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Submitted URL: http://www.online.citibank.co.in/customerservice/citi-asia.htm
Effective URL: https://www.online.citibank.co.in/citihelp/index.htm?isJSEnabled=1&businessArea=Root&channel=Root
Submission: On September 12 via manual from IN — Scanned from DE
Effective URL: https://www.online.citibank.co.in/citihelp/index.htm?isJSEnabled=1&businessArea=Root&channel=Root
Submission: On September 12 via manual from IN — Scanned from DE
Form analysis 2 forms found in the DOM
Name: feedbackform — POST #
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<div class="qus_div" label="&lt;p&gt;What did you like most about Citi Help?&lt;/p&gt;" type="label" id="label-label-1568195297802" name="label-label-1568195297802" visibility="show">
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<p>What did you like most about Citi Help?</p>
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<div class="qus_div" label="&lt;p&gt;Did it save you from contacting us by telephone, email or visiting our branch?&lt;/p&gt;" type="label" id="label-label-1588000057931" name="label-label-1588000057931" visibility="show">
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<p>Did it save you from contacting us by telephone, email or visiting our branch?</p>
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<div class="chat_icon">
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<div class="qus_div" label="&lt;p&gt;Why didn’t you find it helpful?&lt;/p&gt;" type="label" id="label-label-1588074906313" name="label-label-1588074906313" visibility="show">
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<p>Why didn’t you find it helpful?</p>
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<span class="chat-radio">
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<li>
<div>
<div id="div-label-label-1588076625144">
<p class="submit-specify">Please specify</p>
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<div class="chat_icon">
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<div class="qus_div" label="&lt;p&gt;Please tell us why it didn’t save you a call, email or branch visit?&lt;/p&gt;" type="label" id="label-label-1588071600618" name="label-label-1588071600618" visibility="show">
<div id="div-label-label-1588071600618">
<p>Please tell us why it didn’t save you a call, email or branch visit?</p>
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<li>
<div class="blk_div chat-ans">
<span class="chat-radio">
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<div class="clear"></div>
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<li>
<div>
<div id="div-textField-text-1588073041293">
<p class="submit-specify">Please specify</p>
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<div class="qus_div" label="&lt;p&gt;Some top queries users searched for on Citi Help are below&lt;/p&gt;" type="label" id="label-label-1588071818654" name="label-label-1588071818654" visibility="show">
<div id="div-label-label-1588071818654">
<p>Some top queries users searched for on Citi Help are below</p>
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<li>
<div class="blk_div chat-ans">
<span class='chat-radio'>
<label><input type="radio" class="radiobttn btnlink" id="Q4abc" name="radioButton-radio-group-1588071883163" label="FAQs on Moratorium" value='FAQs on Moratorium' data-url="https://www.online.citibank.co.in/citihelp/COVID-19/Moratorium-FAQs.htm?eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')" error="Please choose one option" oninvalid="setCustomValidity('Please choose one option')"><span>FAQs on Moratorium</span></label>
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</span>
<span class='chat-radio'>
<label><input type="radio" class="radiobttn btnlink" id="Q4abc" name="radioButton-radio-group-1588071883163" label="Credit Card application status" value='Credit Card application status' data-url="https://www.online.citibank.co.in/citihelp/topics/credit-card/track-application/index.htm?eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span>Credit Card application status</span></label>
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<span class='chat-radio'>
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</span>
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</li>
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<div class="clear"></div>
<ul class="sortable1 textbox4">
<li>
<div>
<div id="div-label-label-1588076350025">
<p class="submit-specify">Please mention</p>
</div>
<!-- -->
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oninvalid="setCustomValidity('Please specify the reason')" onchange="setCustomValidity('')">
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</li>
</ul>
<ul class="sortable2 section8">
<li>
<div class="chat_icon">
</div>
<div class="qus_div">
<p>Thank you for using Citi Help!</p>
</div>
</li>
<li>
<div class="blk_div chat-ans">
<ul style="display: table;">
<li style="display: table-row;"><a class="pointer exit-cta" style="display: table-cell; padding-right: 5px;" href="https://www.online.citibank.co.in" title="Home Page"></a>
<span style="display: table-cell;vertical-align: middle; padding-bottom:0px"><a class="pointer exit-cta" href="https://www.online.citibank.co.in" title="Home Page">Citi Homepage</a></span>
</li>
<li style="display: table-row; ">
<a style="display: table-cell;padding-right: 5px;" href="https://www.online.citibank.co.in/portal/cards/MGM/MGM-Referal-Exist.html?site=PORTAL&creative=NGX&section=INHOMTT&agencyCode=XER&campaignCode=&productCode=&eOfferCode=CITIHELPSURV" title="Refer and earn upto Rs.9999"></a><span
style="display: table-cell;vertical-align: middle;padding-bottom:0px"><a href="https://www.online.citibank.co.in/portal/cards/MGM/MGM-Referal-Exist.html?site=PORTAL&creative=NGX&section=INHOMTT&agencyCode=XER&campaignCode=&productCode=&eOfferCode=CITIHELPSURV" title="Refer and earn upto Rs.9999">Refer and earn upto Rs.9999</a></span>
</li>
</ul>
</div>
</li>
</ul>
<div class="clear"></div>
<ul class="sortable2 section9 scrollto">
<li>
<div class="chat_icon">
</div>
<div class="qus_div" label="&lt;p&gt;Some top queries users searched for on Citi Help are below&lt;/p&gt;" type="label" id="label-label-1588075182103" name="label-label-1588075182103" visibility="show">
<div id="div-label-label-1588075182103">
<p>Some top queries users searched for on Citi Help are below</p>
</div>
</div>
</li>
<li>
<div class="blk_div chat-ans">
<span class="chat-radio">
<label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588075204880" label="FAQs on Moratorium" value="FAQs on Moratorium"
data-url="https://www.online.citibank.co.in/citihelp/COVID-19/Moratorium-FAQs.htm?eOfferCode=INHelpfb" data-reference="FAQs on Moratorium" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"
error="Please choose one option" oninvalid="setCustomValidity('Please choose one option')"><span>FAQs on Moratorium</span></label>
</span>
<span class="chat-radio">
<label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588075204880" label="Creating User ID and Password" value="Creating User ID and Password"
data-url="https://www.citibank.co.in/ssjsps/ssindexmidssi.jsp?eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span>Creating User ID and Password</span></label>
</span>
<span class="chat-radio">
<label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588075204880" label="Digital banking - banking safely from home" value="Digital banking - banking safely from home"
data-url="https://www.online.citibank.co.in/citihelp/topics/stay-safe-bank-from-home/index.htm?eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span> Digital banking - banking safely from home
</span></label>
</span>
<span class="chat-radio">
<label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588075204880" label="Change your address" value="Change your address"
data-url="https://www.online.citibank.co.in/portal/blogs/change-address/index.htm?eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span>Change your address</span></label>
</span>
<span class="chat-radio">
<label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588075204880" label="Redeeming Credit Card Rewards points" value="Redeeming Credit Card Rewards points"
data-url="https://www.online.citibank.co.in/portal/blogs/credit-card-rewards/credit-card-rewards-blog.htm?source=CHS&eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span>Redeeming Credit
Card Rewards points</span></label>
</span>
<span class="chat-radio">
<label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588075204880" label="Paying your Utility Bills" value="Paying your Utility Bills"
data-url="https://www.online.citibank.co.in/portal/blogs/Utility-Bill-Payments/index.htm?eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span>Paying your Utility Bills</span></label>
</span>
<span class="chat-radio">
<label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588075204880" label="Credit Card application status" value="Credit Card application status"
data-url="https://www.online.citibank.co.in/citihelp/topics/credit-card/track-application/index.htm?eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span>Credit Card application
status</span></label>
</span>
<span class="chat-radio">
<label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588075204880" label="Disputing card transaction" value="Disputing card transaction"
data-url="https://www.online.citibank.co.in/citihelp/topics/credit-card/track-application/index.htm?eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span>Disputing card transaction</span></label>
</span>
<span class="chat-radio">
<label><input type="radio" class="radiobttn" id="Q4_issuefaced" name="radioButton-radio-group-1588075204880" label="These didn't answer my question" value="These did not answer my question" visibility="show"
