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AVION REWARDS FAQS

 * General FAQ
 * Travel
 * Shop
 * Manage Points
 * How It Works


AVION REWARDS – GENERAL FAQ

What should I do if I have problems signing into avionrewards.com, the Avion
Rewards app or have a question about Avion Rewards?

For RBC Royal Bank credit card customer service, please send us an e-mail or
call 1-800-769-2512. If you are a commercial cardholder, please call
1-888-769-2534.

What is an Identification Word?

If you are a business or commercial credit card client you will be asked for an
Identification Word (known only to you). This is your password to access your
Avion Rewards account.

You may have already selected an Identification Word on your RBC Royal Bank
credit card application. If not, you can select one by calling 1-800-769-2512.
If you are a commercial cardholder, please call 1-888-769-2534.

Who is eligible to participate in the Avion Rewards program?

Please visit the Become a Member tab on avionrewards.com to see the list of
eligible products.

If I have an RBC Commercial Avion Visa card, am I able to access the Avion
Rewards program?

As a client with an RBC Commercial Avion Visa card, you are able to access Avion
Rewards and earn Avion points. However, at this time, you will not be assigned
to either the Avion Premium or Avion Elite membership level.

As an RBC Commercial Avion Visa cardholder, you will continue to be able to:

 * Earn Avion points when you make purchases with your card
 * Choose how you want your Avion points allocated - roll up points to the
   company, roll-up to one person or keep the points with each individual
   cardholders.
 * Redeem or convert Avion points to use as you wish – redeem points for travel,
   merchandise and gift cards or convert your points to points, miles or other
   “partner rewards” offered through partners’ loyalty programs that we
   designate from time to time for this purpose.
 * Access The Avion Collection - From the golf green, to the red carpet, to
   dining & entertainment, you can unlock access to this ever-growing catalogue
   of exclusive experiences and benefits.

If I have a WestJet RBC Mastercard, WestJet RBC World Elite Mastercard, RBC
Cathay Pacific Visa Platinum or RBC British Airways Visa Infinite credit card,
am I able to participate in the Avion Rewards program?

If you have one of these credit card products plus an Avion Rewards eligible
product, you will have access to the Avion Rewards program.

If you only have one of these credit cards and do not have an Avion Rewards
eligible product, you will not have access to the Avion Rewards program.
However, you will be able to access Offers through the RBC Mobile app and RBC
Online Banking.

Am I eligible to participate in the Avion Rewards program as an RBC Bank US
client or cardholder?

No. The RBC Bank Visa Signature Black, RBC Bank Visa Signature Black Plus and
RBC Bank Visa Platinum are RBC Bank credit cards and are part of the U.S. RBC
Rewards program. However, if you have a Canadian Avion Rewards account and one
of the credit cards listed above, you are able to transfer the points earned
with these RBC Bank credit cards to your Canadian Avion Rewards points account.

When transferring points from your U.S. RBC Rewards points account to your
Canadian Avion Rewards points account, points are converted at a 2 to 1 ratio –
meaning for every 2 RBC Rewards points transferred from your U.S. RBC Rewards
points account, you will receive 1 Avion point from Royal Bank of Canada. Once
points are transferred, they will be governed by the Avion Rewards Terms and
Conditions at Royal Bank of Canada. For complete terms, conditions and
restrictions that apply to the U.S. RBC Rewards program, please visit
www.rbcbankrewards.com or call 1-888-257-6837.

How can I earn Avion points?

There are several ways to earn Avion points. Depending on the product you hold,
you can earn points on:

I. Net purchases made with an eligible points-earning credit card, or when you
make debit purchases with an eligible RBC personal deposit account that is
enrolled in the Value Program.

II. Additional / bonus points earning opportunities and/or offers available from
merchants, retailers or service providers from time to time

III. RBC Group Advantage members can also enjoy more ways to earn, save and be
rewarded with Avion points through exclusive offers. Learn more(RBC Group
Advantage, opens new window).

Which RBC Royal Bank credit cards earn Avion points on net purchases and are
considered a points-earning credit card?

The following RBC Royal Bank credit cards earn Avion points on net purchases and
are points-earning credit cards:

 * RBC Avion Visa Infinite Privilege
 * RBC Avion Visa Infinite Privilege for Private Banking
 * RBC Avion Visa Infinite
 * RBC Avion Visa Platinum
 * RBC ION Visa
 * RBC ION+ Visa
 * RBC Rewards Visa Preferred
 * RBC Visa Gold Preferred
 * RBC Visa Platinum Preferred
 * Signature RBC Rewards Visa
 * RBC Rewards Visa Gold
 * RBC Rewards+ Visa
 * RBC U.S. Dollar Visa Gold
 * RBC Visa Classic II
 * RBC Visa Classic II Student
 * RBC Mike Weir Visa
 * RBC Avion Visa Business
 * RBC Avion Visa Infinite Business
 * RBC Royal Bank Visa CreditLine for Small Business
 * RBC Commercial Avion Visa

How can I participate in the Avion Rewards program if I have an eligible product
that does not earn points on net purchases?

You will be able to access Avion Rewards by signing into avionrewards.com or the
Avion Rewards app and accept the Avion Rewards Terms & Conditions.

Thereafter, you will be assigned an Avion Rewards Core Account where you will be
able to earn Avion points on eligible offers, as well as discounts and cash back
from merchants through the Avion Rewards ShopPlus browser extension.

Note: The Avion Rewards ShopPlus browser extension is only available on mobile
and through Safari on iOS.

What is an Avion Rewards Core Account?

Eligible personal RBC clients without an eligible points-earning credit card
and/or an eligible personal deposit account that is enrolled in the Value
Program are able to access Avion Rewards and will be given an Avion Rewards Core
Account upon enrollment into the Avion Rewards Program.

If you have one of the following products you will be assigned to an Avion
Rewards Core Account:

The following RBC Personal Deposit Accounts that have not been enrolled in the
Value Program:

 * RBC Advantage Banking, RBC Day to Day Banking, RBC No Limit Banking, RBC No
   Limit Banking for Students, RBC Signature No Limit Banking, RBC Student
   Banking, RBC VIP Banking, U.S. Personal and RateLink Essential.

The following RBC Personal Credit Cards:

 * RBC Cash Back Mastercard, RBC Visa Cash Back, RBC Cash Back Preferred World
   Elite Mastercard, RBC Visa Classic Low Rate Option, RBC RateAdvantage Visa,
   RBC Visa Platinum.

The following RBC Personal Investment Products:

 * Life Income Fund (LIF), Registered Disability Savings Plan (RDSP), Registered
   Education Savings Plan (RESP), Registered Retirement Income Fund (RRIF),
   Registered Retirement Savings Plan (RSP), Canadian Market-Linked GIC, Income
   Builder GIC, Non-Redeemable GIC, One-Year Cashable GIC, Prime-Linked Cashable
   GIC, RateAdvantage GIC, RBC Canadian Banking MarketSmart GIC, RBC Canadian
   Utilities MarketSmart GIC, RBC ESG Market-Linked GIC, RBC North American
   MarketSmart GIC, RBC US MarketSmart GIC, Redeemable GIC, US Dollar Term
   Deposit.

