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Eventbrite
HELP CENTRE
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Terms and policies
Help Centre
Terms and policies
EVENTBRITE PRIVACY POLICY
Last Updated: June 26th, 2024
To learn more about Eventbrite's Legal Terms, take a look here.
In this article
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1. Who We Are.
1.1 Eventbrite Services.
Welcome to Eventbrite! We are a ticketing and registration platform dedicated to
bringing the world together through live experiences. Through our platform,
mobile apps and services, we enable people all over the world to create,
discover, share and register for events.
Eventbrite's products, features and offerings are available (a) online through
various Eventbrite properties including without limitation, Eventbrite,
Eventbrite Communities, Eventbrite Music, Eventbrite Venue, Lanyrd, Rally,
Ticketea, Ticketfly, nvite ("Site(s)"); (b) off platform, including without
limitation, RFID, entry management, sponsorship and marketing or distribution
services; and (c) through mobile applications, webpages, application programming
interfaces, and subdomains ("Applications"). (a), (b), and (c) are collectively
referred to as "Eventbrite Properties" or our "Services".
1.2 Who's Who.
When this Privacy Policy uses the term "Organizer" we mean event creators using
the Services to create events for consumers using our Services (a) to consume
information about, or attend, events ("Consumers"), or (b) for any other reason.
Organizers, Consumers and third parties using our Services are all referred to
in these Terms collectively as "Users", "you" or "your".
Eventbrite, Inc. is a Delaware corporation with its principal place of business
at 95 Third Street, 2nd Floor, San Francisco, California, 94103, Reg. No.
4742147 ("Eventbrite," "us," "we" or "our"). If you are resident in the EEA or
Switzerland, Eventbrite, Inc. is the responsible party with respect to Personal
Data (defined below) collected through the Services. Eventbrite
EU's representative for European data protection law purposes is Eventbrite
Operations (IE) Limited with its principal place of business at 97 South Mall
Cork, T12 XV54 Ireland. Eventbrite’s UK representative for European data
protection law purposes is Eventbrite UK Limited with its principal place of
business at The Pavilions, Bridgwater Road, Bristol, England, BS13 8FD.
If you have any questions or concerns at any time, please do not hesitate to
contact us at the address above or by contacting us at privacy@eventbrite.com.
2. Our Privacy Statement.
2.1 Application.
This Privacy Policy sets forth our policy with respect to information that can
be associated with or which relates to a person and/or could be used to identify
a person ("Personal Data") that is collected from Users on or through the
Services. This policy also covers personal data collected from Eventbrite sales
customers and prospects. We take the privacy of your Personal Data seriously.
Because of that, we have created this Privacy Policy. Please read this Privacy
Policy as it includes important information regarding your Personal Data and
other information.
"Non-Personal Data" as used in this Privacy Policy is therefore any information
that does not relate to a person and/or cannot be used to identify a person.
When you interact with the Services, we may collect Non-Personal Data. The
limitations and requirements in this Privacy Policy on our collection, use,
disclosure, transfer and storage/retention of Personal Data do not apply to
Non-Personal Data.
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3. Personal Data That We Collect.
When you use or interact with us through the Services or engage with Eventbrite
as a sales customer or prospect, we may collect Personal Data. Sometimes this
will be on our own behalf and other times this will be on behalf of an Organizer
using our Services to run an event. This is an important distinction for
purposes of certain data protection laws and is explained in more detail below.
3.1 Information Collected From All Users.
Information you provide to us: For all Users we collect Personal Data when you
voluntarily provide such information to the Services, such as when you register
for access to the Services, contact us with inquiries, respond to one of our
surveys, register for or purchase tickets to an event, or browse or use certain
parts of the Services. The Personal Data we may collect includes without
limitation your name, address, email address, content you have signaled you are
interested in (for example, by viewing, clicking, liking, following, or
searching on our Services) and any other information that you choose to provide
and/or that enables Users to be personally identified.
