app.smartsheet.com
Open in
urlscan Pro
52.206.82.18
Public Scan
URL:
https://app.smartsheet.com/b/form/23a45a1bd2ae4b9fafb9e772bd95d492
Submission: On November 14 via api from US — Scanned from DE
Submission: On November 14 via api from US — Scanned from DE
Form analysis 1 forms found in the DOM
<form>
<div class="css-1o5h39n e1tmc1mx0">
<fieldset data-client-id="container_Country" data-client-type="radio" data-client-align="horizontal" id="oykNN7OPz" class="css-1v3zkla etth7i50">
<legend data-client-id="label_Country" class="css-1yfbzum etth7i52">Country<span data-client-id="required_indicator" class="css-mfmuai etth7i53">*</span></legend>
<div class="rich-text-field-desc css-1y2mbba" id="description_Country">
<p>Country of <u>issue</u> origin</p>
</div>
<div class="css-la3s4b etth7i51">
<div class="css-1r7q5sr etth7i54"><label class="css-1fg467d etth7i56"><input aria-label="US" aria-describedby="description_Country" tabindex="0" data-client-value="US" data-client-id="radio_Country" type="radio" title="US" name="oykNN7OPz"
class="css-10i6ipn etth7i57"><span class="css-1pu7ejh etth7i58">US</span></label></div>
<div class="css-1r7q5sr etth7i54"><label class="css-1fg467d etth7i56"><input aria-label="CA" aria-describedby="description_Country" tabindex="0" data-client-value="CA" data-client-id="radio_Country" type="radio" title="CA" name="oykNN7OPz"
class="css-10i6ipn etth7i57"><span class="css-1pu7ejh etth7i58">CA</span></label></div>
</div>
</fieldset>
</div>
<div class="css-1o5h39n e1tmc1mx0">
<div role="application" title="" data-client-id="container_How can we help you today?" data-client-type="dropdown" id="ngkJDEg" class="css-u3yn36 ef83ajd0"><label for="select_input_How can we help you today?"
id="62e8f4ce-00ce-40d8-976b-ac3fb36ad00a" data-client-id="label_How can we help you today?" class="css-1xl1v40 ekxsfat0">How can we help you today?<span data-client-id="required_indicator" class="css-skcghl ekxsfat1">*</span></label>
<div class="css-t8xanh-container">
<div class="css-kf2egt-control react-select__control">
<div class="css-11ksah1 react-select__value-container">
<div class="css-1i5h0xy-placeholder react-select__placeholder">Select or enter value</div>
<div class="css-1g6gooi">
<div class="react-select__input" style="display: inline-block;"><input autocapitalize="none" autocomplete="off" autocorrect="off" id="select_input_How can we help you today?" spellcheck="false" tabindex="0" type="text"
aria-label="Select or enter value" aria-labelledby="62e8f4ce-00ce-40d8-976b-ac3fb36ad00a" value=""
style="box-sizing: content-box; width: 2px; background: 0px center; border: 0px; font-size: inherit; opacity: 1; outline: 0px; padding: 0px; color: inherit;">
<div
style="position: absolute; top: 0px; left: 0px; visibility: hidden; height: 0px; overflow: scroll; white-space: pre; font-size: 13px; font-family: Arial; font-weight: 400; font-style: normal; letter-spacing: normal; text-transform: none;">
</div>
</div>
</div>
</div>
<div class="css-1wy0on6 react-select__indicators"><span class="css-9lpq22-indicatorSeparator react-select__indicator-separator"></span><span style="margin-right: 6px;"><svg data-client-id="caret_icon" width="16px" height="16px"
viewBox="0 0 16 16" version="1.1" role="img" xmlns="http://www.w3.org/2000/svg">
<title>Caret Icon</title>
<desc>Caret symbol</desc>
<g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd">
<g fill="#161616">
<path
d="M8.38951287,9.81740951 C8.3743818,9.83527284 8.35811596,9.85207547 8.34082332,9.86770589 C8.12569934,10.0621513 7.79871352,10.0396329 7.61048004,9.81740951 L5.12806062,6.88673235 C5.04550447,6.78926879 5,6.66416424 5,6.53465776 C5,6.23937443 5.23172713,6 5.51757703,6 L10.4824159,6 C10.607785,6 10.7288928,6.04700617 10.8232427,6.13228679 C11.0383667,6.32673222 11.0601658,6.664509 10.8719323,6.88673235 L8.38951287,9.81740951 Z">
</path>
</g>
</g>
</svg></span></div>
</div>
</div>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div role="application" title="" data-client-id="container_What is the problem with the order?" data-client-type="dropdown" id="WlOApmJ" class="css-u3yn36 ef83ajd0"><label for="select_input_What is the problem with the order?"
