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WHAT'S YOUR RETURN ON RELATIONSHIPS?

CLIENT EXPERIENCE RESEARCH AND INSIGHTS THAT HELP PROFESSIONAL SERVICES FIRMS
INCREASE RETENTION, REFERRALS, AND REVENUES.



WHO USES CLIENT OPINIONS?

OVER 15 YEARS HELPING PROFESSIONAL SERVICES FIRMS – INVESTORS, ASSET MANAGERS,
LAWYERS AND CONSULTANTS – TO UNDERSTAND AND SERVE THEIR CLIENTS BETTER, LEADING
TO HIGHER REVENUES AND PROFITS.






RETURN ON RELATIONSHIPS

"WE LAUNCHED A PILOT WITH CLIENT OPINIONS TO SEE THE IMPACT. THE RESULTS WERE
REAL AND RAPID AND WE’VE NOW ROLLED OUT THE PROGRAM ACROSS OUR ENTIRE FIRM."

-- SVP, BUSINESS DEVELOPMENT, AMLAW 200 FIRM

RETENTION

IDENTIFY “HIDDEN” ISSUES THAT AFFECT LOYALTY

What if your least satisfied clients were also your most important ones? In one
case, we found 24% of dissatisfied clients represented "platinum" accounts.

REFERRALS

ACQUIRE MULTIPLE REFERRALS PER PROGRAM

Only highly satisfied clients drive referrals. There's a measurable difference
between "pretty good" and "great". Find out where and how to increase referrals.

REVENUES

GROW REVENUE SIGNIFICANTLY INSIDE EXISTING ACCOUNTS

In a single study, we uncovered 120+ new business opportunities for a large
U.S.-based law firm, representing a potential of $6 M in new revenues.



ROR CASE STUDIES

OUR RESEARCH AND INSIGHTS IMPACT HOW OUR CLIENTS SERVE THEIR CLIENTS.

$6M OPPORTUNITY FOR AMLAW 200 FIRM

 

Uncovered 120 new potential matters among 500 clients across multiple service
lines

in less than 12 weeks for major U.S. law firm.

BETTER CUSTOMER DILIGENCE IN < 3 WEEKS

 

80% response rate on survey of 100+ senior consultant clients of financial
services

firm to successfully complete a $30M M&A exit

LESS CLIENT ATTRITION FOR GLOBAL REINSURER

 

Tri-annual benchmark uncovered gaps in client service and relationships over
time

to help CEO identify and address issues.

ALIGNING CLIENT SERVICE WITH EMPLOYEE REWARDS

 

10+ year relationship with consulting client who posts industry-leading net
promoter score,

using Client Opinions research to drive comp for partners.



OUR OFFERING:

MAXIMIZE YOUR RETURN ON RELATIONSHIPS

 * RESEARCH AND INSIGHTS WITH 100% FOCUS ON ROR
 * THIRD-PARTY INDEPENDENCE
 * TURN-KEY MANAGED SERVICE
 * MULTI-PLATFORM, EASY-TO-USE
 * EXCEPTIONAL CLIENT RESPONSE RATE
 * ACTIONABLE FEEDBACK, FAST
 * TARGETED RECOMMENDATIONS

Sample Reports


CLIENT OPINIONS PROFESSIONALS

WITH OVER 30 YEARS IN THE INDUSTRY, WE HAVE HELPED PROFESSIONAL SERVICES
PROVIDERS MEASURE AND GROW CLIENT SATISFACTION AND LOYALTY.

 

COLIN WAHL

FOUNDER / MANAGING PARTNER

CEO of InvestorForce

KPMG, P&G, SEI Investments

CFA, CPA

JACK DAVIS

PARTNER

Skadden, Arps, Slate, Meagher & Flom

Womble Carlyle Sandridge Rice

Corporate Counsel, Hatteras Ventures

DIEMMI PHAM

LEAD ANALYST

Consultant, Savvy Marketing Group

Writer, Triangle Tech Media

Researcher, UNC Dept. of Sociology



CONNECT

E-MAIL, CALL OR GET THE BOOK!

info@clientopinions.com

(919) 813-0587

Co-Authored by Colin Wahl and Dr. Cindy Schersching


THE BLOG

THOUGHTS, MUSINGS, AND RUMINATIONS.

The Importance of Client Retention and Expansion in Low Growth Legal Market
June 27, 2017






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