patterns, and generally to improve the
Services. For more information, please visit our Cookie Policy here:
https://www.mixmax.com/legal/cookie-policy/.
INFORMATION COLLECTED FROM OTHER WEBSITES AND DO NOT TRACK POLICY
Through cookies we place on your browser or device, we may collect information
about your online activity after you leave our Services. Just like any other
usage information we collect, this information allows us to improve the Services
and customize your online experience. Your browser may offer you a “Do Not
Track” option, which allows you to signal to operators of websites and web
applications and services (including behavioral advertising services) that you
do not wish such operators to track certain of your online activities over time
and across different websites. Our Services do not support Do Not Track requests
at this time, which means that we may collect information about your online
activity both while you are using the Services and after you leave our Services.
Do Not Track signals are set on a browser-by-browser basis, so you must set them
on every browser you use if you do not wish to be tracked.
THIRD PARTY ANALYTICS SERVICES
We use third party analytics services in order to better understand user
engagement with the Services. When a user browses or uses the Services, these
third party analytics services may collect the user’s IP address, browser type,
and approximate location (based on the IP address). They may also use web logs
or web beacons and may set and access cookies on your computer or other device.
In order to refine our understanding of user engagement, we provide these
services with a user’s name and email address (which we collected as part of the
user’s account registration process).
DOES MIXMAX SHARE PERSONAL INFORMATION?
We neither rent nor sell your Personal Information to anyone. However, we may
share your Personal Information with third parties as described in this section:
Agents and vendors: We employ other companies and people to perform tasks on our
behalf and need to share your information with them, including in some cases the
Personal Information you have provided to us, in order to make the Services
available to you. For example, we may use third party hosting providers or
software developers to help implement and maintain the Services. However, our
agents do not have any right to use the Personal Information we share with them
beyond what is necessary to assist us.
Business Transfers: If we are involved in a reorganization, merger, acquisition
or sale of our assets, your information may be transferred as part of that deal.
We will notify you (for example, via a message to the email address associated
with your account) of any such deal and outline your choices in that event.
Protection of Mixmax and Others: We reserve the right to access, read, preserve,
and disclose any information that we believe is necessary to comply with law or
court order; enforce or apply our applicable terms of use and other agreements;
or protect the rights, property, or safety of Mixmax, our employees, our users,
or others.
IS PERSONAL INFORMATION ABOUT ME SECURE?
We will use very diligent efforts to protect the privacy of your account and
other Personal Information we hold in our records, but unfortunately, we cannot
guarantee complete security. Unauthorized entry or use, hardware or software
failure, and other factors, may compromise the security of user information at
any time.
WHAT PERSONAL INFORMATION CAN I ACCESS?
Because the Personal Information you share with us via the Google OAuth
authentication process originates in your Gmail account, if you want to modify
that Personal Information you may do so through your Gmail account.
Alternatively, you can email [privacy@mixmax.com] for access to, or to update or
delete, your Personal Information that Mixmax has collected.
INDUSTRY-BASED COMPLIANCE
Mixmax can be effectively deployed within a HIPAA-compliant environment. We have
implemented reasonable and accurate safeguards around your electronic Protected
Health Information (ePHI), including the specific safeguards of the HIPAA
Security Rule. We implement all types of controls - administrative, physical,
and technical - against all types of risks - natural, environmental, and
technical.
TRANSFER TO THE U.S. OR OTHER COUNTRIES
We currently use data center facilities located exclusively in the United
States. Your information will be stored and processed in the United States or
other countries where we decide to maintain data center facilities in the
future. By using the Services, you consent to the transfer of information
outside of your country, even if your country has more rigorous data protection
standards. For any Personal Information that may be transferred from the
European Economic Area, please see the EU Residents section below.
EU RESIDENTS
If you are a resident of the European Union (“EU”), United Kingdom,
Lichtenstein, Norway, or Iceland, you may have additional rights under the EU
General Data Protection Regulation (the “GDPR”). Please see our EU Privacy
Policy here.
WHAT IF I HAVE QUESTIONS ABOUT THIS POLICY?
If you have any questions or concerns regarding our privacy policies, please
don’t hesitate to contact us at [privacy@mixmax.com], and we will try to resolve
your concerns.
If you have an unresolved privacy or data use concern that we have not addressed
satisfactorily, please contact our U.S.-based third party dispute resolution
provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
GOOGLE API USAGE DISCLOSURE
Mixmax's use and transfer to any other app of information received from Google
Accounts will adhere to Google API Services User Data Policy, including the
Limited Use requirements.
SECURITY YOU CAN TRUST
GDPR COMPLIANT
HEAVY PENETRATION TESTING
DATA PRIVACY & ENCRYPTION
TRUSTARC CERTIFIED
SOC 2 TYPE II
Our approach to security
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