www.shoprunner.com
Open in
urlscan Pro
2600:9000:26da:1200:3:fd7:bd00:93a1
Public Scan
Submitted URL: http://links.shoprunner.com/u/click?_t=930cc671b31b465b88abe9698926d481&_m=0770e30349db431c8038326782b81161&_e=1yGJB...
Effective URL: https://www.shoprunner.com/faq
Submission: On October 15 via api from US — Scanned from DE
Effective URL: https://www.shoprunner.com/faq
Submission: On October 15 via api from US — Scanned from DE
Form analysis 1 forms found in the DOM
<form display="flex" class="sc-dlfnbm gmBGVH">
<div color="base.black" display="inherit" class="sc-bdfBwQ TRuyY"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"
class="lucide lucide-search">
<circle cx="11" cy="11" r="8"></circle>
<path d="m21 21-4.3-4.3"></path>
</svg></div><label class="sc-gsTCUz kKBuJp sc-gsTCUz kKBuJp" for="search-nav">Search</label><input autocomplete="off" placeholder="Search for products or brands" class="sc-bdfBwQ iddRGd cjvibf-2 gOcURX" name="search-nav" type="search"
aria-describedby="search-nav-helper" aria-invalid="false" id="search-nav" value="">
</form>Text Content
You need JavaScript enabled to run this app. Up to 50% off select styles at Cole Haan Shop Now Get a head start on holiday with our gift guides Shop Now ShopRunnerExplore WomenMenBeautyHealth & WellnessHomeKidsShopRunner Edit ClothingActivewearBottomsCoats, Jackets, & OuterwearDressesIntimates BagsBackpacksBag AccessoriesClutchesCrossbody BagsShoulder Bags AccessoriesBeltsHair AccessoriesHats, Gloves, & ScarvesJewelryOther ShoesBootsFlatsHeels & WedgesSandalsSneakers & Athletic ClothingActivewearBlazers & Sport CoatsJeansOuterwearPants AccessoriesBagsBelts & SuspendersCufflinks & JewelryHats, Gloves, & ScarvesOther ShoesBootsDress ShoesLoafers & Slip OnsSandalsSneakers & Athletic SkincareCleanseEye CareFace WashMasksMoisturize MakeupBrushes & ToolsEyesFaceLipsOther Bath & BodyBath & ShowerBody & Hand SoapBody LotionBody Wash & Shower GelDeodorant FragranceBody MistLotions & OilsOtherPerfume Hair Care2 In 1 ShampooConditionerHair Styling ToolsScalp & Hair TreatmentsShampoo Shaving & Beard CareCologne & Body SprayNailsTools & AccessoriesLip ProtectionSun & Outdoors Protection SportsBaseball & SoftballBasketballFootballGolfOther Sports Vitamins & SupplementsLetter VitaminsMineralsMultivitaminsOmegas & Fish OilsSupplements Spa and RelaxationAromatherapyMassage Dietary SupportProtein Powders & BarsWeight Management FitnessFitness AccessoriesHome Gym MachinesWeightsYoga & Pilates Fan GearOutdoor & RecreationMedicineOral CareEye CareMenstrual CareEar, Nose & Throat Care Food & BeveragesBeveragesFood Cleaning & LaundryCleaning ProductsCleaning ToolsLaundry Products & Tools PetsCatsDogsOther Animals ElectronicsAudioCamerasComputersDronesGaming Systems Luggage & TravelBackpacksCarry-onsDuffels & WeekendersGarment BagsLuggage Sets AutoBathLifestyleStorage & OrganizationGiftsHome DecorKitchen and Dining Health & SafetyBaby MonitorsBaby ProofingGrooming ToolsHealth & First Aid ShoesBaby & WalkerBootsClogsFlatsLoafers, Oxfords & Moccasins ClothingAccessoriesBottomsDressesOnesies & BodysuitsOuterwear Gear & EssentialsBaby & Toddler BeddingBathingBlankets & SwaddlesCar Seats & CarriersDiapering Nursing & FeedingBaby FormulaBibs & Burp ClothsBottle FeedingBreast FeedingUtensils & Dishes Best of Gift GuidesFall Boots & BagsValentines Day BeautySummer Wardrobe StaplesSummer Vacation EssentialsSpring SkincareFashion Week Trends Trending Best Overall GiftsBest Stocking StuffersFall Jackets & CoatsCold Weather EssentialsWinter SkincareSkincareSneakersHandbagsActivewearMens FashionSwimwearVacation ModeSpring FashionTop Designers Tips & Tools How to create WishlistsBest Gifts For HerBest Gifts For HimBest Gifts for TeensBest Online Stores and Deals FedexHow it WorksAbout Our AppShipping Policy Saks DealsStoresHow it works Search Open account navigation HomeFAQs FREQUENTLY ASKED QUESTIONS COMMON QUESTIONS GENERAL MEMBER BENEFITS ACCOUNT MANAGEMENT ORDER MANAGEMENT CONTACT US WHAT IS SHOPRUNNER? ShopRunner makes shopping online unexpectedly simple. Shop