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Submitted URL: https://app.info.mcknightsnetwork.com/e/er?s=305496&lid=11038&utm_campaign=NWLTR_MSL_TECHDAILY_071923&hmEmail=L9spkgupy2nmgH2TyUfb5cqL...
Effective URL: https://www.mcknightsseniorliving.com/home/news/tech-daily-news/chatgpt-can-mimic-clinicians-for-lower-risk-health-queries-study-finds...
Submission: On July 19 via api from US — Scanned from DE

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Tech Daily News


CHATGPT CAN MIMIC CLINICIANS FOR ‘LOW-RISK’ QUERIES, STUDY FINDS

Aaron Dorman

July 19, 2023
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Source: Getty Images

Artificial intelligence’s ability to simulate doctors or other healthcare
professionals, particularly when answering questions, is a growing source of
both intrigue and concern. 

One of the latest among several studies on AI’s capabilities in healthcare
suggests that patients are willing to receive advice from chatbots on “low-risk”
topics. 





While one press release characterizes the research as demonstrating the AI
responses are “nearly indistinguishable” from humans, the language from the
study authors is not nearly as certain. Investigators were from the Tandon
School of Engineering at New York University.

The ability for patients to both identify, and trust, AI responses is “not well
established,” the researchers note. The study concludes that ChatGPT content was
“weakly distinguishable” from actual provider responses to questions, though
researchers describe these early findings as “the lower bound of performance”
from AI. 

A slight majority — just more than 65% — of survey participants were able to
correctly identify when a response was generated by ChatGPT, the researchers
noted. 





Chatbots are already capable of performing administrative tasks or facilitating
internal staff administrative queries, but there may be an opportunity for
patients to use them for diagnosing more common clinical issues, provided there
is a “careful curation” of AI responses. 

For older adults, that could mean using ChatGPT to monitor diabetes and high
blood pressure, or aid in prescription or drug interaction queries.

The NYU researchers’ findings dovetail with earlier reports that it is
essentially too early in the development of chatbots to ascertain when and how
they can replace doctors. Regardless of whether patients “know” that they are
talking to an AI device, blind spots within ChatGPT’s database mean the tech is
still at risk for providing incomplete or inaccurate data, as the McKnight’s
Tech Daily has reported. 

In critiquing an optimistic study from May that showed that AI responses were
preferred by patients, one expert quipped that the data said less about the
chatbots and more about the (low) quality of doctors who respond on social media
forums. 


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