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API SUPPORT HELP CENTER
SEARCH
VONAGE API SUPPORT
* ACCOUNT HELP
* DEVELOPER DOCS
* ABOUT SUPPORT
* SERVICE STATUS
* SUBMIT REQUEST
* PRODUCTS & PRICING
* PARTNER API SUPPORT
* MAGENTA BUSINESS API CUSTOMERS
KNOWLEDGE BASE
* LIVECAPTIONS API
TECHNICAL SPECIFICATIONS
* Live Captions API participants limits
* Transcription service for Live Captions
FAQS
* P2P session and Live Captions
* Video Express and Live Captions
* Live Captions API pricing rules
* Tokens for Live Captions
* Languages supported by Live Captions API
* Enabling Live Captions
See all 8 articles
* PRICING, BILLING, PAYMENTS & TAX
COMMUNICATIONS API PRODUCTS
* How do I set up automatic payments?
* How Does Vonage Billing Work?
* Origin-Based Surcharges on Calls to UK Numbers
* Subscription charges deduction date change
* WhatsApp Conversation Based Pricing Changes 2023
* Auto-Reload Failed with Error Code
See all 51 articles
VIDEO API
* How to use One Time Payment?
* How to update Billing or Invoice Address for Video API
* How can I calculate pricing for Audio Connector/Connect API?
* Billing Inquiries and Disputes - Video API
* Reading Your Video API Invoice
* Sales and Indirect Tax Charges for Video API Accounts Beginning July 2021
See all 23 articles
* TOOLS
FAQS
* Procedure to Upgrade the @vonage/cli application
* ACCOUNT
SUBACCOUNTS API
* Can I delete my subaccount?
* Do newly created subaccounts inherit SMPP settings from the primary
account?
ABOUT SUPPORT
* How can I request Technical Support if I'm a Partner APIs Customer
* How can I request Technical Support if I’m a Magenta Business API
Customer?
* Vonage API Support Incident Handling
* Vonage API Services Support Packs
* How to check information about historical incidents
* Managing your Service Status Notifications (Status Page)
See all 11 articles
KNOWN ISSUES
* Separate Logins for Support Portal and Vonage API Dashboard
DASHBOARD
* Can Secondary API key users see numbers shared in the Customer Dashboard
view?
* What is the difference between Vonage Video API and Meetings API?
* How do I update the phone number in my Vonage API account dashboard?
* Can I use virtual phone numbers to register Vonage accounts?
* How to allow my SMS or Voice Traffic to only some countries using Fraud
Defender?
* Unable to Sign In to the API Support Help Center
See all 39 articles
REPORTS API
* Which IP addresses should I allow when using Reports API?
* Why the inbound SMS records extracted from Reports API are different?
* What’s the maximum number of pending Reports API reports?
* Error Forbidden When Subaccount Tries to Request Reports from Reports API
* How can users check their reports API usage?
* How many Reports API requests can be submitted in a second?
SECURITY AND COMPLIANCE
* Which IP addresses should I allow when using Communication APIs and SIP
Trunking?
* An Existing Connection Was Forcibly Closed by the Remote Host
* How can I download my Vonage API account data?
* How long does Vonage API store data?
* Best Security Practices for Your Vonage API Account
* Ensuring HIPAA Compliance When Using the Vonage API Platform
* CLIENT SDK
KNOWN ISSUES
* Unable to activate enterprise "Allowed IP list" feature for Vonage
* Firefox Pre-call test not supported
IN-APP VOICE
* Unable to initialize Client SDK on Android App API Level 31
* User:Error:Not-Found Username Doesn’t Exist When Logging in or Connecting
Calls to an App User
* Why do I receive an answered event when I start an outbound call?
* Outbound In-App Voice Calls Fail to Complete
* Calls to an App User Don’t Time Out
JAVASCRIPT
* Browsers that support Video Filters
* JavaScript Session and Socket Management
* DEVELOPER API
REST API
* How fast can I send Redact API requests?
* How fast can I send Numbers API requests?
* What are Vonage's HTTP session time-out limits for a webhook response?
* What time zone are Vonage API logs in?
* TLS Error Submitting HTTPS Request to Vonage API
* Special Characters Not Displaying When Sent
See all 13 articles
* MESSAGES AND DISPATCH
ACCOUNT SETTINGS
* Why do I receive pricing on all outbound Whatsapp messages that are part
of a Conversation?
* Why am I getting Unsupported Type Messages API callbacks?
* What do are the technical requirements needed to implement the Messages
API?
* Which IP addresses should I allow for the Vonage Messages and Dispatch
APIs?
* How long does Vonage retry inbound messages for the SMS, Messages and
Dispatch APIs?