id="e0a3b0ad-6fb2-499e-9939-b7b201c94bad" data-client-id="label_What is the problem with the order?" class="css-1xl1v40 ekxsfat0">What is the problem with the order?<span data-client-id="required_indicator"
class="css-skcghl ekxsfat1">*</span></label>
<div class="css-t8xanh-container">
<div class="css-kf2egt-control react-select__control">
<div class="css-11ksah1 react-select__value-container">
<div class="css-1i5h0xy-placeholder react-select__placeholder">Select or enter value</div>
<div class="css-1g6gooi">
<div class="react-select__input" style="display: inline-block;"><input autocapitalize="none" autocomplete="off" autocorrect="off" id="select_input_What is the problem with the order?" spellcheck="false" tabindex="-1" type="text"
aria-label="Select or enter value" aria-labelledby="e0a3b0ad-6fb2-499e-9939-b7b201c94bad" value=""
style="box-sizing: content-box; width: 2px; background: 0px center; border: 0px; font-size: inherit; opacity: 1; outline: 0px; padding: 0px; color: inherit;">
<div
style="position: absolute; top: 0px; left: 0px; visibility: hidden; height: 0px; overflow: scroll; white-space: pre; font-size: 13px; font-family: Arial; font-weight: 400; font-style: normal; letter-spacing: normal; text-transform: none;">
</div>
</div>
</div>
</div>
<div class="css-1wy0on6 react-select__indicators"><span class="css-9lpq22-indicatorSeparator react-select__indicator-separator"></span><span style="margin-right: 6px;"><svg data-client-id="caret_icon" width="16px" height="16px"
viewBox="0 0 16 16" version="1.1" role="img" xmlns="http://www.w3.org/2000/svg">
<title>Caret Icon</title>
<desc>Caret symbol</desc>
<g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd">
<g fill="#161616">
<path
d="M8.38951287,9.81740951 C8.3743818,9.83527284 8.35811596,9.85207547 8.34082332,9.86770589 C8.12569934,10.0621513 7.79871352,10.0396329 7.61048004,9.81740951 L5.12806062,6.88673235 C5.04550447,6.78926879 5,6.66416424 5,6.53465776 C5,6.23937443 5.23172713,6 5.51757703,6 L10.4824159,6 C10.607785,6 10.7288928,6.04700617 10.8232427,6.13228679 C11.0383667,6.32673222 11.0601658,6.664509 10.8719323,6.88673235 L8.38951287,9.81740951 Z">
</path>
</g>
</g>
</svg></span></div>
</div>
</div>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div role="application" title="" data-client-id="container_What type of OTC issue?" data-client-type="dropdown" id="yraRDKa" class="css-u3yn36 ef83ajd0"><label for="select_input_What type of OTC issue?" id="ede6cb52-a874-4f89-9c33-b8da6fbd271f"
data-client-id="label_What type of OTC issue?" class="css-1xl1v40 ekxsfat0">What type of OTC issue?</label>
<div class="css-t8xanh-container">
<div class="css-kf2egt-control react-select__control">
<div class="css-11ksah1 react-select__value-container">
<div class="css-1i5h0xy-placeholder react-select__placeholder">Select or enter value</div>
<div class="css-1g6gooi">
<div class="react-select__input" style="display: inline-block;"><input autocapitalize="none" autocomplete="off" autocorrect="off" id="select_input_What type of OTC issue?" spellcheck="false" tabindex="-1" type="text"
aria-label="Select or enter value" aria-labelledby="ede6cb52-a874-4f89-9c33-b8da6fbd271f" value=""
style="box-sizing: content-box; width: 2px; background: 0px center; border: 0px; font-size: inherit; opacity: 1; outline: 0px; padding: 0px; color: inherit;">
<div
style="position: absolute; top: 0px; left: 0px; visibility: hidden; height: 0px; overflow: scroll; white-space: pre; font-size: 13px; font-family: Arial; font-weight: 400; font-style: normal; letter-spacing: normal; text-transform: none;">
</div>
</div>
</div>
</div>
<div class="css-1wy0on6 react-select__indicators"><span class="css-9lpq22-indicatorSeparator react-select__indicator-separator"></span><span style="margin-right: 6px;"><svg data-client-id="caret_icon" width="16px" height="16px"
viewBox="0 0 16 16" version="1.1" role="img" xmlns="http://www.w3.org/2000/svg">
<title>Caret Icon</title>
<desc>Caret symbol</desc>
<g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd">
<g fill="#161616">
<path
d="M8.38951287,9.81740951 C8.3743818,9.83527284 8.35811596,9.85207547 8.34082332,9.86770589 C8.12569934,10.0621513 7.79871352,10.0396329 7.61048004,9.81740951 L5.12806062,6.88673235 C5.04550447,6.78926879 5,6.66416424 5,6.53465776 C5,6.23937443 5.23172713,6 5.51757703,6 L10.4824159,6 C10.607785,6 10.7288928,6.04700617 10.8232427,6.13228679 C11.0383667,6.32673222 11.0601658,6.664509 10.8719323,6.88673235 L8.38951287,9.81740951 Z">
</path>
</g>
</g>
</svg></span></div>
</div>
</div>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div role="application" title="" data-client-id="container_Tax Issue?" data-client-type="dropdown" id="kvgMD6J" class="css-u3yn36 ef83ajd0"><label for="select_input_Tax Issue?" id="70dbf1e2-ed3f-46dc-83e4-f30bc58ace6c"
data-client-id="label_Tax Issue?" class="css-1xl1v40 ekxsfat0">Tax Issue?<span data-client-id="required_indicator" class="css-skcghl ekxsfat1">*</span></label>
<div class="css-t8xanh-container">
<div class="css-kf2egt-control react-select__control">
<div class="css-11ksah1 react-select__value-container">
<div class="css-1i5h0xy-placeholder react-select__placeholder">Select or enter value</div>
<div class="css-1g6gooi">
<div class="react-select__input" style="display: inline-block;"><input autocapitalize="none" autocomplete="off" autocorrect="off" id="select_input_Tax Issue?" spellcheck="false" tabindex="-1" type="text"
aria-label="Select or enter value" aria-labelledby="70dbf1e2-ed3f-46dc-83e4-f30bc58ace6c" value=""
style="box-sizing: content-box; width: 2px; background: 0px center; border: 0px; font-size: inherit; opacity: 1; outline: 0px; padding: 0px; color: inherit;">
<div
style="position: absolute; top: 0px; left: 0px; visibility: hidden; height: 0px; overflow: scroll; white-space: pre; font-size: 13px; font-family: Arial; font-weight: 400; font-style: normal; letter-spacing: normal; text-transform: none;">
</div>
</div>
</div>
</div>
<div class="css-1wy0on6 react-select__indicators"><span class="css-9lpq22-indicatorSeparator react-select__indicator-separator"></span><span style="margin-right: 6px;"><svg data-client-id="caret_icon" width="16px" height="16px"
viewBox="0 0 16 16" version="1.1" role="img" xmlns="http://www.w3.org/2000/svg">
<title>Caret Icon</title>
<desc>Caret symbol</desc>
<g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd">
<g fill="#161616">
<path
d="M8.38951287,9.81740951 C8.3743818,9.83527284 8.35811596,9.85207547 8.34082332,9.86770589 C8.12569934,10.0621513 7.79871352,10.0396329 7.61048004,9.81740951 L5.12806062,6.88673235 C5.04550447,6.78926879 5,6.66416424 5,6.53465776 C5,6.23937443 5.23172713,6 5.51757703,6 L10.4824159,6 C10.607785,6 10.7288928,6.04700617 10.8232427,6.13228679 C11.0383667,6.32673222 11.0601658,6.664509 10.8719323,6.88673235 L8.38951287,9.81740951 Z">