onclick="customRadioBtnValidity('Q4_issuefaced')"><span>These didn't answer my question</span></label>
</span>
</div>
</li>
</ul>
<div class="clear"></div>
<ul class="sortable1 textbox2">
<li>
<div>
<div id="div-textField-text-1568196126731">
<p class="submit-specify">Please mention</p>
</div>
<!-- -->
<input class="txtfield" position="above" id="Q3d" pattern="^(?!\s*$)[a-zA-Z0-9\s]{1,100}$" name="textField-text-1588074081572" type="text" maxlength="100" visibility="show" error="Please specify the reason" title="Please specify the reason"
oninvalid="setCustomValidity('Please specify the reason')" onchange="setCustomValidity('')">
</div>
</li>
</ul>
<ul class="sortable3 chat-cta">
<li>
<input type="hidden" class="txtfield" id="form_id" name="hiddenfield-hiddenfield-1568199891456" defaultvalue="frmcitihelpsurveyC" value="frmcitihelpsurveyC">
</li>
<li>
<div id="submitcallclk">
<button type="image" class="submitBtn sumitclk" hiddenid="submit"><input type="hidden" id="PG" value="false"><input type="hidden" id="clicktocall" value="false"></button>
</div>
</li>
<li>
<input type="hidden" class="txtfield" id="externalOfferCode" name="hiddenfield-hiddenfield-1568199909760" defaultvalue="externalOfferCode" value="externalOfferCode">
</li>
</ul>
<ul class="sortable2 section10">
<li>
<div class="chat_icon">
</div>
<div class="qus_div">
<p>Your feedback is duly noted and we will continue to improve. Please try these alternatives:</p>
</div>
</li>
<li>
<div class="blk_div chat-ans url-list-block">
<ul class="url-list">
<!-- <li class='pointer link-search' style='text-align: center;padding: 5px 15px;'>Try using other keywords in the search bar</li> -->
<li class="pointer" style="text-align: center;">
<a href="https://www.online.citibank.co.in/customerservice/home.htm?eOfferCode=INCITICSHOME1" onclick="window.open(this.href, 'mywin','left=20,top=20,width=500,height=500,toolbar=1,resizable=0'); return false;">Visit Customer service Home</a>
</li>
<li class="pointer" style="text-align: center;"><a href="https://chat.citibank.co.in/IN/WebChat/" onclick="window.open(this.href, 'mywin','left=20,top=20,width=500,height=500,toolbar=1,resizable=0'); return false;">Chat now with Citi</a>
</li>
</ul>
</div>
</li>
</ul>
<div class="clear"></div>
<ul class="sortable5">
<li>
<input type="hidden" class="txtfield" id="Creative" name="hiddenfield-hiddenfield-1568200098146" defaultvalue="Creative" value="Creative">
</li>
<li>
<input type="hidden" class="txtfield" id="Section" name="hiddenfield-hiddenfield-1568200103726" defaultvalue="Section" value="Section">
</li>
<li>
<input type="hidden" class="txtfield" id="Campaign_Code" name="hiddenfield-hiddenfield-1568200108065" defaultvalue="Campaign_Code" value="Campaign_Code">
</li>
<li>
<input type="hidden" class="txtfield" id="Product_Code" name="hiddenfield-hiddenfield-1568200113047" defaultvalue="Product_Code" value="Product_Code">
</li>
<li>
<input type="hidden" class="txtfield" id="Source_Id" name="hiddenfield-hiddenfield-1568200117347" defaultvalue="internet" value="internet">
</li>
<!-- <li>
<input type="hidden" class="txtfield" id="status-Id" name="" value="">
</li> -->
</ul>
<div class="clear"></div>
<ul class="sortable5">
<li>
<input type="hidden" class="txtfield" id="Country_Id" name="hiddenfield-hiddenfield-1568200122655" defaultvalue="IN" value="IN">
</li>
<li>
<input type="hidden" class="txtfield" id="Lead_Type" name="hiddenfield-hiddenfield-1568200127834" defaultvalue="Lead_Type" value="Lead_Type">
</li>
<li>
<input type="hidden" class="txtfield" id="timestamp" name="hiddenfield-hiddenfield-1568200135399" defaultvalue="timestamp" value="timestamp">
</li>
<!-- <li>
<input type="hidden" class="txtfield" id="ip" name="hiddenfield-hiddenfield-1568200140266" defaultvalue="ip" value="ip">
</li> -->
<li>
<input type="hidden" class="txtfield" id="Agency_Code" name="hiddenfield-hiddenfield-1568200145975" defaultvalue="Agency_Code" value="Agency_Code">
</li>
</ul>
<div class="clear"></div>
<ul class="sortable5">
<li>
<input type="hidden" class="txtfield" id="Site" name="hiddenfield-hiddenfield-1568200499281" defaultvalue="Site" value="Site">
</li>
<li>
<input type="hidden" class="txtfield" id="ratingtype" name="hiddenfield-hiddenfield-1575549806188" value="">
</li>
</ul>
<div class="clear"></div>
<div id="responseMsg"></div>
</form>Name: feedbackform — POST #
<form id="userForm" name="feedbackform" class="dynform ng-pristine ng-valid mCustomScrollbar _mCS_3 mCS_no_scrollbar" enctype="multipart/form-data" autocomplete="off" action="#" method="post" onsubmit="return false;">
<div id="mCSB_3" class="mCustomScrollBox mCS-dark-thin mCSB_vertical mCSB_inside" style="max-height: 400px;" tabindex="0">
<div id="mCSB_3_container" class="mCSB_container mCS_y_hidden mCS_no_scrollbar_y" style="position:relative; top:0; left:0;" dir="ltr">
<input type="hidden" id="otpReferenceNo" name="otpReferenceNo">
<input type="hidden" id="formExternalId" value="3aee34be-5905-4f94-ac48-1adc72a9010b"><input type="hidden" id="formInternalId" value="3885c8c4-c21a-4012-8315-32735c32c90c"><input type="hidden" id="enableIncompleteTracking" value="1">
<ul class="sortable2 section1">
<li class="chat_icon">
<img class="active mCS_img_loaded" src="img/chat-icon.png" alt="">
<img class="deactive mCS_img_loaded" src="img/deactive-chat.png" alt="" style="display: none;">
</li>
<li class="qus_div">
<div label="&lt;p&gt; Did you find this page helpful? &lt;/p&gt;" type="label" id="label-label-1587999224753" name="label-label-1587999224753" visibility="show">
<div id="div-label-label-1587999224753">
<p> Did you find this page helpful? </p>
</div>
<script type="text/javascript">
$(function() {
function htmlDecode(input) {
var e = document.createElement('div');
e.innerHTML = input;
return e.childNodes.length === 0 ? "" : e.childNodes[0].nodeValue;
};
var decodeData = htmlDecode("<p> Did you find this page helpful? </p>");
$('#div-label--1587999224label753').html(decodeData);
});
</script>
</div>
</li>
<div class="rating_clss">
<span class="radio">
<input type="radio" class="radiobttn" id="Q1" name="radioButton-radio-group-1587999550770" label="worst" value="worst" visibility="show" onclick="customRadioBtnValidity('Q2_satisfaction')" error="Please choose one option"
oninvalid="setCustomValidity('Please choose one option')">
<label class="label worst1" for="worst1"></label>
</span>
<span class="radio">
<input type="radio" class="radiobttn" id="Q1" name="radioButton-radio-group-1587999550770" label="bad" value="bad" visibility="show" onclick="customRadioBtnValidity('Q2_satisfaction')">
<label class="label bad1" for="bad1"></label>
</span>
<span class="radio">
<input type="radio" class="radiobttn" id="Q1" name="radioButton-radio-group-1587999550770" label="neutral" value="neutral" visibility="show" onclick="customRadioBtnValidity('Q2_satisfaction')">
<label class="label neutral1" for="neutral1"></label>
</span>
<span class="radio">
<input type="radio" class="radiobttn" id="Q1" name="radioButton-radio-group-1587999550770" label="good" value="good" visibility="show" onclick="customRadioBtnValidity('Q2_satisfaction')">
<label class="label good1" for="good1"></label>
</span>
<span class="radio">
<input type="radio" class="radiobttn" id="Q1" name="radioButton-radio-group-1587999550770" label="best" value="best" visibility="show" onclick="customRadioBtnValidity('Q2_satisfaction')">
<label class="label best1" for="best1"></label>
</span>
</div>
</ul>
<!-- <ul class="result">
<li>
<p>Yes</p>
</li>
</ul> -->
<div class="clear"></div>
<!-- <ul class="sortable2 section2">
<li>
<div class="chat_icon">
<img class='active' src="img/chat-icon.png" alt="">
<img class='deactive' src="img/deactive-chat.png" alt="" style='display: none;'>
</div>
<div class="qus_div" label="&lt;p&gt;Glad to Know that. How satisfied are you with Citi Help? (1 - lowest and 5 - highest)&lt;/p&gt;" type="label" id="label-label-1568195004975" name="label-label-1568195004975" visibility="show">
<div id="div-label-label-1568195004975">
<p>Glad to Know that. How satisfied are you with Citi Help? (1 - lowest and 5 - highest)</p>
</div>
<script type="text/javascript">
$(function() {
function htmlDecode(input) {
var e = document.createElement('div');
e.innerHTML = input;
return e.childNodes.length === 0 ? "" : e.childNodes[0].nodeValue;
};
var decodeData = htmlDecode("<p>Glad to Know that. How satisfied are you with Citi Help? (1 - lowest and 5 - highest)</p>");
$('#div-label-label-1568195004975').html(decodeData);
});
</script>
</div>
</li>
<li>
<div class="rating_clss">
<span class="radio">
<input type="radio" class="radiobttn" id="Q2_satisfaction worst1" name="radioButton-radio-group-1568195066528" label="worst" value="worst" required="true" visibility="show" onclick="customRadioBtnValidity('Q2_satisfaction')" error="Please choose one option" oninvalid="setCustomValidity('Please choose one option')">
<label class="label worst1" for="worst1"></label>
</span>
<span class="radio">
<input type="radio" class="radiobttn" id="Q2_satisfaction bad1" name="radioButton-radio-group-1568195066528" label="bad" value="bad" required="true" visibility="show" onclick="customRadioBtnValidity('Q2_satisfaction')">
<label class="label bad1" for="bad1"></label>
</span>
<span class="radio">
<input type="radio" class="radiobttn" id="Q2_satisfaction neutral1" name="radioButton-radio-group-1568195066528" label="neutral" value="neutral" required="true" visibility="show" onclick="customRadioBtnValidity('Q2_satisfaction')">
<label class="label neutral1" for="neutral1"></label>
</span>
<span class="radio">
<input type="radio" class="radiobttn" id="Q2_satisfaction good1" name="radioButton-radio-group-1568195066528" label="good" value="good" required="true" visibility="show" onclick="customRadioBtnValidity('Q2_satisfaction')">
