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INTERNET AND CLOUD INTELLIGENCE STARTS WITH TRUST

Our team's top priority is delivering you a reliable service built on rigorous
standards of information security and privacy.



SECURITY & PRIVACY




CCPA

GDPR

ISO 27001

ISO 27017

ISO 27018

ISO 27701

ISO 22301

SOC 2 Type II

CSA STAR

EU Cloud Code of Conduct


TRUST

Since inception, protecting the security and privacy of customer data has been a
top priority for ThousandEyes. Our customers trust us to collect and store
information about performance of networks and applications they use. Depending
on the deployment scenario and specific customer use cases, this could include
information from the Internet that constitutes public domain knowledge and/or
information from private enterprise networks. As such, we treat all data
collected as highly sensitive and have implemented a management system to ensure
its confidentiality, integrity, availability, and privacy.

We start with a solid management foundation through adoption of the widely
recognized and respected ISO/IEC 27001 standard for our information security
management system. Our privacy information management system is based on and
certified by ISO 27701.

Jointly these frameworks form a ThousandEyes Unified Security and Privacy
Management Framework (USPMF) that is supported by strict policies, standards,
technologies and processes. We continually improve our USPMF by implementing
additional technical and organizational controls to ensure customer data is
always protected with best current practices.

As a cloud service provider, ThousandEyes shares the responsibility for security
and privacy with its customers. Review the information below to understand your
role in the implementation of security controls and operational activities.

ThousandEyes recommends customers follow these guidelines to better protect
their passwords and accounts.






BUG BOUNTY PROGRAM

ThousandEyes is committed to providing strong levels of security assurance for
our customers, partners, and community. The Cisco ThousandEyes vulnerability
rewards program is part of our overall security strategy, encouraging external
researchers to collaborate with our security team to help keep our platform
safe.

If you believe you have discovered a vulnerability in one of ThousandEyes’
products, services, websites, or other infrastructure, or to report a suspected
abuse issue, please submit your finding to bugcrowd.com/thousandeyes-og. Upon
receipt of your inquiry, Bugcrowd will work with the ThousandEyes security team
to triage and respond to your request. We ask for your cooperation on any
disclosure surrounding the issue and working responsibly with us to protect our
customers, partners, and community.

Report a Security Issue 



INFORMATION SECURITY


ORGANIZATION OF INFORMATION SECURITY

Information Security organization at ThousandEyes is headed by the Chief
Information Security Officer. His team oversees all aspects of data protection:
business, physical, and technical security and privacy. This also includes audit
and compliance, as well as overall risk management.


HUMAN RESOURCES SECURITY

We believe information security starts with people and it's not enough to merely
secure physical systems. Hence, we invest in security awareness and training for
all our employees so that they are equipped with the knowledge to support our
security and privacy management systems from day one.


ASSET AND RISK MANAGEMENT

All information is classified in terms of its confidentiality within a
three-level data classification scheme, and we require specific security
controls to be implemented accordingly. Risk assessments are required to be
performed on each critical information asset to verify if existing controls meet
defined criteria. All customer information is classified as confidential by
default and as a result, will always require the highest level of protection.


ACCESS CONTROL

Access to information is granted on a need-to-know basis and controlled through
a managed process that addresses authorization for new access, timely access
revocation when required and periodic review of access lists to critical
information.


CRYPTOGRAPHY

All crypto controls at ThousandEyes adhere to international legal regulations
and restrictions and require strong key management procedures.


PHYSICAL AND ENVIRONMENTAL SECURITY

Both data center and office space are equipped with access control and video
surveillance systems with 24x7 security onsite. To be accepted by ThousandEyes,
data centers must meet Tier III requirements.


OPERATIONS SECURITY

All networks, systems and applications are securely configured, implemented and
backed-up to ensure that they operate as intended. Anti-malware is deployed on
all critical customer-facing systems.


COMMUNICATIONS SECURITY

All communication resources at ThousandEyes are used in a manner that is
consistent with our ethical and business principals and have implemented
relevant controls such as use of cryptography for sensitive data transmission.


SYSTEM ACQUISITION, DEVELOPMENT AND MAINTENANCE

Examples of our controls include penetration testing and code review as vital
steps in the approval process. Furthermore, our secure software development
lifecycle design and deployment methodologies are continually being enhanced to
keep up with current best practices and stay ahead of the latest threats.


THIRD PARTY SERVICES

When contracted third-parties act on our behalf, we require them to meet the
same rigorous standards of security and privacy as we meet internally. This due
diligence is completed as part of our vendor risk management process, which
entails a comprehensive security review of the third-party organization as well
as their service offering or product.


SECURITY MONITORING AND INCIDENT MANAGEMENT

We constantly monitor our network, systems and applications to detect various
types of events. No surprise, our own cloud monitoring solution monitors itself
and other components of our technology infrastructure. When a critical event is
registered, incident response plan immediately kicks in.




PRIVACY

The Cisco Online Privacy Statement and this summary apply to Cisco's websites
and our affiliates' websites that link to the Statement.

