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Submission: On July 28 via manual from PH — Scanned from CA
Submission: On July 28 via manual from PH — Scanned from CA
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Home > Personal > Digital Platform Updates
Self-Service Simplified With Our Digital Channels
Key Developments & New Features Updates On Our Digital Channels
DIGITAL PLATFORM UPDATES
* Mobile App
* Website
* ILA
* WhatsApp
AUG 2023 JUN 2023 APR 2023 MAR 2023 DEC 2022 SEP 2022 JUN 2022 MAR 2022 JAN 2022
DEC 2021 NOV 2021 AUG 2021 JUN 2021 APR 2021
AUGUST 2023 VERSION 7.4.3
Enhanced security measures and controls
* SBI Card will alert users, if they are using the SBI Card App on unsecured
network like public Wi-Fi or VPN
Insurance Nomination
* Submit the nominee details for the Complimentary Insurance cover provided as
part of the card benefits via App.
* Access the feature under ‘Account Details’ section of the App.
Get Insured
* Secure your health with new ‘Advanced Top-Up Health Insurance’ policy.
* Check the policy details under ‘Insurance’ section.
Inclusion of additional memberships and milestone privileges for new AURUM
Cardholders
ENCASH booking Update
* e-NACH registration will now be mandatory to avail ENCASH booking for
eligible users
‘Avail New Card’ process update
* Updated the ‘Credit Limit Allocation’ step for customer ease
JUNE 2023 VERSION 7.4.0
Experience the new & revamped App
* Experience the fresh new look - Login page and Homepage
* Simplified navigation – quick access to features, personalized offers and
benefits
* New ‘My Profile’ section to access features like Contact & Address Details,
Credit Score, Refer & Earn and more.
* To complete your periodic KYC Renewal, go to the ‘Account Details’ section of
the App
APRIL 2023 VERSION 7.3.23
Address Change with KYC through DigiLocker
* Now to update the address details on your SBI Card account, complete your KYC
validation through DigiLocker
* To avail this feature go to ‘Menu’, select ‘My Profile’ and click on ‘Address
Tab’
Add-on card application with KYC through DigiLocker
* Apply for up to 3 Add-on cards and complete your Add-on card applicant’s KYC
through DigiLocker
* To apply, go to ‘Menu’ and select ‘Add-on Card’
Credit Balance Refund process update
* You can now request for Credit Balance Refund by uploading the requisite
documents
* To avail this feature visit ‘Menu’, select ‘Service’ and go to ‘Credit
Balance Refund’
Notification Center
* Get latest updates, offers and alerts in the new notification center.
* To view, tap on the ‘Bell’ icon available on the Home - screen
Performance improvement and bug fixes
MARCH 2023 VERSION 7.3.21
Security enhancement with SIM Binding
* Log in to SBI Card App from your mobile device which has the mobile number
registered with SBI Card
* Authenticate your device through SIM binding & device linking
* Experience an enhanced and secured SBI Card App
DECEMBER 2022 VERSION 7.3.19
Digital KYC for Contact Change:
* You can now update and validate your contact details using DigiLocker to
fetch your KYC document(s).
* Visit ‘Quick Contact’ under ‘My Profile’ in the menu.
Update contact details on your SBI Card account:
* Your contact details can now be updated for all cards associated to your
credit card account with a single click.
* Visit ‘Quick Contact’ under ‘My Profile’ in the menu..
OTP on International Number Phase-2
* For enhance security feature while travelling abroad you can now receive OTP
on your International Mobile Number for account Sign-up, Forgot login details
& to unlock username.
For Aurum Cardholders:
* New lounges added to the Visa Lounge list exclusively for Aurum Cardholders.
Password change policy:
* For even more secured card account login mechanism, your new account password
needs to be different from your last 5 passwords.
