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Home Manager

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Due to the current weather conditions in some parts of the UK we are
experiencing high claim volumes and as a result there may be extended wait times
for a contractor to visit your property. If your claim is for a roofing issue
please be aware that all roofing repairs are temporary repairs designed to
alleviate the immediate emergency and subject to access and weather conditions.




TELL US ABOUT YOUR HOME EMERGENCY

Register your home emergency claim quickly and easily online by completing a few
simple questions.

Already registered a claim? If you have already registered a claim online or via
telephone please do not re-submit as this may slow down claim processing.




35K+

REGISTERED CLAIMS


2 MINS

TO REGISTER YOUR CLAIM

Make a claim

Home Manager enables you to

REGISTER YOUR CLAIM

REGISTER YOUR HOME EMERGENCY CLAIM SIMPLY. OUR FULLY AUTOMATED PROCESS, WITH
DEDICATED SUPPORT WHERE REQUIRED, PROVIDES REASSURANCE DURING WHAT CAN BE A
STRESSFUL TIME.

TRACK YOUR CLAIM

MONITOR THE PROGRESS OF YOUR HOME EMERGENCY CLAIM THROUGH OUR INTUITIVE TRACKING
FEATURE. STAY INFORMED OF HOW YOUR CLAIM IS PROGRESSING THROUGH TO RESOLUTION.

ACCESS TO PROFESSIONAL TRADESPEOPLE

OUR SKILLED NETWORK OF PROFESSIONAL TRADESPEOPLE WILL ENSURE YOUR HOME EMERGENCY
IS RESOLVED. THEY WILL UNDERTAKE THE REQUIRED WORK, WHILST ENSURING YOUR SAFETY
AND PEACE OF MIND.

Frequently asked questions

What happens after I register my claim?


Your claim will be reviewed and validated; in some situations we may we may need
to contact you to ask for further information and will do this by telephone, so
please keep your phone handy. If we cannot reach you by telephone we will email
you. We will share your phone number and details of your case to our
tradesperson so that they can contact you and progress the claim.

How will I know my claim has been accepted and what happens if it is not
accepted?


You will receive a text message with a claim reference number within one hour of
registering your claim online. Your claim will be deployed to the relevant
tradesperson to assist you who will contact you to arrange a suitable
appointment time.

If, when we review your claim, your policy does not cover the type of home
emergency you are experiencing or we require additional information to progress
your claim, we will contact you via SMS or telephone.

If the home emergency still needs attention, we recommend identifying a suitable
tradesperson to visit your home to resolve the issue.

Where can I find my stopcock or stop tap to switch it off when I have an
uncontained leak?


The main stopcock is usually found under your kitchen sink.

Some properties only have the main stop tap, generally located on the boundary
of the home. It's advisable to have a set of plumber's grips, or similar, to
gain access to the main stop tap.

If I need to contact you, or if the situation changes or worsens, what do I do?


Please contact the call centre using the telephone number on your policy
details.

What should I do if I have a gas leak?


If you smell gas, contact your Gas Supplier; the phone number can be found on
your meter.

 * Do not smoke or light matches
 * Do not turn electrical switches on or off
 * Open doors and windows
 * Turn off the meter at the control handle unless the meter is in the cellar

Further information about staying safe when you have a suspected gas leak can be
found here.

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