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Submission: On November 09 via api from US — Scanned from DE
Submission: On November 09 via api from US — Scanned from DE
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Skip to content Open toolbar Accessibility Tools * Increase Text * Decrease Text * Grayscale * High Contrast * Negative Contrast * Light Background * Links Underline * Readable Font * Reset Print +1 800-821-4358 support@egain.com * +1 800-821-4358 * support@egain.com * * * * * Products * COLLABORATION * eGain Conversation Hub * eGain CallTrack * eGain Chat * eGain Virtual Assistant * eGain ClicktoCall * eGain Cobrowse * eGain Mail * eGain Notify * eGain Offers * eGain Social * INSIGHT * eGain Analytics Hub * eGain IVR Analytics * KNOWLEDGE + AI * eGain Knowledge Hub * eGain Knowledge for Contact Centers * eGain Knowledge for Self-Service * eGain Virtual Assistant * eGain Virtual Assistant for Agents * eGain Sales Advisor * SERVICES * eGain Consulting * eGain University * MORE * eGain Cloud AlwaysOn * EDITIONS * eGain Knowledge Hub for Adobe * eGain for Amazon Connect * eGain Analytics for Amazon Connect * eGain for Apple Business Chat * eGain for Avaya * eGain for Cisco * eGain 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eGain for Apple Business Chat * eGain for Avaya * eGain for Cisco * eGain Knowledge Hub for Five9 * eGain Knowledge Hub for Genesys * eGain for Google’s Business Messages * eGain for IBM Watson * eGain for Microsoft Dynamics CRM * eGain for Salesforce * eGain Knowledge Hub for SAP * eGain Knowledge Hub for ServiceNow * eGain Mobile * Solutions * INDUSTRIES * Banking * Financial Services * Government * Healthcare * Health Insurance * P&C Insurance * Outsourcers * Retail * Tech Industry * Telecom * Travel & Hospitality * Utilities * ORGANIZATIONS * Contact Centers * eCommerce * eService * Helpdesks * IT * Marketing * EDITIONS * eGain SmartIVR * eGain Telehealth * eGain Virtual Financial Coach * Resources * LIBRARY * Articles * Blogs * Research * Videos * White Papers * Customer Success * CUSTOMER COMMUNITY * eGain Community * eGain Support Portal * DEVELOPER COMMUNITY * eGain Developer Central * PARTNER COMMUNITY * eGain Econet Portal * eGain Marketplace * TOPICS * Chat * Cloud Software * Customer Service Software * Digital Transformation * Digital CX * Knowledge Management * Knowledge Management System * Success * CUSTOMERS * Customer Success * AWARDS * Analyst Recognition * Awards * Support * CUSTOMER COMMUNITY * eGain Community * eGain Support Portal * eGain Managed Services * Partners * PARTNER COMMUNITY * eGain Econet Portal * eGain Community * Partner Locator * Partner Deal Registration Form * eGain Marketplace * SOLUTIONS * eGain for Apple Business Chat * eGain for Amazon Connect * eGain Analytics for Amazon Connect * eGain for Avaya * eGain for Cisco * eGain for Google’s Business Messages * eGain for Microsoft Dynamics CRM * eGain for Salesforce * EDITIONS * eGain Knowledge Hub for Adobe * eGain for Apple Business Chat * eGain for Amazon Connect * eGain Analytics for Amazon Connect * eGain for Avaya * eGain for Cisco * eGain Knowledge Hub for Five9 * eGain Knowledge Hub for Genesys * eGain for Google’s Business Messages * eGain for IBM Watson * eGain for Microsoft Dynamics CRM * eGain for Salesforce * eGain Knowledge Hub for SAP * eGain Knowledge Hub for ServiceNow * Company * MANAGEMENT * Board of Directors * Executive Team * INVESTOR RELATIONS * Investors * Annual Reports * CAREERS & CONTACT * Careers * Locations * Contact Us * RECOGNITION * Analyst Recognition * Awards * NEWS AND EVENTS * Events * Press Releases * Press Clippings * Webinars * Contact us * Blog * -------------------------------------------------------------------------------- * Home * Authors * Subscribe Published on: April 25, 2020 Author: Anand Subramaniam CUSTOMER SERVICEDIGITAL ENGAGEMENT EGAIN COVID-19 OFFER TO TAME CUSTOMER SERVICE SPIKE Did you know that we are offering a virtual assistant solution that delivers quick value as it helps businesses handle soaring demand for customer service, triggered by Covid-19? Unlike bait-and-switch “free” teasers, unproven technologies, and solutions that take forever to deliver business benefits, if at all, eGain for COVID-19 draws from cutting-edge technology and two decades of best practice to deliver quick value. The offer includes the following components: Standard Edition * eGain Virtual Assistant™, award-winning chatbot from eGain * Solution setup for 5 call drivers Advanced Edition * eGain Virtual Assistant™, award-winning chatbot from eGain * Solution setup for 5 call drivers * Brand alignment, optimization, and expanded needs assessment The solution is already being leveraged by eGain clients to tackle customer service amid COVID-19. Among examples are: * A financial services leader is processing over 700,000 customer self-service sessions per month * A fast-growing SaaS provider is successfully handling the spike, while achieving a 67% improvement in time to answer and 62% improvement in consistency of answers * A leading European telco is deploying the solution for customer self-service to handle COVID-19 traffic after seeing a 37% improvement in First-Contact Resolution and 50% reduction in training time, when deployed to agents Why don’t you get going? Contact us for a discussion or request a demo! Contact us Contact us SHARE Tags: AI, chatbot, covid-19, customer service, digital experience, virtual assistant PREVIOUS POST CUSTOMER EXPERIENCE IN THE TIME OF CORONAVIRUS AKA COVID-19 NEXT POST THE NEW DIGITAL CUSTOMER ENGAGEMENT IMPERATIVE FOR THE NEW (AB)NORMAL Privacy policy * * * * Proudly powered by WordPress Alto by Pixel Union. 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