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YOUR CHOICE REGARDING COOKIES ON THIS SITE We use cookies to optimise site functionality and give you the best possible experience. I Accept CookiesI Do Not Accept CookiesSettings Making the change to remote work? We're happy to help you stay connected Learn more > Making the change to remote work? We're happy to help you stay connected Learn more Toggle navigation * News about our services * News about our services * News about our services * The Business Cloud * Voice and Unified Communications * Exchange Email * Partner Program * Security and Compliance * -------------------- * File Backup and Share * Email Archiving * Onboarding & Migration CLOUD BEST PRACTICES, COMPLIANCE, ENCRYPTED EMAIL, EXCHANGE EMAIL, INTERMEDIA EMAIL PROTECTION, SECURITY ARE YOUR EMAILS HIPAA COMPLIANT? ANYMEETING, SECURITY BEST PRACTICES FOR SAFE AND SECURE MEETINGS WITH INTERMEDIA ANYMEETING CONTACT CENTER, THE BUSINESS CLOUD ANSWERING THE CALL: ARE YOUR HEALTHCARE COMMUNICATIONS READY? * Company news * Company news * Company news * News and announcements * Promotions and offers * Case studies * New or enhanced features * Support & Onboarding * Our Infrastructure * Usage tips MOBILITY, SUPPORT HOW TO SUPPORT CUSTOMERS VIRTUALLY CLOUD BEST PRACTICES, INTERMEDIA NEWS, NEWS AND ANNOUNCEMENTS INTERMEDIA TAKES THE FIELD IN NEW PARTNERSHIP WITH THE SAN JOSE EARTHQUAKES INTERMEDIA UNITE, NEWS AND ANNOUNCEMENTS, OTHER PROVIDERS, VOICE AND UNIFIED COMMUNICATIONS FROST & SULLIVAN NAMES INTERMEDIA A TOP 5 NORTH AMERICAN HOSTED IP TELEPHONY AND UCAAS PROVIDER FOR 2019 * Industry topics * Industry topics * Industry topics * Security * The Cloud * Compliance * Mobility * Office 365 * Google Apps * On-premises environments * Other providers CLOUD BEST PRACTICES, COMPLIANCE, ENCRYPTED EMAIL, EXCHANGE EMAIL, INTERMEDIA EMAIL PROTECTION, SECURITY ARE YOUR EMAILS HIPAA COMPLIANT? ANYMEETING, SECURITY BEST PRACTICES FOR SAFE AND SECURE MEETINGS WITH INTERMEDIA ANYMEETING MOBILITY, SUPPORT HOW TO SUPPORT CUSTOMERS VIRTUALLY * INTERMEDIA.COM > CLOUD BEST PRACTICES, DESCRIBING OUR SERVICES, FEATURES, INFRASTRUCTURE, INTERMEDIA UNITE, NEWS AND ANNOUNCEMENTS, ON-PREMISES ENVIRONMENTS, THE BUSINESS CLOUD, THE CLOUD INTRODUCING UNITE ROOMS, ENHANCED VIDEO CONFERENCING, DESIGNED FOR THE EVER-CHANGING WORK ENVIRONMENT POSTED ON NOVEMBER 4, 2022 Explore Unite Rooms, a new feature of the Intermedia UCaaS product. Unite Rooms helps bridge the gap between in-office and remote attendees. CONTACT CENTER, THE CLOUD, USAGE TIPS IMPROVE CUSTOMER SATISFACTION AND AGENT PERFORMANCE WITH INTERMEDIA’S AI-POWERED EVALUATOR TOOL POSTED ON DECEMBER 7, 2022 Without exceptional customer service, your company will lose customers. It’s estimated that 90 percent of Americans use customer service as a factor in deciding whether or not to do […] INTERMEDIA UNITE, VOICE AND UNIFIED COMMUNICATIONS COST SAVINGS WITH UNIFIED COMMUNICATIONS: REDUCE EXPENSES AND IMPROVE THE VALUE OF YOUR TECHNOLOGY POSTED ON DECEMBER 5, 2022 The cost savings with UCaaS (unified communications as a service) can be significant. Find out what savings you can realize with UCaaS. CONTACT CENTER WHAT EMPLOYEE ENGAGEMENT LOOKS LIKE IN CONTACT CENTERS IN 2022 POSTED ON NOVEMBER 24, 2022 Contact center employees who are engaged are usually more productive and satisfied. Find out what employee engagement in contact centers looks like in 2022. INTERMEDIA UNITE, THE CLOUD, USAGE TIPS, VOICE AND UNIFIED COMMUNICATIONS THE 5 MOST EFFECTIVE INTERNAL COMMUNICATIONS TOOLS POSTED ON NOVEMBER 21, 2022 Learn about the internal communications tools that will keep employees engaged and drive productivity. INTERMEDIA UNITE, VOICE AND UNIFIED COMMUNICATIONS THE QUICK GUIDE TO VOICEMAIL TRANSCRIPTION POSTED ON NOVEMBER 17, 2022 Voicemail transcription is a great feature to have