* Which webhook would be used for Messages and Dispatch APIs?
CHANNELS
* Why am I getting 401 Unauthorized error when sending messages with
Messages API version 1?
* How to test or register for a channel on the Messages API?
MMS
* How do I check attachment file is supported content type
* Is 2-Way message supported for MMS?
* MMS FAQ
* MMS Features and Restrictions
* Unsupported Content type on Inbound MMS to 10DLC Numbers
* What are the throughput limits on MMS?
See all 8 articles
SMS
* Why do I receive the same FID value for all API responses when using
Kannel?
* Can you stop unwanted inbound messages from non-Vonage number ?
* How do I register to send messages using SMS via the Messages API?
* Is Unicode supported with the SMS channel on the Messages and Dispatch
APIs?
FACEBOOK MESSENGER
* How do I register to send messages using Facebook Messenger via the
Messages API?
VIBER
* Error 1260 Destination Unreachable When Using Viber
* Getting Started with Viber and Vonage Messages API
* How do I register to send messages using Viber via the Messages API?
WHATSAPP
* WhatsApp Local Data Storage
* Why am I receiving an error "We could not set up your number for the
selected API key. Please try a different API key"
* WhatsApp One WABA Policy Enforcement Jan 2024
* WhatsApp Authentication Template Compliance April 2024
* What's the WhatsApp sandbox rate limit?
* How do I access my WhatsApp Manager?
See all 44 articles
* NUMBERS
GLOBAL NUMBERS INFORMATION
* Short Codes Features Overview
* SMS + Voice Numbers Features Overview
* Why do some virtual numbers require an address?
* SMS Numbers Features Overview
* Toll-Free Numbers Features Overview
* Voice Numbers Features Overview
See all 14 articles
SMS NUMBERS
* Toll-Free Number Changes Oct 1, 2022 (Overview)
* Canada Long Virtual Number Restrictions
* Canada Toll-Free Numbers Features and Restrictions
* Canada Short Code Restrictions
* Verified Toll-Free Numbers (TFN) - US and Canada
* US Toll-Free Restrictions
See all 12 articles
VOICE NUMBERS
* 420 Method Failed When Cancelling a Number
* How to programmatically update your Number Forwarding to a SIP URI using
Numbers API?
* Unable to Search Long Virtual Numbers after Deleted from My Account
* How do I cancel or delete LVNs from my account?
* Colombia Local Number Prefix Change
* Can I restrict a virtual number to only accept one call at a time?
See all 7 articles
PORTING
* Porting Your Numbers Away from Vonage API
* Can I port my existing phone number to Vonage API?
* Subscription Renewal Date Of A Ported Number
* Price Of Ported Number
* Who Can Port Numbers?
* How Long Does It Take To Complete A Porting Request?
See all 10 articles
* NUMBER INSIGHT
KNOWN ISSUES
* Receiving Valid Status for Invalid Numbers with UK Landline Prefix 44203
NUMBER INSIGHT API
* What are the levels of Number Insight APIs?
* Number Insight Callback Response Status Code Definitions
* Number Type Incorrect in Number Insight
* What is the Validity Period for a Number Insight?
* What do I need to get started with using Number Insight?
* How many requests can I make to Number Insight?
See all 13 articles
* SMS
SMS
* Vonage Opt-Out Assist
* Toll-Free Number Changes Oct 1, 2022 (FAQ)
* Sprint/T-Mobile Network Changes
* SMS Verizon Pass-through Fees
* Setting a Validity Period (TTL) for SMS/MMS
* What encoding standards does Vonage support?
See all 10 articles
COUNTRY-SPECIFIC FEATURES AND RESTRICTIONS
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OUTBOUND SMS
* SMS Best Practices During COVID-19 for Users Sending Traffic to North
America
* Troubleshooting SMS Delivery
* Global Sender ID Portal - FAQs
* Global Sender ID Registration Guide
* Recommended Sender ID option for A2P Alert and Transactional Messages to
US Virtual Numbers
* Partner Quota Violation Error
See all 76 articles
INBOUND SMS
* How long does Vonage retry inbound SMS/DLRs via SMPP connection?
* Can LVNs with International Reach receive inbound messages from all over
the world?
* How does Vonage prevent spam inbound messages being sent to Vonage rented
LVNs?
* Are inbound SMS LVN available all over the world?
* Are inbound SMS free of charge all over the world?
* Can I only receive inbound SMS without sending outbound SMS?
See all 14 articles
US SHORT CODES
* How-To Complete the US Short Code Program Brief
* Can I add a template to my active Alerts shared short code campaign?
* Why did my PIN code get sent from a phone number?
* Can you receive inbound SMS on dedicated US short codes?