The following RBC Installment Loans, Lines of Credit and Home Equity Financing:

 * Government Sponsored Student Loan, Personal Instalment Loans, RBC Employee
   Student Loan, RBC Energy Saver Loan, RSP Loan, Royal Credit Line, Royal
   Credit Line for General Program, Royal Credit line for Professional in
   Medical & Dental Studies, Royal Credit Line for Professional Studies (i.e.
   MBA/EMA, Law, Masters of Accounting, Master of Finance, Master of Science in
   Business Mgmt), Royal Credit Line for Special Programs, Royal Credit Line for
   Students – Students Studying Abroad, Adjustable Rate Mortage (ARM),
   Construction Mortgage, Fixed Rate Mortgage, Investment Properties Mortgage,
   Low Down Payment Mortgage, Manufactured Home Construction Mortgages,
   Ratecapper Mortgage, RBC Homeline Plan, Reverse Mortgage, Variable Rate
   Mortgage.

How do I earn Avion points and/or save with an Avion Rewards Core Account?

Avion Rewards members with an Avion Rewards Core Accounts do not earn Avion
points on every purchase, however you are able to earn Avion points, cash back
and discounts from offers depending on the products you hold.

Avion Rewards Core Accounts with a transacting product (eligible RBC personal
debit or credit cards), can:

 * Earn Avion points and cash back through offers
 * Earn Avion points from welcome bonus when acquiring a new eligible RBC
   product
 * Save with cash back and discounts from partner retailers through the Avion
   Rewards ShopPlus browser extension

Avion Rewards Core Accounts without a transacting product (for example RBC
Installment Loans, Lines of Credit and Home Equity Financing Products,
Investments ) can:

 * Earn Avion points from welcome bonus when acquiring a new eligible RBC
   product
 * Save with cash back and discounts from partner retailers through the Avion
   Rewards ShopPlus browser extension

For more information on RBC products that are eligible for the Avion Rewards
Core Product Account, please visit the Avion Rewards Terms and Conditions.

Which personal deposit accounts are eligible for the Value Program?

The following RBC personal deposit accounts are eligible to be enrolled in the
Value Program:

 * RBC Day to Day Banking
 * RBC Advantage Banking (includes RBC Advantage Banking for students)
 * RBC Signature No Limit Banking
 * RBC VIP Banking
 * RBC No Limit Banking (discontinued)
 * RBC Student Banking (discontinued)
 * RBC No Limit Banking for Students (discontinued)
 * RBC Day to Day Savings
 * RBC Enhanced Savings
 * RBC High Interest eSavings

Learn more about the Value Program or explore accounts now.

How do I enroll an eligible personal deposit account in the Value Program?

If you are opening a new account, you can enroll it in the Value Program at the
same time you open the account. If you open an account online, simply enroll in
the Value Program when you are invited to do so. If you already have an eligible
account, an RBC advisor can enroll your account in the Value Program for you.
Please book an appointment, call 1-800-769-2511 or visit a branch.

Could I earn Avion points at different rates if I have multiple accounts
enrolled in the Value Program?

Yes, the points earn rate may differ for each account if you have multiple
accounts enrolled in the Value Program. This is because each account will be
assessed individually to evaluate the number of eligible product categories you
have associated with each account, which determines the rate at which your
account(s) earn Avion points.

For example, if you have two personal deposit accounts enrolled in the Value
Program and 5 eligible product categories:

 * One account would have 3 product categories, which means you would earn 1
   Avion point for every $3 spent on debit in-store and online using the
   enrolled account.
 * The second account would have the remaining 2 product categories, which means
   you would earn 1 Avion point for every $5 spent on debit in-store and online
   using the enrolled account.

Can I access my banking accounts through the Avion Rewards online redemption
site?

No. To access your banking accounts online, please sign in to RBC Online
Banking.

How do I find my Avion points balance?

There are several ways to find out how many Avion points you have:

 * Sign in to RBC Online Banking. From the Account Summary page select "Go to
   Avion Rewards" within the Avion Rewards section.
 * If you are an RBC Royal Bank credit cardholder, check your monthly credit
   card statement to see how many Avion points you have available to redeem.
 * If you are an eligible Personal Banking client, view your Avion points in
   your Vantage Snapshot within the RBC Mobile App.
   a) Sign in to the RBC Mobile app.
   b) Tap More.
   c) Tap Vantage Snapshot. Your points will be listed under Available Points
   Balance.
 * View your Avion points by signing in to avionrewards.com or on the Avion
   Rewards app.5
   a) Sign-in to avionrewards.com or the Avion Rewards app.
   b) After signing in, you will see your points balance on the Home page.
   c) Click on the "Rewards Activity" to see your points activity.

Note: Only primary and co-applicant credit card holders have access to sign in
to view their points.

Where can I go to redeem my Avion points?

To see the ways you can redeem your Avion points, Avion Rewards members can
either:

Sign into avionrewards.com or the Avion Rewards app and go to the navigation
bar:

 * Avion Rewards members who are eligible to redeem points for travel can select
   Travel to browse how you can redeem your points for flights, hotels, vacation
   packages, car rentals and more. Note: Redemptions for travel are not
   available for points held in an Avion Rewards Core Account.
 * Select Shop to browse the Avion Rewards online catalogue, featuring
   merchandise, gift cards, charitable donations, RBC Financial Rewards®, and
   more.
 * Select Transfer to consolidate your points or to convert your points to
   points, miles or other partner rewards offered through partners’ loyalty
   programs.

Sign into RBC Online Banking or the RBC Mobile app

 * To pay down your credit card balance, pay back a purchase with points, send
   an Interac e-Transfer with points or pay a bill with points.

Note: The ways in which you can redeem your points is dependent on the eligible
RBC product you hold. Please review the Avion Rewards Terms & Conditions to see
the eligibility criteria for each of these redemption options.

What additional benefits are offered to RBC Avion Visa Infinite or RBC Avion
Visa Infinite Privilege cardholders?

Exclusive offers and travel advantages are available to all RBC Avion Visa
Infinite and RBC Avion Visa Infinite Privilege cardholders. Click below to learn
more about these additional benefits:

 * RBC Avion Visa Infinite
 * RBC Avion Visa Infinite Privilege

What are Pending Points?

Pending Points are the approximate amount of points you’ve earned since your
last credit card statement.

They’ll become Available Points with your credit card next statement provided
that the transactions they are based on haven’t since been cancelled or
returned.

Pending Points will not reflect the following:

 * Bonus points that may be applied to a transaction
 * Transactions from a business roll-up account

When do my Pending Points become available?

You’ll be able to spend Pending Points once they become Available Points with
your next credit card statement provided that the transactions they are based on
are completed and have not been subsequently cancelled or returned.

What is points roll-up?

If you are an RBC Avion Visa Infinite Business, RBC Avion Visa Business or RBC
Commercial Avion Visa applicant. points roll-up allows you to combine the Avion
points earned on all your employees' Avion Visa Infinite Business/Avion Visa
Business/ Commercial Avion Visa cards into one account, and pool your points
between your business and personal Avion cards

Do Avion points expire?