Information we automatically collect: We also automatically collect certain
technical data that is sent to us from the computer, mobile device and/or
browser through which you access the Services ("Automatic Data"). Automatic
Data, includes without limitation, a unique identifier associated with your
access device and/or browser (including, for example, your Internet Protocol
(IP) address) characteristics about your access device and/or browser,
statistics on your activities on the Services, information about how you came to
the Services and data collected through Cookies, Pixel Tags, Local Shared
Objects, Web Storage and other similar technologies. We and our vendors use such
technologies to collect information on a real-time basis about how you use and
navigate our Services. This may include information about your browsing
behavior, page visits, clicks and cursor movements and searches on our sites.
The information (including your IP address) collected by these technologies will
be disclosed to or collected directly by these vendors, who use the information
to help us evaluate your use of the Services.
You can find out more information about how we use Cookies and other similar
tracking technologies in our Cookie Statement. When you register for the
Services or otherwise submit Personal Data to us, we may associate other
Non-Personal Data (including Non-Personal Data we collect from third parties)
with your Personal Data. At such instance, we will treat any such combined data
as your Personal Data until such time as it can no longer be associated with you
or used to identify you.
3.2 Information Collected From Organizers.
If you are an Organizer we will collect additional Personal Data from you.
Information you provide to us: In some cases, we may collect your credit card
information (e.g., your credit card number and expiration date, billing address,
etc.), some of which may constitute Personal Data, to secure certain payments.
In addition, if you use our payment processing services, we will collect
financial information from you (e.g., your bank account information or an
address to send checks) as necessary to facilitate payments and information
required for tax purposes (e.g., your taxpayer identification number). When you
create an event, we may ask you to provide a phone number and send you a text
message to verify your account and prevent fraudulent activity on our Services.
Our SMS Terms are available here.
Information we obtain from other sources: We may also collect or receive
Personal Data including your name, email address and other contact information
from third party sources, such as third party websites and marketing partners,
your bank, our payment processing partners and credit reporting agencies.
3.3 Information Collected From Consumers.
If you are a Consumer we will collect additional Personal Data from you,
sometimes for our own purposes and other times on behalf of an Organizer (see
Section 16 below for more information).
Information you provide via Eventbrite Properties or Applications: If you
register for a paid event, you will provide financial information (e.g., your
credit card number and expiration date, billing address, etc.) some of which may
constitute Personal Data. In addition, Organizers can set up event registration
pages to collect virtually any information from Consumers in connection with
registration for an Organizer's event listed on the Services. Eventbrite does
not control an Organizer's registration process nor the Personal Data that they
collect. When you register for, or otherwise provide information to Eventbrite
in conjunction with an Organizer event or activity, whether that information is
yours or a third party’s, in connection with a purchase, registration, or
transfer, that Organizer will receive and may use the information you provide.
Please see Section 5.5 below, titled “How We Disclose and Transfer Your Personal
Data: Organizers” for more information about an Organizer’s receipt and use of
your Personal Data.
Information we obtain from other sources: We may also collect or receive
Personal Data from third party sources, such as Organizers, other Consumers,
social media or other third party integrations, your credit card issuing bank,
our payment processing partners or other third parties.
3.4 Information Collected from Sales Clients and Leads.
If you engage with the Eventbrite sales team we may collect the following: your
name, email, address, phone number, and other professional contact information.
If you engage with the sales team and consent to recording a meeting, the sales
team may collect audio and/or video recordings of you.
4. How We Use Your Personal Data.
We collect and use the Personal Data we collect in a manner that is consistent
with this Privacy Policy, and applicable privacy laws. We may use the Personal
Data as follows:
4.1 Specific Reason.
If you provide Personal Data for a certain purpose, we may use the Personal Data
in connection with the purpose for which it was provided. For instance, if you
contact us by email, we will use the Personal Data you provide to answer your
question or resolve your problem and will respond to the email address from
which the contact came.
4.2 Access and Use.
If you provide Personal Data in order to obtain access to or use of the Services
or any functionality thereof, we will use your Personal Data to provide you with
access to or use of the Services or functionality and to analyze your use of
such Services or functionality. For instance, if you supply Personal Data
relating to your identity or qualifications to use certain portions of the
Services, we will use that information to make a decision as to granting you
access to use such Services and to assess your ongoing qualification to use such
Services.
4.3 Internal Business Purposes.
We may use your Personal Data for internal business purposes, including without
limitation, to help us improve the content and functionality of the Services, to
better understand our Users, to improve the Services, to protect against,
identify or address wrongdoing, to enforce our Terms of Service, to manage your
account and provide you with customer service, and to generally manage the
Services and our business.