* How are STOP requests handled on the Alerts pre-approved short code?
* US Dedicated Short Code
See all 23 articles
SMPP
* “Window of time” to submit a multipart SMS over SMPP
* TLS certificates for SMPP nexmo.com
* TLS certificates for SMPP vonage.com
* Why are SMPP concatenated messages not delivered?
* Vonage SMPP Platform Availability
* How to Read a Vonage SMPP Delivery Receipt
See all 34 articles
US 10 DLC
* 10DLC - Update - New campaign requirements (January 2024)
* 10DLC - Campaign requirements
* 10DLC - T-Mobile - Traffic Violation Fines (Jan 1st, 2024)
* 10DLC - Requirements
* 10DLC - Brand verification requirements
* What is 10DLC?
See all 45 articles
* MEETINGS API
GETTING STARTED
* How can I get started with Vonage Meeting API?
KNOWN ISSUES
* When trying to submit a MeetingsAPI REST request, it fails with 'You did
not provide correct credentials'.
* VIDEO API - GENERAL
VIDEO API - MAJOR ANNOUNCEMENTS
* Opentok Video API Callback Service Update Jan 2024
* Desupporting TLS 1.1
VIDEO API - NEW RELEASES
* iOS, Android & Windows SDKs 2.27.0 Released
* OpenTok.js, Linux & macOS 2.27.0 SDKs Released
* OpenTok.js 2.26.4 Released
* OpenTok React Native 2.26.1 Released
* OpenTok.js 2.26.3 Released
* iOS & Android 2.25.4 SDK Released
See all 128 articles
VIDEO API - STATUS UPDATES
* How to avoid native session disconnect latency issues with Video API
native SDKs?
* Black Video When Screen Sharing over Chrome 50 on Windows 10
* Publisher Video Freezing on Android Chrome 54
* How to Detect Microphone Audio Drop on Chrome
* No Microphone Input Signal on Chrome on Mac
* Can I access Vonage Video API over non-SSL (HTTP)?
See all 9 articles
TOOLS
* How to use Advanced Insights to track how long users published to a
session
* Save icon is not visible for some users in Inspector tool
* What you can do with Video API Playground?
* What are the key features of the Vonage Video API Playground tool?
* Archive Inspector User Guide
* When is "No Data Detected" returned in Inspector?
See all 12 articles
GETTING STARTED
* Video API (in unified environment) Trial
* Does Vonage Video API have code samples available?
* Where do I find documentation on Vonage Video API?
* Do you have any sample apps or demos for Vonage Video API?
* How can I quickly build a Video API prototype?
* How can I build a web-to-mobile interoperable app with the Video API?
See all 19 articles
NETWORKING
* How do I enable or disable Scalable Video for my video project or
application?
* What are the Vonage Video API network connectivity requirements?
* OpenTok Pre-Call test, Network test, and getStats() API
* Is there any way to test my network configuration?
* Can I use Vonage Video API in a restricted network environment?
* Is it possible to deploy a TURN server inside the corporate network or
DMZ?
See all 16 articles
TECHNICAL SPECIFICATIONS
* What are the minimum system requirements to use Video Filters or
Transformers?
* Authenticating Callback Events for Video API
* Can I track calls from the server side of my app?
* Can I record a Media-Relayed session?
* Which devices does the Vonage Video API work with?
* Does the Vonage Video API support HTTPS?
See all 14 articles
ACCOUNT MANAGEMENT
* Activating Two Factor Authentication on Your Opentok Video API Account
* How to Add Users, Remove Users and Manage User Permissions?
* Can I create multiple sub-projects within a single Video API project in my
Opentok Video API account?
* How do I change my Vonage Video API Account name?
* What are the valid characters that can be used in the Opentok Video API
account name and profile information?
* How do I change the preferred video codec for my video project or
application?
See all 33 articles
FAQ
* Has the Video Session Monitoring Callback data changed?
* Vonage Scalable Video Simulcast
* How can I find the creation or expiration time of a token?
* What does OT.checkSystemRequirements() check?
* How to Get HD/FHD Resolution Recordings and Live Streaming in Vonage Video
API Sessions
* How can I implement a ringing or calling application with Vonage Video
API?
See all 32 articles
SECURITY
* How to get copy of Service Agreement for Video API account?
* What security features does Vonage Video API implement?
* What are the implications of encryption on my app?
* EU General Data Protection Regulation (GDPR)
* Which TLS Cipher Suites are supported with the Vonage Video API?
* Where are the Media Encryption Keys created?