</path>
</g>
</g>
</svg></span></div>
</div>
</div>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div data-client-id="container_Need to Update or cancel?" data-client-type="heading" class="css-1e2fy0l e1vg1njp0">
<div class="css-336d07 e13qqj0j0">
<h2 data-client-id="heading_Need to Update or cancel?" class="css-1ogntkt e1vg1njp1">Need to Update or cancel?</h2>
</div>
<p data-client-id="subheading_Need to Update or cancel?" class="css-1ey0zoe e1vg1njp2"></p>
<p><span style="color: rgb(230, 0, 0);">Good News!</span> <strong>There is no need to submit a ticket. </strong></p>
<p><br></p>
<p><strong>The quickest way to update or cancel an order is to contact your Order Entry Liaison with your changes.</strong></p>
<p><br></p>
<p><strong style="color: rgb(230, 0, 0);"><em><u>You may now close this form without choosing submit.</u></em></strong></p>
<p></p>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div data-client-id="container_Looking for correct tracking?" data-client-type="heading" class="css-1e2fy0l e1vg1njp0">
<div class="css-336d07 e13qqj0j0">
<h2 data-client-id="heading_Looking for correct tracking?" class="css-1ogntkt e1vg1njp1">Looking for correct tracking?</h2>
</div>
<p data-client-id="subheading_Looking for correct tracking?" class="css-1ey0zoe e1vg1njp2"></p>
<p><strong style="color: rgb(0, 102, 204);">Please check the Order/Ship/Install report or Baan to assure that your order is in a shipped status (meaning 4 or higher)</strong></p>
<p><br></p>
<p><span style="background-color: rgb(255, 255, 0);">(highlight the link below, right click & choose Goto site)</span></p>
<p><br></p>
<p>https://app.powerbi.com/groups/me/reports/b2d5ec86-dd8e-4496-a552-5b8f26502e59?ctid=a1f1e214-7ded-45b6-81a1-9e8ae3459641&pbi_source=linkShare</p>
<p><br></p>
<p></p>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div data-client-id="container_Didn't get everything?" data-client-type="heading" class="css-1e2fy0l e1vg1njp0">
<div class="css-336d07 e13qqj0j0">
<h2 data-client-id="heading_Didn't get everything?" class="css-1ogntkt e1vg1njp1">Didn't get everything?</h2>
</div>
<p data-client-id="subheading_Didn't get everything?" class="css-1ey0zoe e1vg1njp2"></p>
<p><strong style="color: rgb(0, 102, 204);">Please use the comments box below to tell us what is missing.</strong></p>
<p></p>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div data-client-id="container_Something damaged?" data-client-type="heading" class="css-1e2fy0l e1vg1njp0">
<div class="css-336d07 e13qqj0j0">
<h2 data-client-id="heading_Something damaged?" class="css-1ogntkt e1vg1njp1">Something damaged?</h2>
</div>
<p data-client-id="subheading_Something damaged?" class="css-1ey0zoe e1vg1njp2"></p>
<p><strong style="color: rgb(0, 102, 204);">Please use comments box below to give more detail. Any photos of damage are also helpful.</strong></p>
<p></p>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div data-client-id="container_Found out that something in your order is now EOL?" data-client-type="heading" class="css-1e2fy0l e1vg1njp0">
<div class="css-336d07 e13qqj0j0">
<h2 data-client-id="heading_Found out that something in your order is now EOL?" class="css-1ogntkt e1vg1njp1">Found out that something in your order is now EOL?</h2>
</div>
<p data-client-id="subheading_Found out that something in your order is now EOL?" class="css-1ey0zoe e1vg1njp2"></p>
<p><strong style="color: rgb(0, 102, 204);">Please make sure to let us know the effected product codes in the box below so that we can effectively assist with an alternative.</strong></p>
<p></p>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div data-client-id="container_Alerting the Warehouse to an upcoming increase in volume?" data-client-type="heading" class="css-1e2fy0l e1vg1njp0">
<div class="css-336d07 e13qqj0j0">
<h2 data-client-id="heading_Alerting the Warehouse to an upcoming increase in volume?" class="css-1ogntkt e1vg1njp1">Alerting the Warehouse to an upcoming increase in volume?</h2>
</div>
<p data-client-id="subheading_Alerting the Warehouse to an upcoming increase in volume?" class="css-1ey0zoe e1vg1njp2"></p>
<p><br></p>
<p><strong style="background-color: rgb(255, 255, 0); color: rgb(0, 102, 204);">*NOTE*</strong><strong style="color: rgb(0, 102, 204);"> This information will be shared with the Warehouse as an FYI for planning purposes. This is not a place for
problem tickets.</strong></p>
<p><br></p>
<p><strong style="color: rgb(0, 102, 204);"></strong></p>
<p></p>
</div>
</div>
<div class="css-1o5h39n e1tmc1mx0">
<div data-client-id="container_Divider" data-client-type="divider" class="css-1e2fy0l e14sboee0">
<hr data-client-id="Divider" class="css-1xs1ymt e14sboee2">
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div data-client-id="container_undefined" data-client-type="heading" class="css-1e2fy0l e1vg1njp0">
<div class="css-336d07 e13qqj0j0"></div>
<p data-client-id="subheading_undefined" class="css-1ey0zoe e1vg1njp2"></p>
<p>Please acknowledge below by checking the box to continue</p>
<p></p>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div data-client-id="container_I understand this ticket is for information only and that a ticket on the Res Tracker will not be created." data-client-type="checkbox" data-client-label-position="ABOVE" data-client-symbol-type="CHECKBOX"
id="ae7drnLK" class="css-1x55rpa ef83ajd0"><label for="checkbox_id_ae7drnLK" data-client-id="label_I understand this ticket is for information only and that a ticket on the Res Tracker will not be created." class="css-1xl1v40 ekxsfat0">I
understand this ticket is for information only and that a ticket on the Res Tracker will not be created.<span data-client-id="required_indicator" class="css-skcghl ekxsfat1">*</span></label>
<div id="description_I_understand_this_ticket_is_for_information_only_and_that_a_ticket_on_the_Res_Tracker_will_not_be_created_" class="rich-text-field-desc css-1y2mbba">
<p>A Resolution Specialist will not be assigned and this alert will not be discussed in War Room or Swat calls.</p>
</div>
<div class="css-b811ne e1t681ye0"><input aria-describedby="description_I_understand_this_ticket_is_for_information_only_and_that_a_ticket_on_the_Res_Tracker_will_not_be_created_" tabindex="-1" id="checkbox_id_ae7drnLK"
data-client-id="checkbox_I understand this ticket is for information only and that a ticket on the Res Tracker will not be created." type="checkbox" name="ae7drnLK"
aria-label="I understand this ticket is for information only and that a ticket on the Res Tracker will not be created." title="I understand this ticket is for information only and that a ticket on the Res Tracker will not be created."
