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FROM, THE DIGITAL TRANSFORMATION AGENCY

CONTACT US
 * Solutions
 * Services
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 * About
 * Work

 * LATEST INSIGHTS
   * * 3 Secrets Top Digital Brands Use to Win (That You Can Use Too)
     * Identifying “Moments of Truth” in Your Customer Journey
     * 7 P’s to Help You Communicate What Your Brand Stands For
       SEE ALL
 * NEWS
   * * Medical Supply Website Built by FROM Clinches Win at International
       Digital Marketing Awards
     * FROM Unites with One of India’s Fastest Growing Tech Service Providers
     * FROM CEO Leads Master Class on Building Customer-Centric Teams at CMSWire
       Connect
       SEE ALL

;

FROM’s WSJ bestselling book Winning Digital Customers wins Gold Award from
Nonfiction Authors Association

CIO Review MAGAZINE names FROM Top 10 Digital Transformation Agency

FROM’s development studio, Algoworks, recognized for 3rd consecutive year as a
Salesforce Summit Partner




FROM is an international, NYC headquartered, full service
agency that uses world class strategy, design, and
engineering talent to help brands on their journey to

EVEN GREATER DIGITAL SUCCESS.



FROM HAS A PROVEN FORMULA TO INCREASE THE ENTHUSIASM
YOUR CUSTOMERS FEEL WHEN ENGAGING WITH YOU.



It’s outlined in our WSJ Bestselling Book

WINNING DIGITAL CUSTOMERS:
THE ANTIDOTE TO IRRELEVANCE

And we do it everyday for our clients.




Your customers expect more than a slick app,
they expect a seamless experience every time and everywhere
they transact with your business.

NO MATTER THE INDUSTRY:

B2B2C




ASK YOURSELF...






Are you disappointing customers because you aren’t quite aligned with their
digital lifestyle?
How is your employee morale impacted working for a company that’s disappointing
digital customers?
How much unnecessary cost are you incurring to support out of date processes or
technology?
How vulnerable are you to competitors with a superior digital experience?
How many sales are you losing because of digital frustration?


Many companies are behind.


DON'T FEEL BAD.



But keeping up with customer expectations in today's
ultra fast moving digital world is challenging.

IT REQUIRES DEEP INSIGHT, ORGANIZATION CHANGE,
AND THE APPLICATION OF NEW TECHNOLOGIES:

MACHINE LE




HOW DO WE DO THIS?

Research
Research and observe your end users’ behaviors to see where they struggle today.
Ideate
Create a vision for your future customer journey that will maximize impact.
Plan
Establish a roadmap that includes quick wins to show rapid progress as we build
towards the north star vision.
Iterate & Deliver
Develop, test, and deliver exceptional digital experiences that drive results.


WE PARTNER WITH OUR CLIENTS TO CO-CREATE IMPACT.

Here are some you may know:




LONG LINES TO


COMPLETE CONTROL

Innovating the future of Avis car rental by leveraging biometrics to
authenticate drivers and deliver a touchless, fully digital – booking to pick-up
to drop-off – experience.

GETTING IT DONE TO


BEST IN CLASS

Conceptualizing a modern and forward thinking user experience for ADP RUN’s
700,000+ small business users through customer research, design, and user
testing.

OVERWHELMING TO


PERSONALIZED

Designing and testing multi-channel journeys for ClearMatch Medicare’s
predominately senior audience to increase online enrollments through a
personalized quiz, revamped homepage, and paid landing pages.

STRESSED TO


ASSURED

Delivering AAA’s breakthrough progressive web app design that confidently and
calmly guides members through the process of requesting roadside assistance –
from diagnostics to live service vehicle tracking.







TODAY’S CUSTOMERS DESIRE DIGITAL ELEGANCE.

AND TO SUCCEED BRANDS MUST WIN THEIR LOVE.


Those that are doing it right are reaping huge rewards.


ARE YOU?



Let’s talk.


HERE ARE THE WAYS WE CAN GET STARTED


TOGETHER.

SCHEDULE A CONSULTATION

One of our Digital Transformation Thought Leaders will help gauge if we should
work together.

CHECK OUT OUR BOOK

Download the first chapter of WINNING DIGITAL CUSTOMERS for free.

EXPLORE OUR SERVICES

We offer a full suite of services in Strategy, Innovation, Product Development,
and Digital Content.


SOLUTIONS
Optimizing Your Current Touchpoints
Customer Journey Visioning
Creating Content Ecosystems
Developing New Digital Products
Leading Enterprise Digital Transformation
Digital Transformation Assessment
SERVICES
Strategy
Customer Experience Strategy

Customer & Market Research

Digital Analytics & MVT

Digital Transformation Strategy

Social Strategy

Innovation
Digital Property Operations & Maintenance

Innovation Consulting

Program Management

Workshop Facilitation

Product Development
Experience Design

Mobile App Development

Responsive Web Development

Usability Testing

Game Development

Solution Personalization

Digital Content
Content Strategy

Content Design

Content Management

Game Design

Video & Animation

INDUSTRIES
Media & Entertainment
Financial Services
Retail
Kids & Family
Travel
Other
ABOUT
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© 2024 FROM, The Digital Transformation Agency, Inc.