See all 7 articles
TROUBLESHOOTING
* Error Creating Session Using Vonage Video API .NET SDK
* Unable to Create Session Even Though API Key and Secret Are Valid
* HTTP 415 Error When Archiving Video Session
* Troubleshooting Invalid JWT When Creating a Video Session using REST API
* Camara Still in Use after Session Disconnect on Android
* Token Shows as Invalid
See all 49 articles
VONAGE VIDEO API VERSIONING POLICY
* Which versions of the Vonage Video client SDKs can interoperate?
* What versions of the Vonage Video Client SDKs are currently supported?
* What browser versions are compatible with the Vonage Video API?
* VIDEO API - FEATURES
PUBLISHER AUDIO FALLBACK
* Can I enable Publisher Audio Fallback in React Native SDK?
* Can I know if Publisher Audio Fallback is enabled or not from the Advanced
Insights API?
* How to enable Publisher Audio Fallback in Client SDKs?
* Is Publisher Audio Fallback enabled by default?
* What are the stream types on which Publisher Audio Fallback can be
enabled?
* What events should I expect when using Publisher Audio Fallback?
See all 9 articles
AUDIO CONNECTOR/CONNECT API
* How do I check the Audio Connector/Connect API usage ?
SIP INTERCONNECT
* How to dial up Third Party applications using SIP Interconnect
* How to use SIP Interconnect in Playground
* How to Configure SIP Monitoring Callbacks
* Which IP addresses should I allow for SIP interconnect when using Video
API?
* Unable to Initiate SIP Call from Playground
* How to Send DTMF in a SIP Call using Playground
See all 9 articles
BROADCASTING
* Low-Latency HLS FAQ
* RTMPS Required When Using Vonage Video API Broadcast via Facebook Live
* Can I increase broadcasting maxDuration?
* Can we remove RTMP output targets mid-stream?
* Which HLS players can play low latency HLS streams?
AES-256
* What is AES-256 encryption?
* Can AES-256 be used for Relayed and Routed sessions?
* Does AES-256 work on all Vonage Video API clients?
* How do I enable or disable AES-256?
* How to Determine if AES-256 Bit Encryption is Used in a Session
* Can AES-256 be configured at project level?
ARCHIVING
* Individual Stream Archive Manifest CreatedAt Attribute Incorrect
* What are the attributes of the Vonage Video Composed Archive Codecs?
* How Much Storage Space is Needed for a 1-Minute Archive?
* How to Configure a FIPS Compliant Amazon S3 Storage Container for
Archiving
* How to Configure Archive Monitoring Callbacks
* What happens if a custom archiving layout is applied to an invalid stream?
See all 15 articles
CHINA RELAY
* How do I know if China Relay is enabled?
* What is China Relay?
* How do I enable or disable China Relay for my video project or
application?
* What Client version is required for the China Relay?
* Does China relay work with Vonage Video API Relayed sessions?
* Does China relay support China-only sessions?
See all 8 articles
HIPAA COMPLIANCE AND BAA
* What security features does Vonage Video offer to a developer to assist in
building a HIPAA compliant application?
* Does Vonage Video API provide HIPAA Business Associate Agreements?
* How can I use archiving as part of a HIPAA compliant application?
* Does Vonage Video API store PHI?
* How does Vonage Video API ensure secure transmission of PHI?
* Can I build a HIPAA compliant application using Vonage Video API?
See all 8 articles
IOS SUPPORT
* Updating iOS SDK to latest version
* How to convert Opentok iOS video SDK into a SPM package.
* Managing Audio Sessions in iOS with Vonage Video API
* What are the supported Video Dimensions, Aspect Ratios, and Rendering on
Mobile SDKs?
* Handling Reconnection and Network Migration on Mobile Devices
* Where can I see the sample code for Vonage Video iOS SDK?
See all 9 articles
ANDROID SUPPORT
* How many participants can join an Android session?
* Where can I see the sample code for Vonage Video Android SDK?
* What devices does the Vonage Video Android SDK support?
* Microphone Audio Dropped on Chrome on Mac
* Inline Installation of Screen Sharing Extensions in Chrome Deprecated
* Where can I get the Vonage Video API Android SDK?
See all 8 articles
WINDOWS SDK
* What is the Vonage Video Windows SDK?
* What Windows versions are supported with the Vonage Video SDK?
* What Windows devices does the Vonage Video SDK support?
* Does Vonage Video API support Windows Phone?
* What .NET version is supported with the Vonage Video API?
* Does Vonage Video API support Universal Windows Platform (UWP)?
See all 13 articles
SESSION MONITORING
* How to Configure Session Monitoring Callbacks
* What is Session Monitoring?
* What can callback events be used for?
* Is Session monitoring real-time?
* Do you guarantee the callback event delivery?
* What happens to the callback events if my application server goes down?