4.4 Eventbrite and Organizer Marketing.
We may use your Personal Data for our marketing and advertising purposes,
including (without limitation) by email, SMS marketing, display media, and
targeting other devices (such as tablets, mobile devices and televisions). We do
this in order to inform you about services or events we believe might be of
interest to you, develop promotional or marketing materials and display
Eventbrite or event-related content and advertising on or off the Services that
we believe might be of interest to you. We may also do this on behalf of an
Organizer, for example where your prior interactions with an Organizer suggest
you may be interested in a particular type of event. See "Opt Out from
Electronic Communications" below on how to opt out of various Eventbrite
marketing communications.
You may see advertisements for our Services on third party websites, including
on social media platforms. We also provide Organizers with tools to help them
display advertisements for their events on third party websites and social media
platforms. Where you see an advertisement on a third party website or social
media platform, this may be because we or the Organizer engaged the third party
or social media platform to show the advertisement to Users, or to others who
have similar attributes to our Users. In some cases, this involves sharing your
email address or other contact details with the third party or social media
platform so that they can identify you as one of our Users, or identify other
individuals with similar attributes to you in order to show them advertisements
for our Services (or for our Organizer’s events). If you no longer want your
Personal Data to be used for these purposes please contact us at
privacy@eventbrite.com. In the case of an Organizer’s advertising, you may need
to contact the Organizer directly. For more information about how we and
Organizers market on, and interact with social media sites, please refer to
section 5.6.
4.5 Organizer Emails.
We allow Organizers to use our email tools to contact Consumers for their
current and past events, so you may receive emails from our system that
originate with such Organizers and that we send on their behalf. If you
registered for an event on the Services, your email address is available to that
Organizer. However, Organizers may also import the email addresses they have
from external sources and send communications through the Services to those
email addresses, and we will deliver those communications to those email
addresses on the Organizer's behalf. The Organizer and not Eventbrite is
responsible for sending these emails. See "Opt Out from Electronic
Communications" below on how to opt out of Organizer-initiated communications.
4.6 Use of Interest-Based Data.
We sometimes make inferences about the type of events or activities you may be
interested in based on information you provide in your Eventbrite profile,
events attended, and your use of the Services. We may use these inferences to
help target advertising or customize recommendations to you, including on behalf
of Organizers. We may do this on an individualized basis, or an aggregated or
generalized basis. For instance, we may determine that users who follow an
organizer’s events collection are more likely to attend future events from that
organizer and organizers who host similar events. We may direct (or assist in
directing) content or recommendations related to that organizer or similar
organizers.
4.7 Other Purposes.
If we intend to use any Personal Data in any manner that is not consistent with
this Privacy Policy, you will be informed of such anticipated use prior to or at
the time the Personal Data is collected or we will obtain your consent
subsequent to such collection but prior to such use.
4.8 Aggregated Personal Data.
In an ongoing effort to understand and serve our Users better, we often conduct
research on our customer demographics, interests and behavior based on Personal
Data and other information that we have collected. This research is typically
conducted on an aggregate basis only that does not identify you. Once Personal
Data is in an aggregated form, for purposes of this Privacy Policy, it becomes
Non-Personal Data.
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5. How We Disclose And Transfer Your Personal Data.
5.1 Background.
We are not in the business of selling your Personal Data. We consider this
information to be a vital part of our relationship with you. Therefore, we will
not sell your Personal Data to third parties, including third party advertisers.
Some interpretations of the CCPA take the position that when a website uses
third parties’ cookies or similar technology for its own analytics or
advertising purposes, the website is engaged in a “sale.” For more information,
please see the State-Specific Supplemental Privacy Notices available here. There
are certain circumstances in which we may disclose, transfer or share your
Personal Data with certain third parties without further notice to you, as set
forth in this Privacy Policy.
5.2 Business Transfers.
As we develop our business, we might sell or buy businesses or assets. In the
event of a corporate sale, merger, reorganization, dissolution or similar event,
Personal Data may be part of the transferred assets. We may also disclose your
Personal Data in the course of due diligence for such an event. You acknowledge
and agree that any successor to or acquirer of Eventbrite (or its assets) will
continue to have the right to use your Personal Data and other information in
accordance with the terms of this Privacy Policy.