Cisco respects and is committed to protecting personal information. Our Privacy
Statement reflects current global principles and standards on handling personal
information – transparency, fairness, and accountability. Below are some of the
highlights of the Cisco Online Privacy Statement. Note, more specific
information on how Cisco processes personal information may be found in Privacy
Data Sheets, offer descriptions, or other notices provided prior to or at the
time of data collection.


PERSONAL INFORMATION

We collect personal information for a variety of reasons, such as processing
your order, provisioning websites and Solutions and enabling their
functionality, providing you with a newsletter subscription, sending business
and marketing communications, personalizing your experience, or managing job
applications.

We will inform you of the purpose for collecting personal information when we
collect it from you and keep it to fulfill the purposes for which it was
collected or as required by applicable laws or for legitimate purposes.

We may combine the information we collect from you with information obtained
from other sources to help us improve its overall accuracy and completeness, and
to help us improve and better tailor our interactions and performance with you.

We may also collect information relating to your use of our websites and
web-based Solutions through the use of various technologies, including cookies.


NOTICE AND YOUR CHOICES OF DATA USE

We will use your personal information for the purpose for which it was collected
and will not use it for a different purpose without first asking for your
permission or having a legal basis for the use.

We will ask your permission before we share your personal information with third
parties for any purpose other than the reason you provided it or as otherwise
stated in our Online Privacy Statement.

For more information on your choices about how Cisco may process your personal
information or regarding our use of cookies or other web technologies, see our
full Online Privacy Statement.


DATA ACCESS AND INTEGRITY

To update your personal information and communication preference, click here or
visit the specific product or service web site.


DATA SECURITY

We are committed to protecting your personal information against unauthorized
use or disclosure.


ONWARD TRANSFER

As a global company, we may transfer your personal information to Cisco in the
United States, to any Cisco subsidiary worldwide or to third parties acting on
our behalf located outside of the country where the data is collected where data
protection standards may be different.

We do not transfer your personal information to third parties unless those third
parties promise to give the information at least the equivalent level of
protection that we provide.


IMPORTANT INFORMATION

Our personal data protection and privacy policies and practices are designed to
comply with applicable laws around the world and to earn and maintain your trust
in Cisco.

Cisco is certified under the APEC Cross Border Privacy Rules system and Privacy
Recognition for Processors regarding personal data handling and transfers
to/from the APEC member economies. For more information on the scope of our
participation, or to submit a privacy inquiry through BBB National Programs, our
Accountability Agent, please click on the official seal below:




Cisco’s Binding Corporate Rules – Controller (BCR-C) provide that transfers made
by Cisco as a controller worldwide of European personal information benefit from
adequate safeguards.

Cisco is also certified and adheres to the EU-US and Swiss-US Privacy Shield
frameworks as set forth by the U.S. Department of Commerce regarding the
collection, use, and processing of personal data from the EU/EEA, the UK, and
Switzerland.

Should you have questions, comments or concerns related to this Privacy
Statement or the treatment of your personal information, please click here.

If you have an unresolved privacy or data use concern that we have not addressed
satisfactorily, please contact our U.S.-based third party dispute resolution
provider (free of charge).


REFERENCES

To find out more about our privacy practices, see the full version of the Cisco
Online Privacy Statement.

Last updated: December 1, 2021




COMPLIANCE

There are a number of laws and regulations that ThousandEyes and our employees
comply with:


ISO/IEC 27001:2022
ISO/IEC 27017:2015
ISO/IEC 27018:2019
ISO/IEC 27701:2019
ISO 22301:2019
SOC 2 Type II
CSA STAR Level 1
EU Cloud Code of Conduct (CoC) Level 3
California Consumer Privacy Act (CCPA)
EU General Data Protection Regulation (GDPR)

We have implemented a two step approach to compliance. First, we ensure that all
external and internal requirements are embedded within our policies and
supported by underlying standards, technologies and processes. Second, through
internal risk assessments and audits, we regularly test to ensure that all
security controls are implemented properly and operating effectively.

We use an independent third party to perform AT Section 101 attestation that
produces a SOC2 Type II report for the Security principle covering a 12 months
period. Also, the Information Security Management System supporting our network
performance management software as a service application received ISO/IEC
27001:2013 and ISO/IEC 27018:2019 certificates from an independent certification
body. In addition, our Privacy Information Management System supporting our
network performance management software as a service application has received
the ISO/IEC 27701:2019 certificate from an independent certification body.
Finally, an independent third party performs a yearly enterprise risk assessment
on our critical information resources.

ThousandEyes is a corporate member of Cloud Security Alliance, where we share
information and collaborate with other industry leading companies in order to
maintain the highest level of security best practices. ThousandEyes is also a
member of the Center for Internet Security, a forward-thinking non-profit entity
that harnesses the power of a global IT community to safeguard private and
public organizations against cyber threats.




FEATURED BLOGS




THOUSANDEYES PRIVACY IN PRACTICE: ISO 27018 AND ISO 27701 CERTIFICATIONS

Read the blog post 

SHARED RESPONSIBILITIES IN THE CLOUD

Read the blog post 
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