for cloud-based phone systems. Find out how it works and the benefits it provides. CONTACT CENTER REPORTING SYSTEMS FOR CONTACT CENTERS IN THE AGE OF REMOTE WORK POSTED ON NOVEMBER 14, 2022 Effective contact center reporting is key to ensuring a good customer experience. Learn what a reporting system for remote teams should have. CLOUD BEST PRACTICES, INFRASTRUCTURE, THE BUSINESS CLOUD, THE CLOUD HOW TO BUILD A FUNCTIONAL CLOUD COMMUNICATIONS INFRASTRUCTURE POSTED ON NOVEMBER 10, 2022 Learn how to build a cloud communications infrastructure and why doing so can benefit your business and employees in this post. ANYMEETING, INTERMEDIA UNITE, THE BUSINESS CLOUD, THE CLOUD, VOICE AND UNIFIED COMMUNICATIONS THE DEFINITIVE GUIDE TO COMMUNICATIONS-ENABLED BUSINESS PROCESSES POSTED ON OCTOBER 24, 2022 Find out what communications-enabled business processes are and how important they are to your business to have these in place. CLOUD BEST PRACTICES, CONTACT CENTER, USAGE TIPS AGENT WORKFORCE OPTIMIZATION: THE STEP-BY-STEP GUIDE POSTED ON OCTOBER 17, 2022 Get tips and strategies on agent workforce optimization. Technology helps agents be productive and efficient in your contact center. CLOUD BEST PRACTICES, DESCRIBING OUR SERVICES, INDUSTRY AND ENTERPRISE SOLUTIONS, INTERMEDIA UNITE, USAGE TIPS, VOICE AND UNIFIED COMMUNICATIONS DOES YOUR COMPANY HAVE A VIRTUAL WATER COOLER? POSTED ON OCTOBER 12, 2022 Remote teams can benefit from a virtual water cooler. Find out what it is and why your company should have one. THE CLOUD, USAGE TIPS HOW TO RECORD A WEBINAR: A QUICK GUIDE POSTED ON OCTOBER 5, 2022 Learn how to record a webinar for the best results. Find out what webinar platform allows you to record without significant technical work. CLOUD BEST PRACTICES, DESCRIBING OUR SERVICES, INDUSTRY AND ENTERPRISE SOLUTIONS, SUPPORT, VOICE AND UNIFIED COMMUNICATIONS 3 BEST PRACTICES TO REDUCE CUSTOMER CHURN POSTED ON OCTOBER 3, 2022 Losing customers is bad for business. Find out how to reduce customer churn and increase loyalty by following best practices. CLOUD BEST PRACTICES, INTERMEDIA UNITE, ONBOARDING & MIGRATION, THE BUSINESS CLOUD, THE CLOUD, VOICE AND UNIFIED COMMUNICATIONS WHY CMOS NEED TO RELY ON TECHNOLOGY TO SUCCEED IN 2022 POSTED ON SEPTEMBER 28, 2022 Business success depends on the right technology you use. CMOs should rely on technology to do this. Find out the link between a CMO and technology. CLOUD BEST PRACTICES, CONTACT CENTER, INTERMEDIA UNITE, THE BUSINESS CLOUD, THE CLOUD HOW CONTACT CENTERS CAN EMERGE UNSCATHED FROM THE GREAT RESIGNATION POSTED ON SEPTEMBER 26, 2022 Millions of workers quit their jobs during the Great Resignation. But contact centers don’t need to face the brunt of this movement – find out why. BACKUP & FILE SHARING, CLOUD BEST PRACTICES, SECURISYNC BACKUP AND FILE SHARING, THE BUSINESS CLOUD, THE CLOUD, USAGE TIPS FILE SHARING IN THE CLOUD: EVERYTHING YOU NEED TO KNOW POSTED ON SEPTEMBER 21, 2022 Find out all the details on cloud file sharing and why it delivers so many benefits to your company, including productivity and increased security. CONTACT CENTER, THE BUSINESS CLOUD, THE CLOUD WHAT IS A CLOUD CONTACT CENTER AND WHAT CAN IT DO FOR YOU? POSTED ON SEPTEMBER 19, 2022 Organizations of all sizes are using a cloud contact center because of the benefits it offers. Find out how it can empower your customer-facing teams. INTERMEDIA UNITE THE ONLY GUIDE TO UNIFIED MESSAGING YOU’LL EVER NEED POSTED ON SEPTEMBER 14, 2022 Learn about unified messaging and how having a central system for all forms of communication can be an asset for your business. CLOUD BEST PRACTICES, CONTACT CENTER, THE BUSINESS CLOUD, THE CLOUD HOW CCAAS TAKES CUSTOMER SERVICE TO THE NEXT LEVEL POSTED ON SEPTEMBER 12, 2022 CCaaS and customer service go hand-in-hand. Find out how a modern contact center solution enables better