5.3 Parent Companies, Subsidiaries and Affiliates.
We may also share your Personal Data with our parent companies, subsidiaries
and/or affiliates for purposes consistent with this Privacy Policy. Our parent
companies, subsidiaries and affiliates will be bound to maintain that Personal
Data in accordance with this Privacy Policy.
5.4 Agents, Consultants and Service Providers.
We may share your Personal Data with our contractors and service providers who
process Personal Data on behalf of Eventbrite to perform certain
business-related functions. These companies include our marketing agencies,
online advertising providers, data enhancement and data services providers,
database service providers, backup and disaster recovery service providers,
email service providers, payment processing partners, customer support, tech
support, hosting companies and others. When we engage another company to perform
such functions, we may provide them with information, including Personal Data,
in connection with their performance of such functions.
5.5 Organizers.
In addition, when you register for an event, sign up for communications, enter a
contest, or otherwise input your Personal Data (such as through a web form) to
communicate with an Organizer or participate in an Organizer event, that
Organizer will receive that information. For instance, if you input your name
and email address into a web form for an Organizer offer, activity or event, the
Organizer will receive that information. The Organizer may then send you
marketing or other communications, which may be subject to its own, separate
privacy policy. Likewise, if you provide your mobile phone number, you may
receive information messages related to the service, event, activity or
information in which you’ve expressed interest.
When you purchase tickets to, register for or donate to an event, transfer an
event ticket or registration to another person, enter a contest, or otherwise
input your Personal Data (such as through a web form), or otherwise communicate
with an Organizer, or participate in or express interest in an Organizer or
Organizer event or activity, that Organizer will receive the information you
provide, including your Personal Data, and where a ticket or registration is
transferred, the Personal Data of the transferee as well. Other third parties
that are involved in or on whose behalf an event or activity is promoted, may
receive that Personal Data as well. For example, as to fundraising pages, we may
provide your Personal Data both to the Organizer charity of the fundraising page
and the Organizer of the event to which the fundraising page is linked. In some
instances, an Organizer may appoint a third party, which may or may not be
affiliated with the Organizer, to create an event or fundraising page on its
behalf (we call these third parties ("Third Party Organizers").
For example, and without limitation, a concert venue (the Organizer, in this
case) may allow third party promoters or production companies (the Third Party
Organizers) to create events that will be hosted at the Organizer's venue using
its Eventbrite account. In that case, we may provide your Personal Data to the
Third Party Organizers on behalf of the Organizers. The same is true for
contests and sweepstakes: we may provide your Personal Data to both the
Organizer promoting the contest or sweepstakes, and any legal sponsor of the
contest or sweepstakes (such as a brand sponsor).
We are not responsible for the actions of these Organizers, or their Third Party
Organizers (or other downstream recipients of your Personal Data), with respect
to your Personal Data. It is important that you review the applicable policies
of the Organizers, and if applicable and available, their appointed Third Party
Organizers, of an event (and the related fundraising page, if applicable) before
providing Personal Data or other information in connection with that event or
related fundraising page. Similarly, if you are a member of an Organizer's
organization within Eventbrite, your Personal Data will be available to the
Organizer and shared with those Third Party Organizers granted permission by the
Organizer to view all members of the Organizer's organization.
5.6 Facebook, Social Media and Other Third Party Connections.
a. Connecting Your Eventbrite Account to Social Media Services.
You can connect your Eventbrite account to your accounts on third party services
like Facebook, in which case we may collect, use, disclose, transfer and
store/retain information relating to your account with such third party services
in accordance with this Privacy Policy. For example, if you connect with
Facebook, we store your Facebook id, first name, last name, email, location,
friends list and profile picture and use them to connect with your Facebook
account to provide certain functionality on the Services, like recommending
events that your Facebook friends are interested in and sharing the events you
are interested in, or attending, with certain groups of people like your
Facebook friends.
b. “Liking” or “Following” Eventbrite on Social Media.
