community.intercom.com Open in urlscan Pro
2600:9000:2646:8400:4:b48f:e840:93a1  Public Scan

Form analysis
4 forms found in the DOM

GET /search/index

<form method="get" action="/search/index" data-bounded-context="Search">
  <div class="searchbox searchbox--large qa-search-area">
    <div class="searchbox__input algolia-search--forum qa-menu-search-input">
      <div class="search-and-filter-wrapper" data-bounded-context="Search"><span>
          <div class="algolia-search-container" aria-expanded="false" aria-owns="downshift-2-menu" role="combobox" aria-haspopup="listbox" aria-labelledby="downshift-1-label">
            <div class="algolia-search-container--empty-input">
              <div class="search-box"><button type="submit" aria-label="Enter" class="search-box__submit" data-toggle="button"><svg aria-hidden="true" width="16" height="16" class="" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg">
                    <path
                      d="M15.5 14H14.71L14.43 13.73C15.41 12.59 16 11.11 16 9.5C16 5.91 13.09 3 9.5 3C5.91 3 3 5.91 3 9.5C3 13.09 5.91 16 9.5 16C11.11 16 12.59 15.41 13.73 14.43L14 14.71V15.5L19 20.49L20.49 19L15.5 14ZM9.5 14C7.01 14 5 11.99 5 9.5C5 7.01 7.01 5 9.5 5C11.99 5 14 7.01 14 9.5C14 11.99 11.99 14 9.5 14Z"
                      fill="currentColor"></path>
                  </svg></button><input aria-label="Search" type="search" placeholder="Search or ask a question" autocomplete="off" autocorrect="off" autocapitalize="off" data-track-type="click keydown" data-element-name="Search input"
                  data-event-filter="enterKeydownFilter" class="search-box__input" aria-autocomplete="list" id="downshift-1-input"><button type="reset" aria-label="Clear search" class="search-box__reset" data-toggle="button" style="opacity: 0;"><svg
                    aria-hidden="true" width="16" height="16" viewBox="0 0 16 16" fill="none" class="">
                    <path
                      d="M8.00065 1.33334C4.31398 1.33334 1.33398 4.31334 1.33398 8.00001C1.33398 11.6867 4.31398 14.6667 8.00065 14.6667C11.6873 14.6667 14.6673 11.6867 14.6673 8.00001C14.6673 4.31334 11.6873 1.33334 8.00065 1.33334ZM11.334 10.3933L10.394 11.3333L8.00065 8.94001L5.60732 11.3333L4.66732 10.3933L7.06065 8.00001L4.66732 5.60668L5.60732 4.66668L8.00065 7.06001L10.394 4.66668L11.334 5.60668L8.94065 8.00001L11.334 10.3933Z"
                      fill="currentColor"></path>
                  </svg></button></div>
            </div>
          </div>
        </span></div>
    </div>
  </div>
</form>

Name: register — POST /member/register

<form name="register" method="post" action="/member/register" class="form js-ajax-form--registration" novalidate="novalidate" data-mn="ItemView" data-mn-app="frontend">
  <div class="js-notification " data-mn="CompositeView" data-mn-app="frontend">
    <div class="box box__pad is-hidden">
      <ul></ul>
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label data-required="1" class="label required" for="register_user_username"> Username * </label>
    </div>
    <div class="second">
      <input type="text" id="register_user_username" name="register[user][username]" required="required">
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label data-required="1" class="label required" for="register_user_email"> E-mail address * </label>
    </div>
    <div class="second">
      <input type="email" id="register_user_email" name="register[user][email]" required="required">
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label data-required="1" class="label required" for="register_user_password"> Password * </label>
    </div>
    <div class="second">
      <input type="password" id="register_user_password" name="register[user][password]" required="required">
    </div>
  </div>
  <div class="form__row">
    <div class="first choices--stacked fancyselect">
      <input type="checkbox" id="register_terms" name="register[terms]" required="required" value="1">
      <label for="register_terms" class="required"> I accept the <a href="/site/terms" target="_blank" class="terms">
          terms &amp; conditions
        </a>
      </label>
    </div>
  </div>
  <div class="email_repeat" style="display: none;">
    <div class="form__row">
      <div class="first">
        <label class="label" for="register_email_repeat"> loginBox.register.email_repeat </label>
      </div>
      <div class="second">
        <input type="text" id="register_email_repeat" name="register[email_repeat]">
      </div>
    </div>
  </div>
  <button type="submit" id="register_submit" name="register[submit]" class="btn btn--cta btn--full-width"> Register as guest <div class="loader"></div></button>
  <input type="hidden" id="register_is_invite" name="register[is_invite]">
  <input type="hidden" id="register__token" name="register[_token]" value="85f3CyG_pEvhJ6lgWAb0Tckcij-spz4L1_JSMyQ8pbg">
</form>