No, Avion points do not expire. Avion points are yours to use as long as your
Avion Rewards eligible account remains open and in good standing. However, your
points will be forfeited twelve (12) months after (i) you voluntarily close your
account or (ii) RBC closes your account for any reason other than for cause.


AVION REWARDS – TRAVEL

Can I use the Avion points earned with my RBC Avion credit card and/or other
eligible Travel Rewards products for other travel options besides flights?
Yes. You can redeem Avion points for vacation packages, hotels, car rentals,
hotel and flight combinations, travel gift cards and cruises.
Are clients with an Avion Rewards Core Account able to use their Avion points
for travel (including flights, hotels, car rentals, vacation package, taxes and
fees)?
No. Clients with an Avion Rewards Core Account are not able to redeem their
points for travel at this time, however, you are able to redeem for
travel-related gift cards.
Can I book my flight, hotel, or car rental directly with the airline, hotel
chain, or car rental company using my Avion points?

No. If you are eligible to redeem Avion points for travel you must sign in to
Avion Rewards to book online, or over the phone with Avion Rewards Travel.

Avion Rewards Travel

1-877-636-2870, Monday to Friday 7:00 a.m. to 12:00 a.m. EST, or Saturday &
Sunday 7:00 a.m. to 9:00 p.m. EST. If you are a commercial cardholder, please
call 1-888-773-7057.

Note:

 * For telephone travel bookings, a $30 booking fee will be charged per ticket
   or per hotel booking.
 * Avion Rewards members with an Avion Rewards Core Account only are not able to
   redeem for travel at this time.

What is the advantage of converting Avion points to WestJet dollars (WestJet
Rewards), Asia Miles (Cathay Pacific), Avios (British Airways) or American
Airlines AAdvantage miles?

You can enjoy flexibility and benefits when converting your Avion points to
points, miles or other "partner rewards" offered through partners’ loyalty
programs that we designate from time to time for this purpose.

All Avion Rewards members can convert their points to WestJet dollars, which can
then be applied like cash towards WestJet marketed and operated flights and
WestJet Vacations packages, at any time, for travel to any of WestJet’s
destinations in North America, Mexico, Hawaii, Europe and the Caribbean - even
during seat sales! 100 Avion Rewards points converted equals 1 WestJet dollar.

Only RBC Avion credit card holders can convert their Avion points to Cathay
Pacific Asia Miles, British Airways Avios, or American Airlines AAdvantage miles
which provides the ability to redeem for business class travel and access to the
oneworld alliance partners. Avion points are converted to Asia Miles or Avios at
a one to one ratio. For every 10 Avion points which are converted, you will
receive 7 AAdvantage miles

More details about converting your Avion points.

Do I need to book travel insurance separately when I redeem my Avion points for
travel?

This is dependent on the product you hold.

Select RBC Credit cards offer various travel insurances. Find out what insurance
your card carries.

If your RBC credit card does not have travel insurance or you want to top-up
your insurance, you can purchase insurance for your trip separately.

What fees are applied if I have to change or cancel my trip?

You should familiarize yourself with change and cancellation policies before you
complete your booking. After you book travel through Avion Rewards, you will
receive a confirmation email that includes important information about changing
or cancelling your travel plans. The chart below outlines any Avion Rewards
Travel booking fees or charges that may be applicable if you need to change or
cancel your travel plans.

In addition, the travel supplier for your reservation (i.e. airline, tour
operator, etc.) may also impose change or cancellation fees. Contact Avion
Rewards Travel at 1-877-636-2870 to find out more.

I want to redeem my points for a trip with Via Rail but do not see it listed.
How do I redeem?

You must contact Avion Rewards Travel at 1-877-636-2870.

If you are an RBC ION Visa or an RBC ION+ Visa cardholder, you can redeem your
Avion points at the rate of 172 Avion points = $1 CAD towards rail travel.

If you have any other travel eligible Avion Rewards product, you can redeem your
Avion points at the rate of 100 Avion points = $1 CAD towards rail travel.

Note: Avion Rewards members with an Avion Rewards Core Account only are not able
to redeem for travel at this time.

Who is eligible to book a flight on the Air Travel Redemption Schedule?

Only RBC Avion credit card holders are eligible to redeem their Avion points for
flights on the Air Travel Redemption Schedule.

Clients with one of the following products are RBC Avion credit card holders:

 * RBC Avion Visa Platinum
 * RBC Avion Visa Infinite
 * RBC Avion Visa Infinite Privilege
 * RBC Avion Visa Infinite Privilege for Private Banking
 * RBC Avion Visa Business
 * RBC Avion Visa Infinite Business
 * RBC Commercial Avion Visa

Are there any guidelines I should know about before I book an air ticket on the
Air Travel Redemption Schedule?

Only RBC Avion credit card holders are eligible to redeem their Avion points for
flights on the Air Travel Redemption Schedule. Before booking, you should keep
in mind:

 * Check the number of points needed for your destination in the Air Travel
   Redemption Schedule.
 * Destinations have a Maximum Ticket Price (All taxes and service fees are
   separate and are not part of the maximum ticket price). In the event that a
   ticket costs more than the allowed amount, the additional cost can be charged
   to your credit card or you can use your Avion points at a rate of 100 points
   = $1 CAD.

For example:

A flight from Toronto to Vancouver has a Maximum Ticket Price of $750 CAD. If
the base fare of the flight you select is $825 CAD, you can charge the excess
amount of $75 ($825-$750=$75), (plus taxes and fees) to your credit card or
redeem points at a rate of 100 points = $1 CAD (75x100= 7500 points)

What happens if I exceed the maximum ticket price indicated in the Air Travel
Redemption Schedule?

If the base ticket price exceeds the Maximum Ticket Price, the additional cost
can either be charged to your credit card or you can use any remaining points at
a rate of 100 points = $1 CAD to pay for the amount over the maximum ticket
price. Terms and Conditions.

For example:

A flight from Toronto to Montreal requires 15,000 Avion points and has a Maximum
Ticket Price of $350 CAD (all taxes and service fees are separate and are not
part of the ticket price.)

The base fare of the flight you select is $400 CAD. This amount exceeds the
maximum ticket price ($350 CAD) by $50.

You can either charge the excess amount of $50 (plus taxes and fees) to your
credit card, or use any remaining points at a rate of 100 points = $1 CAD
(50x100=5 000 points).

For RBC Avion credit card holders who do not want to redeem from the Air Travel
Redemption schedule, there is no Maximum Ticket Price for airline tickets.

I'd like to travel, but I don't have enough Avion points. Can I pay for the
flight using Avion points and another payment method?

Yes. If you are an Avion Rewards members who is eligible to redeem for travel,
you can pay for your flight with a combination of points and cash.

For ION or ION+ cardholders, 172 points = $1 CAD and other Avion Rewards travel
eligible products can be redeem for 100 points for $1 CAD towards the cost of
your travel. A minimum of 1,000 points must be redeemed and the remaining
balance can be paid with a credit card.

RBC Avion credit card holders who are redeeming Avion points for flights from
the Air Travel Redemption Schedule can use their credit card to pay for taxes
and fees and any amount above the Maximum Ticket Price.