See all 7 articles
EMBEDS
* Embeds FAQ
* Embeds Not Supported on Wix on Chrome 64 and Later
* Using the TokBox for Slack Integration
* What is Embed functionality?
REGIONAL MEDIA ZONES
* How do I configure Regional Media Zones for my project?
* What happens to Vonage Video API Regional Media Zones (RMZ) after Brexit?
* VERIFY
VERIFY API
* Tracking Verify Conversion or Request Usage
* What is the Verify Anti-Fraud System?
* Error 15 on Verify API Request
* Can I use Verify with any number in the world?
* How fast can I send Verify API requests?
* Can I provide my own PIN/Code numbers in Verify API v2?
See all 43 articles
* VOICE
COUNTRY-SPECIFIC FEATURES AND RESTRICTIONS
* In-Country, Local, or No-CLI Calls Rejected
* Issue with High Charges for Transferred Calls to UK from Unknown Calling
Number
* STIR/SHAKEN Caller ID Authentication and Robocalls
* Australia Voice Features and Restrictions
* South Korea Voice Features and Restrictions
* Indonesia Voice Features and Restrictions
See all 15 articles
INBOUND VOICE
* How can I handle inbound calls to my voice-enabled virtual number?
* Inbound Voice Features, Restrictions, and Capacity
* Do I have to answer inbound calls?
* Can I forward calls to an IP address rather than a named SIP server
address?
VOICE API
* How Does Jitter Impact Voice Calls
* Voice API "Bad Request" Error When Ending Calls Immediately After Creation
* What Is MOS Score In Voice Calls?
* Is there a way to see current active calls on our account?
* How To Make MP3 of Recording From Voice API in Python
* How To Enter DTMF Before MP3 Stream Finishes
See all 34 articles
VOICE PLATFORM
* What types of DTMF are supported?
* Why do I see "SyntaxError: Unexpected token p in JSON at position 1" when
creating JWT with the Vonage CLI?
* Why does Caller ID show as potential spam?
* Is SIP Diversion header supported?
* Can I display my name on the receiving party's phone for outbound calls?
* How long are call legs stored?
See all 16 articles
SIP
* Why does my SIP endpoint rejects the call with SIP 403 Forbidden?
* No Audio In Programmable SIP IVR
* Does Vonage support Digest Authentication for inbound calls to a SIP
endpoint?
* Is SIP REFER supported?
* How to Create a Redundant SIP-Forwarding Configuration
* Special Characters in Forward to SIP Address
See all 9 articles
* CONVERSATIONAL COMMERCE
MOBILE APP
* Jumper Mobile App
GENERAL
* Troubleshooting Guide for Jumper.ai Platform Loading and Live Chat Issues
* How to check your Jumper Shopname
* Configuring JSON Ads
* How to sign-in to Jumper
DASHBOARD
* Introduction to the Dashboard
* Switching Accounts (For users with multiple Jumper Accounts)
* Managing Products running low
* Managing Sets running low
* Exploring Quick Links
* Managing CSV/Excel reports & exports
See all 7 articles
LIVE CHAT
* Live Chat - Copilot (AI) - BETA
* Live Chat 1:1 Outbound Messaging
* Live Chat Customer Action panel - Start Bot Flow
* Live chat Customer Action panel - Start Collection Flow
* Live chat Customer Action panel - Start Product Flow
* Live chat Customer Action panel - Request Payments
See all 14 articles
AUTOMATIONS
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ORDER MANAGEMENT
* View Orders in Jumper.ai Dashbaord
* Export Orders to CSV / Excel via Jumper Dashboard
* Bulk Update of Tracking Links
* Create Order
CUSTOMERS
* How to add Segments
* Jumper's Inbuilt CRM - Customers
* Exporting Customer Data
SALES CHANNELS
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ANALYTICS
* Broadcast Analytics
* Store Analytics
SETTINGS
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STORE
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PROFILE
* Multi-factor Authentication
* Login Audit
* How to change your password in Jumper.ai
* Setting up Unique Live Chat Link
* Adding a Profile Picture
INTEGRATIONS
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* VONAGE AI STUDIO
API INTEGRATION
* How to generate API Key
* Integration via SIP
* Outbound Call API
* Sending an Outbound Call Request via Postman
* Endpoints - Search Session
* Endpoints - Get Session
See all 8 articles
FAQS
* NLU - Natural Language Understanding in AI Studio
* How much AI is behind the AI Studio?
* Available Languages
* Are you able to recognize answering machines?
* How long do you safe call reports?
* How to keep track of my agent's performance?
