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PHOENIXED: THE PODCAST
‍INSIDE CANADA’S PAYROLL DISASTER


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‍
New
THE TRAILER

A new investigative podcast from the Global Payroll Association and Storythings
dives deep into the Canadian government’s botched payroll transformation project
— a $3 billion problem that still hasn’t been resolved.

View More
Canada set out to modernize its government payroll system in 2011, a $310
million project that would save $70 million a year via automation and
consolidation. But when the Phoenix Pay system was rushed to launch in 2016,
civil servants were paid incorrectly — or not at all. Eight years later the
costs have reached more than $3 billion.
‍
When something goes wrong with payroll, you can’t just stop and fix it — you
have to keep it running. This new podcast from the Global Payroll Association
and Storythings investigates how Canada flubbed its payroll transformation, how
it’s fixing it with the next-gen solution, and how it’s trying to make amends
with its public servants. Subscribe now wherever you get your podcasts to be
notified when the first episode goes live in April 2024.
Transcript
Glen McGregor, host: Nobody wants to take responsibility for a major scandal in
the Canadian government. Tens of thousands of people have been affected. Workers
have lost their savings, jobs, and even their homes.
And what caused all of this? A new payroll system.

Jennifer Carr: “I was not paid for three months, you know, and everywhere I
turned and looked, you know, trying to get people to figure out what was
happening, nobody had a clue.

”Blair Winger: “... and it's like this is all my money out the window.

”Chris Aylward: “Marriages were lost because of this. There is a doctor from
Gatineau on record, he said, Well, his patient, she took her life because of the
Phoenix pay system.

”In Canada, the Phoenix Pay System is infamous.

The initiative to upgrade and consolidate the government’s payroll system was
supposed to be a $310 million project that would eventually save $70 million a
year.

Its botched rollout became national news. As government workers were underpaid,
overpaid or not paid at all, politicians fought over who was responsible.

Andrew Scheer: “When will the Prime minister take responsibility for his
decision and stop trying to blame other people?

”Justin Trudeau: “The problem was that they had fired 700 people in order to
book the savings.

”Eight years after its launch, it’s still not fixed. And the price tag for the
Phoenix Pay project has grown to over $4 billion.

Blair Winger: “I guess what's most frustrating with this is I think the
government would probably step in, if any other employer was not paying their
people correctly, especially year after year after year after year.

”Jim Bagnal: “It's just astonishing. there just doesn't seem to be a reckoning
for anybody.”

My name is Glen McGregor. I’ve been a political reporter in Ottawa for more than
20 years.

In the new podcast Phoenixed, I’m looking into how this payroll transformation
went so wrong — and why it’s still not sorted out.

Phoenixed: Inside Canada’s payroll disaster is a podcast from the Global Payroll
Association and Storythings.

Subscribe now to catch our first episode when it comes out in April 2024.


episodes
10 April


EPISODE 1: THE BEST INTENTIONS

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