Performance enhancements and support for latest Android OS versions
SEPTEMBER 2022 VERSION 7.3.18
Add-on Card
* Simplified and enhanced application process for Add-on Card
* Share the benefits of your SBI Credit Card with your loved ones. To apply, go
to Menu and select ‘Add-on Card’
Manage Overlimit Transactions
* Simplified way to manage the Overlimit facility on your card account
* Enable Overlimit facility, to approve certain transactions over and above the
credit limit assigned on your card account
* Access this feature under ‘Manage Card Usage’ section of the App
Secured Login
* Enhanced security measures for safe & secure login to your account
JUNE 2022 VERSION 7.3.16
Flexipay EMI
* Now experience the much more simple and easy way to convert your spends into
Flexipay EMIs
* Access the enhanced feature under ‘Services’ section of the App
Voluntary Card Closure
* You can raise a request for voluntary card closure.
* Access the enhanced feature under ‘Services’ section of the App
Security enhancements and bug fixes rolled out
MARCH 2022 VERSION 7.3.14
Manage Card Usage
* Simplified way to manage your transaction preferences for Domestic and
International transactions.
* Access the enhanced feature under ‘Services’ section of the App
Encash & Encash Inline
* Fulfill your extra cash needs within your available credit limit. Applicable
for select cardholders
* Access the enhanced feature under ‘Benefits’ section of the App
Card Benefits
* Explore exclusive card offers available for you in the all new ‘Benefits’
section of the App.
Get Insured
* Experience an enhanced Insurance section for comprehensive solutions against
uncertainties in life
* Access the enhanced feature under ‘Insurance’ section of the App
Pay in EMI
* Easy access to convert your recent transactions into Flexipay EMIs through
‘Pay in EMI’ option available in your account summary dashboard
e-NACH: Pay the Smart Way
* Avail automated and hassle free credit card bill payment process through
net-banking and debit card
* Access this feature under ‘Services’ section of the App
Updates in Report a Lost / Stolen Card and Reissue / Replace Card journey
* Now auto reissue a card if card is blocked due to it being Lost/Stolen
* Updated address option will be available in case card is blocked/reissued due
to a suspicious transaction
* Access this feature under ‘Services’ section of the App
JANUARY 2022 VERSION 7.3.13
Update Contact Details
* Update your contact details including mobile phone number and email ID or
complete the KYC journey
* Contact details can be updated under the “Quick Contact” tab in “My Profile”
section
Encash and Credit Limit Increase Offers
* You can now be eligible for both Encash and Credit Limit Increase offers and
choose to apply for any one as per your requirement, subject to fulfillment
of eligibility criteria
* Access this feature under the Benefits section post login.
Encash Inline Offer
* Basis eligibility, avail Encash Inline offer irrespective of Encash Offer
availability.
* Access this feature under the Benefits section post login
Insurance
* SBI General Arogya Premier Insurance product is temporarily unavailable
DECEMBER 2021 VERSION 7.3.12 (ONLY ANDROID)
* Enhanced security measures and controls for fraud prevention: As per the ‘RBI
Master Direction on Digital Payment Security Controls, 2021’, SBI Card will
make attempts to identify if there are any remote access applications
installed in the mobile device of the user. If such apps are identified, the
user will be prohibited to access the functionalities of SBI Card Mobile App
until such remote access applications have been uninstalled.
Insurance
* SBI Life Insurance Products has been removed temporarily
NOVEMBER 2021 VERSION 7.3.11
Update Travel Plan
* Update your International travel details including the duration of your
travel and your International number
* You can access this feature in the ‘Services’ section available in the menu,
post logging in to your SBI Card account
Manage limits for Tokenized Transactions
* Set limits for payments using Card Tokenization Services (e.g. Samsung Pay,
SBI Card Pay) for POS Transactions via NFC, MST, etc.
New Privileges for AURUM Cardholders:
* AURUM Golf Privilege
* AURUM Club Access
AUGUST 2021 VERSION 7.3.8
Manage your transactions better:
* Manage usage of your credit card across various types of transactions while
you raise a card Re-issue or Replacement request, or when you upgrade your
credit card. To access this feature go to ‘Services’ section on your App
Enhanced Security Authentication:
* Enjoy added security through OTP Authentication while changing your Password,
increasing your Credit Limit, Card Activation and Add-on Limit management.
* You can access these features in the ‘Services’ section on your App
Get Insured:
* Enjoy a simplified and enhanced experience while you safeguard against
uncertainties in life with SBI General InsuranceTo experience this enhanced
feature, go to ‘Insurance’ section on your App
Fee & Charges:
* Apply, if eligible, for reversal of Overlimit charges, when you spend over
and above the credit limit for certain transactions.