See all 13 articles
HELPFUL BUILDING TOOLS
* How to create a new agent
* How to change agent details
* How to duplicate an agent
* How to use Intents
* How to use Entities
* System Entities List
See all 14 articles
AGENT TEMPLATES
* Take Message Template
* Updating Details Template
* Survey Template
* Caller Identification Template
* FAQ Template
* Package Tracking Template
* INTERNAL FAQS
KCS
* Auto-Reload Enabled but Customer Still Get Quota Exceeded error
PROMOTED ARTICLES
* Subscription charges deduction date change
What are the changes? To continue to provide you with the exceptional level
of service you expect as a Vonage API customer we’ve updated our billing
system and internal processes for our prepaid cu...
See more
* WhatsApp Conversation Based Pricing Changes 2023
WhatsApp Conversation-Based Pricing: If you are a Vonage client who uses
WhatsApp via the Messages API, you are aware that "Meta fees" are part of
your charges. This is the fee that Meta charges us...
See more
* How Does Vonage Billing Work?
Applies To Vonage Video API Vonage API How will you be billed? You will be
invoiced monthly for your services. If you are a postpaid customer, you will
always be billed in arrears. Depending on ...
See more
* Origin-Based Surcharges on Calls to UK Numbers
Question Why do I see additional charges when calling UK numbers from an
international destination? Applies To International Calls UK Numbers Mobile
Numbers Billing Answer In spring 2021, the reg...
See more
* How do I set up automatic payments?
Objective Setting up automatic payments (Auto-Reload) on your account.
Applies To Billing and Payments Automatic Payments Auto-Reload Procedure Log
in to your Dashboard. In the left sidebar, sel...
See more
* Separate Logins for Support Portal and Vonage API Dashboard
Question Why are there separate login credentials for the Support Portal and
the Vonage API Dashboard? Applies To Support Portal Vonage API Dashboard
Answer Vonage API users are able to create ne...
See more
* How do I check attachment file is supported content type
Question How to determine if the attachment is a properly supported content
type when sending MMS messages through the Messages API but returns 1382
failures despite verifying that file sizes don't...
See more
* WhatsApp Local Data Storage
Objective WhatsApp Cloud API Local Storage allows numbers to be registered
with the option of having persistent data stored in a specific location. Full
details are available on the WhatsApp Cloud ...
See more
* Why am I receiving an error "We could not set up your number for the selected
API key. Please try a different API key"
Symptom Received an error "We could not set up your number for the selected
API key. Please try a different API key" when trying to set up my number with
the selected API key via embedded signup. A...
See more
* WhatsApp One WABA Policy Enforcement Jan 2024
WhatsApp’s vision for business messaging is for businesses to create valuable
connections with people. A singular WhatsApp Business Account that sends
authentication messages on behalf of multiple ...
See more
* WhatsApp Authentication Template Compliance April 2024
In May 2023, Meta introduced new guidelines for authentication message
templates, From April 1st 2024, non-compliant authentication templates will
stop working if they don't meet these guidelines...
See more
* Short Codes Features Overview
What are short codes? A short code is a short virtual number that is usually
5 or 6 digits long. They are typically used to send bulk application to
person (A2P) SMS messages for the purposes of Ma...
See more
* SMS + Voice Numbers Features Overview
Question In which countries does Vonage have combined SMS and Voice numbers?
Applies To Voice Numbers SMS Regional Restrictions Answer The features of SMS
and Voice numbers that Vonage has availa...
See more
* Why do some virtual numbers require an address?
Question Why do some virtual numbers have an address requirement? Applies To
Virtual Numbers Regulations Address Requirements Answer Depending on
country-specific regulations, in some cases virtu...
See more
* SMS Numbers Features Overview
Question In which countries does Vonage have virtual numbers for SMS? Applies
To Virtual Numbers SMS Voice Toll-Free Regional Restrictions Answer The
features of SMS numbers that Vonage has avail...
See more
* Toll-Free Numbers Features Overview
Question In which countries does Vonage have toll-free numbers? Applies To
Toll-Free Numbers International Reach Number Availability Answer Toll-free
numbers are inbound-only, unless stated other...
See more
* Voice Numbers Features Overview
Question In which countries does Vonage have voice numbers? Applies To Voice
Numbers Toll-Free Regional Restrictions Answer The features of voice numbers
that Vonage has available are listed by c...
See more
* Which countries does Vonage have numbers in?
Question In which countries can I get SMS or voice numbers through Vonage?
Applies To SMS Voice Numbers International Reach Answer SMS-Enabled Numbers
For SMS-only number features, see SMS Number...
See more
* Porting Your Numbers Away from Vonage API
Objective Porting your numbers away from Vonage API to another carrier.
Applies To Porting Numbers Procedure To port your numbers away from Vonage
API, you need to contact the carrier that you wo...
