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SENIOR VENDOR MANAGER

Location Durham, North Carolina, United States of America Category Finance &
Actuary Posted Date: 07/28/2023 Job Id RQ0013526


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JOB DESCRIPTION


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JOB DESCRIPTION





The Senior Vendor Manager will implement and execute value-driven vendor
partnerships through effective onboarding, business process alignment and
operational performance reporting. Responsible for ensuring that value is
achieved as anticipated from multiple and/or more complex outsourced
relationships. Serve as liaison between applicable business leads, vendors and
Corporate Services to identify service needs, provide inputs to vendor contracts
and provide issue resolution support. Monitor vendor services and performance
against contracted service levels, maintain quality, service availability and
efficiency, and take corrective action if needed to address deficiencies.





 * Manage day to day relationship between business and more complex or high
   profile/criticality vendor(s) to ensure seamless and effective delivery of
   outsourced services.

 * Primary communicator/liaison between vendor and business stakeholders to
   answer questions, provide performance metrics updates, manage capacity and
   demand, and remediate escalations as needed. 

 * Facilitate vendor onboarding process through effective communications, site
   visits and training to educate the vendor on program/product/operational
   details and successfully transition business processes and/or operations.

 * Partner with business leads to understand evolving service needs and
   expectations, define business requirements, and work with the vendor to
   improve capabilities.

 * Establish and coordinate ongoing service level metric/performance reporting
   to monitor vendor performance and ensure contractual obligations and/or other
   performance agreements are met. 

 * Analyzes information to determine if there are gaps in performance and how to
   best address through process improvements, training and/or other
   interventions. 

 * Define internal process for handling high severity and stagnant
   issues/events; escalate and partner with Corporate Services for remediation
   as needed.

 * Ensure adherence to standard procedures for vendor governance, including data
   access and security.

 * Review vendor work for quality issues, design and administer customer surveys
   and other feedback processes, and lead formal vendor service reviews and/or
   audits as needed.

 * Provides inputs to vendor contract negotiations to ensure vendor contracts
   align to business strategy.

 * Collaborate with Corporate Services on vendor strategy discussions, providing
   data, knowledge and feedback on vendor operations from the business
   perspective.





Hiring Requirements

 * Bachelor's degree or advanced degree (where required)

 * 5+ years of experience in related field.

 * In lieu of degree, 7+ years of experience in related field.



Preferred Skills/Experience

 * 6+ years of vendor management, procurement or sourcing lifecycle experience

 * Exposure managing global complex supplier relationships

 * 2+ years of IT, network, or architecture  exposure

 * Strong ability to work in a fast paced environment, meet deadlines, and
   navigate ambiguity

 * Demonstrated commercial acumen

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ABOUT US


It's an exciting time to work at Blue Cross and Blue Shield of North Carolina
(Blue Cross NC). Health care is changing, and we're leading the way. We offer
more than health insurance our customers can count on. We’re committed to better
health and better health care − in our communities and beyond. Our employees
bring energy and creativity to the workplace, and it shows in our innovative
approach to improving the health and well-being of North Carolinians.




Blue Cross NC is a fully taxed, not-for-profit North Carolina company with major
operations centers in Durham and Winston-Salem. We employ more than 5,000
people who are passionate about health care, and we serve more than 4.3 million
members.




Help us lead the charge for better health care by joining our award-winning
team. Discover tremendous opportunities with us to do challenging and rewarding
work. Opportunities that can lead you to a fulfilling career, work that can help
others lead healthier, happier lives.




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