www.moen.com
Open in
urlscan Pro
2a02:26f0:1700:1b5::dda
Public Scan
Submitted URL: https://smc-link.s4hana.ondemand.com/na/data-buffer/sap/public/cuan/link/100/B3280E8D8118FF4E6D30D2F042E588CF1331CDAE?_V_=2&_K11_=7A6...
Effective URL: https://www.moen.com/customer-support/faq/faq-108?utm_content=moen_return&sap-outbound-id=B3280E8D8118FF4E6D30D2F042E...
Submission: On July 28 via api from US — Scanned from DE
Effective URL: https://www.moen.com/customer-support/faq/faq-108?utm_content=moen_return&sap-outbound-id=B3280E8D8118FF4E6D30D2F042E...
Submission: On July 28 via api from US — Scanned from DE
Form analysis 1 forms found in the DOM
<form _ngcontent-serverapp-c443="" novalidate="" class="search-form ng-untouched ng-pristine ng-valid"><label _ngcontent-serverapp-c443="" for="search_terms" class="plmr-u-visually-hidden">Search for Product</label><input _ngcontent-serverapp-c443=""
autocomplete="off" id="search_terms" placeholder="Search" role="search" type="search" class="ng-untouched ng-pristine ng-valid"><button _ngcontent-serverapp-c443="" aria-label="Search"><fh-svg _ngcontent-serverapp-c443="" name="iconSearch"
class="search-form-icon-search"><svg xmlns="http://www.w3.org/2000/svg" role="img">
<use xlink:href="#iconSearch"></use>
</svg></fh-svg></button></form>Text Content
Press Alt+1 for screen-reader mode, Alt+0 to cancelAccessibility Screen-Reader
Guide, Feedback, and Issue Reporting
Skip to Main Content Skip to Footer
* Moen
* Professional
* Commercial
Sign In
Cart
Cart items:
0
Cart total price:
Sign Up
* Bathroom
FAUCETS
* Sink Faucets
* Tub & Shower
* Bidet
* Faucet Identifier - Snap a Photo
SHOWER & SPA
* Showerheads
* Tub & Shower
* Rods & Rings
* Spa System Components
* M-CORE
* Shower Planner
OTHER
* Toilets & Bidet Seats
* Sinks
*
* Lighting
* Hardware
* Rods & Rings
* Shelves
* Toilet Tank Levers
* Mirrors
* Knobs & Pulls
*
*
*
Browse All Bathroom
Aromatherapy Capsules
Enjoy a Spa Day Every Day With a Subscription
Shop Now
* Kitchen
FAUCETS
* Kitchen
* Motion Control
* Bar & Prep
* Beverage
* Laundry
* Faucet Identifier - Snap a Photo
SINKS
* Drop-In
* Undermount Sinks
* Apron Front
* Granite
* Stainless
* Workstation Sinks
OTHER
* Garbage Disposals
* Filtration
* Innovation
* Kitchen 101
* Knobs & Pulls
* Dispensers
* Air Gaps
* MOEN PLUS
Browse All Kitchen
Exceptional, hands-free convenience in the kitchen.
SHOP NOW
* Smart Home
KITCHEN
* Smart Faucet
* Motion Control
BATHROOM
* Smart Shower
WHOLE HOME
* Sump Pump Monitor
* Flo Water Shutoff
* Leak Detector
OUTDOOR
* Smart Sprinkler Controller
* Smart Wireless Soil Sensor
Browse All Smart Home
* Inspiration
ARTICLES
* Bathroom
* Kitchen
* Lifestyle
* Smart Home
RESOURCES
* MOEN 101 Training
* Kitchen 101
* Eco-Performance
* Quizzes & Buying Guides
* Stunning Properties
* Catalogs
* Patents
* Careers
DESIGN
* What's New
* Innovation
* Finishes
* Style
* Collections
* Design Trends
Browse All Inspiration
Mission MOEN : Our Commitment
Learn More
* Service
SUPPORT
* Contact Us
* Warranties
*
* Catalogs
* Product Help
* Installation Help
* FAQs
* Smart Shower Support
PARTS
*
*
*
*
* Drain Replacement
* Cartridge Replacement
RESOURCES
* Identify My Product
* Faucet Identifier
* Register Products
Browse All Service
OWN A MOEN PRODUCT?