RBC Avion credit card holders can also purchase additional points to use towards
flights on the Air Travel Redemption Schedule and must have at least half of the
required points for their booking in order to purchase additional points. The
minimum amount of points to purchase is 1,000 and maximum is 15,000, and every
1,000 points costs $40 CAD plus applicable taxes.

Can RBC Avion cardholders redeem their Avion points for a first or business
class seat?

Yes. There are three ways to redeem Avion points for first or business class
seats.

Select either first class or business class before searching for flights. Then,
redeem the required number of Avion points for the destination of your choice,
up to the Maximum Ticket Price as indicated in the Air Travel Redemption
Schedule. The Maximum Ticket Price excludes any applicable taxes, surcharges and
fees. Finally, pay for the price difference between the Maximum Ticket Price and
the total price of your first or business class ticket by redeeming your points
at the rate of 100 points = $1.00 CAD.

For example:

Redeeming for a flight from Toronto to Vancouver from the Air Travel Redemption
Schedule requires 35,000 points for a Maximum Ticket Price of $750 CAD. The
Maximum Ticket Price excludes any applicable taxes, surcharges and fees. If the
cost of the flight you select in business class is $1,000 CAD, you can pay for
the price difference of $250 by redeeming 25,000 additional points (100 points =
$1 CAD). In total, you would need to redeem 60,000 points.

OR

If you are an RBC Avion Visa Infinite Privilege for Private Banking, RBC Avion
Visa Infinite Privilege, RBC Avion Visa Infinite Business or RBC Commercial
Avion Visa cardholder, you can pay for the entire price of a first or business
class ticket (including any applicable taxes, surcharges and fees) by redeeming
your points at the rate of 100 points = $2.00 CAD.

For example:

If a flight from Toronto to Vancouver in first class costs $3,200 CAD (including
any applicable taxes, surcharges and fees), you would need to redeem 160,000
Avion points (100 points = $2 CAD)

OR

Convert your Avion points to WestJet dollars or to British Airways Avios,
American Airlines AAdvantage Miles or Cathay Pacific Asia Miles. Converting your
Avion points gives you the flexibility to redeem for rewards and benefits these
programs offer, including for first or business class seats. Once converted,
points cannot be transferred or converted back to Avion points.

Are there any fees when booking travel with an Avion Rewards Travel
Representative?

All travel reservations made over the telephone will be subject to a $30 booking
fee per ticket or hotel booking.

I’d like to pre-select my seat – is this option available?

Yes. If the airline you have selected provides this service, you may pre-select
your seat while booking travel online or after you have completed your
redemption

Note: If fees apply, payment for your seat selection is by credit card only.

How do I book travel for a child under the age of 2?

Children under the age of 2 can be booked online for all types of travel except
flights. To book a flight for a child under the age of 2, please call Avion
Rewards Travel at: 1-877-636-2870. (Commercial card holders call
1-888-773-7057.)

Can I book travel to Cuba or Iran through Avion Rewards?

Unfortunately, at this time, booking travel to Cuba or Iran is unavailable
through the Avion Rewards website, mobile app and the Avion Rewards Travel call
centre. If you want to travel to Cuba or Iran, please call 1-800-ROYAL-1-2.


AVION REWARDS – SHOP

What is the Avion Rewards ShopPlus browser extension?

The Avion Rewards ShopPlus browser extension delivers a simple and rewarding way
to shop directly in Safari on your iPhone to get cash back deals and exclusive
offers from your favourite stores.

Start browsing to discover offers, coupons and discounts shown when browsing
merchants on Safari. If the merchant you searched for does not have an offer
available, the Avion Rewards ShopPlus browser extension will also present you
with offers from alternate merchants that have offers available in the same
category as the merchant you originally searched for.

Once you are ready to checkout, RBC Pay (a feature within the Avion Rewards
ShopPlus browser extension) allows you to autofill your RBC credit card info
easily for fast checkout.

Where can I access the Avion Rewards ShopPlus browser extension?

The Avion Rewards ShopPlus browser extension is available on Mobile for iOS
users on the Safari browser.

How will I receive cash back through the Avion Rewards ShopPlus browser
extension?

Once you have activated an offer through the Avion Rewards ShopPlus browser
extension and have fulfilled the offer requirements, your cash back will be
deposited after the return window for the retailer has passed. Cash is awarded
once a month.

 * If you have an RBC personal deposit account, your cash back will be deposited
   into your personal deposit account.
 * If you do not have an RBC personal deposit account, you will be provided an
   Available Cashback Balance, which will be accessible through an Interac
   e-Transfer.

Please note:

 * The ability to action an Interac e-Transfer from your Available Cashback
   Balance will be made available to you by March 2023.
 * Eligible Avion Rewards members must have a balance greater than $15 to action
   an Interac e-Transfer of their Available Cashback Balance.
 * It may take up to 5 business days for you to receive funds following an
   Interac e-Transfer request.

What is the Available Cashback Balance?

The Available Cashback Balance is how Avion Rewards members who do not have a
personal deposit account will receive their cash back from offers fulfilled
though the Avion Rewards ShopPlus browser extension and Online Offers for you,
presented in both the Avion Rewards website and app.

Please note:

 * The ability to action an Interac e-Transfer from your Available Cashback
   Balance will be made available to you by March 2023.
 * Eligible Avion Rewards members must have a balance greater than $15 to action
   an Interac e-Transfer of their Available Cashback Balance.
 * It may take up to 5 business days for you to receive funds following an
   Interac e-Transfer request.

What is source of funds shown in my Cashback Tab within my Rewards Activity?

The Rewards Activity Cashback tab shows users the cashback earned through Online
Offers for You and through offers activated through the Avion Rewards ShopPlus
browser extension.

If you have an RBC Cash Back credit card, the cash back you earn on everyday
purchases with your credit card will not be reflected here. Please refer to your
credit card monthly statement for the cash back earned on everyday purchases.

How long does it take to receive my cash back through the Avion Rewards ShopPlus
browser extension?

Once you have activated an offer through the Avion Rewards ShopPlus browser
extension and have fulfilled the offer requirements, your cash back will be
deposited after the return window for the retailer has passed.

Depending on the merchants return policy, you can expect your cash back in
either 30, 60 or 90 days. Cash is awarded once a month.

How do I access the Cash from my Available Cashback Balance?

Cash can be withdrawn through an Interac e-Transfer by selecting the Cash Out
link displayed under your Available Cashback Balance (available in both the
Avion Rewards website and the Avion Rewards App).

Please note:

 * The ability to action an Interac e-Transfer from your Available Cashback
   Balance will be made available to you by March 2023.
 * Eligible Avion Rewards members must have a balance greater than $15 to action
   an Interac e-Transfer of their Available Cashback Balance.
 * It may take up to 5 business days for you to receive funds following an
   Interac e-Transfer request.

Where can I access offers?

As an Avion Rewards member you will be able to access offers through the Avion
Rewards App, avionrewards.com, the Avion Rewards ShopPlus browser extension, RBC
Online Banking, and the RBC Mobile App.

If you do not have an Avion Rewards eligible product, eligible clients will have
access to the Offers portal through both the RBC Mobile app and RBC Online
Banking.

What is Shop the Web?