Name: login — POST /member/login

<form name="login" method="post" action="/member/login" class="form js-ajax-form--login" data-mn="ItemView" data-mn-app="frontend">
  <div class="js-notification" data-mn="CompositeView" data-mn-app="frontend">
    <div class="box box__pad is-hidden">
      <ul></ul>
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label class="label required" for="login_usernameOrEmail"> Username or Email </label>
    </div>
    <div class="second">
      <input type="text" id="login_usernameOrEmail" name="login[usernameOrEmail]" required="required">
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label class="label required" for="login_password"> Password </label>
    </div>
    <div class="second">
      <input type="password" id="login_password" name="login[password]" required="required">
    </div>
  </div>
  <div class="form__row">
    <div class="first choices--stacked fancyselect">
      <input type="checkbox" id="login_remember" name="login[remember]" value="1">
      <label for="login_remember"> Remember me </label>
    </div>
  </div>
  <button type="submit" id="login_submit" name="login[submit]" class="btn btn--cta btn--full-width"> Log in as guest <div class="loader"></div></button>
  <div class="box__pad box--note box--blend">
    <a href="#" class="js-open-modal" data-modal="forgot" tabindex="-1" data-mn="ItemView" data-mn-app="frontend">Forgot password?</a>
  </div>
  <input type="hidden" id="login__token" name="login[_token]" value="rDGgqvNh5-bpLDnO3iF9Rx5cn0JsNRVq4LlHae8XD0k">
</form>

Name: forgotPassword — POST /member/forgotPassword

<form name="forgotPassword" method="post" action="/member/forgotPassword" class="form js-ajax-form--forgot" id="form--forgot__2006352553" data-mn="ItemView" data-mn-app="frontend">
  <div class="js-notification" data-mn="CompositeView" data-mn-app="frontend">
    <div class="box box__pad is-hidden">
      <ul></ul>
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label class="label required" for="forgotPassword_username"> Enter your e-mail address </label>
    </div>
    <div class="second">
      <input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required">
    </div>
  </div>
  <div class="form-row first">
    <button type="submit" id="forgotPassword_submit" name="forgotPassword[submit]" class="btn btn--cta qa-submit-button"> Send <div class="loader"></div></button>
    <a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login" data-mn="ItemView" data-mn-app="frontend">Back to overview</a>
  </div>
  <input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="qbKxpuNsEdgB_2uYk47H_E-DbZuUt2lF1axQDM_3w0c">
</form>

Text Content

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17 days ago
1500
 * Recent activity
 * Help others
 * Categories

E
emmanuelakattoNew Participant
posted in Welcome Party
Hi From New Member - Emmanuel Katto

Hi Everyone, I am Emmanuel Katto From Uganda. I just joined this community.
Right now exploring intercom resources. I’ll be posting my queries here if i get
stuck while using intercom for developers. Thanks! Emmanuel Katto

7
957

3 hours ago
Christian HernandezNew Participant
posted in Welcome Party
Hello hello

Hey there, Christian here. I am the main admin of Intercom at Brightside
Financial, + WFM + Real time Analyst + QA. Haha, being knee deep in workflows
has its perks of knowing where to look, what to look for and whats trending
within the business. Glad to be here :)

5
533

4 hours ago
J
jamesonNew Participant
asked in Welcome Party
hello team


hello team

1
203

4 hours ago
Lisa RogersNew Participant
posted in Welcome Party
Greetings from Nevada!