Service and Support:
1-800-BUY-MOEN
1-800-289-6636
Smart Water Network Support:
1-844-633-8356
Search for Product
Menu
* Bathroom
* Kitchen
* Smart Home
* Inspiration
* Service
*
*
* Contact Us
* Main Menu
* Bathroom
* Faucets
* Shower & Spa
* Other
* Aromatherapy Capsules
Enjoy a Spa Day Every Day With a Subscription
Shop Now
* Browse All Bathroom
* Main Menu
* Bathroom
* Faucets
* Sink Faucets
* Tub & Shower
* Bidet
* Faucet Identifier - Snap a Photo
*
* Main Menu
* Faucets
* Sink Faucets
*
* Main Menu
* Sink Faucets
*
*
* Main Menu
* Faucets
* Tub & Shower
*
* Main Menu
* Tub & Shower
*
*
* Main Menu
* Faucets
* Bidet
*
* Main Menu
* Bidet
*
*
* Main Menu
* Faucets
* Faucet Identifier - Snap a Photo
*
* Main Menu
* Faucet Identifier - Snap a Photo
*
*
* Main Menu
* Bathroom
* Shower & Spa
* Showerheads
* Tub & Shower
* Rods & Rings
* Spa System Components
* M-CORE
* Shower Planner
*
* Main Menu
* Shower & Spa
* Showerheads
*
* Main Menu
* Showerheads
*
*
* Main Menu
* Shower & Spa
* Tub & Shower
*
* Main Menu
* Tub & Shower
*
*
* Main Menu
* Shower & Spa
* Rods & Rings
*
* Main Menu
* Rods & Rings
*
*
* Main Menu
* Shower & Spa
* Spa System Components
*
* Main Menu
* Spa System Components
*
*
* Main Menu
* Shower & Spa
* M-CORE
*
* Main Menu
* M-CORE
*
*
* Main Menu
* Shower & Spa
* Shower Planner
*
* Main Menu
* Shower Planner
*
*
* Main Menu
* Bathroom
* Other
* Toilets & Bidet Seats
* Sinks
* Lighting
* Hardware
* Rods & Rings
* Shelves
* Toilet Tank Levers
* Mirrors
* Knobs & Pulls
*
* Main Menu
* Other
* Toilets & Bidet Seats
*
* Main Menu
* Toilets & Bidet Seats
*
*
* Main Menu
* Other
* Sinks
*
* Main Menu
* Sinks
*
*
* Main Menu
* Other
* Accessories
*
* Main Menu
* Accessories
*
*
* Main Menu
* Other
* Lighting
*
* Main Menu
* Lighting
*
*
* Main Menu
* Other
* Hardware
*
* Main Menu
* Hardware
*
*
* Main Menu
* Other
* Rods & Rings
*
* Main Menu
* Rods & Rings
*
*
* Main Menu
* Other
* Shelves
*
* Main Menu
* Shelves
*
*
* Main Menu
* Other
* Toilet Tank Levers
*
* Main Menu
* Toilet Tank Levers
*
*
* Main Menu
* Other
* Mirrors
*
* Main Menu
* Mirrors
*
*
* Main Menu
* Other
* Knobs & Pulls
*
* Main Menu
* Knobs & Pulls
*
*
* Main Menu
* Other
* Safety
*
* Main Menu
* Safety
*
*
* Main Menu
* Other
* Innovation
*
* Main Menu
* Innovation
*
*
* Main Menu
* Other
* M-CORE
*
* Main Menu
* M-CORE
*
*
* Main Menu
* Kitchen
* Faucets
* Sinks
* Other
* Exceptional, hands-free convenience in the kitchen.