Shop the Web allows members to browse for items directly from within the Avion
Rewards website or the Avion Rewards app, compare prices from multiple retailers
and see price drops, offers, and more.

Visit the Shop page on the Avion Rewards website or the Avion Rewards app to
learn more about Shop the Web.

Apple: How does it work?

To redeem your Avion points for merchandise from Apple, sign in through Avion
Rewards.

 * Select the Apple logo in the Redeem with Points section on the Home page or
   the Shop page.
 * Shop the Apple catalogue to find the item(s) you want.
 * Select the item(s) of your choice and add it to your Cart.

Complete your purchase by redeeming your Avion points or by using a combination
of points plus your credit card.

Apple: What if I bought an engraved item and want to return it?

1. We can only accept returns on engraved items that arrive to you in a damaged
state. If you received an engraved item that is damaged, just call us at
1-800-769-2512 for help. If you are a commercial cardholder, please call
1-888-769-2534.

Apple: Can I ship my order to any address?

Your order will be shipped to the Canadian address we have on file for your RBC
Royal Bank Online Banking profile.

Note: Orders cannot be shipped to a Post Office Box.

Apple: Can I take advantage of Apple Education Pricing?

We don't currently offer Apple Education Pricing in the Apple catalogue.

Apple: How do I buy AppleCare for my products?

If you'd like to buy AppleCare Protection or AppleCare+, visit Apple's website
or take your products to an Apple Store within 60 days of your purchase.

Apple: What if my order has been lost or I want to return/exchange an item?

In the event that your order is lost, stolen, missing or if you want to
return/exchange an item, just call us at 1-800-769-2512 and we'll be happy to
help. If you are a commercial cardholder, please call 1-888-769-2534.

To return an item, call us within 14 days of the item being shipped.

Apple: When will my order be shipped?

Orders are usually shipped within 7-10 business days. We'll send you an email
with tracking information when your order is shipped. Shipping lead times for
each item are shown on the catalogue check out page. We'll send you an email
with tracking information when your order is shipped.

Apple: Can I pre-order Apple products?

We don't currently offer the option to pre-order Apple products through our
catalogue.

Apple: What's the minimum number of Avion points required to redeem for Apple
products?

You'll need Avion points for at least 20% of the total value of your purchase.
You can pay for the remaining 80% of the order with your Avion points, your
credit card, or a combination of both.

Best Buy: How does it work?

To redeem your Avion points for merchandise from Best Buy, sign in through Avion
Rewards.

 * Select the Best Buy logo in the Redeem with Points section on the Home page
   or the Shop page.
 * Select the Best Buy link in the top navigation menu under Shop & Redeem.
 * Browse the Best Buy catalogue to find the item(s) you want.
 * Select the item(s) of your choice and add it to your Cart.*
 * Choose home delivery, or Quick and Easy reserve in store pick-up where
   available, for your item(s).
 * Complete your purchase by redeeming your Avion points or by using a
   combination of points plus your credit card.

* Please be advised that there is currently a limit of one unit of the same item
per order. If you wish to redeem for more than one unit of the same item per
order, a separate order must be placed for each subsequent unit.

Best Buy: Can I redeem my points for items from Best Buy‡?

Avion Rewards members can access over 50,000 of the hottest tech items from Best
Buy’s‡ online catalogue. You’ll have access to weekly sales, the latest
products, and free shipping on almost every item, which is an exclusive benefit
for Avion Rewards.

Best Buy: What if I do not have enough points to redeem for my order?

If you do not have the required Avion points for your redemption, you can pay
for the remaining balance with your credit card. On the order summary screen,
you can enter the amount of points you want to redeem and charge the balance to
your credit card to complete the transaction, if needed.

Best Buy: Do I have the same warranty as I would if making a purchase directly
at Best Buy?

Yes, you are entitled to the same warranty you would be when purchasing directly
through Best Buy.

Best Buy: Can I ship my purchase to any address in Canada?

Your order will be shipped to the Canadian address we have on file for your RBC
Royal Bank Online Banking profile.

Note: Orders cannot be shipped to a Post Office Box.

Best Buy: How do I make a regular merchandise return?

If your order was shipped to you, you may return your item(s) by mail. To start
the return process, you will need to call us at 1-800-769-2512. You cannot
return a shipped-to-home item at a Best Buy store.

For Quick and Easy Store Pickup orders, you may return the item(s) in-store, at
any Best Buy store within Canada. It cannot be returned by mail. All items that
you return in store will be refunded by the issuance of a Best Buy gift card for
the full value of the purchase price of the original item(s) you ordered, even
if you have paid for your item(s) using Points and/or a credit card.

For all returns, you will need the following:

 * If you picked up your item(s) in store, the Ready for Pickup email that was
   sent to you
 * If your item(s) were delivered to you, the "Purchase Order Number" that was
   indicated on the confirmation email that was sent to you after placing your
   order; and
 * Original packaging of the item(s) being returned.

Most items must be returned within 14 to 30 days but some product lines have
special restrictions or return policies.

Please see the Avion Rewards® Redemption, Return and Exchange Terms & Conditions
for Best Buy‡(opens in new window) for specific information about shipped versus
in-store returns.

Best Buy: Can I take advantage of the Best Buy Low Price Guarantee program?

We currently do not offer the Low Price Guarantee with Rewards redemptions using
points and/or cash.

Best Buy: How do I return damaged merchandise?

Call us at 1-800-769-2512 to request the return for drop shipment or special
delivery items. You will receive a gift card in the amount of your return's
purchase price. If you are a commercial cardholder, please call 1-888-769-2534.

Best Buy: Can I exchange an item(s) for something else?

Yes, so long as it's returned within its window. Please see the Avion Rewards®
Redemption, Return and Exchange Terms & Conditions for Best Buy‡(opens in new
window) for more information.

Best Buy: What are my shipment options?

Your order will be shipped to the Canadian address we have on file for your RBC
Royal Bank Online Banking profile.

Note: Orders cannot be shipped to a post office box.

Shipping is included on almost every available item (special delivery items
notwithstanding).

Subject to availability, you also have the option to pick up items at Best Buy
locations through the Quick and Easy Store Pickup. You will see this option
prior to online checkout. It shows which Best Buy locations have your chosen
items available for in-store pick up. Not all items are available for this
option. If available for Quick and Easy Store Pickup, the item(s) will be on
hold at the Best Buy location for up to 3 days after you receive your Ready for
Pickup email. You will need to present the email confirmation and 2 pieces of
valid ID that matches the name on the order. At least one piece of ID should be
government-issued photo ID.

Please see the Avion Rewards® Redemption, Return and Exchange Terms & Conditions
for Best Buy‡(opens in new window) for more information.

Best Buy: Can I redeem my Avion points at bestbuy.ca?

No, your points must be redeemed through the Avion Rewards website. Select Best
Buy from under the Shop & Redeem menu in the top navigation to browse the Best
Buy catalogue. Then, select the product you want, and add it to your cart.

Best Buy: Why am I charged an Environmental Handling Fee?

