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Submitted URL: http://www.airbnbsettlement.ca/
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Submission: On February 09 via manual from CA — Scanned from CA
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Submission: On February 09 via manual from CA — Scanned from CA
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<h1 class="ca-title" id="ca-page-title"> Airbnb Settlement </h1>
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<h1>For Frequently Asked Questions please see below<br></h1>
<p> Documents from the Court are provided for your information below. </p>
<p> </p>
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<strong>Court Documents</strong>
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<p>Documents from the Court are provided for your information
below. <a title="Adobe download" href="http://www.adobe.com/products/acrobat/readstep2.html" target="_blank">These documents require Adobe Acrobat to view. Download Acrobat here.</a><br></p>
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<p>
<a href="/en-ca/Documents/Airbnb%20Service%20Fees%20National%20Class%20Action/Order%20and%20Settlement%20Agreement.pdf" target="_blank" title="Settlement Agreement">• Settlement Agreement</a>
</p>
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<p>
<a href="/en-ca/Documents/Airbnb%20Service%20Fees%20National%20Class%20Action/Notice%20of%20Settlement%20Approval.pdf" target="_blank">• Notice of Settlement Approval</a><br>
</p>
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<p>
<a href="/en-ca/Documents/Airbnb%20Service%20Fees%20National%20Class%20Action/Settlement%20Approval%20Order.pdf" target="_blank">• Settlement Approval Order</a><br>
</p>
</div>
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<p>
<a href="/en-ca/Documents/Airbnb%20Service%20Fees%20National%20Class%20Action/Pre-Hearing%20Notices.pdf" target="_blank">• Pre-Hearing Notices - EN</a><br>
</p>
<p>
<a href="/en-ca/Documents/Airbnb%20Service%20Fees%20National%20Class%20Action/Pre-Hearing%20Notices_French.pdf" target="_blank">• Pre-Hearing Notices - FR</a><br>
</p>
<div class="row col-xs-12" style="width:485.5px;">
<p>
<a href="/en-ca/Documents/Airbnb%20Service%20Fees%20National%20Class%20Action/Pre-Hearing%20Notices%20Approval.pdf" target="_blank">• Pre-Hearing Notices Approvals</a><br>
</p>
</div>
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<p>
<a href="/en-ca/Documents/Airbnb%20Service%20Fees%20National%20Class%20Action/Class%20Action%20Certification%20Order.pdf" target="_blank">• Class Action Certification Order - EN</a><br>
</p>
<p>
<a href="/en-ca/Documents/Airbnb%20Service%20Fees%20National%20Class%20Action/Class%20Action%20Certification%20Order_French.pdf" target="_blank">• Class Action Certification Order - FR</a><br>
</p>
</div>
<p>
<br>
</p>
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<p>
<br>
</p>
<p>
<br>
</p>
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<p>
<span style="color:#d0021b;">The documents hosted on this page may not meet Provincial Accessibility standards. We will respond to any requests for accessible formats regarding public documents and address those requests
in a timely and appropriate manner. Please contact us using the information under “Contact Us” section.</span><br>
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<h2 style="display:inline-block;margin:0.5em 0px !important;">Technical Contact<br></h2></a><br>
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<span style="font-size:13px;">For questions about the Claims Process including how to submit the claim, and the mechanics of submitting your claim, contact the Claims Administrator by </span>
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<span style="font-size:13px;">email at </span><a href="mailto:airbnbsettlement@deloitte.ca" style="background-color:#ffffff;font-size:13px;">airbnbsettlement@deloitte.ca</a><br>
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<a href="/en-ca/Documents/Airbnb%20Service%20Fees%20National%20Class%20Action/FAQ%20-%20Airbnb.pdf" target="_blank">For Frequently Asked Questions, including class counsel's contact info, please click here.</a><br>
