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WELCOME TO OUR HELP SITE

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BUCKLE & CLASP

5 articles in this Topic

 * Can I attach my OEM clasp with your leather watch strap?
 * Can I get a different color for my buckle?
 * How can I get the right buckle size for my strap?
 * What are the sizes of buckles?
 * What is special brand buckle?


DELIVERY

10 articles in this Topic

 * Can I update my address?
 * Can I visit your workshop?
 * Do you provide shipping services to PO Box or APO/FPO addresses?
 * Do you ship worldwide and which countries do you deliver to?
 * How long does it take to complete an order?
 * What is the estimated delivery time to my address?
 * What shipping unit do you use?

See all articles in Delivery →


FAQ

5 articles in this Topic

 * Do you make strap for Apple Watch?
 * How to change watch straps using quick release spring bars?
 * How to check my order status
 * How to Measure exactly Watch Strap
 * What is the thickness of leather strap?


LEATHER KNOWLEDGE

6 articles in this Topic

 * What is Exotic Leather?
 * What is non-leather material?
 * What is regular leather?
 * What is Zermatt special lining leather?
 * What should I do to care and maintain my leather strap?
 * Why my Patina color is different from the picture on your website?


PAYMENT

2 articles in this Topic

 * What payment method do you accept?
 * Why we recommend using PayPal


REFUND & RETURN

7 articles in this Topic

 * Do I need to provide a receipt?
 * How about your Cancellation Policy?
 * How do I start a return?
 * What are the conditions for accepting returns?
 * What are the conditions NOT for accepting returns?
 * What should I do if my package gets lost?
 * When will I get my refund?


SPRING BARS

3 articles in this Topic

 * Are quick release spring bars secure?
 * Do I need any tool to use quick release spring bars?
 * What different from quick release spring bars and regular release spring
   bars?


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