Please be advised that your redemption may include an environmental handling fee
(EHF) as may be required in your province. These fees are used to support
provincial recycling and disposal programs, and are collected on products made
with materials such as metal, glass, and plastic that can be recycled into other
products. EHFs are also collected on products that may contain substances that
are hazardous to the environment.

To learn more and to see how these fees are applied on a province by province
basis, please see Best Buy's Environmental Handling Fees details.

Best Buy: If I have any issues or need to speak to a representative, who do I
contact?

Please contact RBC Royal Bank credit card customer service at 1-800-769-2512. If
you are a commercial cardholder, please call 1-888-769-2534.

Merchandise Catalogue: Can I take advantage of product warranties?

Some items on our merchandise catalogue offer a manufacturer warranty. You will
need to contact the manufacturer directly to take advantage of the
manufacturer’s warranty. Please refer to your product packaging or the
manufacturer’s website for contact information. If required by the product
manufacturer, please contact RBC to obtain a proof of purchase. Please contact
RBC Royal Bank credit card customer service at 1-800-769-2512. If you are a
commercial cardholder, please call 1-888-769-2534.

What is Pay Credit Card with Points, and how does it work?

Pay Credit Card with Points allows you to redeem your Avion points towards your
RBC points-earning credit card balance. You are not redeeming for individual
items, or redeeming for items at the point of sale, but redeeming Avion points
to make a payment towards your credit card balance

Here's how to use Pay Credit Card with Points:

 * Sign in to Avion Rewards and then click the “Transfer” menu in the top
   navigation. From here select “Pay Credit Card Now” option.
 * Select the amount you wish to redeem;
 * Redeem your points.

Please note that it usually takes 2-3 days for your redemptions to appear in
your credit card account.

Is Pay Credit Card with Points available on the RBC Mobile app? How does it
work?
Yes, you can pay down your RBC points-earning credit card balance with Avion
points using the RBC Mobile app. The redemption process works similarly to how
it does through the Avion Rewards web site–just choose the RBC points-earning
credit card you would like to pay, the dollar denomination and corresponding
amount of points you wish to redeem. The RBC Mobile app is available for iOS and
Android.
Can I earn Avion points with Pay Credit Card with Points?

No, you can only redeem Avion points to pay down your RBC points-earning credit
card balance through Pay Credit Card with Points.

What is Pay Back Purchases with Points and how does it work?

Eligible Avion Rewards members with an RBC points-earning credit card can use
their points to redeem towards eligible transactions as a statement credit.

Note: Clients must have an RBC points-earning credit card in order to Pay Back
Purchases with Points and RBC Commercial Avion Visa is not eligible.

How can I Pay Back Purchases with Points?

Here’s how to Pay Back Purchases with Avion points:

 * Sign in to RBC Mobile or Online Banking
 * Go to credit card transaction details page
 * Double click on any particular transaction
 * There will be transaction details like purchase date, merchant name etc. and
   a Pay with Points button
 * Click on the Pay with Points button and go to the Pay Back with Points page
   where transaction details appear along with the current full points balance
   that is available
 * Choose any amount of points to use to “offset” all or even just a portion of
   the purchase amount
 * Redemption is completed with a confirmation and Avion points will be deducted
   from account balance right away
 * A credit will be posted on credit card account within 1-2 business days with
   a description of “rewards redemption – merchant name”

What is Pay In-Store with Points?

Pay In-Store with Points is a capability available in the RBC Launch app that
allows you to redeem your Avion points for purchases completed in stores with an
eligible mobile wallet (iOS and Samsung).

Any purchase transactions between $1 and $250 CAD completed through an eligible
mobile wallet using your device qualify.

iOS

 * Make sure you’ve downloaded the RBC Launch app. Sign in with your credentials
   and enable push notifications. There are 2 ways to redeem:
 * Sign in to the RBC Launch app. Select the transaction banner at the top, and
   redeem points towards your last purchase with Apple Pay.
 * Turn on push notifications for the RBC Launch app. We’ll let you know when
   your purchase is eligible to redeem points.

Samsung

 * Get started by selecting the Samsung Pay app icon or by swiping up from the
   bottom of your screen.
 * Select Pay with Avion Rewards Points and choose how many points you’d like to
   use towards your purchase.
 * Tap to pay, and your purchase is complete.

The full purchase amount will be charged to your credit card for your purchase
and a statement credit for the points redemption will be applied on your credit
card account within 2-3 business days from the date of your purchase. Your
statement credit will indicate which merchant your transaction was made with.

You will still continue to earn Avion points for the full purchase amount even
when you redeem points for that purchase.

All redemptions are final and cannot be cancelled or reversed once submitted.
The points redeemed will remain as a statement credit towards your account
balance even when you return or refund your purchase. The number of points
redeemed may vary during promotional campaigns.

Note: Push notifications may display account information, such as account
balance and transaction information, on the screen of your device in a locked
state and in your device notification center. You can disable push notifications
in your notification settings.

How do I enable or disable the Pay In-Store with Points feature?
Launch and authenticate into the RBC Launch app and select the Settings page.
You have the option to toggle on or off the Pay In-Store with Points feature.


AVION REWARDS – MANAGE POINTS

Can I convert my Avion points to Hudson Bay Rewards points and vice versa?

Yes. If you’re an eligible Avion Rewards member and a member of the Hudson’s Bay
Rewards program, you can:

 * Convert your Avion points to Hudson’s Bay Rewards points.

OR

 * Turn on auto-convert to have your Hudson’s Bay Rewards points automatically
   converted to Avion points.

With auto-convert, your current Hudson’s Bay Rewards points will automatically
be converted to Avion points on an ongoing basis, until you turn it off. When
auto-convert is turned on, you won’t be able to convert Avion points to Hudson’s
Bay Rewards points.

You must be a member of the Hudson’s Bay Rewards program in order to complete
either of the conversions above, and the Hudson’s Bay Rewards account must be in
the same name as your RBC Royal Bank credit card account.

For one-time conversions, a minimum of 500 Avion points must be converted and
they can only be converted in increments of 2 Avion points thereafter. For
auto-convert, your Hudson’s Bay Rewards points will be automatically converted
to Avion points when you have a minimum of 40 points in your Hudson’s Bay
Rewards account and in increments of 4 Hudson’s Bay Rewards points thereafter.

Note: At this time, RBC ION Visa and RBC ION+ Visa cardholders are not eligible
to convert their Avion points to the Hudson Bay Rewards Program and vice versa.

How do I auto-convert my Hudson’s Bay Rewards points to Avion points?

To turn on auto-convert:

 * Sign in to Avion Rewards
 * Select Transfer in the top navigation menu.
 * Select Hudson’s Bay Rewards from the Convert Points menu.
 * Select the tab, Auto-convert your Hudson’s Bay Rewards points, and follow the
   steps.

Note: At this time, RBC ION Visa and RBC ION+ Visa cardholders are not eligible
to convert their Avion points to the Hudson Bay Rewards Program and vice versa.

Can I automatically convert my Avion points to Hudson’s Bay Rewards points?

No, we don’t currently offer this option. You can only convert Avion points to
Hudson’s Bay Rewards as a one-time conversion with a minimum of 500 Avion
points.

How does the transfer points feature work?

