support.illumina.com
Open in
urlscan Pro
52.16.133.235
Public Scan
Submitted URL: http://www.support.illumina.com/
Effective URL: https://support.illumina.com/
Submission: On May 22 via api from RU — Scanned from DE
Effective URL: https://support.illumina.com/
Submission: On May 22 via api from RU — Scanned from DE
Form analysis
1 forms found in the DOMName: search-support-form — /search.html
<form action="/search.html" name="search-support-form" id="search-support-form">
<div class="d-flex justify-content-center">
<div class="input-group col-12 col-sm-7">
<input type="hidden" name="filter" value="support">
<input type="text" autocomplete="off" autocorrect="off" autocapitalize="off" spellcheck="off" id="q" name="q" class="form-control border-0" placeholder="Search Support Center"> <div class="input-group-append">
<button type="submit" class="search-submit-btn px-0">
<span class="input-group-text dark-gray-txt fa fa-search border-0 bg-white"> </span>
</button>
</div>
</div>
</div>
</form>
Text Content
Products Learn Company Support Products * Instruments * Kits & Reagents * Selection Tools * Software & Analysis * Services * Popular Products Explore All Products Instruments * Sequencing Platforms * Microarray Scanners * IVD Instruments All Instruments ILLUMINA FINANCIAL SOLUTIONS Access the latest technology today with flexible financing for instruments and reagents Learn More Kits & Reagents * Library Preparation Kits * Sequencing Reagents * Microarray Kits * Clinical Research Products * IVD Products All Kits & Reagents NEXTSEQ 1000 AND NEXTSEQ 2000 REAGENTS XLEAP-SBS chemistry on NextSeq 1000 and NextSeq 2000 enables faster and higher quality sequencing than ever before. Learn More Selection Tools * Library Prep & Array Kit Selector * Gene Panel & Array Finder * DesignStudio Custom Assay Designer * TruSight Oncology 500 Product Selector All Selection & Planning Tools SEQUENCING PLATFORM COMPARISON TOOL Compare NGS systems and find the one that's right for your needs Find the Right System Software & Analysis * BaseSpace Sequence Hub * DRAGEN Secondary Analysis * Illumina Connected Analytics * Emedgene * Illumina Connected Insights * Clarity LIMS * Correlation Engine * Microarray Software All Software & Informatics Products RETHINK WHAT’S POSSIBLE WITH DRAGEN ANALYSIS Integrated secondary analysis onboard the NovaSeq X System simplifies operations, accelerates the sequencing workflow turnaround Learn More Services * Sequencing Services * Microarray Services * Proactive Instrument Monitoring * Instrument Services & Training All Services ILLUMINA PROACTIVE INSTRUMENT PERFORMANCE SERVICE Our instrument performance service helps reduce unplanned downtime and minimize instrument requalification Learn More Popular Products * AmpliSeq for Illumina * Illumina Complete Long Reads * COVIDSeq Assay (96 samples) * Illumina DNA Prep * Illumina RNA Prep with Enrichment * NextSeq 1000 & 2000 Sequencing Systems * TruSight Oncology Product Family All Popular Products DO MORE, FASTER THAN EVER Deeper studies, more samples, more modalities. The NovaSeq X and 25B flow cell make ultra-high depth multiomics more accessible. Learn More Learn * Areas of Interest * Techniques * Technology * Illumina Research & Innovation * Training * Publications * Data Analysis & Informatics See All Learning Options Areas of Interest Research Applications * Cancer Research * Microbiology * Agrigenomics * Complex Disease Genomics * Cellular & Molecular Biology Clinical Applications * Reproductive Health * Oncology * Genetic & Rare Diseases All Areas LEARNING ABOUT OUR OWN GENOMES THROUGH PRIMATES A new algorithm trained by natural selection