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Submission: On April 04 via api from US — Scanned from DE
Effective URL: https://www.aesop.com/us/r/terms/
Submission: On April 04 via api from US — Scanned from DE
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* For personalized skin care advice, speak to a trained consultant online.Book
a video consultation
Enjoy complimentary standard delivery on all orders.
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SHIPPING FEES AND DELIVERY TIMES
Standard Delivery
All orders
Complimentary
North Eastern States & California
2-3 business days
Florida, Oregon, Texas, Washington
4 business days
All other areas
2-6 business days
Expedited Delivery
All orders
$20
Order by 12pm for next business day delivery by 8pm.
Regrettably we are unable to accept orders containing dangerous goods for
overnight shipping.
Returns
Online purchases may be returned free of charge within thirty days.
Click and Collect
Simply choose in-store collection at checkout, then pick up your order at your
preferred location. Available at select stores only.
For general enquiries regarding Click and Collect, we welcome you to phone us on
347-990-3776 instead of contacting your local store.
* Skin Care
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RANGE
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* Skin Care+
BELOVED FORMULATIONS
* Damascan Rose Facial Treatment
* Camellia Nut Facial Hydrating Cream
* Parsley Seed Anti-Oxidant Intense Serum
LESSONS FROM THE LAB
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* Body & Hand
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* Hand
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EMINENTLY SUITED TO ALL
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* How to care for the delicate skin around the eyesSeven-minute read
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* Musings from The Rain GardenSeven-minute read
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TERMS & CONDITIONS
Terms of Use The information contained within this document relates to the Aesop
USA's online store, trading under Aesop USA Inc. The Terms of Trade and
Frequently Asked Questions relevant to our other regions can be found in the
footer of our international web stores. These can be accessed by selecting 'Shop
Online' in the main menu, and choosing your region from the list that appears
below. Please read these Terms of Trade carefully as they contain important
information including warranty disclaimers and limitations of liability.
Definitions and Application 1. In these Terms of Trade, "Aesop" means Aesop USA
Inc. trading as Aesop, 'you' means the organisation or individual who is
ordering product on the website, and the "Products" means the Aesop products
which may be ordered on the website. 2. These Terms of Trade apply to any
purchase of any Products by you from this website which are delivered in the
United States or Canada.
Shipping costs and deliveries We aim to deliver “products” to you at the place
of delivery requested by you within the time indicated by us at the time of your
order, but we can’t guarantee firm delivery dates or times. Delivery options are
set out here, although such delivery estimate information is indicative only.
Orders 1. To submit an order for Products (Order), you must: a. create an
account with Aesop on this website by registering your details and creating an
username and password; and b. complete and submit the online order through your
Aesop account.
2. Aesop reserves the right to refuse any Order. In such case, Aesop will notify
you as soon as reasonably practicable and refund to you any payment in full.
3. All products ordered are for personal use and gifting only. They must not be
resold in any form or any place; Aesop reserves the right to take legal action
against unauthorised and unofficial sale of goods.
Prices and Payment 1. All prices on the website are in US dollars and do not
include applicable sales taxes. The total cost including any applicable taxes
will be displayed during check-out, once you have selected your billing and
shipping address. Prices are subject to change without notice.
2. The amount payable to Aesop for an Order (Order Amount) will be the total of
the following amounts: a. the sum of the price of each Product ordered as
indicated on the website at the time of submitting the Order (Product Subtotal);
b. the cost of delivery determined in accordance with Delivery stated above, and
c. the sum of any other fees which Aesop levies from time to time and which you
have agreed to pay by providing your electronic consent (e.g. subscription
fees).
3. You must pay the Order Amount by credit card at the time of submitting the
Order. Aesop accepts Visa, Mastercard, or American Express.
Liability 1. Without limiting Aesop's legal rights arising from any failure by
you to make a payment in accordance with these Terms of Trade, Aesop reserves
the right, in its absolute discretion, to take any of the following actions
against you if you fail to make such a payment: a. withhold supply and dispose
of the Products requested in the Order, and/or b. refuse to deal further with
you, and Aesop will not be liable to you for any loss or damage directly or
indirectly resulting from any such action. 2. Subject to clauses 8.2 and 8.3 and
to the fullest extent permitted by law, the Products are sold and information is
rendered to you on the understanding that you have sole responsibility for
determining the suitability of the Products for the purposes for which you
intend to use them.