* You can access these features in the ‘Services’ section on your App
Usage Guidelines Updated:
* In line with RBI Circular RBI/2020-21/74 dated 18 Feb, 2021, you can now
refer to the Digital Platform Usage guidelines on Mobile App.
JUNE 2021 VERSION 7.3.7
Manage Recurring Transactions
* Modify or delete recurring e-mandates set at merchant platforms on your SBI
Credit Card
* Approve recurring transactions above Rs. 5,000 or exceeding the e-mandate
limit amount, via pre-transaction notifications
* Access the feature under ‘Services’ section of the App
Get Insured:
* Experience an enhanced Insurance section for comprehensive solutions against
uncertainties in life.
* Access the enhanced feature under ‘Insurance’ section of the App
APRIL 2021 VERSION 7.3.4
* View/Redeem Reward Points from the homepage dashboard
* Apply for an additional SBI Credit Card with minimal documentation
requirements and get approval within minutes. Access the feature under
’Benefits’ section of the App. (This offer of ’Get New Card‘ shall be
provided to eligible Cardholders based on internal SBI Card policy
guidelines.)
* Service enhancement - Set up a preferred card as default (for dashboard
section). Applicable for Cardholders with more than one Card and where first
card has been blocked or cancelled.
SEP 2023 AUG 2023 MAY 2023 APR 2023 MAR 2023 dec 2022 NOV 2022 SEP 2022 AUG 2022
JUN 2022 MAY 2022 APR 2022 MAR 2022 JAN 2022 OCT 2021 SEP 2021 AUG 2021 JUL 2021
JUN 2021 MAY 2021
SEPTEMBER 2023 RELEASE
Insurance Nomination
* Submit the nominee details for the Complimentary Insurance cover provided as
part of the card benefits.
* Access the feature under ‘Account Details’ section of website post login.
Insurance Nomination
* Submit the nominee details for the Complimentary Insurance cover provided as
part of the card benefits via App.
* Access the feature under ‘Account Details’ section of the App.
Get Insured
* Secure your health with the new ‘Advanced Top-Up Health Insurance’ policy.
* Check the policy details under ‘Insurance’ section.
Voluntary Card Closure
* New updates to the process of raising a request for voluntary card closure.
* Access these under the ‘Services’ section.
AUGUST 2023 VERSION 7.4.3
KYC Renewal process update
* In case you want to change only the Pin code of your residence address, you
can do so using KYC renewal through DigiLocker only.
* To modify your address, visit the 'My Accounts' section of your card account
ENCASH booking update.
* e-NACH registration will now be mandatory to avail ENCASH booking for
eligible users
‘Get New Card’ process update.
* Updated the ‘Credit Limit Allocation’ step for customer ease.
* For enhanced security, e-Card will now be sent to customer’s Registered
Mobile Number only
MAY 2023 RELEASE
Contact change process modified
* Now, you can update your contact details on SBI Card Mobile App in a few
convenient steps. You can still view & verify your contact details on the
website
Usage Guidelines: now available in vernacular languages
* Browse through the Usage Guidelines Document in your preferred language
* You can browse these under ‘Usage Agreement’ in the pre-login footer section
of the website
APRIL 2023 RELEASE
KYC renewal through DigiLocker
* Renew / update your KYC details for your SBI Credit Card account through
DigiLocker
* Avail this feature under the 'My Accounts' section of your card account
MARCH 2023 RELEASE
Address Change with KYC through DigiLocker
* Now to update the address details on your SBI Card account, complete your KYC
validation through DigiLocker
* Avail this feature in the ‘My Profile’ section of your card account
Add-on card application with KYC through DigiLocker
* Apply for up to 3 Add-on cards and complete your Add-on card applicant’s KYC
through DigiLocker
* Avail this feature in the ‘Services’ section of your card account
Credit Balance Refund process update
* You can now request for Credit Balance Refund via website by uploading the
requisite documents
* Avail this feature in the ‘Services’ section of your card account
Mandatory consent to fetch Aadhaar
* To update address on your SBI Card account or at the time of KYC renewal, it
is mandatory to share consent to fetch your Aadhaar from UIDAI portal
* Avail this feature in the ‘My Account’ section of your card account
’Track Application’ section enhancement
* Enjoy end-to-end tracking of your SBI Credit Card application.