can pinpoint disease-causing variants in humans Learn More Techniques Sequencing * DNA Sequencing * RNA Sequencing * High-Throughput Sequencing * Library Preparation Microarrays Multiomics * Genomics * Transcriptomics * Proteomics * Epigenomics Other Popular Applications All Techniques LEARNING ABOUT OUR OWN GENOMES THROUGH PRIMATES A new algorithm trained by natural selection can pinpoint disease-causing variants in humans Learn More Technology NGS for Beginners Our Technologies * Next-Generation Sequencing * Long-Read Sequencing * Microarray Technology Sequencing Method Explorer All Technologies LEARNING ABOUT OUR OWN GENOMES THROUGH PRIMATES A new algorithm trained by natural selection can pinpoint disease-causing variants in humans Learn More Illumina Research & Innovation Genomics Research Hub * Genomics Articles * Illumina Publications * Open-Source Bioinformatics Tools LEARNING ABOUT OUR OWN GENOMES THROUGH PRIMATES A new algorithm trained by natural selection can pinpoint disease-causing variants in humans Learn More Training Illumina Resources & Tools NGS for Beginners Genomics Education * Illumina NGS & Array Training * Educational Webinars * Support Webinars & Online Training * Videos * Podcasts Medical Genetics All Training LEARNING ABOUT OUR OWN GENOMES THROUGH PRIMATES A new algorithm trained by natural selection can pinpoint disease-causing variants in humans Learn More Publications Peer-Reviewed Publications * Illumina Publications * Publication Summaries Customer Stories * iCommunity Interviews * Customer Videos * More Stories LEARNING ABOUT OUR OWN GENOMES THROUGH PRIMATES A new algorithm trained by natural selection can pinpoint disease-causing variants in humans Learn More Data Analysis & Informatics Infrastructure & Pipeline Setup Sequencing Data Analysis Biological Data Interpretation All Informatics Education LEARNING ABOUT OUR OWN GENOMES THROUGH PRIMATES A new algorithm trained by natural selection can pinpoint disease-causing variants in humans Learn More Company * About Us * News & Events * Careers * Corporate Social Responsibility * Investor Info * Doing Business With Us * Legal See All Company Info About Us * Office Locations * Management Team * Board of Directors * Ethics Advisory Board * Fact Sheet * iHope Philanthropic Sequencing * Governance & Code of Conduct More About Us THIS IS THE GENOME ERA Together, we’re finding answers to life’s biggest questions and broadening the positive impact of genomics around the world Watch Now News & Events News Center * Feature Articles * Perspectives Blog * Press Releases * Illumina in the News * Illumina Images Events & Webinars * Illumina Genomics Forum THIS IS THE GENOME ERA Together, we’re finding answers to life’s biggest questions and broadening the positive impact of genomics around the world Watch Now Careers * Overview * Search Jobs * Career Tracks * Employee Stories * Illumina Locations & Benefits More Career Info THIS IS THE GENOME ERA Together, we’re finding answers to life’s biggest questions and broadening the positive impact of genomics around the world Watch Now Corporate Social Responsibility * Overview * Accelerate Access to Genomics * Empower Our Communities * Integrate Sustainability * Nurture Our People * Advance Diversity, Equity, & Inclusion * Operate Responsibly * ESG Hub THIS IS THE GENOME ERA Together, we’re finding answers to life’s biggest questions and broadening the positive impact of genomics around the world Watch Now Investor Info * Overview * Shareholder Events * Financial Information * Stock Information * Corporate Governance All Investor Information THIS IS THE GENOME ERA Together, we’re