SHOP NOW
* Browse All Kitchen
* Main Menu
* Kitchen
* Faucets
* Kitchen
* Motion Control
* Bar & Prep
* Beverage
* Laundry
* Faucet Identifier - Snap a Photo
*
* Main Menu
* Faucets
* Kitchen
*
* Main Menu
* Kitchen
*
*
* Main Menu
* Faucets
* Motion Control
*
* Main Menu
* Motion Control
*
*
* Main Menu
* Faucets
* Bar & Prep
*
* Main Menu
* Bar & Prep
*
*
* Main Menu
* Faucets
* Beverage
*
* Main Menu
* Beverage
*
*
* Main Menu
* Faucets
* Laundry
*
* Main Menu
* Laundry
*
*
* Main Menu
* Faucets
* Faucet Identifier - Snap a Photo
*
* Main Menu
* Faucet Identifier - Snap a Photo
*
*
* Main Menu
* Kitchen
* Sinks
* Drop-In
* Undermount Sinks
* Apron Front
* Granite
* Stainless
* Workstation Sinks
*
* Main Menu
* Sinks
* Drop-In
*
* Main Menu
* Drop-In
*
*
* Main Menu
* Sinks
* Undermount Sinks
*
* Main Menu
* Undermount Sinks
*
*
* Main Menu
* Sinks
* Apron Front
*
* Main Menu
* Apron Front
*
*
* Main Menu
* Sinks
* Granite
*
* Main Menu
* Granite
*
*
* Main Menu
* Sinks
* Stainless
*
* Main Menu
* Stainless
*
*
* Main Menu
* Sinks
* Workstation Sinks
*
* Main Menu
* Workstation Sinks
*
*
* Main Menu
* Kitchen
* Accessories
*
* Main Menu
* Accessories
* Cabinet Knobs
*
* Main Menu
* Cabinet Knobs
*
*
* Main Menu
* Accessories
* Drawer Pulls
*
* Main Menu
* Drawer Pulls
*
*
* Main Menu
* Accessories
* Soap Dispensers
*
* Main Menu
* Soap Dispensers
*
*
* Main Menu
* Kitchen
* Other
* Garbage Disposals
* Filtration
* Innovation
* Kitchen 101
* Knobs & Pulls
* Dispensers
* Air Gaps
* MOEN PLUS
*
* Main Menu
* Other
* Garbage Disposals
*
* Main Menu
* Garbage Disposals
*
*
* Main Menu
* Other
* Filtration
*
* Main Menu
* Filtration
*
*
* Main Menu
* Other
* Innovation
*
* Main Menu
* Innovation
*
*
* Main Menu
* Other
* Kitchen 101
*
* Main Menu
* Kitchen 101
*
*
* Main Menu
* Other
* Knobs & Pulls
*
* Main Menu
* Knobs & Pulls
*
*
* Main Menu
* Other
* Dispensers
*
* Main Menu
* Dispensers
*
*
* Main Menu
* Other
* Air Gaps
*
* Main Menu
* Air Gaps
*
*
* Main Menu
* Other
* MOEN PLUS
*
* Main Menu
* MOEN PLUS
*
*
* Main Menu
* Smart Home
* Kitchen
* Bathroom
* Whole Home
* Outdoor
*
* Browse All Smart Home
* Main Menu
* Smart Home
* Kitchen
* Smart Faucet
* Motion Control
*
* Main Menu
* Kitchen
* Smart Faucet
*
* Main Menu
* Smart Faucet
*
*
* Main Menu
* Kitchen
* Motion Control
*
* Main Menu
* Motion Control
*
*
* Main Menu
* Smart Home
* Bathroom
* Smart Shower
*
* Main Menu
* Bathroom
* Smart Shower
*
* Main Menu
* Smart Shower
*
*
* Main Menu
* Smart Home
* Whole Home
* Sump Pump Monitor
* Flo Water Shutoff
* Leak Detector
*
* Main Menu
* Whole Home
* Sump Pump Monitor
*
* Main Menu
* Sump Pump Monitor
*
*
* Main Menu
* Whole Home
* Flo Water Shutoff
*
* Main Menu
* Flo Water Shutoff
*
*
* Main Menu
* Whole Home
* Leak Detector
*
* Main Menu
* Leak Detector
*
*
* Main Menu
* Smart Home
* Outdoor
* Smart Sprinkler Controller
* Smart Wireless Soil Sensor
*
* Main Menu
* Outdoor
* Smart Sprinkler Controller
*
* Main Menu
* Smart Sprinkler Controller
*
*
* Main Menu
* Outdoor
* Smart Wireless Soil Sensor
*
* Main Menu
* Smart Wireless Soil Sensor
*
*
* Main Menu
* Inspiration
* Articles
* Resources
* Design
* Mission MOEN : Our Commitment
Learn More
* Browse All Inspiration
* Main Menu
* Inspiration
* Articles
* Bathroom
* Kitchen
* Lifestyle
* Smart Home
*
* Main Menu
* Articles
* Bathroom
*
* Main Menu
* Bathroom
*
*
* Main Menu
* Articles
* Kitchen
*
* Main Menu
* Kitchen
*
*
* Main Menu
* Articles
* Lifestyle
*
* Main Menu
* Lifestyle
*
*
* Main Menu
* Articles
* Smart Home
*
* Main Menu
* Smart Home
*
*
* Main Menu
* Inspiration
