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* Speak to an expert
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* Solutions
* SOLUTIONS
Appointment Scheduling
Walk-in Virtual Queuing
Click and Collect Pickup
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Event Booking
Task Management
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Peak season support
It may be summertime but a lot of our clients are already starting to prepare
how they’ll use our software for peak season this winter.
Discover how we can help you handle peak traffic...
NEW BEST PRACTICE GUIDE
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drive traffic to your in-store and virtual appointment services.
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LATEST CONSUMER SURVEY REPORT
Our latest consumer survey report shows which types of retail stores and banks
customers want to be able to schedule appointments within…
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RECENT CONSUMER SURVEY REPORT
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shopping habits and which habits will be here to stay…
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UPCOMING WEBINAR
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changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET
| 11am PT).
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STANDARD CHARTERED BANKING TECH BAR CASE STUDY
CASE STUDY
Discuss your ROI opportunity
PROFILE
Banking and financial services company Standard Chartered, which employees
86,000 people and has a presence in 60 countries, uses the Qudini queue
management software and appointment booking software to power its Tech Bar IT
Support offering.
Sector
Banking
No. of stores
1,200
No. of employees
86,000
THE CHALLENGE
Standard Chartered offers their banking services across the world, and employs
almost 90,000 people globally. To ensure their employees are able to work
efficiently, strong tech support is needed at every headquarters. As a global
business, the bank operates a 24-hour support team with a tech bar located at
key locations to help solve localized issues during peak periods. The tech bar
serves as the center of all internal operations by helping employees set-up,
learn about and repair the technology devices that they use to power the bank’s
business.
*
*
*
1
THE SOLUTION
To ensure that every employee is seen quickly and without creating dwell time,
the tech bar in the bank’s head office now use the Qudini Queue Management
system. They selected Qudini as a globally operating company that could
seamlessly deploy a flexible and customisable out-of-box solution to their
international head office with little implementation cost.
EMPLOYEE TECH SUPPORT EXPERIENCE
Using the Qudini Queue Management system:
• Employees entering the tech bar for service join a digital queue from a tablet
kiosk
• Once added, the kiosk confirms their queue position and wait time
• The employee receives a text confirming their queue position with a link to a
live countdown for their wait
• The employee can then use their wait productively inside or outside of the
tech bar until the Qudini system sends them a text message when their turn draws
near
• When the employee returns to the tech bar, they are greeted by a staff member
who uses Qudini on an iPad to monitor and manage the queue.
TECH BAR TEAM MANAGEMENT
The head office tech bar can manage the employees seeking service at the same
time as servicing other employees needs using Qudini on their desktop devices.
* EMPLOYEE TECH SUPPORT EXPERIENCE
Using the Qudini Queue Management system:
• Employees entering the tech bar for service join a digital queue from a
tablet kiosk
• Once added, the kiosk confirms their queue position and wait time
• The employee receives a text confirming their queue position with a link to
a live countdown for their wait
* • The employee can then use their wait productively inside or outside of the
tech bar until the Qudini system sends them a text message when their turn
draws near
• When the employee returns to the tech bar, they are greeted by a staff
member who uses Qudini on an iPad to monitor and manage the queue.
TECH BAR TEAM MANAGEMENT
The head office tech bar can manage the employees seeking service at the same
time as servicing other employees needs using Qudini on their desktop
devices.
RESULTS
HOVER OVER THE TILE TO READ QUOTES FROM OUR CUSTOMERS
* INCREASED BUSINESS PRODUCTIVITY
Technology is essential to powering the employees who drive the bank’s
business. Qudini ensures that these employees are able to maximize their time
at the office by getting the support they need as soon as they need it and
enabling them to use any waiting time productively.
INCREASED PRODUCTIVITY FOR THE IT SUPPORT TEAM
The tech bar’s IT support team now have a central hub where employees bring
devices for service and repair, so there is no need to waste time moving
location. In addition, limited time is spent managing customers wanting
service because Qudini automates everything.
* REDUCED BUSINESS TECHNOLOGY COST
Qudini provides the bank with valuable insights on their tech bar operations
and uses. This enables them to understand which devices and tools are
problematic and how to best deploy their technology budgets to save costs
moving forward.
TALENT ATTRACTION AND RETENTION
The bank’s employees are happier and more productive. Qudini’s technology
enables them to complete their work on time, improving their day-to-day
experience and work-life balance, ultimately helping the bank attract and
retain top talent.
PrevNext
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Peak season support
It may be summertime but a lot of our clients are already starting to prepare
how they’ll use our software for peak season this winter.
Discover how we can help you handle peak traffic...
NEW BEST PRACTICE GUIDE
Our new best practice guide explains how Appointment Booking Landing pages will
drive traffic to your in-store and virtual appointment services.
Download the guide here
LATEST CONSUMER SURVEY REPORT
Our latest consumer survey report shows which types of retail stores and banks
customers want to be able to schedule appointments within…
Download the report for your industry
RECENT CONSUMER SURVEY REPORT
Our recent consumer survey report shows how the pandemic has changed consumer
shopping habits and which habits will be here to stay…
Download the whitepaper here
UPCOMING WEBINAR
Our Upcoming Webinar will present consumer insights on how the pandemic has
changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET
| 11am PT).
Sign-up here