Hello everyone! I oversee the Support operations for a SaaS organization and
I’ve been using Intercom for about 1 ½ years. I love all the functionality and
features that I’ve come to learn and use within Intercom. I’m looking forward to
connecting with you all and learning some new pro tips and best practices to
help scale our business and team. Automation is our main focus the second half
of 2023 so I’m all ears if this is your jam!

9
826

5 hours ago
K
Keti BosikashviliNew Participant
asked in Workflows
Trigger a manual action by the teammate


Can I trigger a custom attribute change within the user's qualification section?

1
406
O
9 hours ago
B
BrookHenryNew Participant
asked in Conversations
Can AI Image Enhancement Tools Improve Customer Support Resources?


Hi all,I'm exploring ways to enhance the visual quality of the help
documentation and customer support resources for my Intercom-powered platform.
Has anyone experimented with AI-based image enhancement tools to improve the
clarity and detail of images, like screenshots or diagrams, used in support
articles? Would love to hear your thoughts or suggestions!!

0
50
B
12 hours ago
B
Bruno MartinsNew Participant
posted in Conversations
Massive chat historic download

Good evening everyone, does anyone know if it's possible to download
conversations in bulk from a specific period? I mean the actual chat history,
the content of the conversations.I need to do a bulk analysis of the most common
topics and customer inquiries, but it's impossible to do that by opening each
conversation one by one. Maybe there any app in the Intercom app store that has
this feature?

1
72
B
12 hours ago
Nur NahidInnovator ✨
asked in Messenger
Intercom with React.js website


Is it possible to integrate intercom live chat with a React.js website?

1
31

16 hours ago
J
johnpienaarNew Participant
asked in Conversations
In-app notifcations into conversations


Hi Currently the in-app notifications do not post to any tables that we can sync
via Fivetran. I seem to recall it was possible to add these to the conversations
data and tag them there, but I can’t seem to find documentation on how to
achieve this. Any info or help in getting the app notifications data into our
data warehouse would be super helpful

1
102
S
16 hours ago
C
Crystal HornNew Participant
asked in Fin AI Agent
Fin didn't initially answer


We’re testing out Fin, and for one of our chat conversations, Fin didn’t provide
an answer immediately. The customer sent another message an hour later, and then
Fin replied. Fin greeted the customer in the widget just fine prior to the
initial customer message. Any ideas on what would cause a delay? Could it be
customer environment? Or an occasional glitch in Fin?

1
161

17 hours ago
Show more activity
B
BrookHenryNew Participant
asked in Conversations
Can AI Image Enhancement Tools Improve Customer Support Resources?


Hi all,I'm exploring ways to enhance the visual quality of the help
documentation and customer support resources for my Intercom-powered platform.
Has anyone experimented with AI-based image enhancement tools to improve the
clarity and detail of images, like screenshots or diagrams, used in support
articles? Would love to hear your thoughts or suggestions!!

0
50
B
12 hours ago
J
johnpienaarNew Participant
asked in Conversations
In-app notifcations into conversations


Hi Currently the in-app notifications do not post to any tables that we can sync
via Fivetran. I seem to recall it was possible to add these to the conversations
data and tag them there, but I can’t seem to find documentation on how to
achieve this. Any info or help in getting the app notifications data into our
data warehouse would be super helpful

1
102
S
16 hours ago
W
William BetteridgeNew Participant
asked in Messages & Series
Tag conversations by different partner widgets?


How can I have different partners each have a widget and then tag each
distribution endpoint as a tag so I know where volumes are coming from per
widget? Example: Brand Apple Brand Orange Both use an intercom widget with our
company, when the message is sent in, I want to be able to identify which brand
I am getting the message from, Apple or Orange. Thank you for the help!

