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Submission: On December 29 via manual from US — Scanned from DE
Submission: On December 29 via manual from US — Scanned from DE
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All Topics * All Topics * New in Conversation Hub * New in Knowledge Hub * New in Analytics Hub * New in Composable Experience Platform * User Guides * Webinars * Home * Bookmarks * Browse Topics All Topics * All Topics * New in Conversation Hub * New in Knowledge Hub * New in Analytics Hub * New in Composable Experience Platform * User Guides * Webinars Home New in Conversation Hub New in Knowledge Hub New in Analytics Hub New in Composable Experience Platform User Guides Webinars What's New in eGain 21 We are thrilled to share eGain 21 with you. We have designed innovative capabilities to connect, solve, and optimize customer engagement better than ever. As part of this release, we’ve organized the eGain Digital Customer Engagement Suite into three hubs, the Conversation Hub (a super-set of the Messaging Hub from earlier releases), the Knowledge Hub and the Analytics Hub, each with a rich set of AI-powered apps, all leveraging common services and a modern user experience. Powering these hubs and apps is the eGain Composable Experience Platform, an open, secure, and scalable platform with a rich set of capability dots (Packaged Business Capabilities, per Gartner) that can be configured and connected for use cases, to deliver effortless experiences and smarter automation. Explore the world of eGain 21 by selecting a particular hub or the platform! * New in Conversation Hub Connect with customers on messaging channels like Apple Business Chat, Facebook Messenger, Twitter DM, SMS, and MMS. Automate customer conversations over messaging channels leverag... 2 Articles * New in Knowledge Hub Solve customer queries with an AI-powered, contextually personalized knowledge tool, with best-practices and compliance. Our BYO architecture allows you to Bring Your Own Bot into ... 7 Articles * New in Analytics Hub Measure, manage, and optimize all customer engagement capabilities and agent resources in a secure, unified, and business-delegated manner 4 Articles * New in Composable Experience Platform An open, secure, and scalable platform with a rich set of capability that can be configured and connected to deliver effortless experiences and smarter automation. 5 Articles * User Guides Find documentation on how to use the consoles in eGain 21. The user's guides are meant for agents, authors, managers and administrators, and those in IT roles. 29 Articles * Webinars Recordings from the eGain 21 Webinars series. NOW available: The Knowledge Hub webinar on September 8, and the Conversation Hub webinar on September 22. 4 Articles * New in Conversation Hub Connect with customers on messaging channels like Apple Business Chat, Facebook Messenger, Twitter DM, SMS, and MMS. Automate customer conversations over messaging channels leverag... 2 Articles * New in Knowledge Hub Solve customer queries with an AI-powered, contextually personalized knowledge tool, with best-practices and compliance. Our BYO architecture allows you to Bring Your Own Bot into ... 7 Articles * New in Analytics Hub Measure, manage, and optimize all customer engagement capabilities and agent resources in a secure, unified, and business-delegated manner 4 Articles * New in Composable Experience Platform An open, secure, and scalable platform with a rich set of capability that can be configured and connected to deliver effortless experiences and smarter automation. 5 Articles * User Guides Find documentation on how to use the consoles in eGain 21. The user's guides are meant for agents, authors, managers and administrators, and those in IT roles. 29 Articles * Webinars Recordings from the eGain 21 Webinars series. NOW available: The Knowledge Hub webinar on September 8, and the Conversation Hub webinar on September 22. 4 Articles Loading ...