<label class="label good1" for="good1"></label>
</span>
<span class="radio">
<input type="radio" class="radiobttn" id="Q2_satisfaction best1" name="radioButton-radio-group-1568195066528" label="best" value="best" required="true" visibility="show" onclick="customRadioBtnValidity('Q2_satisfaction')">
<label class="label best1" for="best1"></label>
</span>
</div>
</li>
</ul> -->
<div class="clear"></div>
<!-- <ul class="sortable2 section3">
<li>
<div class="chat_icon">
<img class='active' src="img/chat-icon.png" alt="">
<img class='deactive' src="img/deactive-chat.png" alt="" style='display: none;'>
</div>
<div class="qus_div" label="&lt;p&gt;What did you like most about Citi Help?&lt;/p&gt;" type="label" id="label-label-1568195297802" name="label-label-1568195297802" visibility="show">
<div id="div-label-label-1568195297802">
<p>What did you like most about Citi Help?</p>
</div>
<script type="text/javascript">
$(function() {
function htmlDecode(input) {
var e = document.createElement('div');
e.innerHTML = input;
return e.childNodes.length === 0 ? "" : e.childNodes[0].nodeValue;
};
var decodeData = htmlDecode("<p>What did you like most about Citi Help?</p>");
$('#div-label-label-1568195297802').html(decodeData);
});
</script>
</div>
</li>
<li>
<div class="blk_div">
<span class='chat-radio'>
<label><input type="radio" class="radiobttn" id="Q2_1_like" name="radioButton-radio-group-1568195380426" label="FAQs on Moratorium" value="FAQs on Moratorium" required="true" visibility="show" onclick="customRadioBtnValidity('Q2_1_like')" error="Please choose one option" oninvalid="setCustomValidity('Please choose one option')"><span>FAQs on Moratorium</span></label>
</span>
<span class='chat-radio'>
<label><input type="radio" class="radiobttn" id="Q2_1_like" name="radioButton-radio-group-1568195380426" label="Ease of use" value="Ease of use" required="true" visibility="show" onclick="customRadioBtnValidity('Q2_1_like')"><span>Ease of use</span></label>
</span>
<span class='chat-radio'>
<label><input type="radio" class="radiobttn" id="Q2_1_like" name="radioButton-radio-group-1568195380426" label="Visual appeal" value="Visual appeal" required="true" visibility="show" onclick="customRadioBtnValidity('Q2_1_like')"><span>Visual appeal</span></label>
</span>
<span class='chat-radio'>
<label><input type="radio" class="radiobttn" id="Q2_1_like" name="radioButton-radio-group-1568195380426" label="Other" value="Other" required="true" visibility="show" onclick="customRadioBtnValidity('Q2_1_like')"><span>Other</span></label>
</span>
</div>
</li>
</ul>
<div class="clear"></div> -->
<div class="clear"></div>
<ul class="sortable2 section4">
<li>
<div class="chat_icon">
<img class="active mCS_img_loaded" src="img/chat-icon.png" alt="">
<img class="deactive mCS_img_loaded" src="img/deactive-chat.png" alt="" style="display: none;">
</div>
<div class="qus_div" label="&lt;p&gt;Did it save you from contacting us by telephone, email or visiting our branch?&lt;/p&gt;" type="label" id="label-label-1588000057931" name="label-label-1588000057931" visibility="show">
<div id="div-label-label-1588000057931">
<p>Did it save you from contacting us by telephone, email or visiting our branch?</p>
</div>
<script type="text/javascript">
$(function() {
function htmlDecode(input) {
var e = document.createElement('div');
e.innerHTML = input;
return e.childNodes.length === 0 ? "" : e.childNodes[0].nodeValue;
};
var decodeData = htmlDecode("<p>Did it save you from contacting us by telephone, email or visiting our branch?</p>");
$('#div-label-label-1588000057931').html(decodeData);
});
</script>
<div class="check_radio">
<label>
<input type="radio" class="radiobttn" id="Q2" name="radioButton-radio-group-1588000155701" label="Yes" value="Yes" visibility="show" onclick="customRadioBtnValidity('Q1')" error="Please choose one option"
oninvalid="setCustomValidity('Please choose one option')">
<span class="labllft radioButnBox yes-btn">Yes</span>
<span></span>
</label>
<label>
<input type="radio" class="radiobttn" id="Q2" name="radioButton-radio-group-1588000155701" label="No" value="No" visibility="show" onclick="customRadioBtnValidity('Q1')">
<span class="labllft no-btn radioButnBox">No</span>
<span></span>
</label>
</div>
</div>
</li>
<li>
</li>
</ul>
<div class="clear"></div>
<div class="clear"></div>
<ul class="sortable2 section5">
<li>
<div class="chat_icon">
<img class="active mCS_img_loaded" src="img/chat-icon.png" alt="">
<img class="deactive mCS_img_loaded" src="img/deactive-chat.png" alt="" style="display: none;">
</div>
<div class="qus_div" label="&lt;p&gt;Why didn’t you find it helpful?&lt;/p&gt;" type="label" id="label-label-1588074906313" name="label-label-1588074906313" visibility="show">
<div id="div-label-label-1588074906313">
<p>Why didn’t you find it helpful?</p>
</div>
<script type="text/javascript">
$(function() {
function htmlDecode(input) {
var e = document.createElement('div');
e.innerHTML = input;
return e.childNodes.length === 0 ? "" : e.childNodes[0].nodeValue;
};
var decodeData = htmlDecode("<p>Why didn’t you find it helpful?</p>");
$('#div-label-label-1588074906313').html(decodeData);
});
</script>
</div>
</li>
<li>
<div class="blk_div">
<span class="chat-radio">
<label><input type="radio" class="radiobttn" id="Q4" name="radioButton-radio-group-1588074433611" label="I wanted to speak to an officer for my needs" value="I wanted to speak to an officer for my needs" visibility="show"
onclick="customRadioBtnValidity('Q2_3_improve')" error="Please choose one option" oninvalid="setCustomValidity('Please choose one option')"><span>I wanted to speak to an officer for my needs</span></label>
</span>
<span class="chat-radio">
<label><input type="radio" class="radiobttn" id="Q4" name="radioButton-radio-group-1588074433611" label="The answer didn't provide enough information" value="The answer did not provide enough information" visibility="show"
onclick="customRadioBtnValidity('Q2_3_improve')"><span>The answer didn’t provide enough information</span></label>
</span>
<span class="chat-radio">
<label><input type="radio" class="radiobttn" id="Q4" name="radioButton-radio-group-1588074433611" label="My problem remains unresolved" value="My problem remains unresolved" visibility="show"
onclick="customRadioBtnValidity('Q2_3_improve')"><span>My problem remains unresolved</span></label>
</span>
<span class="chat-radio">
<label><input type="radio" class="radiobttn" id="Q4" name="radioButton-radio-group-1588074433611" label="Please specify" value="Please specify" visibility="show" onclick="customRadioBtnValidity('Q2_3_improve')"><span>Please
specify</span></label>
</span>
</div>
</li>
</ul>
<div class="clear"></div>
<ul class="sortable1 textbox1">
<li>
<div>
<div id="div-label-label-1588076625144">
<p class="submit-specify">Please specify</p>
</div>
<!-- <script type="text/javascript">
$(function() {
function htmlDecode(input) {
var e = document.createElement('div');
e.innerHTML = input;
return e.childNodes.length === 0 ? "" : e.childNodes[0].nodeValue;
};
var decodeData = htmlDecode("<p>Please mention</p>");
$('#div-textField-text-1568195597503').html(decodeData);
});
</script> -->
<input class="txtfield" position="above" id="Q4d" pattern="^(?!\s*$)[a-zA-Z0-9\s]{1,100}$" name="textField-text-1588076631551" type="text" maxlength="100" visibility="show" error="Please specify the reason"
title="Please specify the reason" oninvalid="setCustomValidity('Please specify the reason')" onchange="setCustomValidity('')">
</div>
</li>
</ul>
<div class="clear"></div>
<ul class="sortable2 section6">
<li>
<div class="chat_icon">
<img class="active mCS_img_loaded" src="img/chat-icon.png" alt="">
<img class="deactive mCS_img_loaded" src="img/deactive-chat.png" alt="" style="display: none;">
</div>
<div class="qus_div" label="&lt;p&gt;Please tell us why it didn’t save you a call, email or branch visit?&lt;/p&gt;" type="label" id="label-label-1588071600618" name="label-label-1588071600618" visibility="show">
<div id="div-label-label-1588071600618">
<p>Please tell us why it didn’t save you a call, email or branch visit?</p>
</div>
<script type="text/javascript">
$(function() {
function htmlDecode(input) {
var e = document.createElement('div');
e.innerHTML = input;
return e.childNodes.length === 0 ? "" : e.childNodes[0].nodeValue;
};
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$('#div-label-label-1588071600618').html(decodeData);
});
</script>
</div>
</li>
<li>
<div class="blk_div chat-ans">
<span class="chat-radio">
<label><input type="radio" class="radiobttn" id="Q3" name="radioButton-radio-group-1588071687143" label="I wanted to speak to an officer for my needs" value="I wanted to speak to an officer for my needs" visibility="show"
onclick="customRadioBtnValidity('Q4_issuefaced')" error="Please choose one option" oninvalid="setCustomValidity('Please choose one option')"><span>I wanted to speak to an officer for my needs</span></label>
</span>
<span class="chat-radio">
<label><input type="radio" class="radiobttn" id="Q3" name="radioButton-radio-group-1588071687143" label="The answer didn’t provide enough information" value="The answer did not provide enough information" visibility="show"
onclick="customRadioBtnValidity('Q4_issuefaced')"><span>The answer didn’t provide enough information</span></label>
</span>
<span class="chat-radio">
<label><input type="radio" class="radiobttn" id="Q3" name="radioButton-radio-group-1588071687143" label="My problem remains unresolved" value="My problem remains unresolved" visibility="show"
onclick="customRadioBtnValidity('Q4_issuefaced')"><span>My problem remains unresolved</span></label>
</span>
<span class="chat-radio">