In addition, when you “like” or “follow” us on Facebook, Instagram, Twitter or
other social media sites (to the extent we provide that capability), we may
collect some information from you including your name, email address, and any
comments or content you post relevant to us. We likewise may collect your
information if you sign up for one of our promotions or submit information to us
through social media sites.
c. Facebook Plug-Ins and Links on Our Pages.
Eventbrite’s own website may contain links to Facebook as well, such as through
the Facebook “Like” or “Share” button or other social plug-ins. When you
interact with these features and links, your browser will establish a direct
link with the Facebook servers, and Facebook will receive information about your
browser and activity, and may link it to your Facebook user account. For more
information about how Facebook uses data, please see Facebook’s own policies.
d. Additional Facebook Marketing and Connectivity by Organizers.
In addition, if you are a member of Facebook (or another social media platform),
and you provide Personal Data to an Organizer (such as in the ways described in
Section 5.5), the Organizer may use that Personal Data to send you advertising
and offers through Facebook (or another social media) platform, including when
you are on Facebook or another social media platform. The Organizer may use tool
thats we provide and may also work with third parties to enable this data
integration and advertising. Facebook and other social media platforms may
provide a way to opt out of this type of advertising. Please review their user
settings and support pages to learn more about how they help you to manage
privacy and marketing choices.
e. Third party services and integrations.
Eventbrite may provide you with opportunities to contract directly with third
parties, to integrate with third party services or applications through our
platform, and/or to access Eventbrite’s Services through certain third party
services. In such instances, we will disclose your Personal Data to other
entities in order to fulfill a request by you, or to provide services you have
requested. If you access Eventbrite via a third-party service, we may disclose
information to those services, including information about your purchase or
checkout activity, for reporting purposes.
5.7 Legal Requirements.
We may disclose your Personal Data if required to do so by law in order to (for
example) respond to a subpoena or request from law enforcement, a court or a
government agency (including in response to public authorities to meet national
security or law enforcement requirements), or in the good faith belief that such
action is necessary to (a) comply with a legal obligation, (b) protect or defend
our rights, interests or property or that of third parties, (c) prevent or
investigate possible wrongdoing in connection with the Services, (d) act in
urgent circumstances to protect the personal safety of Users of the Services or
the public, or (e) protect against legal liability.
6. How We Store Your Personal Data.
We may store Personal Data itself or such information may be stored by third
parties to whom we have transferred it in accordance with this Privacy Policy.
We take what we believe to be reasonable steps to protect the Personal Data
collected via the Services from loss, misuse, unauthorized use, access,
inadvertent disclosure, alteration and destruction. However, no network, server,
database or Internet or email transmission is ever fully secure or error free.
Therefore, you should take special care in deciding what information you send to
us electronically. Please keep this in mind when disclosing any Personal Data.
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7. How You Can Access, Update, Correct or Delete Your Personal Data.
You can access or delete your Personal Data stored by us.
You can download a copy of your Personal Data in machine readable form and/or
delete your Personal Data by visiting the Eventbrite Privacy Center. You can
also edit some of your Personal Data directly through your account. In certain
cases, you can ask us to correct and update any inaccurate Personal Data using
the contact information below, and we will consider your request in accordance
with applicable laws.
If a Consumer initiates a data deletion request, Eventbrite is authorized to
delete or anonymize Personal Data of the requesting Consumer from the Services
even if that means removing its availability to the Organizer through the
Services. However, if you are a Consumer, you understand that even if Eventbrite
deletes or anonymizes your Personal Data upon your request or pursuant to this
Policy, your Personal Data may still be available in the Organizer's own
databases if transmitted to the Organizer prior to Eventbrite receiving or
taking action on any deletion or anonymization activity.
Ticketfly Consumers may also access, update, correct or delete Personal Data and
exercise these rights using the contact information below. We will consider and
respond to all requests in accordance with applicable law.
8. How Long We Retain Your Personal Data.
We may retain your Personal Data as long as you are registered to use the
Services. You may delete your account by visiting the Account Settings page.
However, we may retain Personal Data for an additional period as is permitted or
required under applicable laws. Even if we delete your Personal Data it may
persist on backup or archival media for an additional period of time for legal,
tax or regulatory reasons or for legitimate and lawful business purposes. For
sales customers and prospects, we retain your data as long as we maintain a
relationship with you and for a limited period of thereafter as necessary to
meet business and legal requirements.