* Access this section available on the website homepage
DECEMBER 2022 RELEASE
Update contact details and office address on your SBI Card account
* Your contact details and office address can now be updated for all cards
associated to your credit card account with a single click.
* Avail this feature in the ‘My Profile’ section of your card account.
Digital KYC for contact change
* You can now update and validate your contact details using DigiLocker to
fetch your KYC document(s).
* Avail this feature in the ‘My Profile’ section of your card account by
clicking on ‘Update KYC’.
Enhanced security for account logint
* Experience an even more secure card account login mechanism. While logging in
via card number you now need to enter your Date of Birth as well.
Password change policy
* For even more secured card account login mechanism, your new account password
needs to be different from your last 5 passwords.
NOVEMBER 2022 RELEASE
3D Secure Transaction Dispute Mechanism Updated
* You can now raise dispute for fraudulent Online Trxns. done using OTP
obtained fraudulently over call, by sharing proof of fraud within the same
webform.
* To raise disputes, access the ‘Dispute Transaction’ section under the
‘Services’ section in the LHS menu
OTP on International Number to Update Credentials
* One-time Password will now be sent on your Registered Mobile Number as well
as international number, if any, at the time of updating password or
unlocking username
* To update your international number, go to the ‘Services’ section in the LHS
menu.
SEPTEMBER 2022 RELEASE
Mandatory Password Change
* For even more secure card account login mechanism cardholder needs to change
the account login password in every 365 days
Manage Overlimit Transactions
* Simplified way to manage the Overlimit facility on your card account
* To avail this feature go to ‘Manage Overlimit Transactions’ under ‘Manage
Card Usage’ section of your card account
Website Pages in Hindi
* Now explore select pages of the SBI Card website in Hindi as well
AUGUST 2022 RELEASE
Enhanced Security for account login
* Experience an even more secure card account login mechanism. In the first
step, you now need to enter the Card PIN along with the mobile number.
Recurring Transaction Management for Add-on cardholders
* Add-on cardholders can now manage recurring transactions on their card
* To enable Standing Instructions, select ‘Recurring Transactions’ under
‘Services’ section of the website post login
JUNE 2022 RELEASE
Removal of Transaction Switches from the eApply Journey
* You will not be asked to toggle Domestic and International transaction
switches during the online credit card application in eApply journey on the
website.
* Domestic Point of Sale (POS) and Domestic ATM transaction switches will be
activated by default on the card.
Voluntary Card Closure
* You can raise a request for voluntary card closure
* Access the enhanced feature under ‘Services’ section of the App
MAY 2022 RELEASE
OTP on International Number for Login
* One time Password will be sent on your registered mobile number as well as
international number, if any, at the time of login using your mobile number,
card details or User ID
* Setup your international number under services, and login to get the OTP on
your international number
Ease of Add on Card Application
* Apply for up to 2 add on cards, and choose an appointment time & date
convenient to you for KYC completion.
* Avail this feature from the ‘Services’ section
Change Residence Address on your SBI Card Account
* Residence address can now be updated for all cards on your credit card
account with a single click
* Avail this feature in the ‘My Profile’ section of your card account
Frequently Asked Questions about Paynet
* Get clarity on payment options and how to complete payments for your SBI
Credit Card via Paynet
APRIL 2022 RELEASE
Landmark Reward Redemption Program on SBI Card Website
* Reward Redemption mechanism enabled on SBI Card website for Lifestyle Home
Centre/Max/Spar SBI Credit Cardholders where they can now redeem their SBI
Credit Card reward points for Landmark Reward Points.
MARCH 2022 RELEASE
Easy Money journey revamp
* Experience a new and improved user interface for Easy Money product.
* Avail this under the ‘Benefits’ section once you log in to your credit card
account
Manage Card Usage journey
* Manage your Domestic, International and Tokenized transactions through a new
and improved interface
* Avail this under the ‘Manage Card Usage’ section in the main Menu
Report a Lost / Stolen Card
* Experience a new and simplified way to report a Lost / Stolen card with auto
card reissuance.