finding answers to life’s biggest questions and broadening the positive impact of genomics around the world Watch Now Doing Business With Us * MyIllumina Customer Dashboard * Financial Solutions * Instrument Buying Options * Distributors * Suppliers * Illumina for Startups * Partnerships * Contact Us More Business Solutions THIS IS THE GENOME ERA Together, we’re finding answers to life’s biggest questions and broadening the positive impact of genomics around the world Watch Now Legal * Terms & Conditions * Report a Compliance Issue * Privacy * Governance & Code of Conduct All Legal Information THIS IS THE GENOME ERA Together, we’re finding answers to life’s biggest questions and broadening the positive impact of genomics around the world Watch Now Support * Product Support * Documents and Training * Tools * Services * Additional Resources * Contact & Medical Info View All Support Product Support * Instrument Support * Library Prep Kit Support * Microarray Support * Software Support ILLUMINA DRAGEN SECONDARY ANALYSIS V4.2 Get instructions for using DRAGEN Secondary Analysis v4.2 Learn More Documents and Training * Documentation * Technical Bulletins * Illumina Adapter Sequences * Support Webinars & Online Training * Instructor-Led & Other Training ILLUMINA DRAGEN SECONDARY ANALYSIS V4.2 Get instructions for using DRAGEN Secondary Analysis v4.2 Learn More Tools * Sequencing Coverage Calculator * Custom Protocol Selector * Library Prep & Array Kit Selector * Gene Panel and Array Finder All Support Tools ILLUMINA DRAGEN SECONDARY ANALYSIS V4.2 Get instructions for using DRAGEN Secondary Analysis v4.2 Learn More Services * Proactive Instrument Monitoring * Qualification Services All Product Support Services ILLUMINA DRAGEN SECONDARY ANALYSIS V4.2 Get instructions for using DRAGEN Secondary Analysis v4.2 Learn More Additional Resources * Certificates (CofC, CofA) and Master Lot Sheets * Safety Data Sheets * Share Desktop ILLUMINA DRAGEN SECONDARY ANALYSIS V4.2 Get instructions for using DRAGEN Secondary Analysis v4.2 Learn More Contact Us * Distributors * Suppliers * Medical Information & Resources * All Contact Info ILLUMINA DRAGEN SECONDARY ANALYSIS V4.2 Get instructions for using DRAGEN Secondary Analysis v4.2 Learn More × SUPPORT MADE EASY You will always see support options for this system when visiting this page. To change this preference, simply select another system and choose "Always show this system when I need support." ILLUMINA SUPPORT CENTER * Instruments * Library Prep Kits * Microarrays * Software * My Instruments NovaSeq NovaSeq 6000 NovaSeq 6000Dx NovaSeq X Plus iSeq 100 MiSeq MiSeq MiSeqDx NextSeq NextSeq 1000/2000 NextSeq 550Dx NextSeq 550 NextSeq 500 MiniSeq HiSeq HiSeq 4000 HiSeq 3000 HiSeq 2500 HiSeq 2000 HiSeq 1500 HiSeq 1000 HiSeq X iScan More Instruments cBot cBot 2 AmpliSeq for Illumina Select Kit AmpliSeq for Illumina BRCA Panel Support AmpliSeq for Illumina Cancer Hotspot Panel v2 Support AmpliSeq for Illumina Childhood Cancer Panel Support AmpliSeq for Illumina Comprehensive Cancer Panel Support AmpliSeq for Illumina Comprehensive Panel v3 Support AmpliSeq for Illumina Custom and Community Panels Support AmpliSeq for Illumina Exome Panel Support AmpliSeq for Illumina Focus Panel Support AmpliSeq for Illumina Immune Repertoire Panel Support AmpliSeq for Illumina Immune Response Panel Support AmpliSeq for Illumina Myeloid Panel Support AmpliSeq for Illumina Transcriptome Human Gene Expression Panel Support Illumina Select Kit Illumina Cell–Free DNA Prep with Enrichment Support Illumina Complete Long Reads Support Illumina Complete Long Read Prep with Enrichment Support Illumina