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https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA&utm_medium=email&utm_source=postsend
Submission: On January 10 via api from NL — Scanned from NL
Submission: On January 10 via api from NL — Scanned from NL
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ESIGNATURE
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Newest First
leah.breenCommunity Admin
published in eSignature
Join us on Friday, Jan 10 to Learn How to Apply Conditional Routing to an
Envelope
Did you know that when sending an envelope, you can have that envelope reach a
specified recipient based on input provided by a signer or a reviewer. A few
weeks ago, we posted a tip on how to do just this, and now we’re doing a deeper
dive during this live session on Friday, January 10. 👉 You can register for the
event here. What will the session cover? We’ll show you how to ensure that your
envelope reaches it’s desired recipient How you can use different field types
(drop-down, formula, etc.) to set this up During the 30 minute event, you’ll be
guided through how to do this and get to ask questions to our experts. What’s
Next After the Session? Afterwards, attendees will receive: A follow-up email
packed with additional resources. Personalized course recommendations from
Docusign University to deepen your knowledge. An invitation to join the next
session in our series If you can’t join live, don’t worry—a recording will be
available in the Community’s On Demand section.
1
240
2 days ago
H
Houseoframos12Newcomer
asked in eSignature
verify forged Document
I was signed up to a loan contract I never actually signed. The finance company
are refusing to give me certain docs pertaining to the loan. On the loan
agreement they did send, it is docusigned. It has an envelope ID, but should
there be an IP address to track location or how can I prove it is a forged doc?
0
12667
A
3 months ago
V
vincenzodesario
asked in eSignature
Workflow with new pages and custom actions
ò
0
60
V
28 minutes ago
L
Lynn.QNewcomer
asked in eSignature
cannot open a new case on Docusign Support
I have subscribed to my annual plan for my account, and I have encountered some
issues that I want to bring up for case resolution. However, there is no case
button on the case page of that account
0
71
C
44 minutes ago
A
AlessioNewcomer
asked in eSignature
How can I use Microsoft Sensitivity labels that apply encryption on a Docusign
digitally signed file?
How can I use Microsoft Sensitivity labels that apply encryption on a Docusign
digitally signed file? Apply encryption using sensitivity labels | Microsoft
Learn
1
2493
N
1 hour ago
M
Mauricio FacciniNewcomer
asked in eSignature
OAB Certificate chain not trusted
Sigining documents using certificates A3 for some users are not being possible.
Is there any change in certificate chain trust? Chain: Autoridade Certificadora
Raiz Brasileira v5 AC Certsign G7 AC OAB G3 User Certificate
0
40
M
2 hours ago
A
andrewwhitemanNewcomer
asked in eSignature
Can one recipient sign on behalf of other recipient as well?
When we used PandaDoc (another DocuSign alternative) it allowed one user to sign
a document with 2 different signatures.One signature from his side, and one on
behalf of other person at the same time.On DocuSign, I cannot see the support
for this. Can you help me on how to achieve it?
1
40
A
2 hours ago
neethujkpTroubleshooter
asked in eSignature
Can we conditionally send Void Envelope Notification
Can we conditionally send void envelope notification using resource files. We
have a case where for certain envelopes we want to send void notifications to
recipients and for other envelopes we want to stop sending the envelope
notification. Can we achieve this using Resource File Branding
0
20
5 hours ago
R
rejith_varmaNewcomer
asked in eSignature
DocuSign Setup tab/page in DocuSign App launcher is not Loading in Salesforce
Partial SB but Working in Production
Hi, When accessing the DocuSign App Launcher in Salesforce Partial SB, it
displays a loading screen but doesn't redirect to the setup page. However, it
works correctly in the production environment. Does anyone have suggestions on
how to resolve this issue? Thank you.
0
50
R
5 hours ago
V
VejaDNewcomer
asked in eSignature
Monthly number of Envelopes batch not renewing
Hello, I am on the Standard Plan, which provides 10 envelopes per month.