* Avail this feature under the ‘Services’ section in the main Menu.
Authenticate potentially Suspicious Transactions on your account
* Select cardholders can now unblock their credit card account by
authenticating (using an OTP based mechanism) potentially suspicious
transactions, which may have been flagged by SBI Card for the safety &
security of the cardholder’s account.
JANUARY 2022 RELEASE
Update Contact Details
* Update your contact details, including mobile number and E-mail ID, or
complete the KYC journey
* Contact details can be updated under the “Quick Contact” tab in “My Profile”
section
Encash and Credit Limit Increase Offers
* You can now be eligible for both Encash and Credit Limit Increase offers and
choose to apply for any one as per your requirement, subject to fulfilment of
eligibility criteria
* Access this feature under the Benefits section post login
Encash Inline Offer
* Basis eligibility, avail Encash Inline offer irrespective of the Encash offer
availability
* Access this feature under the Benefits section post login
Credit Limit Increase Exclusive Offer in ‘Get New Card’ Functionality
* Subject to eligibility, you can avail the Credit Limit Increase Exclusive
offer while applying for a new card via ‘Get/Avail New Card’ functionality on
the website. This is an additional Rs. 10,000 Credit Limit Increase offered
to eligible customers who do not have a Pre-approved Credit Limit Offer
Life Insurance Menu Removal
* SBI Life insurance products has been removed temporarily from the post-login
section of the website
NOVEMBER 2021 RELEASE:
Manage limits for Tokenized Transactions
* Set limits for payments using Card Tokenization Services (e.g. Samsung Pay,
SBI Card Pay) for POS Transactions like NFC, MST, etc.
OCTOBER 2021 RELEASE:
Update Travel Plan
* Update your International travel details including the duration of your
travel and your International number
* You can access this feature in the ‘Services’ section available in the menu,
post logging in to your SBI Card account
Enhanced E-apply Process
* Now apply for your favourite credit card online through our enhanced
eligibility based E-apply process.
* To access this feature click on the ‘Apply’ button available on our homepage
SEPTEMBER 2021 RELEASE:
Enhanced Security Authentication :
* Enjoy added security through OTP authentication while activating your SBI
Credit Card and Add-on Card Limit management.
* To access these features, log in to your SBI Card account and go to the
‘Menu’ and select the ‘Services’ section.
New Occupation Type in eApply Journey
* Choose from additional occupation field types when you apply for an SBI
Credit Card online
Access our latest Blogs Section
* Read latest articles and information about our credit cards, products &
services and much more
AUGUST 2021 RELEASE:
Fee & Charges:
* To check and apply for eligible fee reversal offers. visit ‘Fee & Charges’
section on our website
Usage Guidelines Updated
* In line with RBI Circular RBI/2020-21/74 dated 18 Feb 2021, you can now refer
to the Digital Platform Usage guidelines on the website
JULY 2021 RELEASE:
Simplified Login Interface:
* Login interface that provides an enhanced login experience to cardholders.
* Use your Registered Mobile Number or User ID or Card Details to easily log in
to your SBI Credit Card account
* Log in to your Credit Card Account to access the new login interface
Introduction of transaction switches for Lost Card Reissue, and Card Upgrade
* Manage various Domestic & International transaction usage controls at the
time of placing the request to Re-issue a card or at the time of upgrading
the card to a higher product variant. You can access the functionality during
the respective journeys on the website.
* To access this feature visit the ‘Services’ section, post logging in to your
account
Introduction of OTP based authentication
* OTP authentication introduced on various journeys on website as an additional
security layer:
* Re-issue / Replacement
* Block & Re-issue
* Card Upgrade
* Password Change
* Credit Limit Increase
* To access this feature visit the ‘Benefits’ section, post logging in to your
account.
To access these features, visit the ‘Manage Card Usage’ section on the website.
JUNE 2021 RELEASE:
Contactless Limit Changes:
* Upper limit of Contactless transactions at Point of Sales (PoS) increased
from Rs. 2,000 to Rs. 5,000
Introduction of Card Transaction switches for Digital Onboarding:
* Manage Domestic & International Transaction usage via switches on your card
during digital onboarding, on your first log in on website
FOR MAY 2021 WEBSITE RELEASE:
Introducing OTP Authentication at the time of login:
* OTP Authentication introduced as an additional security layer when you log in
to your SBI Credit Card account using your username & password, thereby
increasing protection against fraud.