0
30
W
20 hours ago
A
AgemiroNew Participant
asked in Messenger
Intercom config body doesn't accept email


I'm being prevented from putting the email in the body of the intercom web
message, every time I try to put it in, I get: POST 403 (Forbidden). Why is this
happening? Can't I send the email? If the documentation says to put it in?
import * as fromIntercom from '@intercom/messenger-js-sdk';
fromIntercom.Intercom({ app_id: this.appId, name: profile.nickname, userId:
profile.sub email: profile.email });

0
70
A
1 day ago
C
Contato OficinaNew Participant
asked in Mobile SDKs
Issue with Opening Intercom Chat via Push Notification on iOS (React Native)


Hello, I’m experiencing a problem where the Intercom chat does not open when a
user taps on a push notification on iOS. I have implemented the Intercom React
Native plugin as per the documentation, and the messaging functionality works
perfectly. Notifications are received correctly, but tapping on them does not
open the chat as expected. Environment Details: • Platform: iOS • React Native
Version: 0.74 • Intercom React Native Plugin Version: 8.1.0 Problem Description:
• The Intercom messenger is fully integrated into my app, and users can send and
receive messages without any issues. • Push notifications from Intercom are
successfully delivered to the device. • According to the documentation, tapping
on a push notification should automatically open the relevant chat within the
app. However, this is not happening on iOS. • When I tap on a push notification
while the app is closed, the app opens but does not display the chat. Instead,
it remains on the previous screen or the home screen

0
150
C
1 day ago
K
Karel AndriessenNew Participant
asked in Messages & Series
Do checklist open up in new webpages?


Hi, I’m setting up an onboarding checklist for new users. Users will have to go
through multiple pages within our app to complete the list. I did a test run but
the checklist is not opening up on the sequential pages after the initial
launch. How can I make sure that the checklist is opened each time the user goes
to the next page? Or does the user have to manually open the list each time he
moves to another page?

0
120
K
1 day ago
S
shacharzNew Participant
asked in Messenger
Booting intercom messenger with a lead credentials


Hey! In our use case, we are creating a contact (user or a lead) and then
booting the intercom messenger for the created contact. When we are creating a
user, we return the user external_id and hash that was generated, and we start
the messenger with this data, this way the user sees correct conversation and
history. We want to do the same for a created lead, we don’t want to generate
the lead on the client side, but on the backend and then use the lead data to
boot the messenger. We seems to be missing something, because we could not get
the messenger started for a lead.We try using the lead.id, lead.external_id,
with and without the lead hash, added the createdAt timestamp, tried a
combination of those properties, but nothing seems to start the messenger for a
specific lead. What data does the boot function want to get to allow us to start
if for a specific lead? Thank you!

2
282

2 days ago
R
RJ CruzNew Participant
asked in Reporting
Responsiveness report has incomplete data points


Hello Team, Have you had reported issues where the Responsiveness report has
incomplete data points?I posted this also in chat and still waiting feedback. We
want to verify if this is an instance\setting issue we can tweak or is general
for all Intercom users. I would like to ask if this

0
40
R
2 days ago
E
Eliab ShifferawNew Participant
asked in Conversations
Problems With Audio Files Being unviewavle


I am experiencing an issue with the iOS version of the application. All audio
files that are sent via conversation are unviewable and undownloadable due to an
indefinite loading state. Is there a way to resolve this problem?

0
40
E
2 days ago
T
Tom WagnerConnector
asked in Mobile SDKs
Deadlock when unit testing on iOS


When running unit tests in Xcode Cloud we often get a test failure because the
tests failed to start. In those cases we get a spindump indicating that there is
a deadlock caused by something Intercom does as a result of [UIBarAppearance
init] being called. Anyone seen something similar? It seems to be related to a
global initializer so just linking against Intercom will cause the problem. Just
to be sure I’ve changed our code to not call any Intercom methods when running
as part of XCTests but it appears to still be happening.

1
51
T
2 days ago
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