COVIDSeq Research Use Only Kits Support Illumina COVIDSeq Test IVD Support Illumina DNA PCR-Free Support Illumina DNA Prep Support Illumina DNA Prep with Enrichment Support Illumina DNA Prep with Enrichment Dx Support Illumina DNA Prep with Exome 2.5 Enrichment Support Illumina Microbial Amplicon Prep Support Illumina Microbial Amplicon Prep—Influenza A/B Support Illumina RNA Prep with Enrichment (L) Tagmentation Support Illumina Stranded mRNA Prep Ligation Support Illumina Stranded Total RNA Prep Ligation with Ribo-Zero Plus Support Urinary Pathogen ID/AMR Panel Support Nextera Select Kit Nextera DNA Exome Support Nextera DNA Library Prep Kit Support Nextera Mate Pair Sample Prep Kit Support Nextera Rapid Capture Custom Enrichment Kit Support Nextera Rapid Capture Exome and Expanded Exome Kit Support Nextera XT DNA Library Prep Kit Support TruSeq Select Kit TruSeq Amplicon - Cancer Panel Library Prep Kit Support TruSeq Bovine Parentage Sequencing Panel TruSeq ChIP Sample Prep Kit Support TruSeq Custom Amplicon Kit Dx Support TruSeq Custom Amplicon Low Input Library Prep Kit Support TruSeq Custom Amplicon Sample Prep Kit Support TruSeq DNA Exome Support TruSeq DNA Nano Support TruSeq DNA PCR-Free Support TruSeq Genotype Ne Support TruSeq Methyl Capture EPIC Library Prep Kit Support TruSeq RNA Exome Support TruSeq RNA Sample Prep Kit Support TruSeq RNA Sample Prep Kit v2 Support TruSeq Small RNA Library Prep Kit Support TruSeq Stranded mRNA Support TruSeq Stranded Total RNA Support TruSeq Synthetic Long-Read DNA Library Prep Kit Support TruSight Select Kit TruSight Cardio Sequencing Kit Support TruSight Cystic Fibrosis Support TruSight Myeloid Sequencing Panel Support TruSight Oncology 500 Support TruSight Oncology 500 ctDNA Support TruSight Oncology 500 ctDNA v2 Support TruSight Oncology 500 High Throughput Support TruSight Oncology Comprehensive TruSight One Sequencing Panel Kit Support TruSight RNA Fusion Panel Support TruSight RNA Pan-Cancer Panel Support TruSight Tumor 15 Kit Support TruSight Tumor 170 Kit Support VeriSeq Select Kit VeriSeq NIPT Solution Support VeriSeq NIPT Solution v2 Support VeriSeq PGS Library Prep Kit Support More Library Prep MiSeqDx Cystic Fibrosis 139-Variant Assay Support MiSeqDx Cystic Fibrosis Clinical Sequencing Assay Support SureCell WTA 3' Library Prep Kit for the ddSEQ System Human Genotyping Select One HumanCytoSNP FFPE-12 BeadChip Support HumanCytoSNP-12 BeadChip Support Infinium Asian Screening Array Support Infinium Core-24 Kit Support Infinium CoreExome-24 Kit Support CytoSNP-850K BeadChip Support Infinium Exome-24 Kit Support Infinium FFPE DNA Restoration Solution Support Infinium FFPE QC Assay Support Infinium Global Diversity Array Support Infinium Global Diversity Array with Cytogenetics-8 Support Infinium Global Diversity Array with Enhanced PGx Support Infinium Global Screening Array-24 Support Infinium Global Screening Array with Cytogenetics-24 Support Infinium ImmunoArray-24 BeadChip Support Infinium Multi-Ethnic AMR/AFR-8 Kit Support Infinium Multi-Ethnic EUR/EAS/SAS-8 Kit Support Infinium Multi-Ethnic Global-8 Kit Support Infinium Omni2.5-8 Kit Support Infinium Omni2.5Exome-8 Kit Support Infinium Omni5-4 Kit Support Infinium Omni5Exome-4 Kit Support Infinium OmniExpress-24 Kit Support Infinium OmniExpressExome-8 Kit Support Infinium OmniZhongHua-8 Kit Support Infinium OncoArray-500K BeadChip Kit Support Infinium PsychArray-24 Kit Support Infinium QC Array-24 Kit Support iSelect 12x1HD BeadChip Support iSelect 24x1HD BeadChip Support iSelect 24x1 HTS BeadChip Support Nonhuman Genotyping Select One BovineHD BeadChip Support BovineLD DNA Analysis