<label><input type="radio" class="radiobttn" id="Q3" name="radioButton-radio-group-1588071687143" label="Please specify" value="Please specify" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span>Please
specify</span></label>
</span>
</div>
</li>
</ul>
<div class="clear"></div>
<ul class="sortable1 textbox3">
<li>
<div>
<div id="div-textField-text-1588073041293">
<p class="submit-specify">Please specify</p>
</div>
<!-- <script type="text/javascript">
$(function() {
function htmlDecode(input) {
var e = document.createElement('div');
e.innerHTML = input;
return e.childNodes.length === 0 ? "" : e.childNodes[0].nodeValue;
};
var decodeData = htmlDecode("<p>Please mention</p>");
$('#div-textField-text-1568196914400').html(decodeData);
}); -->
<input class="txtfield" position="above" id="Q3abc_others" pattern="^(?!\s*$)[a-zA-Z0-9\s]{1,100}$" name="textField-text-1588073041293" type="text" maxlength="100" visibility="show" error="Please specify the reason"
title="Please specify the reason" oninvalid="setCustomValidity('Please specify the reason')" onchange="setCustomValidity('')">
</div>
</li>
</ul>
<div class="clear"></div>
<ul class="sortable2 section7">
<li>
<div class="chat_icon">
<img class="active mCS_img_loaded" src="img/chat-icon.png" alt="">
<img class="deactive mCS_img_loaded" src="img/deactive-chat.png" alt="" style="display: none;">
</div>
<div class="qus_div" label="&lt;p&gt;Some top queries users searched for on Citi Help are below&lt;/p&gt;" type="label" id="label-label-1588071818654" name="label-label-1588071818654" visibility="show">
<div id="div-label-label-1588071818654">
<p>Some top queries users searched for on Citi Help are below</p>
</div>
<script type="text/javascript">
$(function() {
function htmlDecode(input) {
var e = document.createElement('div');
e.innerHTML = input;
return e.childNodes.length === 0 ? "" : e.childNodes[0].nodeValue;
};
var decodeData = htmlDecode("<p>Some top queries users searched for on Citi Help are below</p>");
$('#div-label-label-1588071818654').html(decodeData);
});
</script>
</div>
</li>
<li>
<div class="blk_div chat-ans">
<span class="chat-radio">
<label><input type="radio" class="radiobttn btnlink" id="Q4abc" name="radioButton-radio-group-1588071883163" label="FAQs on Moratorium" value="FAQs on Moratorium"
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</form>Text Content
LRS
LIBERALISED REMMITTANCE SCHEME
LIBERALISED REMMITTANCE
OVERSEAS
REMIT FUNDS
REMIT FUNDS OVERSEAS
MUTUAL FUNDS
INVESTMENTS
SIP
INVESTMENTS
CITI INSURANCE
TRAVEL OFFERS
TRAVEL CARD
CITI TRAVEL
NRV
COMMERCIAL BANK
SME
CORPORATE BANKING
CORPORATE FINANCE
BUSINESS FINANCE
BUSINESS BANKING
SME BANK
FINANCE BUSINESS
SMALL BUSINESS FINANCING
COMMERCIAL BANK ONLINE
SME FINANCING IN INDIA
BUSINESS BANKING PRODUCTS
SME BANKING PRODUCTS
BUSINESS BANKING ONLINE
BUSINESS ONLINE BANKING
COMMERCIAL BANK ACCOUNTS TYPES
CITI CREDIT CARD
CITI OFFERS
SALARY ACCOUNT
SALARY ACCOUNT CONVERSION
CONVERSION OF SALARY ACCOUNT
SALARY
C2R
CONVERSION TO RETAIL ACCOUNT
BUSINESS LOAN
BUSINESS LOANS
MSME LOAN
BUSINESS LOAN INTEREST RATE
SMALL BUSINESS LOANS
BANK LOAN FOR BUSINESS
SME LOAN
LOAN FOR BUSINESS
SME BUSINESS LOAN
WORKING CAPITAL LOAN
LOANS FOR SMALL BUSINESS
BUSINESS LOAN IN INDIA
CORPORATE LOAN
QUICK BUSINESS LOANS
COMMERCIAL LOAN
COMMERCIAL LOANS
BUSINESS LOAN INTEREST RATE IN INDIA
MSME LOAN FOR NEW BUSINESS
SME LOANS INDIA
SME FINANCING
SMALL BUSINESS LOANS INDIA
LOAN FOR BUSINESS IN INDIA
BUSINESS LOAN APPLICATION
COMMERCIAL LENDING
SME LOAN INTEREST RATE
APPLY FOR BUSINESS LOAN
SME LOANS IN INDIA
LOAN FOR SME
BUSINESS LOANS ONLINE
FINANCE FOR BUSINESS
LOAN APPLY FOR SMALL BUSINESS
WORKING CAPITAL LOANS FOR SMALL BUSINESS
APPLY BUSINESS LOAN
APPLYING FOR A BUSINESS LOAN
FOREIGN EXCHANGE
FOREX
RISK MANAGEMENT
FOREX TRADING
FOREIGN EXCHANGE RATE
FINANCIAL RISK MANAGEMENT
TREASURY MANAGEMENT
CREDIT RISK MANAGEMENT
ENTERPRISE RISK MANAGEMENT
RISK MANAGEMENT SOLUTIONS
FOREX SERVICES
FOREIGN EXCHANGE TRADING
CORPORATE TREASURY
BUSINESS RISK MANAGEMENT
CORPORATE RISK MANAGEMENT
LIQUIDITY RISK MANAGEMENT
RISK MANAGEMENT SERVICES
FOREIGN EXCHANGE SERVICES
TREASURY MANAGEMENT SYSTEM
TREASURY INVESTMENT AND RISK MANAGEMENT
TREASURY AND RISK MANAGEMENT
RISK MANAGEMENT INDIA
INTEGRATED RISK MANAGEMENT
GLOBAL RISK MANAGEMENT
COMMERCIAL RISK MANAGEMENT
TREASURY MANAGEMENT SOLUTIONS
TREASURY MANAGEMENT SERVICES
TREASURY AND CASH MANAGEMENT
RISK MANAGEMENT PRODUCTS
MOBILE
MOBILE PAYMENT
MOBILE BILL PAYMENT
MOBILE RECHARGE
ELECTRICITY
ELECTRICITY BILL PAYMENT
ELECTRICITY PAYMENT
TELEPHONE
TELEPHONE BILL PAYMENT
TELEPHONE PAYMENT
UTILITY
PAY UTILITY BILLS
UTILITY BILL PAYMENT
PAYMENT OF UTILITY BILL
BILL PAY
DONATIONS
GAS
GAS BILL PAYMENT
CAPITAL FINANCE
WORKING CAPITAL MANAGEMENT
TRADE FINANCE
WORKING CAPITAL FINANCE
LETTERS OF CREDIT
INTERNATIONAL TRADE FINANCE
INTERNATIONAL TRADE AND FINANCE
TRADE FINANCE PRODUCTS
COMMERCIAL FINANCE
BANK LETTER OF CREDIT
IMPORT EXPORT MANAGEMENT
BANK GUARANTEE LETTER
EXPORT AND IMPORT FINANCE
TRADE FINANCE SERVICES
TRADE SERVICES IN BANKING
LETTER OF CREDIT IN INTERNATIONAL TRADE
OPEN ACCOUNT TRADE FINANCE
TRADE FINANCE SOLUTIONS
COMMODITY TRADE FINANCE
TRADE FINANCE AND FOREIGN EXCHANGE
CORPORATE TRADE FINANCE
CASH MANAGEMENT
BUSINESS ACCOUNT
RECEIVABLE MANAGEMENT
CASH MANAGEMENT SERVICES
CORPORATE BANK ACCOUNT
CASH MANAGEMENT SYSTEM
OPEN BUSINESS CHECKING ACCOUNT ONLINE
INTERNATIONAL CASH MANAGEMENT
CASH MANAGEMENT PROCESS
CMS CASH MANAGEMENT
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REPORT YOUR LOST/STOLEN CARD IMMEDIATELY AND REISSUE A NEW CARD IN 3 SIMPLE
STEPS:
* 1
Login to Citibank Online
* 2
Post Login, in the top menu, click on Banking tab (for Debit Card) OR Cards
tab (for Credit Card)
* 3
In Left hand menu, click Report Lost/Stolen card and follow the steps
outlined on the screen Login CTA button: Login Now
Login Now
Note: If you choose "No" under "Do you want a new card?" option and there are no
other active cards linked to your account, your Citibank Online/Citi Mobile
access will also get blocked. In case of reissuance, the new card will be sent
to your registered address.
REPORT YOUR LOST/STOLEN CARD IMMEDIATELY AND REISSUE A NEW CARD IN 3 SIMPLE
STEPS:
* 1
Login to Citi Mobile app
* 2
Post Login, select ‘Report Lost/Stolen Card’ option under ‘Service Requests’
* 3
In Left hand menu, click Report Lost/Stolen card and follow the steps
outlined on the screen Login CTA button: Login Now
Login Now
Note: If you choose "No" under "Do you want a new card?" option and there are no
other active cards linked to your account, your Citibank Online/Citi Mobile
access will also get blocked. In case of reissuance, the new card will be sent
to your registered address.
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01
HOW DO I BLOCK MY CITI CARD AND RE-ISSUE A NEW ONE?
You may block your card using either Citibank Online or Citi Mobile App. Please
follow the steps given below:
CITIBANK ONLINE
* Step 1: Log in to Citibank Online
* Step 2: In the top menu, click on Banking tab (for Debit Card) OR Credit Card
tab (for Credit Card).
* Step 3: In the Left hand menu, click 'Report Lost/Stolen card' and follow the
steps outlined on the screen.
* Step 4: Choose the card you wish to block, select the reason for blocking
(whether lost or stolen) and yes for issuing new card and click ‘Next’
* Step 5: That’s it, you’re done! Your new Citi Card will be on its way!
* Note: When a lost card is blocked, your access to view your account/credit
card online will also be blocked, until a new card is re-issued.
CITI MOBILE
* Step 1: Log in to Citi Mobile
* Step 2: Choose ‘Account Summary’ and select the account/card you want to
block
* Step 3: Click on ‘Block Card Permanently’
* Step 4: Select reason for blocking (whether lost or stolen), yes for issuing
new card and click ‘Continue’
* Step 5: That’s it, you’re done! Your new Citi Card will be on its way!
* Note: When a lost card is blocked, your access to view your account/credit
card online will also be blocked, until a new card is re-issued.
Citibank Online
* Step 1: Log in to Citibank Online
* Step 2: In the top menu, click on Banking tab (for Debit Card) OR Credit Card
tab (for Credit Card).
* Step 3: In the Left hand menu, click 'Report Lost/Stolen card' and follow the
steps outlined on the screen.
* Step 4: Choose the card you wish to block, select the reason for blocking
(whether lost or stolen) and yes for issuing new card and click ‘Next’
* Step 5: That’s it, you’re done! Your new Citi Card will be on its way!
* Note: When a lost card is blocked, your access to view your account/credit
card online will also be blocked, until a new card is re-issued.
Citi Mobile
* Step 1: Log in to Citi Mobile
* Step 2: Choose ‘Account Summary’ and select the account/card you want to
block
* Step 3: Click on ‘Block Card Permanently’
* Step 4: Select reason for blocking (whether lost or stolen), yes for issuing
new card and click ‘Continue’
* Step 5: That’s it, you’re done! Your new Citi Card will be on its way!
* Note: When a lost card is blocked, your access to view your account/credit
card online will also be blocked, until a new card is re-issued.
02
HOW TO SET YOUR USER ID, PASSWORD AND PIN ONLINE?
* 1. Click here and follow the steps given below. Alternatively you can go to
Citibank Online and click on ‘First Time User? Register Now’ on the left.
* 2. Choose your Account type. If you have more than one relationship with the
bank, we recommend choose Suvidha/Banking relationship
* 3. Enter your details, including card number, CVV and date of birth to
proceed
* 4. Authenticate your information using OTP sent to your registered mobile
number
* 5. Choose your User ID, Password and PIN
* 6. That’s it, you’re done! Login to Citibank Online and enjoy seamless
banking services.