* Login to your credit card online account to access this feature
Manage Recurring Transactions on your Card:
* Manage all recurring transactions set on your SBI Credit Card.
* View / Modify / Delete the Recuring e-mandates set on your Primary & Add-on
Cards
* To access this feature visit the ‘Services’ section, post logging in to your
account
NOV 2022 SEP 2022 MAR 2022 JAN 2022 AUG 2021 JUL 2021 JUN 2021
NOVEMBER 2022 RELEASE:
Mandatory Password Change
* For even more secure card account login mechanism cardholder needs to change
their online account log in password in every 365 days.
SEPTEMBER 2022 RELEASE:
OTP on International Number for account login
* One-time Password will be sent on your Registered Mobile Number as well as
international number, if any, at the time of login using your mobile number,
card details or User ID
* Visit ‘Services’ section to set-up your international number
MARCH 2022 RELEASE:
Credit Balance Refund
* You can now apply for a credit balance refund via ILA. Simply login and click
on the Credit Balance Refund option from the ‘Menu’ section
Apply for Add–on Card
* Apply for an Add-on Card on SBI Card Chatbot ILA when you click on ’Apply for
Card’ post logging in to your card account.
JANUARY 2022 RELEASE:
Encash and Credit Limit Increase offers
* You can now be eligible for both Encash and Credit Limit Increase offers and
choose to apply for any one as per your requirement, subject to fulfillment
of eligibility criteria
* Access this feature under the ‘Benefits’ section post login
Credit Limit Increase exclusive offer in ‘Get New Card’ functionality
* Subject to eligibility, you can avail the Credit Limit Increase exclusive
offer while applying for a new card via ‘/Avail New Card’ functionality on
the website. This is an additional Rs. 10,000 Credit Limit Increase offered
to eligible customers who do not have a Pre-approved Credit Limit offer
AUGUST 2021 RELEASE:
Usage Guidelines Updated:
* You can now refer to the updated version of the Digital Platform Usage
guidelines. As per regulatory requirements, an updated version has been
introduced.
Apply for Add – On Card:
* Apply for an Add-on card on SBI Card Chatbot ILA when you click on “Apply for
Card”.
Digital Multicarding:
* You can now give consent for Auto sweep via e-Sign
JULY 2021 RELEASE:
ILA on WhatsApp:
* SBI Card Chatbot ’ILA‘ has been integrated with WhatsApp and you can now chat
with ILA through the SBI Card WhatsApp Service
JUNE 2021 RELEASE:
Additional OTP authentication at the time of Login:
* OTP Authentication introduced for an additional security layer when you log
in to your SBI Credit Card Account using ILA, increasing protection against
fraud.
JUL 2022
JULY 2022:
Flexipay EMI
* Now experience a much more simple and easy way to convert spends from the
last 30 days into Flexipay EMIs
* Access the enhanced feature under ‘EMI & More’ menu option available on SBI
Card WhatsApp Service
Encash & Encash Inline Offer
* Basis eligibility, avail Encash or Encash Inline offer on WhatsApp Service
under the ‘EMI & More’ menu option and follow the instructions
Basis eligibility, transfer outstanding from other card to your SBI Credit card.
* Avail the feature under ‘EMI & More’ menu option
* available on SBI Card WhatsApp Service
Card Upgrade & Credit Limit Increase Offers
* Basis eligibility, Upgrade your card or apply for a higher credit limit.
Access this option available the ‘Benefits’ section under the ‘Menu’
Usage Guidelines Updated
* In line with RBI Circular RBI/2020-21/74 dated 18 Feb, 2021, you can now
refer to the Digital Platform Usage guidelines on Mobile App
ALLOW US TO HELP YOU
CONTACT US
SBI Cards and Payment Services Limited
Unit 401 & 402, 04th Floor, Aggarwal Millennium Tower,
E-1,2,3 Netaji Subhash Place,
Wazirpur, New Delhi 110034
CIN:U65999DL1998PTC093849
Learn More
CONTACT US
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@sbicard.com
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