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9. Cookies, Pixels Tags, Local Shared Objects, Web Storage And Similar
Technologies.
Please refer to our Cookie Statement for more information about our use of
cookies and other similar tracking technologies.
10. Your Choices.
You have several choices available when it comes to your Personal Data:
10.1 Limit the Personal Data You Provide.
You can browse the Services without providing any Personal Data (other than
Automatic Data to the extent it is considered Personal Data under applicable
laws) or with limiting the Personal Data you provide. If you choose not to
provide any Personal Data or limit the Personal Data you provide, you may not be
able to use certain functionality of the Services. For instance, in order to buy
tickets as a Consumer, your name and email address will be required by the
Organizer.
10.2 Opt Out from Electronic Communications.
(a) Eventbrite Marketing Communications.
Where it is in accordance with your marketing preferences, Eventbrite may send
you electronic communications marketing or advertising the Services themselves
or events on the Services, to the extent you have registered for the Services or
purchased a ticket and/or registration to an event listed on the Services. You
can also "opt out" of receiving these electronic communications by clicking on
the "Unsubscribe" link at the bottom of any such electronic communication. In
addition, you may also manage your email preferences at any time by logging in
(or signing up and then logging in), clicking on "Account" and then "Email
Preferences."
(b) Organizer-initiated Communications.
Organizers may use our email tools to send electronic communications to those on
their email subscription lists, including Consumers who have registered for
their events on the Services in the past. Although these electronic
communications are sent through our system, Eventbrite does not determine the
content or the recipients of these electronic communications. Organizers are
required to use our email tools only in accordance with all applicable laws.
Eventbrite provides an "Unsubscribe" link on each of these emails, which allows
recipients to "opt out" of electronic communications from the particular
Organizer.
(c) Social Notifications.
If you connect your Facebook account or sign up for other social media
integrations whose product features include social notifications (i.e., updates
on what your friends are doing on the Services), you will receive these social
notifications. You can manage these social notifications by toggling your social
settings to private or disconnecting such integration.
(d) Transactional or Responsive Communications.
Certain electronic communications from Eventbrite are responsive to your
requests. For instance, if you are a Consumer, we must email you your ticket or
registration on behalf of the Organizer when you purchase such ticket or
registration. As a further example, if you email our customer support
department, we will return your email. Notwithstanding any unsubscribe election
that you have made, you will still receive these transactional or responsive
emails. You can stop receiving these types of emails only by contacting us. By
electing to stop receiving all electronic communications from us or through our
system, you will no longer receive any updates on events you have created
(including payout issues) or on events you are registered to attend (including
emails with your tickets). We do not recommend that you do this unless you plan
to no longer use the Services, are not currently registered for an event, are
not currently organizing an event, and will have no need to receive further
communications from us or through our system.
(e) Retention.
It may take up to forty-eight (48) hours for us to process an unsubscribe
request. Even after you opt out of all electronic communications, we will retain
your Personal Data in accordance with this Privacy Policy, however, we will no
longer use it to contact you. However, Organizers who have received your
Personal Data in accordance with this Privacy Policy may still use that Personal
Data to contact you in accordance with their own privacy policies, but they may
not use our system to do so.
10.3 Do Not Track.
We currently do not participate in any "Do Not Track" frameworks that would
allow us to respond to signals or other mechanisms from you regarding the
collection of your Personal Data.
10.4 Targeted Advertising.
Eventbrite may work with certain advertising partners to show you ads that are
targeted to your interests as described in section 4.4 of this Privacy Policy.
To opt out of targeted advertising, click the Do Not Sell Or Share My Personal
Information link in the footer of our homepage. To complete your request, you
must switch the toggle and submit a request through the Eventbrite Privacy
Center.
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11. Exclusions.
11.1 Personal Data Provided to Others.
This Privacy Policy does not apply to any Personal Data that you provide to
another User or visitor through the Services or through any other means,
including to Organizers on event pages or information posted by you to any
public areas of the Services.
11.2 Third Party Links.
This Privacy Policy applies only to the Services. The Services may contain links
to other websites not operated or controlled by us (the "Third Party Sites").
The policies and procedures we described here do not apply to the Third Party
Sites. The links from the Services do not imply that we endorse or have reviewed
the Third Party Sites. We suggest contacting those sites directly for
information on their privacy policies.