See more
* Can I port my existing phone number to Vonage API?
Vonage API supports porting for North America (NAM), and some countries in
LATAM, EMEA, and APAC regions. NAM Porting How Do I Submit My Porting
Request For North American Numbers To Vonage API? ...
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* SMS Best Practices During COVID-19 for Users Sending Traffic to North America
Question When sending SMS to North America during the Covid-19 pandemic, what
are some best practices to keep in mind? Applies To Outbound SMS North
America Best Practices Answer During times lik...
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* Troubleshooting SMS Delivery
Symptom When sending SMS, the message is not delivered. Unsuccessful delivery
may include an error code. Applies To Outbound SMS Error Codes Undelivered
Messages Resolution Error Code Indicating ...
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* 10DLC - Update - New campaign requirements (January 2024)
Quick access: Description of the changes Message flow Terms & conditions
Sample messages Carriers have recently added new requirements to 10DLC
campaigns. These new requirements are applica...
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* 10DLC - Campaign requirements
Quick access: Preamble 10DLC Campaign requirements Campaign use case Campaign
owner Campaign name Campaign description Campaign message flow Content
attributes Sample messages Campaign features ...
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* 10DLC - T-Mobile - Traffic Violation Fines (Jan 1st, 2024)
Quick Access: Update to T-Mobile traffic violation fines Frequently asked
questions (FAQ) 1. Update to T-Mobile traffic violation fines T-Mobile just
notified Vonage that they will be implement...
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* 10DLC - Requirements
This article refers to all the requirements relative to 10DLC. Click on a
category for more details: Brands requirements Brand verification
requirements Campaigns requirements Traffic complia...
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* 10DLC - Brand verification requirements
Quick access: Basic verification Brand vetting T-Mobile Special Business
Reviews (SBR) Specific verification requirements The 10DLC regulation
requires all brands registered to be verified befo...
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* What is 10DLC?
Quick access: Definition When did 10DLC start? Why the 10DLC regulation? What
is spam? Toll-free numbers Inbound messaging Conclusions Most of our
customers using the SMS and Messages API will ...
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* 10DLC - Guide of guides
Quick access: Context Step 1 - Register your 10DLC brand Step 2 - Brand
verification Step 3 - Register a 10DLC campaign Step 4 - Link numbers to your
campaign Additional Information To better u...
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* 10 DLC Pricing and Fees
The 10DLC regulation involves three types of fees: One Time fees (brand
registration, external vetting) Monthly recurring fees (campaign
subscriptions) Pass-Through fees (additional charge applied...
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* 10DLC - Key Dates
The new A2P 10DLC regulation is an on-going effort and is therefore
constantly evolving. To keep track of the recent changes in the regulation &
the products, please consult these articles regularl...
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* 10DLC - Campaign registration guide
Quick access: Before you begin Campaign overview Campaign status Campaign
registration Step by step guides What happens next? This guide outlines
what you need to know about campaign registrati...
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* 10DLC - Brand registration guide
Quick access: Before you begin Brand overview Step by step guides What
happens next? Additional information This guide outlines how to register a
10DLC brand. Please check our 10DLC guide of gu...
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* iOS, Android & Windows SDKs 2.27.0 Released
iOS SDK release notes Android SDK release notes Windows SDK release notes
See more
* OpenTok.js, Linux & macOS 2.27.0 SDKs Released
OpenTok.js SDK release notes Linux SDK release notes macOS SDK release notes
See more
* OpenTok.js 2.26.4 Released
See the release notes
See more
* OpenTok React Native 2.26.1 Released
See the release notes
See more
* OpenTok.js 2.26.3 Released
See the release notes
See more
* iOS & Android 2.25.4 SDK Released
iOS SDK release notes Android SDK release notes
See more
* OpenTok.js 2.26 now available in the Enterprise Environment
See all platform updates
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* Linux & macOS 2.26.1 SDK Released
Linux SDK release notes macOS SDK release notes
See more
* iOS, Android & Windows 2.26.1 SDK Released
iOS SDK release notes Android SDK release notes Windows SDK release notes
See more
* OpenTok.js 2.26.2 Released
See the release notes
See more
* OpenTok React Native 2.25.4 Released
See the release notes
See more
* Video Express 1.6.1 Released
See the release notes
See more
* JS SDK 2.26.1 Released
See the release notes
See more
* Linux, macOS & OpenTok.js 2.26.0 SDK Released
