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SPECIALIST, SECURITY OPERATIONS CENTER


PA - WEST CHESTER, 1354 BOOT RD

FULL TIME USD 52K - 123K *

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 * @comcastcareers 𝕏
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COMCAST

Comcast NBCUniversal creates incredible technology and entertainment that
connects millions of people to the moments and experiences that matter most.

View all jobs at Comcast

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Posted 2 weeks ago

Comcast brings together the best in media and technology. We drive innovation to
create the world's best entertainment and online experiences. As a Fortune 50
leader, we set the pace in a variety of innovative and fascinating businesses
and create career opportunities across a wide range of locations and
disciplines. We are at the forefront of change and move at an amazing pace,
thanks to our remarkable people, who bring cutting-edge products and services to
life for millions of customers every day. If you share in our passion for
teamwork, our vision to revolutionize industries and our goal to lead the future
in media and technology, we want you to fast-forward your career at Comcast.







Job Summary

The Specialist, Security Operations Center (SOC), supports the monitoring and
response to internal and external security events with potential impact on
senior leadership, staff, business assets, reputation, and facilities. This role
assists in conducting video patrols, monitoring security camera feeds, and
investigating security alarms. The Specialist contributes to the analysis of
security incidents and the monitoring of open-source media for security-related
events. They provide support in executing security policies, maintaining
physical security systems, and communicating significant matters to the
management team. Exceptional communication and organizational skills are
required to collaborate effectively with stakeholders.

This position is in-person at the Cable HQ SOC located in West Chester,
Pennsylvania.

Assigned shifts are subject to change to meet the operational needs of the SOC.
There is also potential to work additional hours during the weekend as
necessary.



Job Description

Core Responsibilities

 * Assists in monitoring internal and external security events to identify
   potential threats and vulnerabilities.
 * Supports video patrols, monitors security camera feeds, and participates in
   the investigation of security alarms.
 * Contributes to the analysis of security incidents, reviewing findings, and
   identifying patterns or trends.
 * Supports the monitoring of open-source media for security-related events and
   potential impacts.
 * Provides timely and accurate information to support the protection of people,
   assets/intellectual property, and facilities.
 * Follows security policies and procedures to ensure compliance and contribute
   to process improvement.
 * Assists in the monitoring and maintenance of physical security systems.
 * Documents and communicates relevant information to support decision-making
   processes.
 * Supports training activities for new Specialists and third-party Security
   Operators.
 * Assists in the development of standard operating procedures (SOPs) and
   training materials.
 * Communicates effectively with peers, partners, customers, and employees.
 * Participates in the continuous improvement of SOC processes and procedures.
 * Maintains awareness of emerging threats, vulnerabilities, and industry best
   practices.



Required Qualifications 



 * Demonstrated ability to work in a dynamic environment and manage multiple
   tasks.
 * Strong communication and interpersonal skills.
 * Proficiency in computer skills (Word, Excel, PowerPoint, and Outlook).
 * Basic knowledge of access control, video management, and intrusion detection
   systems.
 * Familiarity with incident management processes.
 * Analytical mindset with the ability to identify and escalate critical issues.
 * Attention to detail and accuracy in work.
 * Awareness of relevant regulations and compliance requirements.
 * Interest in threat intelligence platforms and tools.
 * Understanding of basic network security concepts and protocols.
 * Familiarity with physical security systems.



Education



 * Associates / Bachelor’s Degree preferred in an area of study relevant to this
   position (i.e., Security Management, Criminal Justice, Business
   Administration, Homeland Security, etc.)



Related Work Experience



 * Generally, requires a year of related experience to include, crisis
   management, physical security, and critical infrastructure protection, risk
   controls, and loss prevention.



Preferred Qualifications



 * Certification or accreditation from a risk or security management program
   such as: Certified Protection Professional (CPP), Physical Security
   Professional (PSP), Certified Emergency Manager (CEM), Certified Business
   Continuity Professional (CBCP), Certified Information Systems Security
   Professional (CISSP), or CompTIA Security+ is a plus.
 * Emergency Medical Responder (EMR) certification preferred.
 * Security operations center, call center, or emergency dispatch center
   experience is a plus.



Working Conditions



 * Position requires sitting, heavy phone usage, and screen exposure for
   extended periods of time.
 * Must be flexible with schedules and willing to work holidays, nights,
   weekends, and overtime.
 * Potentially high-stress environment with exposure to multiple aspects of
   emergency incidents.





Employees at all levels are expected to:



 * Understand our Operating Principles; make them the guidelines for how you do
   your job.
 * Own the customer experience - think and act in ways that put our customers
   first, give them seamless digital options at every touchpoint, and make them
   promoters of our products and services.
 * Know your stuff - be enthusiastic learners, users and advocates of our
   game-changing technology, products and services, especially our digital tools
   and experiences.
 * Win as a team - make big things happen by working together and being open to
   new ideas.
 * Be an active part of the Net Promoter System - a way of working that brings
   more employee and customer feedback into the company - by joining huddles,
   making call backs and helping us elevate opportunities to do better for our
   customers.
 * Drive results and growth.
 * Respect and promote inclusion & diversity.
 * Do what's right for each other, our customers, investors and our communities.



Disclaimer:



 * This information has been designed to indicate the general nature and level
   of work performed by employees in this role. It is not designed to contain or
   be interpreted as a comprehensive inventory of all duties, responsibilities
   and qualifications.



Comcast is an EOE/Veterans/Disabled/LGBT employer.







Skills

Physical Security, Security Operations, Teamwork





We believe that benefits should connect you to the support you need when it
matters most, and should help you care for those who matter most. That's why we
provide an array of options, expert guidance and always-on tools that are
personalized to meet the needs of your reality—to help support you physically,
financially and emotionally through the big milestones and in your everyday
life.


Please visit the benefits summary on our careers site for more details.



Education

Bachelor's Degree





While possessing the stated degree is preferred, Comcast also may consider
applicants who hold some combination of coursework and experience, or who have
extensive related professional experience.



Certifications (if applicable)



Relative Work Experience

2-5 Years





Comcast is proud to be an equal opportunity workplace. We will consider all
qualified applicants for employment without regard to race, color, religion,
age, sex, sexual orientation, gender identity, national origin, disability,
veteran status, genetic information, or any other basis protected by applicable
law.
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* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index
💰

Job stats:  0  0  0
Category: Incident Response Jobs

Tags: CISSP Compliance CompTIA Intrusion detection Monitoring Network security
SOC Threat intelligence Vulnerabilities

Perks/benefits: Career development Equity / stock options Flex hours Startup
environment Team events

Region: North America
Country: United States


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