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Submission: On May 20 via api from US — Scanned from DE
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Back to Docusign.com * Discussion * * * Community * Recently Active Topics * Unanswered Questions * What's New * Community Announcements7 * Community Lounge17 * eSignature * Signing740 * Sending1590 * Templates312 * Branding31 * Configuration652 * CLM * Getting Started19 * Configuration69 * Troubleshooting38 * Developer * APIs and SDKs142 * Other Docusign Products * Identify26 * Notary13 * Payments23 * Mobile29 * Admin Tools111 * Web Forms34 * Rooms27 * Integrations * Salesforce126 * Google5 * Microsoft71 * Workday7 * Other59 * Community FAQ Center * Using the Community7 * FAQs2 * Get Started * Groups * Events * FAQs * Learn * Ask the Community Login * Home * Community * eSignature * Signing SIGNING Find answers to your eSignature signing questions. * 740 Topics * 1,992 Replies Subscribe When you subscribe we will email you when there is a new topic in this category 740 TOPICS Recently Active Most Replies Most views Newest First L Lemon PeelerNewcomer asked in Signing NEW USER SIGN AND PRINT QUESTIONS As a very new user we have a few questions. Our accountant requires a DocuSign signature prior to submitting annual income tax returns. We have setup a DocuSign account but have the following questions: Two of our adopted signatures were originally uploaded files of our actual signatures. However, one of the signatures displays extremely small (it is a little longer) on the signed document. Is there a way to enlarge the signature in DocuSign so it is more legible on the signed document? How do we download the documents from our account? We can see the signed documents, but when trying to download we get a webpage indicating a lack of authentication. When creating our account for the community, it does not ask us to setup a password. Is that normal? Thank you so much for any assistance. 06 N 24 minutes ago P Philip MNewcomer asked in Signing FIRST RECIPIENT (RECEIVES A COPY) CAN'T SEE DETAILS. I use DS for signing contracts for the sale of property. Often the purchaser of a property will want their Solicitor to view the document before signing. If I add the Solicitor first as “receives a copy” they can’t see the detail on the second recipient (the purchaser). I ideally don’t want the Solicitor to have to sign anything (as most won’t). Any suggestions of how to get around this issue. 03 N 1 hour ago S sangeetaNewcomer asked in Signing SENDER CANNOT ACCESS DOCUMENT Hi the person doing the e-signature got the envelope--he was the 3’rd signatory. However the envelope background was red (as opposed to blue which I believe is the color if everything is working as it should :-)) and when he clicked the envelope it would not let him access the document. They next page asked him for some kind of password. Why is this happening and what is the solution. thanks Sangeet 02 N 2 hours ago N NexusNetNewcomer asked in Signing SECURE CONNECTION FAILED ERROR When attempting to access / sign a document sent to me by an originator, I receive this error from Firefox: Secure Connection Failed An error occurred during a connection to na2.docusign.net. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. I receive similar errors in Chrome and MS Edge. As a workaround, I accessed docusign.com and clicked on the Access Documents link at the top of the home page. That link took me to docusign.net and generated errors as well. This is not the first time I’ve seen this error. Docusign did work for me at one time, but recently this is a problem every time I receive a doc to sign. Firefox “more info” doc suggests this is a site certificate problem. Any ideas about underlying cause that the end user can fix? OS is MS Windows 11. Tested this on my laptop and Surface Pro 02 N 2 hours ago J JdavidNewcomer asked in Signing REQUEST DOCU3 I would like a copy of my pool Contract 02 N 2 hours ago C cchinNewcomer asked in Signing NEW UPDATE: "X OF Y SIGNATURES COMPLETE" REMOVED It looks like with a recent up date this week, a feature was removed/moved from the Action Required to do list. There used to be a bit of text near the progress bar that showed how many signatures were completed and how many more had to go. My company uses “no signing order” because it expedites the visibility of documentation as well as makes it easier on the router so they don’t have to specify who goes in which order. I am the last signer. When I have many documents in my queue, I usually prioritize those that are ready for me to view; aka 4/5 or 2/3 signatures complete. The progress bar is not a useful way for me to view my queue. Is there a way to turn on this moved/removed feature? 