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URL: https://jobs.sap.com/job/Walldorf-Better-together-become-a-professional-Customer-Success-Partner-powered-by-SAP-Acade...
Submission: On August 06 via api from IE — Scanned from DE

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Language
 * Deutsch (Deutschland)
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 * Français (France)
 * 日本語 (日本)
 * 简体中文 (中国大陆)

View Profile



Language
 * Deutsch (Deutschland)
 * English (Global)
 * Français (France)
 * 日本語 (日本)
 * 简体中文 (中国大陆)

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BETTER TOGETHER - BECOME A PROFESSIONAL CUSTOMER SUCCESS PARTNER POWERED BY SAP
ACADEMY

Sales
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We help the world run better

Our company culture is focused on helping our employees enable innovation by
building breakthroughs together. How? We focus every day on building the
foundation for tomorrow and creating a workplace that embraces differences,
values flexibility, and is aligned to our purpose-driven and future-focused
work. We offer a highly collaborative, caring team environment with a strong
focus on learning and development, recognition for your individual
contributions, and a variety of benefit options for you to choose from. Apply
now!

 

Who you’ll become 

Customer Success Partner (CSP) Responsibilities: 

 

Daily management of assigned cloud customer accounts. This includes account
management strategies, developing and managing engagement and expansion plans,
and delivery of Cloud Success Services to ensure consumption and product
adoption growth within assigned customers. The focus of this position is
twofold: to maximize the return-on-investment customers receive from their
investments in SAP cloud products and to promote revenue growth and renewal
protection, which positively impact SAP’s business performance. Your end-goal?
To help companies of all sizes solve their unique challenges – and run simpler. 

 

As a CSP within the SAP Academy for Customer Success, you will be responsible
to:  

 * Successfully complete a 9-month learning-apply program that enhances your
   support into the sales role, a critical customer facing function within our
   dynamic Cloud Services Success (CSS) organization.   

 * Immerse yourself in a multi-dimensional, experiential learning with a focus
   on digital transformation, global intelligence, human skills, business and
   technology acumen, solution/industry knowledge, and strategy/tools/process.  

 * Learn how to drive value across the customer lifecycle through solution
   adoption and ongoing renewals that foster account expansion.  

 * Receive onboarding in your local market with on-the-job training and
   mentoring by a senior CSP professional in the field. You will have the
   opportunity to work both behind the scenes and directly with customers. 

 

The program will enrich your knowledge of SAP and CSS and give you the
professional experience to be ready to serve our customers. We offer full-time
employment from day one with practical learning application for your role.  Upon
successful completion of the program, you will move into a direct customer
facing CSP role in your market and continue to receive mentoring and coaching
support to accelerate your growth.  
CSP focus areas: Enterprise (E-CSP), Human Experience Management (HXM), Digital
Supply Chain (DSC) and, Procurement (ISBN). 

 

What you’ll bring 

 * 2-3 years’ work experience with a proven record of supporting customers and
   business transformation, preferably from consulting or account management
   that include resolution and escalation management. 

 * Strong communication skills including fluency in English and German, other
   local languages are a plus. 

 * Proficient interpersonal skills including passion, curiosity, collaborative
   working style, effective listening skills, professional presence, and
   empathy.  

 * Demonstrated ability to collaborate across diverse stakeholders and business
   functions.  

 * Strong Business Acumen including demonstrated knowledge of business
   processes and/or industries.  

 

About SAP Academy for Customer Success  

The SAP Academy for Customer Success is a world-class training program that
develops our next generation workforce by delivering an energizing and inspiring
experience within a globally diverse environment.  This dynamic 10-month program
strengthens the foundation for a successful career at SAP.  The SAP Academy for
Customer Success Program will start at March 1st. 2024 

  

Join us for the opportunity of a lifetime, to develop a global peer network,
partner and engage with customers to help solve their unique business
challenges, and leverage world-class cloud-based products and services, all
while earning a great salary and benefits.  

   
#SAPAcademyforCustomerSuccess   #SAPCSPProgramG3   

 

The SAP Academy for Customer Success has shifted to a hybrid work model with a
50% in-office expectation. 

 

There is a high likelihood a portion (4-6 weeks) of the program will be held in
San Ramon, California in late Q3 of 2024. This decision will be made in Q1
2024.  