03
WHAT ONLINE SERVICES DOES CITIBANK PROVIDE?
Stay home, bank smart! You can access all key services for your bank or card
account from your Citi India Mobile app, available for download on the App Store
or Play Store, or Citibank Online.
Click here to know more.
04
HOW DO I ENABLE MY CREDIT OR DEBIT CARD FOR TRANSACTIONS?
Click here to know more.
05
HOW CAN I VIEW /DOWNLOAD MY BANK ACCOUNT / CREDIT CARD/ LOANS STATEMENT?
Credit Cards
Please Click Here to view/download the statements online.
Banking
Click Here to login to your account and view/download the statements online.
Please also note the steps to be followed on Citibank Online to view/download
the statements:
* Step 1:Select 'Banking'
* Step 2:Select 'View/Download Statements' in the left navigation panel and
proceed
* To download statement on Citi Mobile, login and select ‘Service Requests’ on
the left navigation menu. Click ‘Duplicate Statement Request’ and follow the
instructions given on screen.
Home Loan
Click Here and follow the below steps to view/download the statements online.
* Step 1: Click on ‘View account summary’.
* Step 2: Select the account number of your choice.
* Step 3: The transaction details will be displayed at the bottom of the page.
* Step 4: To view other transactions click on "view transaction" and follow the
procedure displayed.
* Step 5: To download, click on "download account details".
Personal Loan
Please Click Here and follow the below steps to view/download the statements
online.
* Step 1: Click on 'Personal Loan' tab on the top.
* Step 2: Click on '+' button to expand / view the Personal Loan Accounts.
* Step 3: Click on the Personal Loan Account link to view the details of the
Loan Account. You will be able to view four buttons at the bottom of this
page.
* Step 4: Click on the 'View Loan Account Statement' link to view / download
the Loan statement.
* Step 5:You can click 'View Statement Details' to view for last six months OR
select 'From Date' and 'To Date' and click on 'View Statement Details' to
view the statement for a particular period.
To download the statement for last six months or for a date range, choose file
type in the drop down below the 'Download Statement detail' and Save.
06
HOW CAN I CHANGE MY ADDRESS ONLINE?
Click here to know the steps for changing your address online.
07
HOW DO I UPDATE PAN/FORM 15G/FORM 15H?
PAN
To update your Permanent Account Number (PAN), please click Here to log into
Citibank online and submit an attested copy of your PAN Card online.
(Note: The purpose of upload should be 'Update Pan Number')
Alternatively, you can use Citi Mobile to submit documents. Login to Citi
Mobile, on the left panel, select ‘Submit Documents’ and follow the instructions
given on screen
Form 15G/15H
To update your Form 15G/15H, Click Here to login to Citibank online and submit
documents online.
Alternatively, you can use Citi Mobile to submit documents. Login to Citi
Mobile, on the left panel, select ‘Submit Documents’ and follow the instructions
given on screen
08
WHY WAS MY CHEQUE PAYMENT NOT CREDITED TO THE CARD ACCOUNT?
The normal turn-around time for processing of cheque payments is 3 working days.
To avoid a miss on your timely Citi card payment, we recommend that you explore
other faster, hassle free & digitized modes of payment as given below:
* 1. Pay via your Citibank Account Online or through the Citi Mobile® App.
* 2. Alternatively, pay via any other Bank Account using the NEFT/ RTGS.
* 3. View other payment options,click here.
NON- CREDIT OF CHEQUE PAYMENT:
If there is any discrepancy in the cheque, the cheque payment will not be
credited to the card account. Some of the reasons for discrepancy are mentioned
below:
* 1. Card number not mentioned/invalid card number.
* 2. Cheque not signed.
* 3. Cheque is altered.
* 4. Amount in words & figures mismatch.
* 5. Date not written/ invalid date/ cheque is stale/ outdated.
09
HOW DO I DISPUTE A DEBIT CARD/CREDIT CARD TRANSACTION?
Click here to know how to dispute your transaction online.
10
WHAT ARE THE CURRENT OFFERS AVAILABLE ON CITIBANK CREDIT/DEBIT CARDS?
Explore all offers now!
MORE RESULTS
01
HOW TO UNLOCK YOUR CITI CREDIT CARD ONLINE
02
LOANS & REPAYMENT MADE EASY BY CITI
03
INTERNATIONAL REMITTANCES MADE EASY WITH CITI
04
INVEST WITH CITI
05
HOW TO INITIATE FUNDS TRANSFER WITH CITI?
06
ENHANCING SECURITY OF CITI CARD TRANSACTIONS
07
KNOW ALL ABOUT DEMAT ACCOUNTS
08
KNOW YOUR BILLING DATE, PAYMENT DUE DATE AND HOW INTEREST IS CHARGED
09
CITI READY CREDIT SIMPLIFIED
10
NEW JOB? NOW EASILY UPDATE YOUR COMPANY DETAILS ON YOUR PHONE/ONLINE WITH CITI
01
HOW CAN I APPLY FOR A CITIBANK CREDIT CARD AND WHAT IS THE ELIGIBILITY?
Click here to apply for a Citi credit card.
You can also apply for a Citibank Credit Card by visiting Citibank website and
clicking ‘Credit Card’ tab.
02
HOW DO I REDEEM MY REWARD POINTS?
Click here to know all about Citi Credit Card Reward Redemption.
03
HOW DO I CONVERT MY CREDIT CARD SPENDS INTO EMI?
Click here to know how to convert specific transaction on your credit card into
EMI
Click here to know how to convert your Credit Card outstanding into EMI
04
WHAT ARE THE CURRENT OFFERS AVAILABLE ON CITIBANK CREDIT CARDS?
Click here to know the current offers available on your Citibank credit card.
05
WHY IS INTEREST CHARGE LEVIED WHEN I PAID MY CREDIT CARD DUES ON TIME?
Interest charge is applicable if you do not pay the Total Amount Due, as per the
latest statement, in full (100%) by due date and also on all Cash Advances from
the date of transaction till the date of settlement.
Interest charges are calculated by the Average Daily Balance method and will
apply to all balances carried forward and to fresh billing. Interest charges
levied will be based on usage and payment patterns and are subject to periodic
review.
Payment received for card outstanding are allocated in the following order:
* Tax
* Fees
* Interest Charges
* Cash withdrawals
* Purchases
For a detailed description on interest charge calculation, please click here.
06
CAN I PLACE REQUEST TO RECEIVE MY CREDIT CARD AT A NEW MAILING ADDRESS?
To receive your card at a new mailing address, please change your mailing or
non-mailing address following the instructions outlined here.
07
CAN I MAKE CREDIT CARD PAYMENTS VIA A CITIBANK ACCOUNT?
You can make Credit Card Payments easily via Citibank Online or Citi Mobile.
Citibank Online
* Step 1: Log in to Citibank Online your User ID and password (IPIN)
* Step 2: Choose ‘Credit Card’ tab.
* Step 3: Click on ‘Pay Credit Card bill’ and follow the instructions given on
screen.
Alternatively, you can also set up a Standing Instruction to debit your Citibank
Account and credit your Card Account every month. This can be done by logging
onto Citibank Online and placing a request to maintain a Standing Instruction.
Citi Mobile
* Step 1: Log in to Citi Mobile.
* Step 2: On the left navigation panel, choose ‘Bill Pay & Recharge’.
* Step 3: Choose ‘Credit Card bill payment’ and follow the instructions given
on screen.
Alternatively, you can also set up a Standing Instruction to debit your Citibank
Account and credit your Card Account every month. This can be done by logging
onto Citibank Online and placing a request to maintain a Standing Instruction.
08
MY CARD IS ON THE VERGE OF EXPIRY, HOW DO I GET A NEW CARD?
Please click on the options below for details:
Debit Card
Your Debit card will be renewed automatically prior to expiry of the existing
card. The renewed card will be sent to your registered mailing address. The
existing APIN will be applicable on your new ATM card also.
Credit Card
Your credit card will be active till the last day of the month of expiry. The
existing card will be renewed automatically and dispatched 2 weeks prior to the
actual expiry of the card. This is applicable for renewal of add-on cards as
well.
The renewed card will have the same card number, however the CVV will differ.
For security purpose, you should destroy the expired card plastic.
NR
Your Debit Card is valid till the last day of the month and year mentioned on
the Card Validity.
We will issue you a renewal Debit Card in the month in which your old Debit Card
expires. Your new Debit Card will be valid upon the expiry of your existing
card.
Note:- If your account is inactive or dormant or in any other blocked status, we
will not issue you a renewal Debit Card.
09
HOW DO I CHECK CREDIT CARD OUTSTANDING?
To know the Credit Card Outstanding and your Available Credit Limit, please
follow the instructions given below:
Citibank Online
* 1. Login to Citibank Online using your User ID and Internet Pin (IPIN)
* 2. Click on 'View Account Summary' on the left navigation panel for account
balance and transaction details.
* 3. Choose Credit Cards and then choose the particular card you want to check
the account summary
Citi Mobile:
* 1. Login to Citi Mobile
* 2. Click on 'Account Summary' and choose the relevant account
10
HOW DO I CONVERT MY CARD OUTSTANDING TO EMI?
Citibank Online:
* 1. Login to Citibank Online
* 2. Go to ‘Credit Card’ and select on ‘Click an EMI’
* 3. Click on the transaction you wish to convert to EMI
* 4. Choose tenure of repayment and confirm
* 5. That’s it, you’re done!
Citibank Mobile:
* 1. Login to Citi Mobile
* 2. On the left-hand burger menu, choose ‘Loans and EMIs on Credit Card’
* 3. Choose ‘Convert credit card outstanding into EMI’ to check your
eligibility and apply
11
WHY WAS MY CHEQUE PAYMENT NOT CREDITED TO THE CARD ACCOUNT?
The normal turn-around time for processing of cheque payments is 3 working days.
To avoid a miss on your timely Citi card payment, we recommend that you explore
other faster, hassle free & digitized modes of payment as given below:
* Pay via your Citibank Account Online or through the Citi Mobile® App.
* Alternatively, pay via any other Bank Account using the NEFT/ RTGS.
* View other payment options,click here.