customer service. CLOUD BEST PRACTICES, INTERMEDIA UNITE, MOBILITY, VOICE AND UNIFIED COMMUNICATIONS RUNNING A BUSINESS FROM YOUR MOBILE DEVICE: THE COMPLETE GUIDE POSTED ON SEPTEMBER 12, 2022 Explore the complete guide on how to run a business from your mobile device. With a unified communications solution, your phone is all you need. CONTACT CENTER, FEATURES INTERACTION ANALYTICS: UNCOVER, ANALYZE, AND ACT ON INSIGHTS TO PROPEL YOUR BUSINESS POSTED ON SEPTEMBER 7, 2022 You can uncover, analyze, and act on meaningful insights with Interaction Analytics from Intermedia. Find out about this exciting new option. CLOUD BEST PRACTICES, INTERMEDIA UNITE, VOICE AND UNIFIED COMMUNICATIONS DIGITAL EMPLOYEE EXPERIENCE: STRATEGIES AND PLATFORMS POSTED ON SEPTEMBER 6, 2022 Help your remote and hybrid teams succeed with a digital employee experience strategy for work-from-wherever organizations. CLOUD BEST PRACTICES, CONTACT CENTER, INTERMEDIA NEWS THE GIANT LIST OF CUSTOMER SERVICE TECHNIQUES FOR 2022 POSTED ON AUGUST 30, 2022 In 2022, people want to trust the brands they buy from. Learn about the customer service techniques your company can use to drive success this year. CLOUD BEST PRACTICES, CONTACT CENTER, INTERMEDIA NEWS 7 SKILLS YOU NEED TO BE A GREAT CUSTOMER SERVICE AGENT POSTED ON AUGUST 29, 2022 Customer service agent skills provide a foundation for employees to ensure the best possible experiences. Learn what skills are most in demand. FOLLOW US * * * * * TRENDING TOPICS * Intermedia news * Voice and Unified Communications * Intermedia Unite * Security * Contact Center * The Cloud * Cloud best practices * News and announcements * SecuriSync Backup and File Sharing * Mobility TOP PICKS Intermedia news ZDNET FINDS INTERMEDIA'S FILE BACKUP & SHARING SOLUTION ONE OF THE MOST INNOVATIVE TOOLS FOR KEEPING BUSINESSES SECURE Cloud best practices, On-premises environments, The Cloud, Voice: Cloud PBX VOIP GAME CHANGER: 5 MUST-HAVES FOR SEAMLESS ADOPTION Describing our services, Email Archiving, Exchange Email, News and announcements, On-premises environments, Security MEET THE NEW STANDARD FOR BUSINESS EMAIL SUBSCRIBE TO OUR BLOG VIA EMAIL Email Address word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 SEARCH FOR THE INSIGHTS YOU NEED TRY THESE TOPICS: * Intermedia news * Voice and Unified Communications * Intermedia Unite * Security ABOUT INTERMEDIA Intermedia is a Unified Communications as a Service (UCaaS) and business cloud email provider hyper-focused on delivering easy-to-use and secure communication and collaboration solutions to SMBs and the partners that serve them. Intermedia's broad yet tightly integrated suite of cloud applications is managed through one intuitive point of control and is backed by a 99.999% uptime service level agreement (SLA) and J.D. Power-certified 24/7 support. Offerings include cloud voice, web/video/content sharing and conferencing, chat, presence, file backup, sync and share, business email, identity and access management, security, archiving, and more. * FEATURED PRODUCTS * Exchange Email * Cloud PBX * File Backup and Share * SIP Trunking * IT CHALLENGES * Cost of IT * Management * Lack of features * Security & compliance * Infrastructure * News & Info * Announcements * Promos & offers * Usage tips * The Cloud * Mobility * PARTNERS * How we help you * Partnership models * INDUSTRIES * Financial services * Healthcare * Legal services * PARTNERS * How we help you * Partnership models * About Us * Who we are * Timeline * News & awards * Contact us Follow Us: * * * Users of this site agree to be bound by Intermedia’s Privacy Policy and Acceptable Use Policy and, for existing Intermedia partners and customers, the applicable Master Service Agreement. Legal | AUP | Privacy Policy Copyright © Intermedia.net, Inc. 1995 — 2022. 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