 

 

We are SAP  

SAP innovations help more than 400,000 customers worldwide work together more
efficiently and use business insight more effectively. Originally known for
leadership in enterprise resource planning (ERP) software, SAP has evolved to
become a market leader in end-to-end business application software and related
services for database, analytics, intelligent technologies, and experience
management. As a cloud company with 200 million users and more than 100,000
employees worldwide, we are purpose-driven and future-focused, with a highly
collaborative team ethic and commitment to personal development. Whether
connecting global industries, people, or platforms, we help ensure every
challenge gets the solution it deserves. At SAP, we build breakthroughs,
together.  

 Our inclusion Promise  

SAP’s culture of inclusion, focus on health and well-being, and flexible working
models help ensure that everyone – regardless of background – feels included and
can run at their best. At SAP, we believe we are made stronger by the unique
capabilities and qualities that each person brings to our company, and we invest
in our employees to inspire confidence and help everyone realize their full
potential. We ultimately believe in unleashing all talent and creating a better
and more equitable world.  

SAP is proud to be an equal opportunity workplace and is an affirmative action
employer. We are committed to the values of Equal Employment Opportunity and
provide accessibility accommodations to applicants with physical and/or mental
disabilities. If you are interested in applying for employment with SAP and are
in need of accommodation or special assistance to navigate our website or to
complete your application, please send an e-mail with your request to Recruiting
Operations Team:
Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com,
APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.  

EOE AA M/F/Vet/Disability:  

Qualified applicants will receive consideration for employment without regard to
their age, race, religion, national origin, ethnicity, age, gender (including
pregnancy, childbirth, et al), sexual orientation, gender identity or
expression, protected veteran status, or disability.  

Successful candidates might be required to undergo a background verification
with an external vendor. 


Job Segment: Cloud, SAP, ERP, Web Design, Technology, Creative, Customer Service






THE KEY TO SAP’S SUCCESS? OUR PEOPLE.

We grow. We lead. We innovate – together! We believe that the difference between
success and failure is a great team. As colleagues, we support, challenge, and
inspire one another every day. We’re results-driven and ready to go the extra
mile for our customers. We all work from different places dealing with different
challenges and opportunities. But our goal is mutual. We build breakthroughs,
together.





DRIVEN BY INNOVATION? IT’S IN OUR DNA.

At SAP, innovation is more than just developing top-notch software – it’s
creating technologies that open up new possibilities. As a cloud company we are
future-proofing our customers’ business and building systems that provide a
foundation for growth and innovation. We know this doesn’t happen by accident,
so we provide a working environment that promotes free thinking, bold ideas, and
collaboration. Of course, having the resources and expertise of a major global
organization helps too.


GOT AMBITIOUS GOALS? ACHIEVE THEM – AT SAP.

Stay relevant, agile, successful. SAP’s robust portfolio of learning and
development offerings helps you unlock your potential, stay ahead of technology
and accelerates your career. At SAP, we want to make sure our employees are
happy, healthy, fulfilled, challenged – and working towards their individual
career goals.




THE KEY TO SAP’S SUCCESS? OUR PEOPLE.

We grow. We lead. We innovate – together! We believe that the difference between
success and failure is a great team. As colleagues, we support, challenge, and
inspire one another every day. We’re results-driven and ready to go the extra
mile for our customers. We all work from different places dealing with different
challenges and opportunities. But our goal is mutual. We build breakthroughs,
together.


DRIVEN BY INNOVATION? IT’S IN OUR DNA.

At SAP, innovation is more than just developing top-notch software – it’s
creating technologies that open up new possibilities. As a cloud company we are
future-proofing our customers’ business and building systems that provide a
foundation for growth and innovation. We know this doesn’t happen by accident,
so we provide a working environment that promotes free thinking, bold ideas, and
collaboration. Of course, having the resources and expertise of a major global
organization helps too.


GOT AMBITIOUS GOALS? ACHIEVE THEM – AT SAP.

Stay relevant, agile, successful. SAP’s robust portfolio of learning and
development offerings helps you unlock your potential, stay ahead of technology
and accelerates your career. At SAP, we want to make sure our employees are
happy, healthy, fulfilled, challenged – and working towards their individual
career goals.

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Requisition ID 373112
Posted Date Jul 16, 2023
Work Area Sales
Career Status Professional
Employment Type Regular Full Time
Expected Travel 0 - 10%
Location

Walldorf, DE, 69190

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