NON- CREDIT OF CHEQUE PAYMENT:
If there is any discrepancy in the cheque, the cheque payment will not be
credited to the card account. Some of the reasons for discrepancy are mentioned
below:
* Card number not mentioned/invalid card number.
* Cheque not signed
* Cheque is altered.
* Amount in words & figures mismatch
* Date not written/ invalid date/ cheque is stale/ outdated
01
HOW DO I OPEN AN ACCOUNT WITH CITIBANK?
Please click on the options below for details:
CitiGold, Citi Priority
For opening a CitiGold account, please provide your contact details here and we
shall contact you to assist with account opening.
For opening a Citi Priority Account, please provide your contact details here
and we shall contact you to assist with account opening.
Citibank Suvidha Corporate Salary Account
Citibank Suvidha Corporate Salary Account is offered to employees of
organization that have an on-going salary account tie-up with us. Please click
here to check your eligibility and apply for a Citibank Suvidha Corporate Salary
Account.
Employee Reimbursement Account (ERA)
ERA is offered only if you hold a Citibank Suvidha Corporate Salary Account. You
may contact your Human Resource or Payroll department to check the corporate
tie-up or to obtain the contact details of our Corporate Relationship Managers.
Ready Credit Account
Citibank ready credit is an overdraft facility offered to select Suvidha
Corporate Salary Account holders. To know more about this facility, please click
here.
Kindly note: Issuance of Citibank Ready Credit Line and Loan facility is at the
sole discretion of the bank and subject to its internal credit processing
criteria.
Investment Services Account (ISA)
You can open an Investment Services Account (ISA) with us via Citi Mobile App –
You can open your ISA on mobile in just 3 simple steps;
* 1. Login into Citi Mobile App and click on ‘Grow Your Money’ and select
‘Start Now’ option
* 2. Enter basic information such as country / place of birth and gross annual
income and authenticate using OTP
* 3. Complete your Risk Profiling and Product Category Knowledge (PCK) to start
investing
Demat Account & Domestic Mutual Fund Account
Kindly visit the nearest Citibank branch with your identity proof, address
proof, pan card and a recent passport size photograph.
Fixed Deposit
To book a fixed deposit, please follow the steps below:
Citi Mobile:
* 1. Login to Citi Mobile
* 2. On the left panel, choose ‘Deposits’
* 3. Click ‘Book a deposit’ and follow the instructions given on screen
Citibank Online
* 1. Login to Citibank Online using your User ID and IPIN
* 2. Click on the ‘Investments’ option on the top navigation panel.
* 3. Select ‘Deposits’.
* 4. Choose ‘Book Deposits’ and follow the instructions.
CitiBusiness
For opening a CitiBusiness account, please provide your contact details here and
we shall contact you to assist with account opening.
02
HOW DO I CHECK ACCOUNT BALANCE OUTSTANDING?
Citibank Online
* 1. Login to Citibank Online using your User ID and Internet Pin (IPIN)
* 2. Click on 'View Account Summary' on the left navigation panel for account
balance and transaction details.
Citi Mobile:
* 1. Login to Citi Mobile
* 2. Click on 'Account Summary' and choose the relevant account
You can also refer to your monthly statements
03
AT WHAT RATE DO I EARN INTEREST ON MY DEPOSITS AND SAVINGS ACCOUNT?
Please click here for our current deposit interest rates.
04
HOW DO I REQUEST FOR A NEW DEBIT CARD?
For debit card reissuance (on lost / stolen / damaged cards), please login to
Citibank Online and follow the steps below:
* Step 1: Select 'Banking'.
* Step 2: Select 'Other Services and Queries' on the left navigation panel.
* Step 3: Click on 'Reissue card'.
* Step 4: Choose the card number and proceed to reissue the card.
You can click here to request/change/retrieve your ATM PIN online.
Alternatively, for changing your ATM, you may follow the steps mentioned below:
* Step 1: Login to Citibank Online.
* Step 2: Select ‘Banking’ / ‘Credit card.
* Step 3: Click ‘PIN related’ on the left navigation panel.
* Step 4: Select ‘ATM PIN’ for Debit Cards and ‘Generate Credit Card PIN’ for
Credit Cards
* Step 5: Select the appropriate card number and proceed with the instructions
given on screen.
05
MY ACCOUNT IS INACTIVE, HOW DO I ACTIVATE IT?
Click here to know how to re-activate your dormant account.
06
HOW DO I CONVERT MY ACCOUNT TO A CITIBANK SUVIDHA CORPORATE SALARY ACCOUNT?
Please click here to check your eligibility and apply for a Citibank Suvidha
Salary Account.
07
HOW DO I GET AN ATM PIN (APIN)?
Click here to request/change/retrieve your ATM PIN.
Alternatively, for changing your ATM, you may follow the steps mentioned below:
* Step 1: Login to Citibank Online.
* Step 2: Select ‘Banking’ / ‘Credit card’.
* Step 3: Click ‘PIN related’ on the left navigation panel.
* Step 4: Select ‘ATM PIN’ for Debit Cards and ‘Generate Credit Card PIN’ for
Credit Cards.
* Step 5: Select the appropriate card number and proceed with the instructions
given on screen.
08
CAN I BOOK A DEPOSIT THROUGH CITIBANK ONLINE?
Yes, you can book deposits through both Citibank Online and Citi Mobile. Please
follow the instructions given below:
Citibank Online:
* Step1: Login to Citibank Online using your User ID and IPIN.
* Step2: Click n ‘Investments’ option on the top navigation panel.
* Step3: Select ‘Deposits’
* Step4: Choose ‘Book Now’ and follow the instructions given on screen.
Citi Mobile
* Step 1: Log in to Citi Mobile.
* Step 2: On the left navigation panel, choose ‘Deposit’.
* Step 3: In the drop-down menu, choose ‘Book a deposit’ and follow the
instructions given on screen.
Important: In case you hold a joint account with ‘Either or Survivor’ signature
rule, fixed deposits can be booked or closed online only if the Joint Holder
Deposit Consent form is updated in the bank records.
Please submit a signed Joint holder Deposit Consent Form at the branch or mail
it to –
* Citibank N.A. ., Mail Room,
* ACROPOLIS, 9th Floor,
* New Door No.148 (Old No.68),
* Dr. Radhakrishnan Salai, Mylapore,
* Chennai – 600 004
09
CAN I INVEST IN MUTUAL FUNDS THROUGH CITIBANK ONLINE?
I do not have investment Services account:
You can open an Investment Services Account (ISA) with us via Citi Mobile App.
The steps are given below:
* 1. Login into Citi Mobile App and click on ‘Grow Your Money’ and select
‘Start Now’ option
* 2. Enter basic information such as country / place of birth and gross annual
income and authenticate using OTP
* 3. Complete your Risk Profiling and Product Category Knowledge (PCK) to start
investing (or)
Note: You will be able to invest in funds of a particular Asset Management
Company (AMC), only after you have completed the Foreign Account Tax Compliance
Act (FATCA) requirements by visiting the website of the respective AMC. FATCA
places restrictions on US persons from using any financial institutions like
banks, mutual fund houses, etc.
I have an investment Services Account:
If you have an ISA with us, you can start investing online via:
Citi Mobile App:
* 1. Login into Citi Mobile App
* 2. Click on ‘Grow Your Money’ and select ‘Explore Funds’ option. With
‘Explore Funds’, you will be able to see CitiChoice funds, a shortlist of
mutual funds based on your risk appetite.
* 3. Select any one of ‘Equity, Debt, Liquid or ELSS’ – you will see a list of
funds in that fund type
* 4. Click on any fund of your choice basis detailed fund and AMC information
in ‘Fund Snapshot’.
* 5. Click on ‘Invest Now’
Citibank Online –
* 1. Login into Citibank Online using user User ID and Password
* 2. Click on ‘Investments’ tab and then click on the ISA account under ‘Mutual
Funds’ section
* 3. Click on ‘Buy Mutual Funds’ under ‘Trade Now’ section
* 4. You can see NAV details by clicking on ‘View NAV’ under ‘View Details’
section
10
WHAT IS READY CREDIT AND HOW CAN I APPLY FOR IT?
Citibank ready credit is an overdraft facility offered to select Suvidha
Corporate Salary Account holders. To know more about this facility, please click
here.
01
I HAVE RECEIVED A LOAN OFFER ON MY CREDIT CARD, WHAT IS THE PROCEDURE TO AVAIL
THE SAME?
Please follow the instructions given in the offer mail to avail the loan offered
on your credit card.
Alternatively, you can follow the steps mentioned below.
Citibank Online:
* Click here to check your eligibility and book.
Citi Mobile:
* 1. Login to Citi Mobile
* 2. On the left burger menu, choose ‘Loans and EMIs on Credit Card
* 3. Click ‘Loan on Credit Card’
* 4. If you are eligible, follow the instructions given on screen
For more information, click here.
02
HOW DO I CHECK MY ELIGIBILITY FOR LOAN ON MY CREDIT CARD?
Citi Quick Cash is an exclusive installment facility offered to select Citi
Credit Cardholders, which may be within or above the credit line. It can be
conveniently availed through Citibank Mobile App or Citibank Online.
Click here to check your eligibility and book.
For more information, click here
NOTE: Loan sanctions will have to confirm to certain criteria.
03
HOW DO I CONVERT MY CREDIT CARD SPENDS INTO EMI?
Click here to know how to convert specific transaction on your credit card into
EMI
Click here to know how to convert your Credit Card outstanding into EMI
04
WHAT IS THE RATE OF INTEREST AND THE EMI AMOUNT FOR A LOAN ON THE CREDIT CARD?
Interest charges are calculated by the reducing balance method. For new loans
interest rate is dynamic and can change month on month based on business
decision. The rate of interest and the EMI amount will be communicated at the
time of processing the loan.
The first EMI gets billed in the immediate statement that is sent to you post
availing the loan.The EMI will be billed in the monthly credit card statement
and also included as part of the Minimum Amount Due every month.
In case the loan is booked against the credit limit, the entire loan amount
blocks the credit limit on the card. As and when the loan installments are
billed on the card and paid, the limit will be released up to the principal
component
05
HOW CAN I APPLY FOR CITIBANK PERSONAL LOAN?
To apply for a Citi Personal Loan, please fill the Click 4 Call form on our
website and our representatives will be happy to help you.