class="css-1f2no93 e1t681ye1"></div><span class="css-1s209s0 e1t681ye5"></span>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div data-client-id="container_Have you checked OSI or Baan to verify that your order is in a shipped status?" data-client-type="checkbox" data-client-label-position="ABOVE" data-client-symbol-type="CHECKBOX" id="jO0DpeL"
class="css-1x55rpa ef83ajd0"><label for="checkbox_id_jO0DpeL" data-client-id="label_Have you checked OSI or Baan to verify that your order is in a shipped status?" class="css-1xl1v40 ekxsfat0">Have you checked OSI or Baan to verify that your
order is in a shipped status?<span data-client-id="required_indicator" class="css-skcghl ekxsfat1">*</span></label>
<div id="description_Have_you_checked_OSI_or_Baan_to_verify_that_your_order_is_in_a_shipped_status_" class="rich-text-field-desc css-1y2mbba">
<p>Please do not submit a Resolution ticket for orders in status 2 or 3 as tracking has not yet been generated. Baan and OSI will be updated as soon as tracking is available</p>
</div>
<div class="css-b811ne e1t681ye0"><input aria-describedby="description_Have_you_checked_OSI_or_Baan_to_verify_that_your_order_is_in_a_shipped_status_" tabindex="-1" id="checkbox_id_jO0DpeL"
data-client-id="checkbox_Have you checked OSI or Baan to verify that your order is in a shipped status?" type="checkbox" name="jO0DpeL" aria-label="Have you checked OSI or Baan to verify that your order is in a shipped status?"
title="Have you checked OSI or Baan to verify that your order is in a shipped status?" class="css-1f2no93 e1t681ye1"></div><span class="css-1s209s0 e1t681ye5"></span>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div data-client-id="container_Customer Name" data-client-type="text" id="v8DJGoD" class="css-1e3khfm ef83ajd0"><label for="text_box_Customer Name" data-client-id="label_Customer Name" class="css-1xl1v40 ekxsfat0">Customer Name<span
data-client-id="required_indicator" class="css-skcghl ekxsfat1">*</span></label>
<div style="display: flex;"><input title="" aria-invalid="false" tabindex="-1" id="text_box_Customer Name" data-client-id="text_box_Customer Name" data-client-type="" name="v8DJGoD" maxlength="4000" class="css-1p0590h e1407lhe0" value=""></div>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div data-client-id="container_Customer Number (optional)" data-client-type="text" id="kvgn7XE" class="css-1e3khfm ef83ajd0"><label for="text_box_Customer Number (optional)" data-client-id="label_Customer Number (optional)"
class="css-1xl1v40 ekxsfat0">Customer Number (optional)</label>
<div style="display: flex;"><input title="" aria-invalid="false" tabindex="-1" id="text_box_Customer Number (optional)" data-client-id="text_box_Customer Number (optional)" data-client-type="" name="kvgn7XE" maxlength="4000"
class="css-1p0590h e1407lhe0" value=""></div>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<fieldset tabindex="-1" data-client-id="container_Reference Type" data-client-type="multicheckbox" class="css-1ok9ioc e1wjahh75">
<legend class="css-wu6qo2 e1wjahh74">
<div class="css-336d07 e1pe2j9k0">
<div><label data-client-id="label_Reference Type" class="css-1xl1v40 ekxsfat0">Reference Type<span data-client-id="required_indicator" class="css-skcghl ekxsfat1">*</span></label></div>
</div>
</legend>
<div class="css-e6thz7 e1wjahh70">
<div class="css-dwmqx e6odk5h4"><input aria-label="Sales Order Number" id="O38lq93_multi_checkbox_value_0_Sales Order Number" name="O38lq93" tabindex="0" title="Sales Order Number" type="checkbox" class="css-1u83a8q e6odk5h2"><span
class="css-in9hp4 e6odk5h1"><label for="O38lq93_multi_checkbox_value_0_Sales Order Number" class="css-ba70ad e1wjahh72">Sales Order Number</label></span></div>
<div class="css-dwmqx e6odk5h4"><input aria-label="Service Call (WO) Number" id="O38lq93_multi_checkbox_value_1_Service Call (WO) Number" name="O38lq93" tabindex="0" title="Service Call (WO) Number" type="checkbox"
class="css-1u83a8q e6odk5h2"><span class="css-in9hp4 e6odk5h1"><label for="O38lq93_multi_checkbox_value_1_Service Call (WO) Number" class="css-ba70ad e1wjahh72">Service Call (WO) Number</label></span></div>
<div class="css-dwmqx e6odk5h4"><input aria-label="Invoice Number" id="O38lq93_multi_checkbox_value_2_Invoice Number" name="O38lq93" tabindex="0" title="Invoice Number" type="checkbox" class="css-1u83a8q e6odk5h2"><span
class="css-in9hp4 e6odk5h1"><label for="O38lq93_multi_checkbox_value_2_Invoice Number" class="css-ba70ad e1wjahh72">Invoice Number</label></span></div>
<div class="css-dwmqx e6odk5h4"><input aria-label="Demand Forecast Number" id="O38lq93_multi_checkbox_value_3_Demand Forecast Number" name="O38lq93" tabindex="0" title="Demand Forecast Number" type="checkbox"
class="css-1u83a8q e6odk5h2"><span class="css-in9hp4 e6odk5h1"><label for="O38lq93_multi_checkbox_value_3_Demand Forecast Number" class="css-ba70ad e1wjahh72">Demand Forecast Number</label></span></div>
<div class="css-dwmqx e6odk5h4"><input aria-label="SFDC Number" id="O38lq93_multi_checkbox_value_4_SFDC Number" name="O38lq93" tabindex="0" title="SFDC Number" type="checkbox" class="css-1u83a8q e6odk5h2"><span
class="css-in9hp4 e6odk5h1"><label for="O38lq93_multi_checkbox_value_4_SFDC Number" class="css-ba70ad e1wjahh72">SFDC Number</label></span></div>
<div class="css-dwmqx e6odk5h4"><input aria-label="Issue Does Not Require Reference Number ***" id="O38lq93_multi_checkbox_value_5_Issue Does Not Require Reference Number ***" name="O38lq93" tabindex="0"
title="Issue Does Not Require Reference Number ***" type="checkbox" class="css-1u83a8q e6odk5h2"><span class="css-in9hp4 e6odk5h1"><label for="O38lq93_multi_checkbox_value_5_Issue Does Not Require Reference Number ***"
class="css-ba70ad e1wjahh72">Issue Does Not Require Reference Number ***</label></span></div>
</div>
</fieldset>
</div>
<div class="css-tkslta e1tmc1mx0">
<div data-client-id="container_Reference Number" data-client-type="text" id="g5pAXlj" class="css-1e3khfm ef83ajd0"><label for="text_box_Reference Number" data-client-id="label_Reference Number" class="css-1xl1v40 ekxsfat0">Reference Number<span
data-client-id="required_indicator" class="css-skcghl ekxsfat1">*</span></label>
<div id="description_Reference_Number" class="rich-text-field-desc">
<p>You may enter multiple reference numbers. If using multiple, please put ref type in parentheses next to appropriate number</p>
<p><br></p>
<p><strong style="color: rgb(230, 0, 0);">Maximum of 5 reference numbers per ticket allowed</strong></p>
</div>
<div style="display: flex;"><input title="" aria-invalid="false" aria-describedby="description_Reference_Number" tabindex="-1" id="text_box_Reference Number" data-client-id="text_box_Reference Number" data-client-type="" name="g5pAXlj"
maxlength="4000" class="css-1p0590h e1407lhe0" value=""></div>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div data-client-id="container_Address of the Service or Install problem?" data-client-type="text" id="mWmJbM3" class="css-1e3khfm ef83ajd0"><label for="text_box_Address of the Service or Install problem?"