thousands of brands and save with today’s best deals, all in one place. Plus, sign up for a free ShopRunner membership to get member-exclusive benefits including fast, free shipping, package tracking, free returns, exclusive discounts, and more from ShopRunner-eligible stores . HOW DOES SHOPRUNNER WORK? Shop thousands of brands and save with today’s best deals . Start shopping on ShopRunner.com by clicking on the item or deal to shop as you would on the store’s website. No login or ShopRunner membership required. For more benefits, sign up for a free ShopRunner membership. Enjoy member-exclusive benefits, including fast, free shipping and free returns at dozens of ShopRunner-eligible stores , exclusive deals, and easy package tracking. Once you’ve signed up, simply log in and check out with your ShopRunner account when you shop online at eligible stores to enjoy member benefits. Visit our How It Works page to find out more. IS SHOPRUNNER FREE? You do not need a ShopRunner membership to shop the millions of items from thousands of brands on ShopRunner.com . You can also shop deals at top stores without a ShopRunner membership. To get member-exclusive benefits such as fast, free shipping, easy package tracking, free returns, and exclusive discounts, you need a ShopRunner membership. ShopRunner memberships are free. Sign up for a free membership here , or via one of our partnerships with American Express , Mastercard , or PayPal . FedEx Delivery Manager users can also get a free membership. WHERE CAN I USE MY SHOPRUNNER MEMBER BENEFITS? WHICH STORES CAN I USE SHOPRUNNER? You can view a full list of ShopRunner-eligible stores here . Check back often, as more stores are being added all the time. HOW DO I RESET MY PASSWORD? To reset your ShopRunner password: 1. Sign in to your ShopRunner account. 2. Select My Account. 3. Select My Info. 4. Select the pencil icon. 5. Enter your current password followed by your new password 6. Select Save. If you have forgotten your password, you can reset it here or contact support at memberservices@shoprunner.com . HOW CAN I UNSUBSCRIBE FROM SHOPRUNNER MARKETING EMAILS? To unsubscribe from ShopRunner’s marketing emails: 1. Sign in to your ShopRunner account. 2. Select My Account at the top right-hand corner of your screen. 3. From the drop-down, select My info. 4. Scroll down to the bottom of the page and uncheck the boxes under Email Preference. HOW DO I CANCEL MY SHOPRUNNER MEMBERSHIP? To change membership status, follow these steps: 1. Sign in to your ShopRunner account. 2. Select My Account in the top right corner of your screen. 3. From the drop-down, select My Info. 4. Scroll to the bottom of the page and select Cancel Membership. If you would like your ShopRunner account permanently deleted, you can do so here . Please note, all your ShopRunner account data will be lost. HOW CAN I CONTACT SHOPRUNNER CUSTOMER SERVICE? WHAT IS SHOPRUNNER’S PHONE NUMBER? We can be reached via live chat, or via email at memberservices@shoprunner.com . Please include your full name, an email address to reach you, and a brief description of the issue. We will gladly assist you as quickly as possible. Our hours of operation are Monday-Friday, 8am-8:30pm Central Time and Saturday-Sunday 10:30am-8:30pm Central Time. Live Chat hours of operation are Monday-Friday, 10am-5pm Central Time. Please note that we do not offer phone support currently. WHAT IS SHOPRUNNER? ShopRunner makes shopping online unexpectedly simple. Shop thousands of brands and save with today’s best deals, all in one place. Plus, sign up for a free ShopRunner membership to get member-exclusive benefits including fast, free shipping, package tracking, free returns, exclusive discounts, and more from ShopRunner-eligible stores . HOW DOES SHOPRUNNER WORK? Shop thousands of brands and save with today’s best deals . Start shopping on ShopRunner.com by clicking on the item or deal to shop as you would on the store’s website. No login or ShopRunner membership required. For more benefits, sign up for a free