12. Children - Children's Online Privacy Protection Act.
We do not knowingly collect Personal Data from children under the age of
thirteen (13). If you are under the age of thirteen (13), please do not submit
any Personal Data through the Services. We encourage parents and legal guardians
to monitor their children's Internet usage and to help enforce our Privacy
Policy by instructing their children never to provide Personal Data through the
Services without their permission. If you have reason to believe that a child
under the age of 13 has provided Personal Data to us through the Services,
please contact us and we will endeavor to delete that information from our
databases.
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13. International Privacy Laws.
If you are visiting the Services from outside the United States, please be aware
that you are sending information (including Personal Data) to the United States
where our servers are located. That information may then be transferred within
the United States or back out of the United States to other countries outside of
your country of residence, depending on the type of information and how it is
stored by us. These countries (including the United States) may not necessarily
have data protection laws as comprehensive or protective as those in your
country of residence; however, our collection, storage and use of your Personal
Data will at all times continue to be governed by this Privacy Policy.
14. Changes To This Privacy Policy.
The Services and our business may change from time to time. As a result, at
times it may be necessary for us to make changes to this Privacy Policy. We
reserve the right, in our sole discretion, to update or modify this Privacy
Policy at any time (collectively, "Modifications"). Modifications to this
Privacy Policy will be posted to the Site with a change to the "Updated" date at
the top of this Privacy Policy. In certain circumstances Eventbrite may, but
need not, provide you with additional notice of such Modifications, such as via
email or with in-Service notifications. Modifications will be effective thirty
(30) days following the "Updated" date or such other date as communicated in any
other notice to you.
Please review this policy periodically, and especially before you provide any
Personal Data. This Privacy Policy was updated on the date indicated above. Your
continued use of the Services following the effectiveness of any Modifications
to this Privacy Policy constitutes acceptance of those Modifications. If any
Modification to this Privacy Policy is not acceptable to you, you should cease
accessing, browsing and otherwise using the Services.
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15. Dispute Resolution.
If you have a complaint about Eventbrite's privacy practices you should write to
us at: Eventbrite, Inc., Attn: Privacy Officer, 95 Third Street, 2nd Floor, San
Francisco, California, 94103 USA, or by email privacy@eventbrite.com. We will
take reasonable steps to work with you to attempt to resolve your complaint.
Residents of the EEA, Switzerland or the UK who believe that their information
has not been processed in compliance with the EU-US Data Privacy Framework, the
Swiss-US Data Privacy Framework or the UK Extension to the EU-US Data Privacy
Framework may raise their complaints in a number of ways. For further
information, please see our Data Privacy Framework Notice.
16. EEA, SWITZERLAND AND UK ONLY
The EU General Data Protection Regulation (GDPR) requires Eventbrite and
Organizers using the Service to provide Users with more information about the
processing of their Personal Data. Here is what you need to know:
Legal grounds for processing your Personal Data
The GDPR requires us to tell you about the legal ground we're relying on to
process any Personal Data about you. The legal grounds for us processing your
Personal Data for the purposes set out in Section 4 above will typically be
because:
* you provided your consent;
* it is necessary for our contractual relationship;
* the processing is necessary for us to comply with our legal or regulatory
obligations; and/or
* the processing is in our legitimate interest as an event organizing and
ticketing platform (for example, to protect the security and integrity of our
systems and to provide you with customer service, etc.).
Transfers of Personal Data
As Eventbrite is a global company, we may need to transfer your Personal Data
outside of the country from which it was originally provided. This may be
intra-group or to third parties that we work with who may be located in
jurisdictions outside the EEA, Switzerland and the UK which have no data
protection laws or laws that are less strict compared with those in Europe.
Whenever we transfer Personal Data outside of the EEA, Switzerland or the UK, we
take legally required steps to make sure that appropriate safeguards are in
place to protect your Personal Data. This includes the use of Standard
Contractual Clauses issued pursuant to Commission Implementing Decision (EU)
2021/914 of June 4, 2021 of the European Parliament and of the Council, and for
transfers from the UK, the UK International Data Transfer Addendum (IDTA). You
can find Eventbrite's pre-signed Standard Contractual Clauses and additional
information in the Organizer Data Processing Agreement (DPA).