data-client-id="label_Address of the Service or Install problem?" class="css-1xl1v40 ekxsfat0">Address of the Service or Install problem?<span data-client-id="required_indicator" class="css-skcghl ekxsfat1">*</span></label>
<div style="display: flex;"><input title="" aria-invalid="false" tabindex="-1" id="text_box_Address of the Service or Install problem?" data-client-id="text_box_Address of the Service or Install problem?" data-client-type="" name="mWmJbM3"
maxlength="4000" class="css-1p0590h e1407lhe0" value=""></div>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div data-client-id="container_Effected Product Code(s)" data-client-type="text" id="XJwmyyX" class="css-1e3khfm ef83ajd0"><label for="text_box_Effected Product Code(s)" data-client-id="label_Effected Product Code(s)"
class="css-1xl1v40 ekxsfat0">Effected Product Code(s)<span data-client-id="required_indicator" class="css-skcghl ekxsfat1">*</span></label>
<div style="display: flex;"><input title="" aria-invalid="false" tabindex="-1" id="text_box_Effected Product Code(s)" data-client-id="text_box_Effected Product Code(s)" data-client-type="" name="XJwmyyX" maxlength="4000"
class="css-1p0590h e1407lhe0" value=""></div>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div data-client-id="container_Give us the scoop" data-client-type="text" id="A6aMKOk" class="css-1e3khfm ef83ajd0"><label for="textarea_Give us the scoop" data-client-id="label_Give us the scoop" class="css-1xl1v40 ekxsfat0">Give us the
scoop<span data-client-id="required_indicator" class="css-skcghl ekxsfat1">*</span></label>
<div id="description_Give_us_the_scoop" class="rich-text-field-desc">
<p>Please enter any/ all details that may help in the investigation & resolution of the problem you are reporting</p>
</div><textarea aria-invalid="false" aria-describedby="description_Give_us_the_scoop" tabindex="-1" name="A6aMKOk" id="textarea_Give us the scoop" data-client-id="textarea_Give us the scoop" maxlength="4000" rows="3"
class="css-1lh64kx e1407lhe1"></textarea>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div data-client-id="container_Looking for your stuff?" data-client-type="heading" class="css-1e2fy0l e1vg1njp0">
<div class="css-336d07 e13qqj0j0">
<h2 data-client-id="heading_Looking for your stuff?" class="css-1ogntkt e1vg1njp1">Looking for your stuff?</h2>
</div>
<p data-client-id="subheading_Looking for your stuff?" class="css-1ey0zoe e1vg1njp2"></p>
<p>This link can help you check the status of your order.</p>
<p>Select the blue arrow and input order number- system will provide status information and tracking if available.</p>
<p><br></p>
<p><span style="background-color: rgb(255, 255, 0);">(highlight the link below, right click & choose Goto site)</span></p>
<p>
<a href="https://app.powerbi.com/groups/me/reports/b2d5ec86-dd8e-4496-a552-5b8f26502e59?ctid=a1f1e214-7ded-45b6-81a1-9e8ae3459641&pbi_source=linkShare" rel="nofollow noreferrer noopener">https://app.powerbi.com/groups/me/reports/b2d5ec86-dd8e-4496-a552-5b8f26502e59?ctid=a1f1e214-7ded-45b6-81a1-9e8ae3459641&pbi_source=linkShare</a>
</p>
<p><br></p>
<p>If you don't already have access to this report, just shoot an email to Christopher.Will@jci.com</p>
<p><br></p>
<p><strong style="color: rgb(230, 0, 0);"><em><u>You may now close this form without submitting</u></em></strong></p>
<p></p>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div data-client-id="container_Have a Legal request?" data-client-type="heading" class="css-1e2fy0l e1vg1njp0">
<div class="css-336d07 e13qqj0j0">
<h2 data-client-id="heading_Have a Legal request?" class="css-1ogntkt e1vg1njp1">Have a Legal request?</h2>
</div>
<p data-client-id="subheading_Have a Legal request?" class="css-1ey0zoe e1vg1njp2"></p>
<p><span style="color: rgb(230, 0, 0);">Good News!</span> There is no need to submit a Resolution ticket.</p>
<p><br></p>
<p>Sales Support can help you though - just use this link to access the Sales Intake form. Select Sales Support, then Other and put details of the legal request in the comments section.</p>
<p><br></p>
<p><span style="background-color: rgb(255, 255, 0);">(highlight the link below, right click & choose Goto site)</span></p>
<p><u>https://app.smartsheet.com/b/form/493a037b3a9c45f982efaa11c76b3ce6</u></p>
<p><br></p>
<p><strong style="color: rgb(230, 0, 0);"><em><u>You may now close this form without submitting</u></em></strong></p>
<p></p>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div data-client-id="container_Looking for a replacement part or to expedite shipping?" data-client-type="heading" class="css-1e2fy0l e1vg1njp0">
<div class="css-336d07 e13qqj0j0">
<h2 data-client-id="heading_Looking for a replacement part or to expedite shipping?" class="css-1ogntkt e1vg1njp1">Looking for a replacement part or to expedite shipping?</h2>
</div>
<p data-client-id="subheading_Looking for a replacement part or to expedite shipping?" class="css-1ey0zoe e1vg1njp2"></p>
<p><span style="color: rgb(230, 0, 0);">You're on the right track!</span><strong style="color: rgb(230, 0, 0);"> </strong> While the Resolution Process does not support this type of request,
<u>you may contact your Order Entry Liaison to request replacements or expedited shipping for your order:</u></p>
<p><br></p>
<p><strong style="color: rgb(230, 0, 0);"><em><u>You may now close this form without submitting</u></em></strong></p>
<p></p>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div data-client-id="container_Need to have something returned to the warehouse?" data-client-type="heading" class="css-1e2fy0l e1vg1njp0">
<div class="css-336d07 e13qqj0j0">
<h2 data-client-id="heading_Need to have something returned to the warehouse?" class="css-1ogntkt e1vg1njp1">Need to have something returned to the warehouse?</h2>
</div>
<p data-client-id="subheading_Need to have something returned to the warehouse?" class="css-1ey0zoe e1vg1njp2"></p>
<p><span style="color: rgb(230, 0, 0);">A Resolution ticket is not necessary</span> - but we can still help you:</p>