ShopRunner membership. Enjoy member-exclusive benefits, including fast, free shipping and free returns at dozens of ShopRunner-eligible stores , exclusive deals, and easy package tracking. Once you’ve signed up, simply log in and check out with your ShopRunner account when you shop online at eligible stores to enjoy member benefits. Visit our How It Works page to find out more. IS SHOPRUNNER FREE? You do not need a ShopRunner membership to shop the millions of items from thousands of brands on ShopRunner.com . You can also shop deals at top stores without a ShopRunner membership. To get member-exclusive benefits such as fast, free shipping, easy package tracking, free returns, and exclusive discounts, you need a ShopRunner membership. ShopRunner memberships are free. Sign up for a free membership here , or via one of our partnerships with American Express , Mastercard , or PayPal . FedEx Delivery Manager users can also get a free membership. WHAT IS THE SHOPRUNNER APP? The ShopRunner app automatically gathers, tracks, and organizes your online packages and receipts from hundreds of top stores. Search thousands of products from hundreds of brands and save with top deals, all in one place. Plus, get free 2-day shipping, free returns, and exclusive deals at dozens of stores when you check out with ShopRunner. WHAT ARE MY SHOPRUNNER MEMBERSHIP BENEFITS? ShopRunner members can enjoy free 2-day shipping, easy package tracking, free returns, exclusive member discounts, and more on eligible orders at select stores . Sign up for a free ShopRunner membership here . WHERE CAN I USE MY SHOPRUNNER MEMBER BENEFITS? WHICH STORES CAN I USE SHOPRUNNER? You can view a full list of ShopRunner-eligible stores here . Check back often, as more stores are being added all the time. HOW DO I GET FREE 2-DAY SHIPPING? There are three ways to get free 2-day shipping on an order: 1. Log in to your account on ShopRunner.com . You can view the list of stores and items eligible for free 2-day shipping on our website. Clicking on a store or item will take to the store's website where you can complete your order. On the ShopRunner app , tap Home to search for the product you want or browse the shopping categories to view the store page. You can also shop top deals by tapping on Deals. 2. Once logged in to ShopRunner, open a new tab in your browser and visit a ShopRunner-eligible store to shop. At checkout, you will see the ShopRunner logo as an option for shipping if all items are eligible. Once selected, your free shipping benefits will be applied. 3. Visit a store in the ShopRunner network and shop online. Eligible items will have the ShopRunner logo on the item page or in the cart. At checkout, you will see the ShopRunner logo as an option for shipping if all items are eligible. Once the shipping option is selected, you will be prompted to log in with your ShopRunner credentials. Once logged in, your free shipping benefits will be applied. HOW DO I GET FREE RETURNS? HOW DO I RETURN MY ORDER? 1. Sign in to your ShopRunner account. 2. Select Orders. 3. Select View Details 4. Select Print Return Label next to the order. If no button to print your label is visible, that means the store handles returns directly. In such a case, please contact the store directly. Your ShopRunner membership covers shipping fees on all eligible returns. WHAT IS PACKAGE TRACKING AND HOW DO I SET IT UP? All orders placed using ShopRunner can be tracked once the order is confirmed by the store. Orders placed not using ShopRunner can be tracked by connecting your Gmail account to your ShopRunner account. To track your packages, simply log in to your ShopRunner account and click ‘Connect Email’ on the Orders & Returns page. Items displayed on the order list screen without the ShopRunner logo can be identified as orders placed not using ShopRunner. HOW DO I GET MEMBER DISCOUNTS? The ShopRunner discount is applied automatically when logged in to your account. If you are not signed in, you will be prompted to do so in order for the discount to be