If you hold a Citibank savings account, you can also apply for the same by
logging onto your Citibank Online account.
06
HOW CAN I CONFIRM DETAILS REGARDING MY PERSONAL LOAN ACCOUNT?
You can view the loan details on your welcome letter. You can view/download
welcome letter online by following below steps:-
* Step 1: Login to Citibank Online by using your User ID and IPIN. Click on
'Personal Loan' tab on the top.
* Step 2: Click on '+' button to expand / view the Personal Loan Accounts.
* Step 3: Click on the Personal Loan Account link to view the details of the
Loan Account.
* Step 4:Click on the link at the bottom of the page to view/download the
welcome letter.
The loan details will be also available in the welcome letter sent to your
mailing address when the Personal loan was sanctioned.
07
WHAT IS THE MERCHANT EMI CONVERSION?
Citi PayLite is a facility offered to Citi Credit Cardholders to convert their
purchases into easy monthly installments. Any eligible purchase greater than ₹
2500 can be converted into flexible EMIs before the payment due date.
Please click here to convert your credit card purchase to EMI in just a few
clicks.
Alternatively, you can follow the instructions given below to convert your
transaction to EMI on Citibank Online/Citi Mobile.
Citibank Online
* 1. Login to Citibank Online with your User ID and Password (IPIN)
* 2. Click ‘Credit Card’ tab
* 3. Click on ‘Click an EMI’ and follow the instructions given on screen
Citibank Mobile:
* 1. Login to Citi Mobile
* 2. On the left panel, choose ‘Loans and EMIs on Credit Card’
* 3. Click ‘Convert credit Card transactions to EMI’
* 4. Select the transaction you wish to convert to EMI and follow the
instructions outlined
For more information, click here.
08
HOW DO I CONVERT THE OUTSTANDING BALANCE ON MY CREDIT CARD INTO EMI?
Citi FlexiBill is a facility offered to eligible Credit Cardholders to convert
their card outstanding into easy monthly installments.
Click here to check your eligibility and book.
For more information on Citi FlexiBill, please click here.
09
HOW DO I AVAIL A CITIBANK HOME LOAN?
Please click here to apply for a Citibank Home Loan.
Alternatively, you can go to Citibank website and click on ‘Home Loan’ tab to
know more.
10
CAN I AVAIL AN ENHANCEMENT ON MY EXISTING HOME LOAN WHEN I TRANSFER TO CITIBANK?
You can not only transfer your existing Loan to Citibank, but you can also avail
an enhancement up to Rs 3 Crores for any of your personal, business or
professional needs. You can also use the enhancement funds to close your other
Loans with other institutions.
11
WHAT MORTGAGES DO YOU OFFER?
Citibank presents to you the widest range of home loan solutions to make your
dream home a reality.
Click here to know more about the various mortgage offerings we provide.
Please visit Citi Online, click 'Service Center', select 'Write to us' and raise
a complaint or request.
You can also contact our 24 hour Citiphone Banking Service on +97 14 3114000.
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REPORT YOUR LOST/STOLEN CARD IMMEDIATELY AND REISSUE A NEW CARD IN 3 SIMPLE
STEPS:
* 1
Login to Citibank Online
* 2
Post Login, in the top menu, click on Banking tab (for Debit Card) OR Cards
tab (for Credit Card)
* 3
In Left hand menu, click Report Lost/Stolen card and follow the steps
outlined on the screen Login CTA button: Login Now
Login Now
Note: If you choose "No" under "Do you want a new card?" option and there are no
other active cards linked to your account, your Citibank Online/Citi Mobile
access will also get blocked. In case of reissuance, the new card will be sent
to your registered address.
REPORT YOUR LOST/STOLEN CARD IMMEDIATELY AND REISSUE A NEW CARD IN 3 SIMPLE
STEPS:
* 1
Login to Citi Mobile app
* 2
Post Login, select ‘Report Lost/Stolen Card’ option under ‘Service Requests’
* 3
In Left hand menu, click Report Lost/Stolen card and follow the steps
outlined on the screen Login CTA button: Login Now
Login Now
Note: If you choose "No" under "Do you want a new card?" option and there are no
other active cards linked to your account, your Citibank Online/Citi Mobile
access will also get blocked. In case of reissuance, the new card will be sent
to your registered address.
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01
HOW DO I BLOCK MY CITI CARD AND RE-ISSUE A NEW ONE?
You may block your card using either Citibank Online or Citi Mobile App. Please
follow the steps given below:
CITIBANK ONLINE
* Step 1: Log in to Citibank Online
* Step 2: In the top menu, click on Banking tab (for Debit Card) OR Credit Card
tab (for Credit Card).
* Step 3: In the Left hand menu, click 'Report Lost/Stolen card' and follow the
steps outlined on the screen.
* Step 4: Choose the card you wish to block, select the reason for blocking
(whether lost or stolen) and yes for issuing new card and click ‘Next’
* Step 5: That’s it, you’re done! Your new Citi Card will be on its way!
* Note: When a lost card is blocked, your access to view your account/credit
card online will also be blocked, until a new card is re-issued.
CITI MOBILE
* Step 1: Log in to Citi Mobile
* Step 2: Choose ‘Account Summary’ and select the account/card you want to
block
* Step 3: Click on ‘Block Card Permanently’
* Step 4: Select reason for blocking (whether lost or stolen), yes for issuing
new card and click ‘Continue’
* Step 5: That’s it, you’re done! Your new Citi Card will be on its way!
* Note: When a lost card is blocked, your access to view your account/credit
card online will also be blocked, until a new card is re-issued.
Citibank Online
* Step 1: Log in to Citibank Online
* Step 2: In the top menu, click on Banking tab (for Debit Card) OR Credit Card
tab (for Credit Card).
* Step 3: In the Left hand menu, click 'Report Lost/Stolen card' and follow the
steps outlined on the screen.
* Step 4: Choose the card you wish to block, select the reason for blocking
(whether lost or stolen) and yes for issuing new card and click ‘Next’
* Step 5: That’s it, you’re done! Your new Citi Card will be on its way!
* Note: When a lost card is blocked, your access to view your account/credit
card online will also be blocked, until a new card is re-issued.
Citi Mobile
* Step 1: Log in to Citi Mobile
* Step 2: Choose ‘Account Summary’ and select the account/card you want to
block
* Step 3: Click on ‘Block Card Permanently’
* Step 4: Select reason for blocking (whether lost or stolen), yes for issuing
new card and click ‘Continue’
* Step 5: That’s it, you’re done! Your new Citi Card will be on its way!
* Note: When a lost card is blocked, your access to view your account/credit
card online will also be blocked, until a new card is re-issued.
02
HOW TO SET YOUR USER ID, PASSWORD AND PIN ONLINE?
* 1. Click here and follow the steps given below. Alternatively you can go to
Citibank Online and click on ‘First Time User? Register Now’ on the left.
* 2. Choose your Account type. If you have more than one relationship with the
bank, we recommend choose Suvidha/Banking relationship
* 3. Enter your details, including card number, CVV and date of birth to
proceed
* 4. Authenticate your information using OTP sent to your registered mobile
number
* 5. Choose your User ID, Password and PIN
* 6. That’s it, you’re done! Login to Citibank Online and enjoy seamless
banking services.
03
WHAT ONLINE SERVICES DOES CITIBANK PROVIDE?
Stay home, bank smart! You can access all key services for your bank or card
account from your Citi India Mobile app, available for download on the App Store
or Play Store, or Citibank Online.
Click here to know more.
04
HOW DO I ENABLE MY CREDIT OR DEBIT CARD FOR TRANSACTIONS?
Click here to know more.
05
HOW CAN I VIEW /DOWNLOAD MY BANK ACCOUNT / CREDIT CARD/ LOANS STATEMENT?
Credit Cards
Please Click Here to view/download the statements online.
Banking
Click Here to login to your account and view/download the statements online.
Please also note the steps to be followed on Citibank Online to view/download
the statements:
* Step 1:Select 'Banking'
* Step 2:Select 'View/Download Statements' in the left navigation panel and
proceed
* To download statement on Citi Mobile, login and select ‘Service Requests’ on
the left navigation menu. Click ‘Duplicate Statement Request’ and follow the
instructions given on screen.
Home Loan
Click Here and follow the below steps to view/download the statements online.
* Step 1: Click on ‘View account summary’.
* Step 2: Select the account number of your choice.
* Step 3: The transaction details will be displayed at the bottom of the page.
* Step 4: To view other transactions click on "view transaction" and follow the
procedure displayed.
* Step 5: To download, click on "download account details".
Personal Loan
Please Click Here and follow the below steps to view/download the statements
online.
* Step 1: Click on 'Personal Loan' tab on the top.
* Step 2: Click on '+' button to expand / view the Personal Loan Accounts.
* Step 3: Click on the Personal Loan Account link to view the details of the
Loan Account. You will be able to view four buttons at the bottom of this
page.
* Step 4: Click on the 'View Loan Account Statement' link to view / download
the Loan statement.
* Step 5:You can click 'View Statement Details' to view for last six months OR
select 'From Date' and 'To Date' and click on 'View Statement Details' to
view the statement for a particular period.
To download the statement for last six months or for a date range, choose file
type in the drop down below the 'Download Statement detail' and Save.
06
HOW CAN I CHANGE MY ADDRESS ONLINE?
Click here to know the steps for changing your address online.
07
HOW DO I UPDATE PAN/FORM 15G/FORM 15H?
PAN
To update your Permanent Account Number (PAN), please click Here to log into
Citibank online and submit an attested copy of your PAN Card online.
(Note: The purpose of upload should be 'Update Pan Number')
Alternatively, you can use Citi Mobile to submit documents. Login to Citi
Mobile, on the left panel, select ‘Submit Documents’ and follow the instructions
given on screen
Form 15G/15H
To update your Form 15G/15H, Click Here to login to Citibank online and submit
documents online.
Alternatively, you can use Citi Mobile to submit documents. Login to Citi
Mobile, on the left panel, select ‘Submit Documents’ and follow the instructions
given on screen
08
WHY WAS MY CHEQUE PAYMENT NOT CREDITED TO THE CARD ACCOUNT?
The normal turn-around time for processing of cheque payments is 3 working days.
To avoid a miss on your timely Citi card payment, we recommend that you explore
other faster, hassle free & digitized modes of payment as given below:
* 1. Pay via your Citibank Account Online or through the Citi Mobile® App.