<p><br></p>
<p>If an item is at the customer location and needs to be picked up, you will need to submit an RA form.</p>
<p><br></p>
<p>The form can be found here:</p>
<p><br></p>
<p><span style="background-color: rgb(255, 255, 0);">(highlight the link below, right click & choose Goto site)</span></p>
<p><u>https://my.jci.com/:x:/r/sites/mySensormatic/Operational%20Excellence/S%26OP/RA%20Form%20v5.5rb.xlsx?d=w4b3b334763fa475b9ab2f1fa2bf12998&csf=1&web=1&e=Sp0LZM</u></p>
<p><br></p>
<p><span style="background-color: rgb(255, 255, 0);">Once you have opened the link, goto File, Save As and save the form to your machine. Fill out the requested information and email to:
</span><u style="background-color: rgb(255, 255, 0);">rareturns@tyco.com</u></p>
<p><br></p>
<p><strong style="color: rgb(230, 0, 0);"><em><u>You may now close this form without submitting</u></em></strong></p>
<p></p>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div role="application" title="" data-client-id="container_OBF/ Parts" data-client-type="dropdown" id="7gYJklk" class="css-u3yn36 ef83ajd0"><label for="select_input_OBF/ Parts" id="7a77d39e-19f1-406e-b50d-aa446b87c32e"
data-client-id="label_OBF/ Parts" class="css-1xl1v40 ekxsfat0">OBF/ Parts</label>
<div class="css-t8xanh-container">
<div class="css-kf2egt-control react-select__control">
<div class="css-11ksah1 react-select__value-container">
<div class="css-1i5h0xy-placeholder react-select__placeholder">Select</div>
<div class="css-1g6gooi">
<div class="react-select__input" style="display: inline-block;"><input autocapitalize="none" autocomplete="off" autocorrect="off" id="select_input_OBF/ Parts" spellcheck="false" tabindex="-1" type="text" aria-label="Select"
aria-labelledby="7a77d39e-19f1-406e-b50d-aa446b87c32e" value="" style="box-sizing: content-box; width: 2px; background: 0px center; border: 0px; font-size: inherit; opacity: 1; outline: 0px; padding: 0px; color: inherit;">
<div
style="position: absolute; top: 0px; left: 0px; visibility: hidden; height: 0px; overflow: scroll; white-space: pre; font-size: 13px; font-family: Arial; font-weight: 400; font-style: normal; letter-spacing: normal; text-transform: none;">
</div>
</div>
</div>
</div>
<div class="css-1wy0on6 react-select__indicators"><span class="css-9lpq22-indicatorSeparator react-select__indicator-separator"></span><span style="margin-right: 6px;"><svg data-client-id="caret_icon" width="16px" height="16px"
viewBox="0 0 16 16" version="1.1" role="img" xmlns="http://www.w3.org/2000/svg">
<title>Caret Icon</title>
<desc>Caret symbol</desc>
<g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd">
<g fill="#161616">
<path
d="M8.38951287,9.81740951 C8.3743818,9.83527284 8.35811596,9.85207547 8.34082332,9.86770589 C8.12569934,10.0621513 7.79871352,10.0396329 7.61048004,9.81740951 L5.12806062,6.88673235 C5.04550447,6.78926879 5,6.66416424 5,6.53465776 C5,6.23937443 5.23172713,6 5.51757703,6 L10.4824159,6 C10.607785,6 10.7288928,6.04700617 10.8232427,6.13228679 C11.0383667,6.32673222 11.0601658,6.664509 10.8719323,6.88673235 L8.38951287,9.81740951 Z">
</path>
</g>
</g>
</svg></span></div>
</div>
</div>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div role="application" title="" data-client-id="container_In which region/ sales group does this Customer belong?" data-client-type="dropdown" id="YKeZDMv" class="css-u3yn36 ef83ajd0"><label
for="select_input_In which region/ sales group does this Customer belong?" id="1a1db58d-94b3-4179-b762-156b70d56936" data-client-id="label_In which region/ sales group does this Customer belong?" class="css-1xl1v40 ekxsfat0">In which region/
sales group does this Customer belong?<span data-client-id="required_indicator" class="css-skcghl ekxsfat1">*</span></label>
<div class="css-t8xanh-container">
<div class="css-kf2egt-control react-select__control">
<div class="css-11ksah1 react-select__value-container">
<div class="css-1i5h0xy-placeholder react-select__placeholder">Select or enter value</div>
<div class="css-1g6gooi">
<div class="react-select__input" style="display: inline-block;"><input autocapitalize="none" autocomplete="off" autocorrect="off" id="select_input_In which region/ sales group does this Customer belong?" spellcheck="false" tabindex="-1"
type="text" aria-label="Select or enter value" aria-labelledby="1a1db58d-94b3-4179-b762-156b70d56936" value=""
style="box-sizing: content-box; width: 2px; background: 0px center; border: 0px; font-size: inherit; opacity: 1; outline: 0px; padding: 0px; color: inherit;">
<div
style="position: absolute; top: 0px; left: 0px; visibility: hidden; height: 0px; overflow: scroll; white-space: pre; font-size: 13px; font-family: Arial; font-weight: 400; font-style: normal; letter-spacing: normal; text-transform: none;">
</div>
</div>
</div>
</div>
<div class="css-1wy0on6 react-select__indicators"><span class="css-9lpq22-indicatorSeparator react-select__indicator-separator"></span><span style="margin-right: 6px;"><svg data-client-id="caret_icon" width="16px" height="16px"
viewBox="0 0 16 16" version="1.1" role="img" xmlns="http://www.w3.org/2000/svg">
<title>Caret Icon</title>
<desc>Caret symbol</desc>
<g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd">
<g fill="#161616">
<path
d="M8.38951287,9.81740951 C8.3743818,9.83527284 8.35811596,9.85207547 8.34082332,9.86770589 C8.12569934,10.0621513 7.79871352,10.0396329 7.61048004,9.81740951 L5.12806062,6.88673235 C5.04550447,6.78926879 5,6.66416424 5,6.53465776 C5,6.23937443 5.23172713,6 5.51757703,6 L10.4824159,6 C10.607785,6 10.7288928,6.04700617 10.8232427,6.13228679 C11.0383667,6.32673222 11.0601658,6.664509 10.8719323,6.88673235 L8.38951287,9.81740951 Z">
</path>
</g>
</g>
</svg></span></div>
</div>
</div>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div data-client-id="container_What's your email address?" data-client-type="text" id="OKY2A2L" class="css-1e3khfm ef83ajd0"><label for="text_box_What's your email address?" data-client-id="label_What's your email address?"