applied. WHY ARE SOME ITEMS NOT ELIGIBLE FOR SHOPRUNNER? Some stores require a minimum order value before taxes and after discounts to qualify for free 2-day shipping and/or other applicable benefits. The minimum order value can vary depending on the store. Some exclusions apply. When the minimum value requirement is met, the ShopRunner logo will be visible at checkout. CAN I USE MY SHOPRUNNER MEMBER BENEFITS AT SAKS FIFTH AVENUE? ShopRunner benefits are no longer available at Saks Fifth Avenue. We recommend exploring new member benefits at Bloomingdale's or FARFETCH . To see a full list of eligible stores, click here . You can also shop for great deals at Saks OFF 5TH without a ShopRunner membership. HOW DO I CHECK MY SHOPRUNNER MEMBERSHIP STATUS? To find out your membership status: 1. Sign in to your ShopRunner account. 2. Select My Account. 3. Select My Info. 4. See membership status under Account Overview. HOW DO I RESET MY PASSWORD? To reset your ShopRunner password: 1. Sign in to your ShopRunner account. 2. Select My Account. 3. Select My Info. 4. Select the pencil icon. 5. Enter your current password followed by your new password 6. Select Save. If you have forgotten your password, you can reset it here or contact support at memberservices@shoprunner.com . HOW CAN I UNSUBSCRIBE FROM SHOPRUNNER MARKETING EMAILS? To unsubscribe from ShopRunner’s marketing emails: 1. Sign in to your ShopRunner account. 2. Select My Account at the top right-hand corner of your screen. 3. From the drop-down, select My info. 4. Scroll down to the bottom of the page and uncheck the boxes under Email Preference. HOW DO I CANCEL MY SHOPRUNNER MEMBERSHIP? To change membership status, follow these steps: 1. Sign in to your ShopRunner account. 2. Select My Account in the top right corner of your screen. 3. From the drop-down, select My Info. 4. Scroll to the bottom of the page and select Cancel Membership. If you would like your ShopRunner account permanently deleted, you can do so here . Please note, all your ShopRunner account data will be lost. HOW CAN I CHANGE MY PERSONAL ACCOUNT INFO? To change your Personal Info: 1. Sign in to your ShopRunner account. 2. Select My Account at the top right-hand corner of your screen. 3. From the drop-down, select My Info. 4. From here, you can edit or delete specific account details. WHY HAS MY ORDER NOT ARRIVED IN TWO DAYS? Generally, orders will arrive at your address two business days after the package leaves the store's warehouse. This does not account for processing time that a store may need to prepare your order for shipment. Please note that customized or personalized items may take longer to fulfill. Shipments may occasionally be delayed due to federal holidays or inclement weather. HOW CAN I CANCEL OR CHANGE MY ORDER? Although ShopRunner is unable to cancel, change, or expedite any order, remember that returns are always free. If you made an order in error and wish to cancel or change your order, please contact the store immediately for assistance. WHERE IS MY REFUND FOR MY RETURN? While ShopRunner covers the cost of return shipping, returned merchandise and refund payments are handled directly by the stores. For updates on return status and refunds, please contact the store your order was purchased with the order number. WHICH CARRIER DOES SHOPRUNNER USE? ShopRunner does not ship orders. Whenever you order with ShopRunner, the item is fulfilled and shipped from the store you ordered from by a third-party courier. HOW CAN I CONTACT SHOPRUNNER CUSTOMER SERVICE? WHAT IS SHOPRUNNER’S PHONE NUMBER? We can be reached via live chat, or via email at memberservices@shoprunner.com . Please include your full name, an email address to reach you, and a brief description of the issue. We will gladly assist you as quickly as possible. Our hours of operation are Monday-Friday, 8am-8:30pm Central Time and Saturday-Sunday 10:30am-8:30pm Central Time. Live Chat hours of operation are Monday-Friday, 10am-5pm Central Time. Please note that we do not offer phone support currently.