* Resources
* MOEN 101 Training
* Kitchen 101
* Eco-Performance
* Quizzes & Buying Guides
* Stunning Properties
* Catalogs
* Patents
* Careers
*
* Main Menu
* Resources
* MOEN 101 Training
*
* Main Menu
* MOEN 101 Training
*
*
* Main Menu
* Resources
* Kitchen 101
*
* Main Menu
* Kitchen 101
*
*
* Main Menu
* Resources
* Eco-Performance
*
* Main Menu
* Eco-Performance
*
*
* Main Menu
* Resources
* Quizzes & Buying Guides
*
* Main Menu
* Quizzes & Buying Guides
*
*
* Main Menu
* Resources
* Stunning Properties
*
* Main Menu
* Stunning Properties
*
*
* Main Menu
* Resources
* Catalogs
*
* Main Menu
* Catalogs
*
*
* Main Menu
* Resources
* Patents
*
* Main Menu
* Patents
*
*
* Main Menu
* Resources
* Careers
*
* Main Menu
* Careers
*
*
* Main Menu
* Inspiration
* Design
* What's New
* Innovation
* Finishes
* Style
* Collections
* Design Trends
*
* Main Menu
* Design
* What's New
*
* Main Menu
* What's New
*
*
* Main Menu
* Design
* Innovation
*
* Main Menu
* Innovation
*
*
* Main Menu
* Design
* Finishes
*
* Main Menu
* Finishes
*
*
* Main Menu
* Design
* Style
*
* Main Menu
* Style
*
*
* Main Menu
* Design
* Collections
*
* Main Menu
* Collections
*
*
* Main Menu
* Design
* Design Trends
*
* Main Menu
* Design Trends
*
*
* Main Menu
* Inspiration
*
* Browse All Inspiration
* Main Menu
* Inspiration
* Categories
* What's New
* Bathroom
* Kitchen
* Style
* Design Trends
* Finishes
*
* Main Menu
* Categories
* What's New
*
* Main Menu
* What's New
*
*
* Main Menu
* Categories
* Bathroom
*
* Main Menu
* Bathroom
*
*
* Main Menu
* Categories
* Kitchen
*
* Main Menu
* Kitchen
*
*
* Main Menu
* Categories
* Style
*
* Main Menu
* Style
*
*
* Main Menu
* Categories
* Design Trends
*
* Main Menu
* Design Trends
*
*
* Main Menu
* Categories
* Finishes
*
* Main Menu
* Finishes
*
*
* Main Menu
* Service
* Support
* Parts
* Resources
* OWN A MOEN PRODUCT?
Service and Support:
1-800-BUY-MOEN
1-800-289-6636
Smart Water Network Support:
1-844-633-8356
* Browse All Service
* Main Menu
* Service
* Support
* Contact Us
* Warranties
* Catalogs
* Product Help
* Installation Help
* FAQs
* Smart Shower Support
*
* Main Menu
* Support
* Contact Us
*
* Main Menu
* Contact Us
*
*
* Main Menu
* Support
* Warranties
*
* Main Menu
* Warranties
*
*
* Main Menu
* Support
* Catalogues
*
* Main Menu
* Catalogues
*
*
* Main Menu
* Support
* Catalogs
*
* Main Menu
* Catalogs
*
*
* Main Menu
* Support
* Product Help
*
* Main Menu
* Product Help
*
*
* Main Menu
* Support
* Installation Help
*
* Main Menu
* Installation Help
*
*
* Main Menu
* Support
* FAQs
*
* Main Menu
* FAQs
*
*
* Main Menu
* Support
* Smart Shower Support
*
* Main Menu
* Smart Shower Support
*
*
* Main Menu
* Service
* Parts
* Drain Replacement
* Cartridge Replacement
*
* Main Menu
* Parts
* Filters
*
* Main Menu
* Filters
*
*
* Main Menu
* Parts
* Cartridges
*
* Main Menu
* Cartridges
*
*
* Main Menu
* Parts
* Drains
*
* Main Menu
* Drains
*
*
* Main Menu
* Parts
* M-Line Plumbing Repair Parts
*
* Main Menu
* M-Line Plumbing Repair Parts
*
*
* Main Menu
* Parts
* Drain Replacement
*
* Main Menu
* Drain Replacement
*
*
* Main Menu
* Parts
* Cartridge Replacement
*
* Main Menu
* Cartridge Replacement
*
*
* Main Menu
* Service
* Resources
* Identify My Product
* Faucet Identifier
* Register Products
*
* Main Menu
* Resources
* Identify My Product
*
* Main Menu
* Identify My Product
*
*
* Main Menu
* Resources
* Faucet Identifier
*
* Main Menu
* Faucet Identifier
*
*
* Main Menu
* Resources
* Register Products
*
* Main Menu
* Register Products
*
*
* Installation & Repairs
* Returns
WHAT IS YOUR RETURN POLICY?