class="css-1xl1v40 ekxsfat0">What's your email address?<span data-client-id="required_indicator" class="css-skcghl ekxsfat1">*</span></label>
<div style="display: flex;"><input title="" aria-invalid="false" tabindex="-1" id="text_box_What's your email address?" data-client-id="text_box_What's your email address?" data-client-type="" name="OKY2A2L" maxlength="4000"
class="css-1p0590h e1407lhe0" value=""></div>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<div data-client-id="container_Additional Email Recipients" data-client-type="text" id="QMyDoRv" class="css-1e3khfm ef83ajd0"><label for="text_box_Additional Email Recipients" data-client-id="label_Additional Email Recipients"
class="css-1xl1v40 ekxsfat0">Additional Email Recipients</label>
<div id="description_Additional_Email_Recipients" class="rich-text-field-desc">
<p>Anyone else that needs to be copied on the status of this issue?</p>
</div>
<div style="display: flex;"><input title="" aria-invalid="false" aria-describedby="description_Additional_Email_Recipients" tabindex="-1" id="text_box_Additional Email Recipients" data-client-id="text_box_Additional Email Recipients"
data-client-type="" name="QMyDoRv" maxlength="4000" class="css-1p0590h e1407lhe0" value=""></div>
</div>
</div>
<div class="css-tkslta e1tmc1mx0">
<fieldset data-client-id="container_Thinking that your issue should be escalated to Sev-1?" data-client-type="radio" data-client-align="horizontal" id="NAqjDMk" class="css-1v3zkla etth7i50">
<legend data-client-id="label_Thinking that your issue should be escalated to Sev-1?" class="css-1yfbzum etth7i52">Thinking that your issue should be escalated to Sev-1?</legend>
<div class="css-la3s4b etth7i51">
<div class="css-1r7q5sr etth7i54"><label class="css-1fg467d etth7i56"><input aria-label="Red" tabindex="-1" data-client-value="Red" data-client-id="radio_Thinking that your issue should be escalated to Sev-1?" type="radio" title="Red"
name="NAqjDMk" class="css-10i6ipn etth7i57"><span class="css-1pu7ejh etth7i58">Red</span></label></div>
<div class="css-1r7q5sr etth7i54"><label class="css-1fg467d etth7i56"><input aria-label="Orange" tabindex="-1" data-client-value="Orange" data-client-id="radio_Thinking that your issue should be escalated to Sev-1?" type="radio"
title="Orange" name="NAqjDMk" class="css-10i6ipn etth7i57"><span class="css-1pu7ejh etth7i58">Orange</span></label></div>
<div class="css-1r7q5sr etth7i54"><label class="css-1fg467d etth7i56"><input aria-label="I changed my mind, it's not Sev-1" tabindex="-1" data-client-value="I changed my mind, it's not Sev-1"
data-client-id="radio_Thinking that your issue should be escalated to Sev-1?" type="radio" title="I changed my mind, it's not Sev-1" name="NAqjDMk" class="css-10i6ipn etth7i57"><span class="css-1pu7ejh etth7i58">I changed my mind, it's
not Sev-1</span></label></div>
</div>
</fieldset>
</div>
<div class="css-tkslta e1tmc1mx0">
<div role="application" title="" data-client-id="container_Why Sev-1?" data-client-type="dropdown" id="zDrdrYp" class="css-u3yn36 ef83ajd0"><label for="select_input_Why Sev-1?" id="6acf9550-64ad-4df6-85b7-9d4b4ab64bb5"
data-client-id="label_Why Sev-1?" class="css-1xl1v40 ekxsfat0">Why Sev-1?<span data-client-id="required_indicator" class="css-skcghl ekxsfat1">*</span></label>
<div class="rich-text-field-desc css-1q4upac" id="description_select_input_Why_Sev_1_">
<p>Please choose the reason why this issue qualifies as a Sev-1</p>
</div>
<div class="css-t8xanh-container">
<div class="css-kf2egt-control react-select__control">
<div class="css-11ksah1 react-select__value-container">
<div class="css-1i5h0xy-placeholder react-select__placeholder">Select or enter value</div>
<div class="css-1g6gooi">
<div class="react-select__input" style="display: inline-block;"><input autocapitalize="none" autocomplete="off" autocorrect="off" id="select_input_Why Sev-1?" spellcheck="false" tabindex="-1" type="text"
aria-label="Select or enter value" aria-labelledby="6acf9550-64ad-4df6-85b7-9d4b4ab64bb5" value="" aria-describedby="description_select_input_Why_Sev_1_"
style="box-sizing: content-box; width: 2px; background: 0px center; border: 0px; font-size: inherit; opacity: 1; outline: 0px; padding: 0px; color: inherit;">
<div
style="position: absolute; top: 0px; left: 0px; visibility: hidden; height: 0px; overflow: scroll; white-space: pre; font-size: 13px; font-family: Arial; font-weight: 400; font-style: normal; letter-spacing: normal; text-transform: none;">
</div>
</div>
</div>
</div>
<div class="css-1wy0on6 react-select__indicators"><span class="css-9lpq22-indicatorSeparator react-select__indicator-separator"></span><span style="margin-right: 6px;"><svg data-client-id="caret_icon" width="16px" height="16px"
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<p><span style="background-color: rgb(255, 255, 204);">** The issue MUST fall within these parameters to be approved as a Sev-1: </span></p>
<p><br></p>
<p><span style="color: rgb(230, 0, 0);">RED</span> - Absolute threat of business to TOP 20 customer</p>
<p>or High risk of losing deal of $500k for TOP 20 customer</p>
<p>or Termination Notice of TOP 20 customer that requires Senior Leadership attention</p>
<p><br></p>
<p><span style="color: rgb(255, 153, 0);">ORANGE</span><span style="color: rgb(240, 102, 102);"> </span>- High risk of losing deal $100k-$499k</p>
<p>and termination Notice that requires Leadership attention</p>
<p></p>
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<div data-client-id="container_SEV-1: Please review definition of Sev-1 above before submitting" data-client-type="checkbox" data-client-label-position="ABOVE" data-client-symbol-type="CHECKBOX" id="OKRp5bQ" class="css-1x55rpa ef83ajd0"><label
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<p>All Sev-1 submissions will be sent to Sales Leadership for approval.</p>
<p><br></p>
<p>You will receive notification of approval status. If declined, your Sev-1 designation will be deleted and the issue will be treated with normal urgency.</p>
<p><br></p>
<p><strong style="color: rgb(230, 0, 0);">Please acknowledge that you have read the parameters for Sev-1 submission and that your ticket fits the color level chosen.</strong></p>
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Order<span data-client-id="required_indicator" class="css-skcghl ekxsfat1">*</span></label>
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value=""></div>
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<p>Attach any documentation that may be helpful.</p>
<p><br></p>
<p><strong style="color: rgb(230, 0, 0);">Tickets have a limit of 5 reference numbers. </strong> <u>Do NOT attach a spreadsheet of orders</u></p>