Linux SDK release notes macOS SDK release notes OpenTok.js SDK release notes
See more
* iOS, Android & Windows 2.26.0 SDK Released
iOS SDK release notes Android SDK release notes Windows SDK release notes
See more
* Video Express 1.6.0 Released
See the release notes
See more
* Video Express 1.5.3 Released
See the release notes
See more
* JS SDK 2.25.5 Released
See the release notes
See more
* JS SDK 2.25.4 Released
See the release notes
See more
* macOS SDK 2.25.2 Released
See the release notes
See more
* Windows SDK 2.25.2 Released
See the release notes
See more
* React Native 2.25.0 Released
See the release notes
See more
* Video Express 1.5.2 Released
See the release notes
See more
* Android & iOS SDK 2.25.2 Released
Vonage Video API Android SDK release notes Vonage Video API iOS SKD release
notes
See more
* JS SDK 2.25.3 Released
See the release notes
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* iOS, macOs, Windows, Linux SDKs 2.25.1 Released
Vonage Video API iOS SDK release notes Vonage Video API macOs SDK release
notes Vonage Video API Windows SDK release notes Vonage Video API Linux SDK
release notes
See more
* JS SDK 2.25.2 Released
See the release notes
See more
* Video Express 1.5.1 Released
See the release notes
See more
* Android SDK 2.25.1 Released
See the release notes
See more
* JS SDK 2.25.1 Released
See the release notes
See more
* macOS 2.25.0 SDK Released - Now Officially Supported
See the release notes
See more
* iOS, Android, Windows, Linux & JS 2.25.0 SDK Released
OpenTok iOS SDK release notes OpenTok Android SDK release notes OpenTok
Windows SDK release notes OpenTok Linux SDK release notes OpenTok JS SDK
release notes
See more
* OpenTok React Native SDK Now Officially Supported
See the release notes
See more
* JS SDK 2.24.7 Released
See the release notes
See more
* iOS SDK 2.24.2 Released
See the release notes
See more
* Linux SDK 2.24.3 Released
See the release notes
See more
* Android and Windows SDK 2.24.2 Released
Android release notes Windows release notes
See more
* macOS SDK 2.24.1 (beta) Released
See the release notes
See more
* JS SDK 2.24.6 Released
See the release notes
See more
* Video Express 1.4.2 released
See the release notes
See more
* JS SDK 2.24.5 Released
See the release notes
See more
* JS SDK 2.24.4 Released
See the release notes
See more
* Linux v2.24.2 SDK Released
OpenTok Linux SDK release notes
See more
* iOS, Android, Window 2.24.1 SDK Released
OpenTok iOS SDK release notes OpenTok Android SDK release notes OpenTok
Windows SDK release notes
See more
* OpenTok.js 2.24 now available in the Enterprise Environment
See all platform updates
See more
* Vonage Video Web client (OpenTok.js) v2.24.2 released
Web (OpenTok.js) version 2.24.2:
https://tokbox.com/developer/sdks/js/release-notes.html
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* Video Express 1.4.1 released
See the release notes
See more
* Client SDK 2.24.1 (for Web & Linux) released
OpenTok.js release notes OpenTok Linux SDK release notes
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* Tracking Verify Conversion or Request Usage
Objective Tracking Verify spending, conversion, or request usage. Applies To
Verify Usage Spending Procedure Verify charges consist of the Verify software
fee, messaging fees, and call fees. Ther...
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* What is the Verify Anti-Fraud System?
Question What is the Verify Anti-Fraud System? Applies To Verify Verify
Anti-Fraud System Answer The Verify Anti-Fraud System is a logic engine that
blocks suspicious traffic based on a combinati...
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* Error 15 on Verify API Request
Symptom When sending a Verify API request, I receive error code 15. Applies
To Verify API API Requests High-Risk Countries Error Code 15 Resolution
Managed customers sending high volumes should c...
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* Can I use Verify with any number in the world?
Question Can I use Verify with any number in the world? Applies To Verify API
Fixed Numbers Mobile Numbers VoIP Numbers Answer Yes. Verify works with both
fixed and mobile numbers in all countrie...
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* In-Country, Local, or No-CLI Calls Rejected
Symptom When placing local, in-country, or no-CLI calls terminating in the
country of origin, my calls are rejected. Applies To Voice Virtual Numbers
Local Calls In-Country Calls No-CLI Calls Res...
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* How can I handle inbound calls to my voice-enabled virtual number?
Objective Handling inbound calls to a voice-enabled virtual number. Applies
To Inbound Voice Virtual Numbers Call Forwarding Procedure You have three
options for handling inbound calls to a Vonag...
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* Inbound Voice Features, Restrictions, and Capacity
Question What are the features, restrictions, and capacity of inbound voice
virtual numbers? Applies To Inbound Calls SMS + Voice Numbers Virtual Numbers
Limitations CLI Answer Features and Restr...
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PRODUCTS AND PRICING
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