3. Subject to the following "No Warranty" clauses and to the fullest extent
permitted by law, the liability of Aesop for any loss or damage suffered by you
as a result of Aesop breaching its obligations under these Terms of Trade or
other tortious duty (including arising by reason of defects in the Products) is
limited to a refund or replacement of the relevant Products.
No Warranty 1. Subject to the following clauses and to the fullest extent
permitted by law, Aesop gives no warranty in respect of the Products.
2. For consumers the Products come with non-excludable warranties and guarantees
under consumer protection legislation, such as that Aesop is the rightful owner,
the Products are reasonably fit for their usual purpose, are of acceptable
quality, and match any description or sample. If Aesop breaches any of these
non-excludable warranties or guarantees, you are entitled, at your option, to a
refund or replacement of the relevant Products, and to compensation for any
reasonable foreseeable loss.
3. You may also have express rights of action against Aesop under consumer
protection legislation if Aesop supplied defective Products to you that cause
you injury, loss or damage.
Refunds and Returns Only items purchased on the Aesop website can be returned to
aesop.com for refund or exchange. Items purchased in a department store,
specialty retailer or elsewhere must be returned to their original point of
purchase. Should you make an error when ordering online, Aesop will gladly
exchange your item for the item you intended to purchase. The returned item must
be unopened and in its original saleable condition. You are responsible for the
shipping and additional postage charges. In the unfortunate event that you react
to a product, you have the option of exchanging or refunding it. All items must
be returned to Aesop Online 630 Sullivan Road Suite 200 Elizabeth, NJ 07201 The
customer is responsible for the shipping costs incurred when sending the items
back to Aesop. In the United States, the shipping charge of USD7.50 will be
payable if the subsequent refund reduces the original order amount to below the
free shipping threshold of USD100. Should an item be damaged while it is being
shipped to you by us, Aesop will provide you with a full refund or exchange.
Return postage will be reimbursed in case of damaged, defective or incorrectly
sent items and a reimbursement will be issued in the original form of payment.
In all cases, original proof of purchase must be provided and products must be
returned within 14 days of receipt for Aesop to process any refund or exchange.
Please telephone (Toll-Free) 1 877 60 AESOP, or email to
aesop.usonline@aesop.com in advance of your intentions to return or exchange a
product, so that Aesop staff can assist you with a smooth transaction. Please
retain your postal receipt from the shipping carrier until you are certain your
parcel has been safely received by Aesop. We may need to see this if we fail to
receive your package. We will do our best to process returns within 5-10
business days of receipt and a reimbursement will be issued in the original form
of payment.
Force Majeure If Aesop is delayed or hindered in or prevented from performing
any of its obligations under any Order by reason of any event or circumstance
beyond its reasonable control, Aesop will have no liability to you in respect of
such non-performance and the time for performing the same will be extended until
the event or circumstance has ceased.
Sales Tax 1. Where Aesop makes a Taxable Supply to you under or in connection
with these Terms of Trade or in connection with any matter or thing occurring
under these Terms of Trade and the consideration otherwise payable for the
Taxable Supply does not include Sales Tax, Aesop will be entitled, in addition
to any other consideration recoverable in respect of the Taxable Supply, to
recover from you the amount of any Salex Tax on the Taxable Supply.
Aesop Gift Cards An Aesop Gift Card entitles the owner to purchase products up
to the nominated value at any Aesop Signature Store or from an Aesop online
store within the country and currency in which the card was purchased. The value
on the card can be used for purchases in whole or in part, and on multiple
occasions at said Aesop Signature Stores and Aesop online store, and for Facial
Appointments at selected Aesop spaces. It cannot be reloaded, exchanged, or
redeemed for cash or another gift card. Gift cards are valid for 12 months from
the date of purchase (not applicable in the United States of America, Canada,
Germany and Switzerland). After the expiry date, the card will have a nil
balance. To verify available funds at any time, please visit Aesop online at
Check gift card balance. Each Aesop Gift Card is linked to a unique Gift Card
Number and Pin to ensure its security and integrity, and allow for multiple
transactions in store or online. Signature stores are listed at
aesop.com/ustorelocator/location/map/.