However, after each billing cycle, the number of envelopes does not reset, and
instead, it stays the same or even increases. As a result, my monthly limit of
10 envelopes is not being renewed, and I am constantly being shown as exceeding
my limit. Could you please assist me with this issue?
0
264
V
8 hours ago
M
mollyWPNewcomer
asked in eSignature
Support is nonexistent - case was sent to sales with no way to reach anyone
I asked Docusign support by phone (before they eliminated the phone option on
12/12/24) to cancel an unneeded seat after we ran out of envelopes and I had
purchased a new seat w/additional envelopes. Support cancelled the wrong one and
now I am showing that I’m out of envelopes and being charged per envelope used -
meanwhile, they haven’t refunded me the amount I paid for new envelopes. So I’m
leery of adding yet another seat until I hear from them. I spoke to support
twice by phone via callback requests, and she did not resolve the issue and
punted me to sales. Now I’ve asked for callbacks three times via the support
page/case manager and only heard from sales by email (not the call I requested),
and who offered to schedule a meeting via calendar link, but did NOT include the
link in the email, so no way to reach them either. I would add another seat
w/envelopes - but we’re about to renew and I don’t want to be overcharged and
then try to cancel a second seat and get a refund when it
0
357
R
13 hours ago
S
SPopkinNewcomer
asked in eSignature
Signer not receiving second document
I sent 2 documents with 30 minutes to the same person. He received the first
one, but not the second. I resent it to him and he still did not receive it. I
then created another agreement and he did not get that one either. He has
checked his spam and the agreement is not there. It seems as if he has been
blocked after receiving the first agreement.
0
212
S
13 hours ago
P
ppl333Newcomer
asked in eSignature
Urgent: Unable to Sign Document Due to SMS Authentication Issue While in Japan
Hello DocuSign Community,I'm facing an urgent issue with my DocuSign account. I
am registered in France, but I am currently in Japan and unable to receive SMS
for authentication. This is preventing me from signing important documents.My
situation: My DocuSign account is registered with a French phone number. I am
currently in Japan and cannot receive SMS on my French number. I have an urgent
document that needs to be signed. I cannot change my phone number in the account
settings due to the same authentication issue. Could anyone please advise on how
I can quickly resolve this? Specifically: Is there a way to change my
authentication method to email instead of SMS? Can DocuSign support temporarily
disable SMS authentication for my account? Are there any alternative
verification methods I can use while abroad? Any help or guidance would be
greatly appreciated as this is time-sensitive. Thank you in advance for your
assistance!
0
173
C
16 hours ago
A
Ania-wNewcomer
asked in eSignature
Restricting Admin Access to Envelopes Protected by Access Codes
Hello! I’m working on a DocuSign integration and have a question about envelopes
that are protected by access codes. Is there a way to restrict admins from
viewing these envelopes without entering the access code? Currently, admin
accounts seem to have unrestricted access to all envelopes, bypassing the need
for the access code. Any insights or solutions would be greatly appreciated!
0
101
C
16 hours ago
S
SharrisNewcomer
asked in eSignature
help uploading documents
I’ve been using DocuSign for a few years. I’m trying to upload documents and
getting a failure notice that is unspecified. The document is small and in PDF
format. This is how I’ve always uploaded and have tried with past docs that have
been successful and with the current docs. Nothing is working. I restarted my
computer and it’s still not working. I’m also paid up to date. I look forward to
getting a solution.
0
131
C
17 hours ago
B
BeckyT1977Newcomer
asked in eSignature
Anyone else with an oversized footer, blocking the view in Envelopes?
Hi there, Has anyone else got a problem with the footer ‘sticking’ and blocking
the view as you scroll down when you’re in an Envelope? It’s only happened this
week - all was fine before Xmas. It’s happening to me and a colleague. Any help
appreciated. Thanks.
0
296
2
17 hours ago
A
AfterSchoolAllStarsDCNewcomer
asked in eSignature
Signer not receiving document
Hello. The Executive Director at my company frequently receives documents to
sign from Docusign. For some reason, in the past few days, she does not receive
the email to sign the documents I send in Docusign.. I am not sure what changed,
as it was fine last week. I have already read the DocuSign support article about
this. It is odd because she has never had a problem receiving emails to sign
documents until 2 days ago.