BeadChip Support BovineSNP50 BeadChip Support CanineHD BeadChip Support GeneSeek GGP Array Kit Support Infinium ShrimpLD-24 BeadChip Kit Support Infinium FFPE DNA Restoration Solution Support Infinium FFPE QC Assay Support iSelect 12x1HD BeadChip Support iSelect 24x1HD BeadChip Support iSelect 24x1 HTS BeadChip Support Infinium XT iSelect-96 Kit Support Infinium ShrimpLD-24 BeadChip Kit Support MaizeLD and MaizeLD+ BeadChip Kit Support MaizeSNP50 BeadChip Support OvineSNP50 BeadChip Support PorcineSNP60 BeadChip Support Methylation Select One Infinium HTS iSelect Methyl Custom BeadChip Support Infinium Human Methylation 450K BeadChip Support Infinium MethylationEPIC BeadChip Support Infinium Methylation Screening Array Support Infinium Mouse Methylation BeadChip Support CytoSNP Select One HumanCytoSNP FFPE-12 BeadChip Support HumanCytoSNP-12 BeadChip Support HumanKaryomap-12 Support CytoSNP-850K BeadChip Support Custom Design Select One BlueFuse Workflow Manager Support DesignStudio Support DesignStudio Microarray Assay Designer Support Run Planning Select One Illumina Cloud Run Planning Illumina Experiment Manager Support Local Run Manager Software Support Sample Sheet V2 Resource Lab Management Select One BaseSpace Clarity LIMS Support Illumina LIMS Support Data Analysis Select One BaseSpace Cohort Analyzer Support BaseSpace Correlation Engine Support BaseSpace Sequence Hub Apps Support BaseSpace Sequence Hub Support BaseSpace Variant Interpreter Support BCL Convert Support bcl2fastq and bcl2fastq2 Conversion Software Beeline Support BlueFuse Multi Software Support CYP2D6 CNV Caller Support DRAGEN Array Secondary Analysis DRAGEN ORA Support GenomeStudio Support Global Diversity Array with Polygenic Risk Score Content Illumina Array Analysis Platform Support Illumina Connected Analytics Support Illumina DRAGEN Bio-IT Platform Support Illumina DRAGEN COVID Pipeline Illumina DRAGEN Multi-Cloud Support Illumina Microarray Analytics – Array Analysis CLI Support Illumina Microarray Analytics PGx Analysis Local Run Manager Software Support Polygenic Risk Score Software Support Sequencing Analysis Viewer Support VariantStudio Support Interpretation & Reporting Select One BaseSpace Cohort Analyzer Support BaseSpace Correlation Engine Support BaseSpace Variant Interpreter Support TruSight Software Suite Support SIGN IN TO SEE YOUR INSTRUMENTS Sign In SIGN IN TO SEE YOUR SYSTEMS AND PRODUCTS Sign in No systems followed. PRODUCTS INSTRUMENTS 1 OF 7 VIEW ALL NOVASEQ ISEQ 100 MISEQ NEXTSEQ MINISEQ HISEQ ISCAN Previous Next LIBRARY PREP KITS * AMPLISEQ FOR ILLUMINA * ILLUMINA * NEXTERA * TRUSEQ * TRUSIGHT * VERISEQ * VIEW ALL MICROARRAYS * HUMAN GENOTYPING * NONHUMAN GENOTYPING * METHYLATION * CYTOSNP * VIEW ALL SOFTWARE * CUSTOM DESIGN * RUN PLANNING * LAB MANAGEMENT * DATA ANALYSIS * INTERPRETATION & REPORTING * VIEW ALL MY INSTRUMENTS SIGN IN TO SEE YOUR INSTRUMENTS Sign In SIGN IN TO SEE YOUR SYSTEMS AND PRODUCTS Sign in No systems followed. Documentation Software Downloads Technical Support Knowledge Base MyIllumina TOOLS View All LIBRARY PREP AND ARRAY KIT SELECTOR Determine the best kit for your project type, starting material, and method or application. LOCAL RUN MANAGER MODULE SELECTOR Find the analysis modules compatible with your instrument and Local Run Manager configuration. SEQUENCING COVERAGE CALCULATOR Determine reagents and sequencing runs for your desired coverage. TRAINING View All Maximize the effectiveness of your Illumina system, train new employees, or learn the latest techniques and best practices. We offer support webinars, online courses, expert video tips, and instructor-led