03 3 hours ago I Iorgo2Newcomer asked in Signing CAN NOT SIGN I am trying to do what I always do the last years... Received on my email a word doc which I want to open directly through DocuSign...sign it and share it through WhatsApp...HAVE DONE THAT HUNDREDS of time literally.Only that last time it says no more envelopes left or something like that.I just want to sign nothing else and as far as I know signing is free...would appreciate any help from anyone. 015 C 3 hours ago L LarryAZNewcomer asked in Signing PHISHING EMAILS FROM DOCUSIGN.NET DOMAIN I'm suddenly getting 3-5 phishing emails a week from the docusign.net domain and none of the standard reporting email addresses like abuse@ or admin@ work. They reject my email, and I can’t find any reporting information on their FAQ page. I guess I'm left with the choice of blocking the domain? Why do they make is difficult to contact support or report phishing? Keeping customers at arms length is bad practice. Edit: Spam@docusign.com. What a waste of my time finding that. Edit 2: Spam@… blocked my email as spam. This is BS. Going to block the domain on the server. 04 N 4 hours ago J JHipesNewcomer asked in Signing AGREE AND FINISH DOESN'T WORK I have completed all the signatures on a document that I was sent. The message says, “Done! Select Finish to send the completed document. When I select the blue Finish button, a pop up comes up with this message: Your document isn’t complete yet. By selecting AGREE AND FINISH, you agree to use Electronic Records and Signatures. Your document will be completed afterwards. I select the blue AGREE AND FINISH blue button in the pop-up, but nothing happens. I continues to come back to the pop-up, and the document is never sent. The company has tried many times to review and cannot find anything wrong. I switched browsers to Google Chrome and cleared the history, cache, and cookies. Still same problem. I tried logging in to Docusign.com, clicked on the “Access Documents” link, and used the security code that was emailed to me. I went through the signing process again and still ended with the same Agree and Finish pop-up that never submits the document. Please help! 02 A 4 hours ago J Joey HydonNewcomer asked in Signing DOES ANYONE KNOW HOW TO ADD MORE THAN 1 DELEGATE FOR SIGNATURE? Hi All, Does anyone know how to add more than 1 delegate for signature? 02 A 4 hours ago J JRNWASHDCNewcomer asked in Signing NO SUPPORT, CIRCULAR USLESS INFORMATION FROM SUPPORT CHAT ROBOT I’m getting this error trying to log in, because I need to access a document that I signed. The link from the original document still lives, but it only takes me to the first page of the document, then I have to ‘sign up’ with Docusign to see the rest of the document. So, I register, or sign up. Then, trying to login, this persistent error presents: “Sorry, there was a problem loading your account features. Please contact Docusign Support for assistance.” Two chatbots provided zero meaningful or quality assistance, and a form that I filled out to Docusign support remains unanswered. If anyone knows what I should do next, I am all ears. 00 J 4 hours ago A andreabNewcomer asked in Signing AUTHENTICATION QUESTIONS - A COMPLAINT Is there a way to let the powers that be that they might need to dial it back a bit on the level of questions that are being asked? I get complaints nearly every week about the questions. There are many clients who fail because the questions are so obscure. Today I was told by a client that every time she goes to complete a form from us, it asks her questions about her husband’s ex-wife. It makes her incredibly uncomfortable, and seems to be a bit inappropriate. There is no resolution to this, but maybe just pass along the message. Thanks! 04 C 5 hours ago R rita WObserver asked in Signing 签署方如何更换电子签名 修改电子签名只能是由发出方添加收件人才可以吗?签署方是否可自行改正 01 9 hours ago Y yu zhangNewcomer asked in Signing MR Two months ago, I signed a lease agreement through this software and I am a tenant. But I didn't download a copy of the contract at the time, and now I want to open the previous file, but it shows that the link has expired. I was not a registered user when signing the document. How can I obtain a copy of this contract document. Because there is a dispute with the landlord, it is not convenient to request it from the landlord. 01 2 days ago M Michelle MasonNewcomer asked in Signing AMENDMENTS POST SIGNING Is it possible to make a manuscript amendment once a document has been signed by all parties or will it need to be resent? 