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<font color="#007cb0"><span style="font-size:27.6px;">Federal Court of Canada Airbnb Class Action Settlement</span></font><br>
<p></p>
<p>
<strong class="ms-rteFontSize-4">
<br></strong>
</p>
<p>
<strong class="ms-rteFontSize-4">Frequently Asked Questions</strong><br>
</p>
<p></p>
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<h2 class="padding-t" style="font-weight:bold;color:black !important;">Settlement and Claims Information<br></h2>
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<br>
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<p>
<span class="ms-rteFontSize-3 ms-rteThemeForeColor-5-4"><strong>1.</strong> <strong>W</strong><strong>as the Deloitte email a scam or junk/spam mail</strong>?</span>
</p>
<p style="text-align:justify;">
<strong>NO.</strong> The parties have reached a settlement of the action, without an admission of liability on the part of Airbnb, which has been approved by the Federal Court of Canada. Deloitte has been appointed by
the Federal Court as the claims administrator for this settlement.<br>
</p>
<p style="text-align:justify;">
<br>
</p>
<p>
<span class="ms-rteFontSize-3 ms-rteThemeForeColor-5-4"><strong>2.</strong> <strong>Why have I received the e-mail from Deloitte?</strong></span>
</p>
<p style="text-align:justify;">Receipt of the email does not in itself mean you will receive the Airbnb credit. </p>
<p style="text-align:justify;">You received this email because, according to Airbnb's records, you are a resident of Canada, other than Québec, and between October 31, 2015 and June 25, 2019 you booked an accommodation via
Airbnb for purposes other than business travel. Therefore, you could be eligible to receive a credit.<br></p>
<p style="text-align:justify;">
<br>
</p>
<p>
<span class="ms-rteThemeForeColor-5-4 ms-rteFontSize-3"><strong>3.</strong><span> </span>
<strong>Am I eligible to obtain the Airbnb credit</strong><span>?</span></span>
</p>
<p style="text-align:justify;">
<span style="text-decoration:underline;">Receipt of the email does not in itself necessarily mean you will receive the Airbnb credit. </span>
</p>
<p style="text-align:justify;">
<span class="ms-rteThemeForeColor-5-4 ms-rteFontSize-3"></span>You will have to access the Deloitte claims portal and answer the questions to confirm your eligibility. <strong>The form can only be submitted once, and no
changes are allowed.</strong>
</p>
<p style="text-align:justify;">
<strong><br></strong>
</p>
<p>
<strong class="ms-rteThemeForeColor-5-4 ms-rteFontSize-3">4.</strong><span class="ms-rteThemeForeColor-5-4 ms-rteFontSize-3"> </span>
<strong class="ms-rteThemeForeColor-5-4 ms-rteFontSize-3">If I am eligible, how much is the Airbnb credit?</strong>
</p>
<p>At this time, we are uncertain how many claimants there will be. The actual amount of the Airbnb credit will depend on the total number of approved claims and will be the same for each person claiming.<br></p>
<p>
<br>
</p>
<p>
<strong class="ms-rteFontSize-3 ms-rteThemeForeColor-5-4">5.</strong><span class="ms-rteFontSize-3 ms-rteThemeForeColor-5-4"> </span>
<strong class="ms-rteFontSize-3 ms-rteThemeForeColor-5-4">What do I need to do to make a claim?</strong>
</p>
<p>You must click the link you received by e-mail which will give you access to the claim portal, and then verify your eligibility. Once eligibility has been established by answering the questions in the portal, it is
anticipated that you will receive your Airbnb credit sometime in the summer of 2022.</p>
<p>
<span style="font-size:13px;">The Airbnb credit will be available to be redeemed automatically on your next accommodation booking you make on the Airbnb Platform, and will be valid for twenty-four (24) months from when
it is issued. It cannot be combined with any other offer, discount, credit or coupon.</span>
</p>
<p>
<span style="font-size:13px;"><br></span>
</p>
<p>