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</form>Text Content
Welcome to the New Resolution 3.0! IMPORTANT: After completing this form, please go back to review all fields for correct information. There is a chance that saved data from your browser will change address fields, etc. Country* Country of issue origin US CA How can we help you today?* Select or enter value Caret IconCaret symbol What is the problem with the order?* Select or enter value Caret IconCaret symbol What type of OTC issue? Select or enter value Caret IconCaret symbol Tax Issue?* Select or enter value Caret IconCaret symbol NEED TO UPDATE OR CANCEL? Good News! There is no need to submit a ticket. The quickest way to update or cancel an order is to contact your Order Entry Liaison with your changes. You may now close this form without choosing submit. LOOKING FOR CORRECT TRACKING? Please check the Order/Ship/Install report or Baan to assure that your order is in a shipped status (meaning 4 or higher) (highlight the link below, right click & choose Goto site) https://app.powerbi.com/groups/me/reports/b2d5ec86-dd8e-4496-a552-5b8f26502e59?ctid=a1f1e214-7ded-45b6-81a1-9e8ae3459641&pbi_source=linkShare DIDN'T GET EVERYTHING? Please use the comments box below to tell us what is missing. SOMETHING DAMAGED? Please use comments box below to give more detail. Any photos of damage are also helpful. FOUND OUT THAT SOMETHING IN YOUR ORDER IS NOW EOL? Please make sure to let us know the effected product codes in the box below so that we can effectively assist with an alternative. ALERTING THE WAREHOUSE TO AN UPCOMING INCREASE IN VOLUME? *NOTE* This information will be shared with the Warehouse as an FYI for planning purposes. This is not a place for problem tickets. -------------------------------------------------------------------------------- Please acknowledge below by checking the box to continue I understand this ticket is for information only and that a ticket on the Res Tracker will not be created.* A Resolution Specialist will not be assigned and this alert will not be discussed in War Room or Swat calls. Have you checked OSI or Baan to verify that your order is in a shipped status?* Please do not submit a Resolution ticket for orders in status 2 or 3 as tracking has not yet been generated. Baan and OSI will be updated as soon as tracking is available Customer Name* Customer Number (optional) Reference Type* Sales Order Number Service Call (WO) Number Invoice Number Demand Forecast Number SFDC Number Issue Does Not Require Reference Number *** Reference Number* You may enter multiple reference numbers. If using multiple, please put ref type in parentheses next to appropriate number Maximum of 5 reference numbers per ticket allowed Address of the Service or Install problem?* Effected Product Code(s)* Give us the scoop* Please enter any/ all details that may help in the investigation & resolution of the problem you are reporting LOOKING FOR YOUR STUFF? This link can help you check the status of your order. Select the blue arrow and input order number- system will provide status information and tracking if available. (highlight the link below, right click & choose Goto site) https://app.powerbi.com/groups/me/reports/b2d5ec86-dd8e-4496-a552-5b8f26502e59?ctid=a1f1e214-7ded-45b6-81a1-9e8ae3459641&pbi_source=linkShare If you don't already have access to this report, just shoot an email to Christopher.Will@jci.com You may now close this form without submitting HAVE A LEGAL REQUEST? Good News! There is no need to submit a Resolution ticket. Sales Support can help you though - just use this link to access the Sales Intake form. Select Sales Support, then Other and put details of the legal request in the comments section. (highlight the link below, right click & choose Goto site) https://app.smartsheet.com/b/form/493a037b3a9c45f982efaa11c76b3ce6 You may now close this form without submitting LOOKING FOR A REPLACEMENT PART OR TO EXPEDITE SHIPPING? You're on the right track! While the Resolution Process does not support this type of request, you may contact your Order Entry Liaison to request replacements or expedited shipping for your order: You may now close this form without submitting NEED TO HAVE SOMETHING RETURNED TO THE WAREHOUSE? A Resolution ticket is not necessary - but we can still help you: If an item is at the customer location and needs to be picked up, you will need to submit an RA form. The form can be found here: (highlight the link below, right click & choose Goto site) https://my.jci.com/:x:/r/sites/mySensormatic/Operational%20Excellence/S%26OP/RA%20Form%20v5.5rb.xlsx?d=w4b3b334763fa475b9ab2f1fa2bf12998&csf=1&web=1&e=Sp0LZM Once you have opened the link, goto File, Save As and save the form to your machine. Fill out the requested information and email to: rareturns@tyco.com You may now close this form without submitting OBF/ Parts Select Caret IconCaret symbol In which region/ sales group does this Customer belong?* Select or enter value Caret IconCaret symbol What's your email address?* Additional Email Recipients Anyone else that needs to be copied on the status of this issue? Thinking that your issue should be escalated to Sev-1? Red Orange I changed my mind, it's not Sev-1 Why Sev-1?* Please choose the reason why this issue qualifies as a Sev-1 Select or enter value Caret IconCaret symbol ** The issue MUST fall within these parameters to be approved as a Sev-1: RED - Absolute threat of business to TOP 20 customer or High risk of losing deal of $500k for TOP 20 customer or Termination Notice of TOP 20 customer that requires Senior Leadership attention ORANGE - High risk of losing deal $100k-$499k and termination Notice that requires Leadership attention -------------------------------------------------------------------------------- SEV-1: Please review definition of Sev-1 above before submitting* All Sev-1 submissions will be sent to Sales Leadership for approval. You will receive notification of approval status. If declined, your Sev-1 designation will be deleted and the issue will be treated with normal urgency. Please acknowledge that you have read the parameters for Sev-1 submission and that your ticket fits the color level chosen. Total REV of Order* File Upload Attach any documentation that may be helpful. Tickets have a limit of 5 reference numbers. Do NOT attach a spreadsheet of orders Drag and drop files here or browse files -------------------------------------------------------------------------------- Send me a copy of my responses Submit Privacy Notice|Report Abuse