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 * Contact Us Get in touch for help

 


NEWS


Previous

Sep 27


Service Issues


[MONITORING] SERVICE INTERRUPTION - DELAYED RENDERING / WEBSITE UPDATES

[Sep 27 2021 1:30 PM] This afternoon at 12:30 PM (NAET) the ClubRunner team
identified an intermittent delay in processing website updates, we are currently
working to fully investigate and resolve this issue. During this intermittent
service, some updates and changes to websites and...



Sep 23


Service Issues


[RESOLVED] COMMITTEES MODULE - DISPLAY ISSUE

ClubRunner had an issue inside the Committees section where if you edited a
committee, its properties or its documents, you may have received a pale white
screen like the one illustrated below:



Sep 2


Announcements


LABOUR DAY HOLIDAY SEPT. 6TH, 2021 - OFFICE WILL BE CLOSED

Please note that our office will be closed on Monday September 6th for the
Labour Day Holiday. Our offices will re-open on Tuesday, September 7th at 9:00
am North American Eastern Time. View on ClubRunnerSupport.com



Aug 24


Service Issues


[MONITORING] CLUBRUNNER SERVICE INTERRUPTION – DELAYED EMAIL PROCESSING

[Aug 24 2021 12:30 PM] We are currently observing slower than normal processing
for some outgoing emails, resulting in delivery delays. Our team is
investigating and working to resolve the matter. Please note that all emails are
being successfully sent and no action...



Jul 30


Announcements


CIVIC HOLIDAY AUGUST 2ND, 2021 - OFFICE WILL BE CLOSED

Please note that our office will be closed on Monday August 2nd for the Civic
Holiday. Our offices will re-open on Tuesday, Aug 3rd at 9:00 am North American
Eastern Time.



Jul 9


Service Issues


[RESOLVED] CLUBRUNNER SERVICE INTERRUPTION - DELAYED RENDERING / WEBSITE UPDATES

[July 9 2021 3:30 PM] This afternoon at 2:15 PM (NAET) the ClubRunner team
identified a delay in processing website updates. We are currently working to
investigate and resolve this issue.



Jun 30


Announcements


JOIN US FOR OUR CLUBRUNNER TRAINING WEBINAR SERIES IN JULY 2021

New to ClubRunner, or just want to become an expert? You’ve come to the right
place! Sign up for our free ClubRunner webinar training series happening this
July 2021. For more information, or to register visit:
www.clubrunner.com/training...



Jun 29


Announcements


[RESOLVED] CLUBRUNNER OFFICE PHONES UNAVAILABLE

Our office numbers (Toll Free: 877 469 2582, International: 905-829-5299) are
unavailable at this time due to a hardware issue. We are working to fix this as
soon as possible. Please use our updated contact numbers: Toll Free (North
America): 855 621 2582 International: +1 647 490 5878 If...



Jun 25


Maintenance Notices


BI-WEEKLY MAINTENANCE DATE CHANGE JULY 1 TO JULY 5, 2021

We perform bi-weekly service updates which are released every other Thursday.
Please note, due to this Thursday, July 1 being a national holiday, we will be
postponing this maintenance window to Monday, July 5. Service updates will occur
starting at 8:30 AM until 11:00...



Jun 25


Announcements


OFFICE CLOSED & LIMITED SUPPORT AVAILABILITY JULY 1 & 2 2021

Please note that we will be closed on Thursday, July 1st 2021 for Canada Day.
Limited Phone support will be available on Friday, July 2nd 2021. Regular
support availability will resume on Monday, July 5th 2021 at 9:00 AM North
American Eastern Time.



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HELP ARTICLES


CLUB HELP (248)

Expand
 * Why does email from ClubRunner display the wrong sender's name?
 * How do I generate an attendance report for myself?
 * How do I access the email traffic report?
 * Event Planner overview and introduction
 * Why shouldn't I paste from Word directly?

View all articles in Club Help


DISTRICT HELP (92)

Expand
 * ClubRunner District guide
 * How do I view and edit a member's profile? (District)
 * How do I get access to manage my club?
 * How do I access and use the Login Activity Report? (District)
 * How do I send emails to Committee members?

View all articles in District Help


ROTARY INTERNATIONAL INTEGRATION (26)

Expand
 * Rotary International integration introduction and overview
 * What is the difference between "Read Only" and "Read and Update" RI
   Integration
 * How do I set up automatic integration With Rotary International (District)
 * Opting In & Out of RI Integration & RI Integration settings on the District
 * What is the club updates archive on the District?

View all articles in Rotary International Integration


WEBSITE GUIDES (115)

Expand
 * Site Pages vs Custom Pages
 * Photo Albums (District)
 * Where can I find a list of my Custom Widgets?
 * Widgets: Mini Calendar
 * Widgets: Facebook Like Button

View all articles in Website Guides


MYEVENTRUNNER (31)

Expand
 * Comments Report
 * How do I add time ranges?
 * How do I add packages?
 * How do I register someone on their behalf?
 * Form Designer: Questionnaire

View all articles in MyEventRunner


VIDEO & WEBINARS (62)

Expand
 * VIDEO: Attendance + Dues and Billing
 * VIDEO: Website Content with Shawn P.
 * VIDEO: Website Live Designer overview
 * VIDEO: ClubRunner mobile app for clubs & districts
 * Video: New Bulletin Designer wizard

View all articles in Video & Webinars


CLUBRUNNER FAQ (40)

Expand
 * How do I resize images in a story?
 * Will ClubRunner sponsor my club or district?
 * New to ClubRunner!
 * Step 1: Setting up your member data
 * What are ClubRunner banner advertisements?

View all articles in ClubRunner FAQ
 


GUIDES


BULLETIN LIVE DESIGNER

ClubRunner Bulletin Live Designer Guide

View Guide


BULLETIN LIVE DESIGNER

ClubRunner Bulletin Live Designer Guide


MYEVENTRUNNER

MyEventRunner Administrative Guide

View Guide


MYEVENTRUNNER

MyEventRunner Administrative Guide


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