<strong class="ms-rteFontSize-3 ms-rteThemeForeColor-5-4">6.</strong><span class="ms-rteFontSize-3 ms-rteThemeForeColor-5-4"> </span>
<strong class="ms-rteFontSize-3 ms-rteThemeForeColor-5-4">How long do I have to make a claim?</strong>
</p>
<p>The Claims Deadline is March 28, 2022. No claims will be accepted after the Claims Deadline, and no Airbnb Credit will be issued for claims received after the Claims Deadline.<br></p>
<p>
<br>
</p>
<p>
<strong class="ms-rteFontSize-3 ms-rteThemeForeColor-5-4">7.</strong><span class="ms-rteFontSize-3 ms-rteThemeForeColor-5-4"> </span>
<strong class="ms-rteFontSize-3 ms-rteThemeForeColor-5-4">Why are there eligibility questions?</strong>
</p>
<p>The questions are there to confirm that you fit within the defined group of individuals that are eligible to claim a credit. The questions are drafted in plain language terms and you should answer them to the best of
your ability.</p>
<p>
<span style="text-align:justify;font-size:13px;">Please bear in mind this is a formal claims procedure and the claims are supervised by the court. Thus, if it is clear that you are not entitled to make a claim, please do
</span>
<strong style="text-align:justify;font-size:13px;">not</strong><span style="text-align:justify;font-size:13px;"> submit a claim.</span>
</p>
<p>
<span style="text-align:justify;font-size:13px;"><br></span>
</p>
<p>
<strong class="ms-rteThemeForeColor-5-4 ms-rteFontSize-3">8.</strong><span class="ms-rteThemeForeColor-5-4 ms-rteFontSize-3"> </span>
<strong class="ms-rteThemeForeColor-5-4 ms-rteFontSize-3">What if I have further questions?</strong>
</p>
<p style="text-align:justify;">If there are any technical questions about the claims portal (i.e., link not working, or form is not loading, etc.), please contact
<a href="mailto:airbnbsettlement@deloitte.ca" style="background-color:#ffffff;font-size:13px;">airbnbsettlement@deloitte.ca</a>.</p>
<p style="text-align:justify;">If there are any questions about the settlement agreement that are not answered in the court-approved notice or this FAQ, please contact class counsel at
<a href="mailto:airbnb-classaction@evolinklaw.com">airbnb-classaction@evolinklaw.com</a>. Class counsel will strive to answer your inquiries as soon as practicable. </p>
<p style="text-align:justify;">Please note that due to the volume of inquiries, there may be delays in answering individual questions.<br></p>
<p>
<br>
</p>
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AIRBNB SETTLEMENT
Page Content
FOR FREQUENTLY ASKED QUESTIONS PLEASE SEE BELOW
Documents from the Court are provided for your information below.
COURT DOCUMENTS
Documents from the Court are provided for your information below. These
documents require Adobe Acrobat to view. Download Acrobat here.
• Settlement Agreement
• Notice of Settlement Approval
• Settlement Approval Order
• Pre-Hearing Notices - EN
• Pre-Hearing Notices - FR
• Pre-Hearing Notices Approvals
• Class Action Certification Order - EN
• Class Action Certification Order - FR
The documents hosted on this page may not meet Provincial Accessibility
standards. We will respond to any requests for accessible formats regarding
public documents and address those requests in a timely and appropriate manner.
Please contact us using the information under “Contact Us” section.
TECHNICAL CONTACT
For questions about the Claims Process including how to submit the claim, and
the mechanics of submitting your claim, contact the Claims Administrator by
email at airbnbsettlement@deloitte.ca
FREQUENTLY ASKED QUESTIONS
For Frequently Asked Questions, including class counsel's contact info, please
click here.
Federal Court of Canada Airbnb Class Action Settlement
Frequently Asked Questions
SETTLEMENT AND CLAIMS INFORMATION
--------------------------------------------------------------------------------
1. Was the Deloitte email a scam or junk/spam mail?
NO. The parties have reached a settlement of the action, without an admission of
liability on the part of Airbnb, which has been approved by the Federal Court of
Canada. Deloitte has been appointed by the Federal Court as the claims
administrator for this settlement.