1
305
M
18 hours ago
L
LindaHZ1Newcomer
asked in eSignature
Issues with Read-Only Field
Hi There, We are trying to implement a read-only field in a DocuSign webform
that is preset when the form URL is sent from our CRM system. However, when the
read-only field is preset from a CRM system, it seems that it can’t be
configured as a read-only field. The system throws an error at the beginning of
the webform and also after you submit it. When you configure a read-only field
that is not getting preset, it is working and the value is getting mapped over
to the document as expected upon submitting. I have attached some screenshots
below of the errors that are getting triggered when the “CaseID” read-only field
is getting preset in the first screen as well as the one at the end.
0
70
L
18 hours ago
C
Community UserLegacy User
asked in eSignature
why isn't first recipient receiving completion emails after filling out power
form?
I have a power form with 2 recipients. The link is sent to the first recipient,
who fills out the form. After filling out the form, recipient can see the filled
out form. The next recipient fills out the form as well( this recipient is
pre-filled) and afterwards, gets an email about the completion of the document
and a link to it. THe first recipient never receives an email about it being
completed. Do I need to add another recipient that gets a copy of the completed
document? I haven't made any changes to the notification settings. Should I
define a 'sender' who fills out the first recipient? Thanks
0
1614
C
18 hours ago
F
Frank CNewcomer
asked in eSignature
can't process docusign docs in my account - that page doesn't show up
Hi there, I log into my account just fine but it no longer takes me to the page
to process a docusign document. The only section I see is my profile section,
privacy and security, connected apps etc. Can someone help Thanks, Frank
0
100
F
19 hours ago
S
STOBG HRISNewcomer
asked in eSignature
User unable to see shared templates
We have a new team member who we have tried to share several different document
templates with. However, the team member is unable to see any of the shared
templates. What can we do to help this team member see the templates that they
need to do their job?
0
233
S
19 hours ago
S
smsikkingNewcomer
asked in eSignature
Help retreiving docs from 2020
Hello, I am looking for documents related to the purchase of my home in 2020. I
have paper copies of a few of them but not the one I am looking for. None of the
documents from 2020 are in my docusign currently and I have already tried
adjusting the filter to show me all docs but only my current docs show up. I
cannot locate the emails for them. How can I find these documents now? Thank
you!
0
60
S
20 hours ago
T
taylor.v.jonesNewcomer
asked in eSignature
Laserpro to Docusign issues
When exporting documents from Lasepro to Docusign, Docusign gets the correct
documents and the correct signing order. All that. But we’re experiencing an
issue within the envelope once it’s in Docusign. For this example, Laserpro has
a Lender Editor as the first recipient. When the LE goes into the envelope they
have select “Manage”. In there they can edit documents or recipients. However,
they do not have an option to Send Later, only an option to “Correct” which
sends the envelope even if it's not ready yet. Additionally, if the LE needs to
go back in after and correct something, they do not have an option to “Correct”
like they normally would. It’s sent out and that’s that. Docusign support has
been helpful, but referred me to Laserpro/Finastra, who then referred me back to
Docusign. Has anyone else had an issue like this or found a solution? Thanks!
0
244
N
21 hours ago
E
Edove5975Newcomer
asked in eSignature
Templates for Google Doc docusign
We have Google Drive we work off. I have Docusign installed on google. We have a
workspace for each location. I want to make my templates and use them from
google docs so when they are signed they got right up back to the drive assigned
to
0
92
N
21 hours ago
Y
YuviNewcomer
asked in eSignature
Notifications to User of Transferring Envelopes
I’m looking to understand the feature for transferring envelopes from one user
to another. I want to reassign a particular user’s sent/executed envelopes to
various members of the organisation as they are leaving the business- will the
original sender of those envelopes be notified about the custody transfer for
each of those envelopes individually? I don’t want to flood the inbox
unnecessarily.
0
80
Y
22 hours ago
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