Transfer points gives you the ability to consolidate your Avion points where you
need them most. Through a simple set of steps, you can transfer Avion points
from one points account to another. Check out the individual perks and benefits
of your points-earning account to see where you can maximize the value of your
points.

Note: Points are transferred on a 1:1 basis, meaning the number of points you
transfer will not change from one points-earning product to another. In
addition, there is no fee to transfer points.

Can anyone transfer points?

If you have more than one Avion points account, you can transfer points between
most accounts that appear on your profile. Transfers are only eligible between
points accounts that you own. Points earned by an authorized credit card user,
belong to the primary credit cardholder.

Can I combine Avion points that I have earned with an eligible personal deposit
account enrolled in the Value Program with Avion points I have earned with my
Avion Rewards credit card?

Yes, you can combine the Avion points you have earned using your eligible
personal deposit account (by making in-store or online debit purchases) with the
Avion points you have earned with your personal, and business credit card and
vice versa.

Here’s how to combine your Avion points between points-earning products:

 * Log in to avionrewards.com and click the "Transfer" menu.
 * On the landing page, select "Transfer Now” in the “Transfer Points” option.
   You can transfer points between the products shown in the drop-down menu.
 * Within "Transfer Points", you can set up a one-time transfer or an
   auto-transfer so that all the points you earn with your points-earning
   product(s) can be pooled to one points account, making it easy to keep track
   of your points in one place and get you closer to your redemption goals.

Note: Points are transferred on a 1:1 basis, meaning the number of points you
transfer will not change from one points-earning product to another. In
addition, there is no fee to transfer points.

Is there a minimum or maximum amount of Avion points I can transfer?

No. There is no minimum or maximum. You can transfer Avion points between
accounts as you need, with no limits. Also, if you realize that you have
transferred too many points in a points account, or into the wrong points
account, you can always transfer them back, with no fees.

How does points transfer work for my RBC U.S. Dollar Visa Gold card?

When you transfer Avion points from your U.S. Dollar Visa Gold points account to
another Avion points account (non U.S. dollar), the points will be transferred
at a rate of 1:1.

Can I cancel or reverse a points transfer?

No. Avion points transfers are final, and cannot be reversed or cancelled.
However, if you choose the wrong points account for your transfer or need the
points back into the account you transferred from, you can just set up another
transfer. Don’t worry, you will not pay any fees, or experience any loss in the
transfer.

Can I transfer Avion points to/from my business accounts?

Yes. If your business banking profile is linked to your personal banking
profile, you can transfer points to or from your business rewards account
online.

If your business banking profile is not linked to your personal banking profile,
you can transfer points from or to your business rewards account by calling us
at 1-800-769-2512.

What happens to my Avion points if I opt out of the Value Program before my
points are awarded on the first 2 days of the month?

Avion points will be awarded based on how many points you have earned up until
the day you opt out. As long as your personal deposit account remains open (and
in good standing?), you will not lose the points you have previously earned when
you opt out of the Value Program.

If I close a personal deposit account that is enrolled in the Value Program, can
I still receive the monthly fee rebate and Avion points I earned?

If you close a personal deposit account that is enrolled in the Value Program:

 * The monthly fee rebate1 you receive will be based on the number of eligible
   product categories you had and the specific account activities you completed
   (pre-authorized payment, direct deposit, eligible bill payment) in the
   previous calendar month. If you close your account on a day other than the
   last day of the calendar month, your monthly fee rebate will be pro-rated and
   paid on your next statement cycle date.
 * Avion points are earned up until the day the account is closed and are based
   on debit purchases made from the first day of the calendar month through the
   date you close your account.

After closing your personal deposit account, you have 12 months to use your
Avion points, which can be redeemed by calling the RBC Advice Centre at
1-800-769-2512.

Can I use the Avion points I’ve earned if I close my account?

Yes you can. You will be able to redeem Avion points you have earned (based on
the rates associated with the closed account) for up to 12 months after closure.
You can also transfer your points to any active points account you have and
redeem from there. If you are not ready to redeem your points, be sure to
transfer them to an active account before your 12 months are up.


AVION REWARDS – HOW IT WORKS

How can I become an Avion Rewards member?

If you are an RBC client, review the list of eligible Avion Rewards products.
Should you have an Avion Rewards eligible product, you can simply sign into
Avion Rewards through the Avion Rewards website or app. If you are new to Avion
Rewards, you will need to also accept the Avion Rewards Terms & Conditions upon
first sign in.

What is Ampli by Avion Rewards?

Ampli is a Canadian cash back app that is powered by Avion Rewards. Ampli lets
you earn cash back in your Ampli account on both online and in-store purchases
at more than 125 brands, such as Lowe's, DoorDash, Rexall, H&M, Sephora, Lyft,
and Indigo.ca.

To start earning cash back with Ampli, by:

 * Downloading the Ampli app
 * Signing up and securely connecting your Canadian debit and credit cards
 * Pay with your connected card online and in-store at participating brands and
   earn cash back automatically

Once you have accumulated a minimum of $15 CAD in cash back in your Ampli
account, transfer cash back into your bank account with a free Interac
e-Transfer®. Plus, connected RBC credit cards can earn even more cash back on
select offers.

Note: Ampli is available to all Canadians, therefore you do not need to be an
RBC client to join. For more information or to sign up for Ampli Powered by
Avion Rewards visit: ampli.ca

What happens if I have multiple Avion Rewards eligible products? Which
membership level will I qualify for?

The Avion Rewards program has 2 membership levels, Avion Premium and Avion
Elite.

 * If you have an RBC Avion credit card, you are an Avion Elite member and will
   receive benefits associated with that membership level.
 * All other Avion Rewards eligible products qualify for the Avion Premium
   level.

Note: Your membership level provides you with additional benefits such as
offers, however the number of points required to make a redemption is tied to
either your RBC card product or your Avion Rewards Core Product Account.

How can I become an Avion Elite member?

You can apply for an RBC Avion credit card and once you have been approved and
have activated your card, you will automatically have access to all benefits
associated with the Avion Elite membership level.

If you cancel your RBC Avion credit card, you will no longer have access to the
benefits associated with the Avion Elite membership level since having an RBC
Avion credit card is required in order to be part Avion Elite.

How do I earn Avion points?

Avion Rewards provides members many ways to earn Avion points. Depending on the
Avion Rewards eligible product you hold, eligible members are able to earn Avion
points from:

 * Purchases made with an eligible RBC points-earning credit card
 * The Value Program. Simply enroll an eligible personal deposit account and
   start earning Avion points on qualifying debit purchases made online or
   in-store.
 * Offers available on the Avion Rewards Shop page. Simply load your available
   offers to earn bonus Avion points on qualifying purchases and follow the
   steps on how to claim your offer.
 * When acquiring a new eligible RBC product, with an associated welcome points
   offer.
 * With qualifying purchases using your eligible linked RBC card at our select
   merchant partners like Petro Canada. Eligible clients receive 20% more Avion
   points at Petro Canada when they pay with their linked RBC points-earning
   credit card.

How do I know if I have an Avion Rewards Core Account?

Eligible personal RBC clients without an eligible rewards credit card and/or an
eligible personal deposit account that is enrolled in the Value Program are able
to access Avion Rewards and will be given an Avion Rewards Core Account upon
enrollment into the Avion Rewards Program.