Eventbrite has also certified its compliance with the EU-US Data Privacy
Framework, the Swiss-US Data Privacy Framework, and the UK Extension to the
EU-US Data Privacy Framework as set forth by the U.S. Department of Commerce
regarding the collection, use, and retention of personal data transferred from
those countries. We have certified that we adhere to the Data Privacy Framework
principles of Notice, Choice, Accountability for Onward Transfers, Security,
Data Integrity & Purpose Limitation, Access, and Recourse, Enforcement &
Liability when processing Personal Data from the EEA, Switzerland or the UK in
the United States. You can find out more about our commitment to the EU-US Data
Privacy Framework, the Swiss-US Data Privacy Framework, and the UK Extension to
the EU-US Data Privacy Framework in our Data Privacy Framework Notice.
Personal Data retention
We retain your Personal Data for as long as necessary to provide you with our
Services, or for other important purposes such as complying with legal
obligations, resolving disputes, and enforcing our agreements.
If you have an account with us, we will typically retain your Personal Data for
a period of ninety (90) days after you have requested that your account is
closed or if it's been inactive for seven (7) years.
Your rights
Data protection law provides you with rights in respect of Personal Data that we
hold about you, including the right to request a copy of the Personal Data,
request that we rectify, restrict or delete your Personal Data, object to
profiling and unsubscribe from marketing communications.
For the most part, you can exercise these rights by logging in and visiting the
My Account page or changing the "cookie settings" in your browser (see our
Cookie Statement for more information). If you can't find what you're looking
for in the My Account page, please contact us using the contact information set
out in Section 15 above. Please note that requests to exercise data protection
rights will be assessed by us on a case-by-case basis. There may be
circumstances where we are not legally required to comply with your request
because of the laws in your jurisdiction or because of exemptions provided for
in data protection legislation. If you have a complaint about how we handle your
Personal Data, please get in touch with us as set forth in Section 15 to
explain. If you are not happy with how we have attempted to resolve your
complaint, you may contact the relevant data protection authority.
Eventbrite as a data controller and a data processor
EU data protection law makes a distinction between organizations that process
Personal Data for their own purposes (known as "data controllers") and
organizations that process personal data on behalf of other organizations (known
as "data processors"). If you have a question or complaint about how your
Personal Data is handled, these should always be directed to the relevant data
controller since they are the ones with primary responsibility for your Personal
Data.
Eventbrite may act as either a data controller or a data processor in respect of
your Personal Data, depending on the circumstances.
For example, if you create an account with us to organize your events,
Eventbrite will be a data controller in respect of the Personal Data that you
provide as part of your account. We will also be a data controller of the
Personal Data that we have obtained about the use of the Applications or
Eventbrite Properties, which could relate to Organizers or Consumers. We use
this to conduct research and analysis to help better understand and serve Users
of the Services as well as to improve our platform and provide you with more
targeted recommendations about events we think may be of interest to you.
However, if you register for an event as a Consumer, we will process your
Personal Data to help administer that event on behalf of the Organizer (for
example, sending confirmation, promotional and feedback emails, processing
payments, etc.) and to help the Organizer target, and understand the success of,
their event and event planning (for example, providing event reports, using
analytics to gain insights into the effectiveness of various sales channels,
etc.). In these circumstances, Eventbrite merely provides the tools for
Organizers; Eventbrite does not decide what Personal Data to request on
registration forms, nor is it responsible for the continued accuracy of any
Personal Data provided. Any questions that you may have relating to your
Personal Data and your rights under data protection law should therefore be
directed to the Organizer as the data controller, not to Eventbrite.
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17. RESIDENTS OF CERTAIN STATES
If you are a resident of a state that has implemented a law that provides you
with additional rights regarding your personal data including California,
Virginia, Colorado, Connecticut, Utah or Nevada, we provide additional
information about our information practices and you may have certain rights with
respect to your information. For more information, please see the State-Specific
Supplemental Privacy Notices here.
18. BRAZIL ONLY.
If you are a Brazil user, we provide additional information about our
information practices and you may have certain rights with respect to your
information. For more information, please see the Brazil Supplemental Privacy
Notice here.
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