2. Why have I received the e-mail from Deloitte?
Receipt of the email does not in itself mean you will receive the Airbnb credit.
You received this email because, according to Airbnb's records, you are a
resident of Canada, other than Québec, and between October 31, 2015 and June 25,
2019 you booked an accommodation via Airbnb for purposes other than business
travel. Therefore, you could be eligible to receive a credit.
3. Am I eligible to obtain the Airbnb credit?
Receipt of the email does not in itself necessarily mean you will receive the
Airbnb credit.
You will have to access the Deloitte claims portal and answer the questions to
confirm your eligibility. The form can only be submitted once, and no changes
are allowed.
4. If I am eligible, how much is the Airbnb credit?
At this time, we are uncertain how many claimants there will be. The actual
amount of the Airbnb credit will depend on the total number of approved claims
and will be the same for each person claiming.
5. What do I need to do to make a claim?
You must click the link you received by e-mail which will give you access to the
claim portal, and then verify your eligibility. Once eligibility has been
established by answering the questions in the portal, it is anticipated that you
will receive your Airbnb credit sometime in the summer of 2022.
The Airbnb credit will be available to be redeemed automatically on your next
accommodation booking you make on the Airbnb Platform, and will be valid for
twenty-four (24) months from when it is issued. It cannot be combined with any
other offer, discount, credit or coupon.
6. How long do I have to make a claim?
The Claims Deadline is March 28, 2022. No claims will be accepted after the
Claims Deadline, and no Airbnb Credit will be issued for claims received after
the Claims Deadline.
7. Why are there eligibility questions?
The questions are there to confirm that you fit within the defined group of
individuals that are eligible to claim a credit. The questions are drafted in
plain language terms and you should answer them to the best of your ability.
Please bear in mind this is a formal claims procedure and the claims are
supervised by the court. Thus, if it is clear that you are not entitled to make
a claim, please do not submit a claim.
8. What if I have further questions?
If there are any technical questions about the claims portal (i.e., link not
working, or form is not loading, etc.), please contact
airbnbsettlement@deloitte.ca.
If there are any questions about the settlement agreement that are not answered
in the court-approved notice or this FAQ, please contact class counsel at
airbnb-classaction@evolinklaw.com. Class counsel will strive to answer your
inquiries as soon as practicable.
Please note that due to the volume of inquiries, there may be delays in
answering individual questions.
Image Caption
--------------------------------------------------------------------------------
© 2020. Consultez les conditions d'utilisation pour obtenir plus de
renseignements.
Deloitte désigne une ou plusieurs entités parmi Deloitte Touche Tohmatsu Limited
(DTTL), société fermée à responsabilité limitée par garanties du Royaume-Uni,
ainsi que son réseau de cabinets membres dont chacun constitue une entité
juridique distincte et indépendante. DTTL (appelé également « Deloitte mondial
») n’offre aucun service aux clients. Pour obtenir une description détaillée de
DTTL et de ses sociétés membres, veuillez consulter À propos de Deloitte.
Deloitte s’est engagé à servir tous ses clients, y compris ceux qui sont
handicapés. Nous répondrons à toute demande pour des formats accessibles des
documents publics, en temps opportun et de manière appropriée. Vous pouvez
également consulter notre plan de projet pluriannuelPDF lié à la Loi sur
l’accessibilité pour les personnes handicapées de l’Ontario (LAPHO).
* facebook
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* google
© 2020. See Terms of Use for more information.
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related entities. DTTL and each of its member firms are legally separate and
independent entities. DTTL (also referred to as “Deloitte Global”) does not
provide services to clients. Please see About Deloitte for a more detailed
description of DTTL and its member firms.
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disabilities. We will respond to any requests for accessible formats regarding
public documents and address those requests in a timely and appropriate manner.
You may also review our Accessibility for Ontarians with Disability Act (AODA)
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