If you have one of the following products you will be assigned to an Avion
Rewards Core Account:

RBC Personal Deposit Accounts that have not enrolled in the Value Program:

 * RBC Advantage Banking, RBC Day to Day Banking, RBC No Limit Banking, RBC No
   Limit Banking for Students, RBC Signature No Limit Banking, RBC Student
   Banking, RBC VIP Banking, U.S. Personal and RateLink Essential.

RBC Personal Credit Cards

 * RBC Cash Back Mastercard, RBC Visa Cash Back, RBC Cash Back Preferred World
   Elite Mastercard, RBC Visa Classic Low Rate Option, RBC RateAdvantage Visa,
   RBC Visa Platinum.

RBC Personal Investment Products

 * Life Income Fund (LIF), Registered Disability Savings Plan (RDSP), Registered
   Education Savings Plan (RESP), Registered Retirement Income Fund (RRIF),
   Registered Retirement Savings Plan (RSP), Canadian Market-Linked GIC, Income
   Builder GIC, Non-Redeemable GIC, One-Year Cashable GIC, Prime-Linked Cashable
   GIC, RateAdvantage GIC, RBC Canadian Banking MarketSmart GIC, RBC Canadian
   Utilities MarketSmart GIC, RBC ESG Market-Linked GIC, RBC North American
   MarketSmart GIC, RBC US MarketSmart GIC, Redeemable GIC, US Dollar Term
   Deposit.

RBC Installment Loans, Lines of Credit and Home Equity Financing that are not
tied to a business banking profile

 * Government Sponsored Student Loan, Personal Instalment Loans, RBC Employee
   Student Loan, RBC Energy Saver Loan, RSP Loan, Royal Credit Line, Royal
   Credit Line for General Program, Royal Credit line for Professional in
   Medical & Dental Studies, Royal Credit Line for Professional Studies (i.e.
   MBA/EMA, Law, Masters of Accounting, Master of Finance, Master of Science in
   Business Mgmt), Royal Credit Line for Special Programs, Royal Credit Line for
   Students – Students Studying Abroad, Adjustable Rate Mortage (ARM),
   Construction Mortgage, Fixed Rate Mortgage, Investment Properties Mortgage,
   Low Down Payment Mortgage, Manufactured Home Construction Mortgages,
   Ratecapper Mortgage, RBC Homeline Plan, Reverse Mortgage, Variable Rate
   Mortgage.

Please visit the Avion Rewards Terms and Conditions to learn more about the
Avion Rewards Core Product Account.

What is Pay Credit Card with Points, and how does it work?

Pay Credit Card with Points allows you to redeem your Avion points towards your
RBC points-earning credit card balance. You are not redeeming for individual
items, or redeeming for items at the point of sale, but redeeming Avion points
to make a payment towards your credit card balance

Here's how to use Pay Credit Card with Points:

 * Sign in to Avion Rewards and then click the “Transfer” menu in the top
   navigation. From here select “Pay Credit Card Now” option.
 * Select the amount you wish to redeem;
 * Redeem your points.

Please note that it usually takes 2-3 days for your redemptions to appear in
your credit card account.

Can I earn Avion points with Pay Credit Card with Points?

No, you can only redeem Avion points to pay down your RBC points-earning credit
card balance through Pay Credit Card with Points.

Is Pay Credit Card with Points available on the RBC Mobile app? How does it
work?

Yes, you can pay down your RBC points-earning credit card balance with Avion
points using the RBC Mobile app. The redemption process works similarly to how
it does through the Avion Rewards web site–just choose the RBC points-earning
credit card you would like to pay, the dollar denomination and corresponding
amount of points you wish to redeem. The RBC Mobile app is available for iOS and
Android.

Can I send an Interac e-Transfer with points?

Eligible Avion Rewards members can use their Avion points to send an Interac
e-Transfer by sending to a payee through RBC Online Banking or the RBC Mobile
app.

RBC Commercial Avion Visa, RBC Avion Visa Business and RBC Avion Visa Infinite
Business credit cards, select Avion Rewards Core Product Accounts and single
credit card only clients are not eligible to send an Interac e-transfer with
points.

Please visit the Avion Rewards Terms & Conditions for more information on
eligibility criteria.

How can I send an Interac e-transfer with points?

Here’s how to send an Interac e-Transfer by redeeming Avion points:

In the RBC Mobile app:

 * Login and select the yellow circle with an arrow in the navigation menu
 * Choose Send or Cancel an Interac e-transfer;
 * Choose Avion Rewards, instead of RBC Account at the top of the page;
 * Enter the dollar amount to be sent –the number of points required will be
   automatically converted and displayed;
 * Select Continue and review the details;
 * Once you are ready to proceed, click “Send Now”.

On RBC Online Banking:

 * Login and select the “Send an Interac e-Transfer” in the right hand
   navigation under Transfers and Payments.
 * If you have more than one Avion Rewards account, choose the one that will
   fund the points;
 * Choose the payee;
 * Enter the dollar amount to be paid–the number of points required will be
   automatically converted and displayed to convert into points;
 * Once you are ready to proceed, click “Send Now”.

Can I pay my bills with points?

You can use your Avion points to pay any bill that can be set up as a payee
through RBC Online Banking or the RBC Mobile app.

RBC Commercial Avion Visa, RBC Avion Visa Business and RBC Avion Visa Infinite
Business credit cards, select Avion Rewards Core Product Accounts and single
credit card only clients are not eligible to send an Interac e-transfer with
points.

Please visit the Avion Rewards Terms & Conditions for more information on
eligibility criteria.

How does Pay Bills with Points work?

Here’s how Pay Bills with Points works:

In the RBC Mobile app:

 * Login to Avion Rewards and select the “Transfer” menu in the main navigation.
   Select the “Pay Bills Now” option from this landing page.
 * If you have more than one Avion Rewards account, choose the one that will
   fund the points;
 * Choose your payee;
 * Enter the dollar amount to be paid–the number of points required will be
   automatically converted and displayed;
 * Select Continue to review the transaction;
 * Select Pay Now to submit the payment

On RBC Online Banking:

 * Go to the Pay Bill and Transfer Funds page and select the Pay with Avion
   points tab;
 * If you have more than one Avion Rewards account, choose the one that will
   fund the points;
 * Choose the payee;
 * Enter the dollar amount to be paid–the number of points required will be
   automatically converted and displayed to convert into points;
 * Click submit to complete the payment

How are earned Avion points affected if I return an item that I purchased on
debit using my enrolled personal deposit account?

Through the Value Program, Avion points are reported monthly and take into
account all in-store and online debit purchases from, and returns to, an
enrolled personal deposit account.

For example, say you purchase a $300 blender with your debit card in December
and received your Avion points. In January, you return the blender and get a
$300 credit to your personal deposit account, but you also make $500 in debit
purchases. For January, you would be awarded points for $200 of your debit spend
($500 in debit purchases minus the $300 return). Alternatively, if in January
you do not make any debit purchases and only return the $300 blender, you would
not be awarded any points for January and 300 points will be removed from your
points account.


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