Aesop Digital Gift Cards An Aesop Digital Gift Card entitles the owner to
purchase products up to the nominated value at any Aesop Signature Store or from
an Aesop online store within the country and currency in which the card was
purchased. The value on the card can be used for purchases in whole or in part,
and on multiple occasions at said Aesop Signature Stores and Aesop online store,
and for Facial Appointments at selected Aesop spaces. It cannot be reloaded,
exchanged or redeemed for cash, or transferred to another digital gift card or
owner. Aesop Digital Gift Cards are valid for 12 months from the date of
purchase (not applicable in the United States of America and Canada). After the
expiry date, the card will have a nil balance. To verify available funds at any
time, please visit Aesop online at Check gift card balance. Each Aesop Digital
Gift Card is linked to a unique Gift Card Number and Pin to ensure its security
and integrity, and allow for multiple transactions in store or online. Please
note, Aesop Digital Gift Cards are currently only available to purchase within
the United States, Canada, Australia, New Zealand, Switzerland and the United
Kingdom.
General 1. If any provision of these terms is found by a court of competent
jurisdiction to be invalid, such term shall be severed and the remaining terms
shall be unaffected (in this instance the parties shall use reasonable
endeavours to negotiate a suitable substitute provision).
2. Subject to clauses 8.2 and 8.3 and to the fullest extent permitted by law,
these Terms of Trade together with the Order (as accepted by Aesop), the Legal
Notice on the website and Aesop's Privacy Policy constitute the whole agreement
between the parties and supersede all prior discussions and agreements between
them.
3. Orders and these Terms of Trade will be governed by the law applying in the
State of New York, United States, and the parties irrevocably submit to the
non-exclusive jurisdiction of the courts of New York State, and the courts
complement to determine appeals from those courts, with respect to any
proceedings that may be brought at any time in relation to these Terms of Trade.
* Contact Us
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LOCATION PREFERENCES
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* Language: English
SUSTAINABILITY
All Aesop products are vegan, and we do not test our formulations or ingredients
on animals. We are Leaping Bunny approved and a Certified B Corporation. Learn
more
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or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.
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These cookies allow us to count visits and traffic sources so we can measure and
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are the most and least favoured, and how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
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will not be able to monitor its performance. We also use Google Analytics to
help analyse how you use our site. Google Analytics generates statistical and
other information about website use by means of cookies. The information
generated is used to create reports about the use of our site. Google will store
this information. If you do not want your website visit data reported by Google
Analytics, you can install the Google Analytics opt-out browser add-on. For more
details on installing and uninstalling the add-on, please visit the Google
Analytics opt-out page at https://tools.google.com/dlpage/gaoptout.
FUNCTIONAL COOKIES
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These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then some
or all of these services may not function properly.
TARGETING COOKIES
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These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising. This website utilizes the online advertising programs from various
third-party providers from time to time, such as “Google AdWords” and associated
conversion tracking cookies may be set on the user’s browser. The information
collected by the conversion cookies are used by such third-party providers to
provide information such as conversion statistics to clients such as Aesop who
have opted-in for conversion tracking. It is possible for Aesop to identify from
this information when a particular individual website visitor completes an event
(such as making a purchase) after interacting with our ads on those platforms.
If you do not want to allow these cookies on your device, you may be able to
deactivate them through your user settings in your internet browser, for example
you can deactivate the Google conversion-tracking cookie through your user
settings in your internet browser. We also use Google AdWords remarketing codes
to log when users view specific pages or take specific actions on a website.
This allows us to provide targeted advertising in the future. If you do not wish
to receive this type of advertising from us you can opt out using the
DoubleClick opt-out page (http://www.google.com/settings/ads) or the Network
Advertising Initiative opt-out page
(http://www.networkadvertising.org/managing/opt_out.asp).
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