02 W 2 days ago D Diego OleaNewcomer asked in Signing SIGNATORIES DO NOT RECEIVE A COPY OF SIGNED DOCUMENTS WHEN THE DOCUMENTS ARE COMPLETED, THEY JUST RECEIVE A NOTIFICATION THAT THE DOCUMENT WAS EXECUTED, HOW TO SEND THEM COPIES OF THE DOCUMENTS THEY SIGNED-OFF, NOT ALL OF THEM? Signatories do not receive a copy of signed documents when the documents are completed, they just receive a notification that the document was executed, how to send them copies of the documents they signed-off, not all of them? 06 C 2 days ago E Elijah StevensNewcomer asked in Signing FORCED INITIALS Signing a document for insurance, there is a section where it asks for ONE AND ONLY ONE initial to be signed, however, the document says it is not finished until I sign all other options as well. What is the issue? 02 C 2 days ago C CaCruzNewcomer asked in Signing SIGNED DOCUMENTS How can I get copies of the documents I’ve signed? 02 C 2 days ago A amarquetonNewcomer asked in Signing DATE Hello, Could you please inform me on how to change the date from US (MM/DD/YYYY) to European format (DD/MM/YYYY) on my “to be signed” documents? Thanking you in advance. Kind Regards, 05 L 3 days ago M MikesdocsNewcomer asked in Signing VERIFYING A DISPUTED SIGNATURE I received a real estate document with a digital signature and the property owner says that he did not sign it. How can I verify if someone else signed it using his name? 03 N 3 days ago Todd RitrieviNewcomer asked in Signing OTHER SIGNATURE PROVIDERS Being new to DocuSign, my company is getting electronic signatures from other vendors, the following question came up and I thought I would ask the community. Let me know what you think. My initial answer to them is yes, we should be ok. Thanks should we expect all electronic signature providers (e.g. Adobe) to have something similar to a Certificate of Completion? It’s my understanding we can accept electronic signatures that we did not originate as long as we have that Certificate. 04 N 3 days ago D DeryaDalkilicBulutNewcomer asked in Signing FINISHING REMINDERS FOR RECALLED ENVELOPE Hi Dear Colleagues, I recalled an envelope; however, reminders are sent regularly to the signers by the systems. How can I prevent reminders for signers? I don’t need this document anymore but the signers receive the reminder. (Or I could not achieve recall properly :( ) Thanks. 04 N 3 days ago T txredgalNewcomer asked in Signing FINASTRA DEPOSIT PRO, DOCUSIGN AND TOPAZ SIGNATURE PAD We are trying to implement the ability for customers to sign documents generated in Finastra Deposit Pro using a Topaz signature pad. We have followed instructions from Finastra, DocuSign and Topaz, however when generating the documents in Deposit Pro and choosing to send esign export the documents are being sent to the customer’s email and not the signature pad. Any help would be appreciated. 05 N 3 days ago K KenNewcomer asked in Signing RED BOX AROUND FIELDS A client sent a document for me to fill out and sign. There are 4 columns with 4 fields across (left to right) each column. There is a red line around the 4 boxes in the top fields. The fields below this do not have the red lines around them. It I fill out these fields, sign the form and try to send it takes me to the fields hilighted in red as an error. I cannot get the red lines to go away. BTW the red lines around these boxes are present when I first open the link and have not started to fill it out. No other fields have the red lines. 07 C 3 days ago RobloxActive Voice asked in Signing UNAVAILABLE FOR LEGAL REASONS? I can't open my document Error message: 451 Unavailable For Legal Reasons: The requested resource is unavailable due to legal reasons. What happened to my document? It's just a normal document for my online store project. 52 3 days ago * 1 * 2 * 3 * 4 * ... * 30 * Page 1 / 30 MOST HELPFUL MEMBERS THIS WEEK * Roblox 50 likes * M Micheal 14 likes * JohnSantos 10 likes * D David.Schmitz 9 likes * Michael.Rave 7 likes BADGE WINNERS * Jen Isotalohas earned the badge 1st Question Posted * Wendysue27has earned the badge 1st Reply Posted * Wendysue27has earned the badge 1st Question Posted * Redev01has earned the badge 1st Question Posted * ccneohas earned the badge 1st Reply Posted Show All Badges POPULAR TAGS * eSignature * Admin Tools * Salesforce * Billing * Other Integrations Powered by Gainsight Code of Conduct SIGN UP Already have an account? Login ASK AND ANSWER QUESTIONS, JOIN GROUPS AND GROW TOGETHER. Customer Login Developer Login DOCUSIGN COMMUNITY ASK AND ANSWER QUESTIONS, JOIN GROUPS AND GROW TOGETHER. Customer Login Developer Login Enter your E-mail address. We'll send you an e-mail with instructions to reset your password. 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