We want you to love your home and the Moen products in it. If you purchased a
product from a Moen website, and it does not look, fit or function the way you
want it to, you can return it to us.
To return a Moen product that was purchased at a showroom, wholesale location or
retail location, please return the Moen product to the point of purchase. These
returns are subject to the return policies of your point of purchase.
Returning a product purchased from Moen.com:
If you purchased your item on moen.com, you can return your product free for a
full refund within 30 days of purchase. To begin the Returns process, please
visit our Moen.com Sign In page and click on FIND YOUR ORDER under Start My
Return. Or, simply click here:
FIND MY ORDER
Please be prepared to input your email address, zip code and Order Confirmation
Number, or your Order Number from your Order Confirmation Email you received.
Then click SUBMIT. This action will provide you with your order and you can then
click REQUEST A RETURN at the bottom of this screen.
Returning a product purchased from Moen Plus:
If you purchased from the Moen Plus website, you can return your product free
for a full refund within 100 days of purchase. To begin the Returns process,
please visit our Moen Plus Sign In page and click on FIND YOUR ORDER under Start
My Return. Or, simply click here:
FIND MY ORDER
Please be prepared to input your email address, zip code and Order Confirmation
Number, or your Order Number from your Order Confirmation Email you received.
Then click SUBMIT. This action will provide you with your order and you can then
click REQUEST A RETURN at the bottom of this screen.
Merchandise must be in a saleable, unused condition and in its original
packaging - including packing slip. If item is incorrect or defective, any costs
incurred for shipment to consumer will be refunded.
Was this helpful?
194
* Get InspiredFrom project advice to design planning, we'll help you get
started.
* Need Support?Let us help you find a solution to the problem you're having.
* Send Me UpdatesSign up to receive Moen design trends and tips.
© 2023 Moen Incorporated
As the #1 faucet brand in North America, Moen offers a diverse selection of
thoughtfully designed kitchen and bath faucets, showerheads, accessories, bath
safety products, garbage disposals and kitchen sinks for residential and
commercial applications each delivering the best possible combination of
meaningful innovation, useful features, and lasting value.
Select Language
Select LanguageEnglishEnglishFrançaisEnglishEnglish中文简体EspañolEnglish
* Professional
* Commercial
* Bathroom
* Kitchen
* Inspiration
* Contact
* Send me updates
OUR COMPANY
*
* Careers
* Press Room
* Shower Planning
*
SERVICE
* Product Help
* Installation Help
* FAQs
* Smart Shower Support
* Warranty Information
* Register Your Product
*
* Drain Replacement
* Cartridge Replacement
* Faucet Finder
* Return Policy
* Facebook
* Twitter
* YouTube
* Pinterest
* Instagram
* Spotify
* Houzz
* Product Recalls
* Feedback
* Sitemap
* Privacy Policy
* Legal Notice
* CA Supply Chain Act
We use cookies on this website. We use these cookies to enhance your user
experience, improve the quality of our site, and to show you marketing that is
more likely to be relevant to your interests. We also allow third parties,
including our advertising partners, to place cookies on our websites. By
continuing to use this website, you consent to the placement and use of cookies
as described in our Privacy Policy . If you would like to disable the use of all
cookies, including those placed by advertisers, please use your browser's
settings to reject cookies on this site.
Accept
CartMenucloseSearchArrow - Darkgrid viewlist viewtooltipfilter
menuClosewarningnext slideicon arrow right thickMoen®
Plusphone-revenvelopeFacebookTwitterYouTubePinterestInstagramSpotifyHouzzArrow
left ThickInspiredGearEmailLamp IconIcon Check SelectedIdentify Product Iconlink
Arrow Tick
Rightstar-ratingcameraphotofaucet-id-mobile-frame-cornerexclamation-mark-in-a-circlenoyesdrag-drop-image-icon
Feedback
Close
Moen
PLEASE SELECT A CATEGORY FOR YOUR FEEDBACK.
Website Feedback
Product Support