trainings. Find Support Webinars and Online Training Find Instructor-Led and Other Training FEATURED TRAINING SEQUENCING: ILLUMINA TECHNOLOGY Overview of the Illumina sequencing workflow, from extracting nucleic acids to completing a sequencing run. Start Course DISCOVER THE BENEFITS OF ILLUMINA PROACTIVE Learn the benefits of Illumina Proactive, a service in which instrument performance data are sent to Illumina to enable proactive maintenance. Play Video SEQUENCING ANALYSIS VIEWER (SAV): A BEGINNER'S GUIDE Tour of Sequencing Analysis Viewer (SAV), an application for assessing run quality. View Recorded Webinar × FEATURED RESOURCES NOVASEQ X PLUS Get instructions for using the NovaSeq X Plus sequencing system Learn More ILLUMINA COMPLETE LONG READS Get instructions for using Illumina Complete Long Reads Learn More TRUSIGHT ONCOLOGY COMPREHENSIVE (EU) Get instructions for using the TruSight Oncology Comprehensive kit (EU) Learn More CONTACT US TECHNICAL SUPPORT * techsupport@illumina.com View All Contacts SHARE WITH TECH SUPPORT Get instructions for sharing your desktop while working with Technical Support. Share Desktop OTHER SUPPORT * Safety Data Sheets * Product Lot Tracker * Take Back and Recycle Program * Illumina Security * Clinical Support * Regulatory and Quality Information CONTACT US TECHNICAL SUPPORT View All Contacts * TECHSUPPORT@ILLUMINA.COM -------------------------------------------------------------------------------- OTHER SUPPORT * Safety Data Sheets * Product Lot Tracker * Take Back and Recycle Program * Illumina Security * Clinical Support * Regulatory and Quality Information FOR RESEARCH USE ONLY Not for use in diagnostic procedures (except as specifically noted). Not for import or sale to the Australian general public. INNOVATIVE TECHNOLOGIES At Illumina, our goal is to apply innovative technologies to the analysis of genetic variation and function, making studies possible that were not even imaginable just a few years ago. It is mission critical for us to deliver innovative, flexible, and scalable solutions to meet the needs of our customers. As a global company that places high value on collaborative interactions, rapid delivery of solutions, and providing the highest level of quality, we strive to meet this challenge. Illumina innovative sequencing and array technologies are fueling groundbreaking advancements in life science research, translational and consumer genomics, and molecular diagnostics. ILLUMINA KOREA Hi Investment & Securities building 66 Yeoidaero Yeoungdeungpo-gu Seoul Korea 07325 * 02-740-5300 (tel) * 02-786-8368 (fax) * customercare@illumina.com 판매 약관 | Tax Reg: 105-87-87282 | Retailer Reg: 2019-서울영등포-2018 | Host: https://www.illumina.com | Address of host server location: 5200 Illumina Way, San Diego, CA 92122 U.S.A. All trademarks are the property of Illumina, Inc. or their respective owners. For specific trademark information, see www.illumina.com/company/legal.html. Cookie Settings Cookie Settings Privacy Policy Careers Contact Us © 2024 Illumina, Inc. All rights reserved. × SEE MORE RELEVANT CONTENT. CHOOSE YOUR PRIMARY AREA OF INTEREST: × Cancer Research Microbiology Agrigenomics Complex Disease Clinical Oncology Reproductive Health Genetic & Rare Disease Remove my preference COOKIE PREFERENCES Illumina, Inc. and its subdivisions use cookies to tailor website content and provide you with an optimal user experience. Select "Accept All Cookies” to get the most out of this site, or visit our Cookie Settings and allow specific types of cookies. Read our Cookie Policy to learn more. Change Cookie Settings Accept Essential Cookies Only Accept All Cookies