* 2. Alternatively, pay via any other Bank Account using the NEFT/ RTGS.
* 3. View other payment options,click here.
NON- CREDIT OF CHEQUE PAYMENT:
If there is any discrepancy in the cheque, the cheque payment will not be
credited to the card account. Some of the reasons for discrepancy are mentioned
below:
* 1. Card number not mentioned/invalid card number.
* 2. Cheque not signed.
* 3. Cheque is altered.
* 4. Amount in words & figures mismatch.
* 5. Date not written/ invalid date/ cheque is stale/ outdated.
09
HOW DO I DISPUTE A DEBIT CARD/CREDIT CARD TRANSACTION?
Click here to know how to dispute your transaction online.
10
WHAT ARE THE CURRENT OFFERS AVAILABLE ON CITIBANK CREDIT/DEBIT CARDS?
Explore all offers now!
01
HOW TO UNLOCK YOUR CITI CREDIT CARD ONLINE
02
LOANS & REPAYMENT MADE EASY BY CITI
03
INTERNATIONAL REMITTANCES MADE EASY WITH CITI
04
INVEST WITH CITI
05
HOW TO INITIATE FUNDS TRANSFER WITH CITI?
06
ENHANCING SECURITY OF CITI CARD TRANSACTIONS
07
KNOW ALL ABOUT DEMAT ACCOUNTS
08
KNOW YOUR BILLING DATE, PAYMENT DUE DATE AND HOW INTEREST IS CHARGED
09
CITI READY CREDIT SIMPLIFIED
10
NEW JOB? NOW EASILY UPDATE YOUR COMPANY DETAILS ON YOUR PHONE/ONLINE WITH CITI
01
HOW CAN I APPLY FOR A CITIBANK CREDIT CARD AND WHAT IS THE ELIGIBILITY?
Click here to apply for a Citi credit card.
You can also apply for a Citibank Credit Card by visiting Citibank website and
clicking ‘Credit Card’ tab.
02
HOW DO I REDEEM MY REWARD POINTS?
Click here to know all about Citi Credit Card Reward Redemption.
03
HOW DO I CONVERT MY CREDIT CARD SPENDS INTO EMI?
Click here to know how to convert specific transaction on your credit card into
EMI
Click here to know how to convert your Credit Card outstanding into EMI
04
WHAT ARE THE CURRENT OFFERS AVAILABLE ON CITIBANK CREDIT CARDS?
Click here to know the current offers available on your Citibank credit card.
05
WHY IS INTEREST CHARGE LEVIED WHEN I PAID MY CREDIT CARD DUES ON TIME?
Interest charge is applicable if you do not pay the Total Amount Due, as per the
latest statement, in full (100%) by due date and also on all Cash Advances from
the date of transaction till the date of settlement.
Interest charges are calculated by the Average Daily Balance method and will
apply to all balances carried forward and to fresh billing. Interest charges
levied will be based on usage and payment patterns and are subject to periodic
review.
Payment received for card outstanding are allocated in the following order:
* Tax
* Fees
* Interest Charges
* Cash withdrawals
* Purchases
For a detailed description on interest charge calculation, please click here.
06
CAN I PLACE REQUEST TO RECEIVE MY CREDIT CARD AT A NEW MAILING ADDRESS?
To receive your card at a new mailing address, please change your mailing or
non-mailing address following the instructions outlined here.
07
CAN I MAKE CREDIT CARD PAYMENTS VIA A CITIBANK ACCOUNT?
You can make Credit Card Payments easily via Citibank Online or Citi Mobile.
Citibank Online
* Step 1: Log in to Citibank Online your User ID and password (IPIN)
* Step 2: Choose ‘Credit Card’ tab.
* Step 3: Click on ‘Pay Credit Card bill’ and follow the instructions given on
screen.
Alternatively, you can also set up a Standing Instruction to debit your Citibank
Account and credit your Card Account every month. This can be done by logging
onto Citibank Online and placing a request to maintain a Standing Instruction.
Citi Mobile
* Step 1: Log in to Citi Mobile.
* Step 2: On the left navigation panel, choose ‘Bill Pay & Recharge’.
* Step 3: Choose ‘Credit Card bill payment’ and follow the instructions given
on screen.
Alternatively, you can also set up a Standing Instruction to debit your Citibank
Account and credit your Card Account every month. This can be done by logging
onto Citibank Online and placing a request to maintain a Standing Instruction.
08
MY CARD IS ON THE VERGE OF EXPIRY, HOW DO I GET A NEW CARD?
Please click on the options below for details:
Debit Card
Your Debit card will be renewed automatically prior to expiry of the existing
card. The renewed card will be sent to your registered mailing address. The
existing APIN will be applicable on your new ATM card also.
Credit Card
Your credit card will be active till the last day of the month of expiry. The
existing card will be renewed automatically and dispatched 2 weeks prior to the
actual expiry of the card. This is applicable for renewal of add-on cards as
well.
The renewed card will have the same card number, however the CVV will differ.
For security purpose, you should destroy the expired card plastic.
NR
Your Debit Card is valid till the last day of the month and year mentioned on
the Card Validity.
We will issue you a renewal Debit Card in the month in which your old Debit Card
expires. Your new Debit Card will be valid upon the expiry of your existing
card.
Note:- If your account is inactive or dormant or in any other blocked status, we
will not issue you a renewal Debit Card.
09
HOW DO I CHECK CREDIT CARD OUTSTANDING?
To know the Credit Card Outstanding and your Available Credit Limit, please
follow the instructions given below:
Citibank Online
* 1. Login to Citibank Online using your User ID and Internet Pin (IPIN)
* 2. Click on 'View Account Summary' on the left navigation panel for account
balance and transaction details.
* 3. Choose Credit Cards and then choose the particular card you want to check
the account summary
Citi Mobile:
* 1. Login to Citi Mobile
* 2. Click on 'Account Summary' and choose the relevant account
10
HOW DO I CONVERT MY CARD OUTSTANDING TO EMI?
Citibank Online:
* 1. Login to Citibank Online
* 2. Go to ‘Credit Card’ and select on ‘Click an EMI’
* 3. Click on the transaction you wish to convert to EMI
* 4. Choose tenure of repayment and confirm
* 5. That’s it, you’re done!
Citibank Mobile:
* 1. Login to Citi Mobile
* 2. On the left-hand burger menu, choose ‘Loans and EMIs on Credit Card’
* 3. Choose ‘Convert credit card outstanding into EMI’ to check your
eligibility and apply
11
WHY WAS MY CHEQUE PAYMENT NOT CREDITED TO THE CARD ACCOUNT?
The normal turn-around time for processing of cheque payments is 3 working days.
To avoid a miss on your timely Citi card payment, we recommend that you explore
other faster, hassle free & digitized modes of payment as given below:
* Pay via your Citibank Account Online or through the Citi Mobile® App.
* Alternatively, pay via any other Bank Account using the NEFT/ RTGS.
* View other payment options,click here.
NON- CREDIT OF CHEQUE PAYMENT:
If there is any discrepancy in the cheque, the cheque payment will not be
credited to the card account. Some of the reasons for discrepancy are mentioned
below:
* Card number not mentioned/invalid card number.
* Cheque not signed
* Cheque is altered.
* Amount in words & figures mismatch
* Date not written/ invalid date/ cheque is stale/ outdated
01
HOW DO I OPEN AN ACCOUNT WITH CITIBANK?
Please click on the options below for details:
CitiGold, Citi Priority
For opening a CitiGold account, please provide your contact details here and we
shall contact you to assist with account opening.
For opening a Citi Priority Account, please provide your contact details here
and we shall contact you to assist with account opening.
Citibank Suvidha Corporate Salary Account
Citibank Suvidha Corporate Salary Account is offered to employees of
organization that have an on-going salary account tie-up with us. Please click
here to check your eligibility and apply for a Citibank Suvidha Corporate Salary
Account.
Employee Reimbursement Account (ERA)
ERA is offered only if you hold a Citibank Suvidha Corporate Salary Account. You
may contact your Human Resource or Payroll department to check the corporate
tie-up or to obtain the contact details of our Corporate Relationship Managers.
Ready Credit Account
Citibank ready credit is an overdraft facility offered to select Suvidha
Corporate Salary Account holders. To know more about this facility, please click
here.
Kindly note: Issuance of Citibank Ready Credit Line and Loan facility is at the
sole discretion of the bank and subject to its internal credit processing
criteria.
Investment Services Account (ISA)
You can open an Investment Services Account (ISA) with us via Citi Mobile App –
You can open your ISA on mobile in just 3 simple steps;
* 1. Login into Citi Mobile App and click on ‘Grow Your Money’ and select
‘Start Now’ option
* 2. Enter basic information such as country / place of birth and gross annual
income and authenticate using OTP
* 3. Complete your Risk Profiling and Product Category Knowledge (PCK) to start
investing
Demat Account & Domestic Mutual Fund Account
Kindly visit the nearest Citibank branch with your identity proof, address
proof, pan card and a recent passport size photograph.
Fixed Deposit
To book a fixed deposit, please follow the steps below:
Citi Mobile:
* 1. Login to Citi Mobile
* 2. On the left panel, choose ‘Deposits’
* 3. Click ‘Book a deposit’ and follow the instructions given on screen
Citibank Online
* 1. Login to Citibank Online using your User ID and IPIN
* 2. Click on the ‘Investments’ option on the top navigation panel.
* 3. Select ‘Deposits’.
* 4. Choose ‘Book Deposits’ and follow the instructions.
CitiBusiness
For opening a CitiBusiness account, please provide your contact details here and
we shall contact you to assist with account opening.
02
HOW DO I CHECK ACCOUNT BALANCE OUTSTANDING?
Citibank Online
* 1. Login to Citibank Online using your User ID and Internet Pin (IPIN)
* 2. Click on 'View Account Summary' on the left navigation panel for account
balance and transaction details.
Citi Mobile:
* 1. Login to Citi Mobile
* 2. Click on 'Account Summary' and choose the relevant account
You can also refer to your monthly statements
03
AT WHAT RATE DO I EARN INTEREST ON MY DEPOSITS AND SAVINGS ACCOUNT?
Please click here for our current deposit interest rates.
04
HOW DO I REQUEST FOR A NEW DEBIT CARD?
For debit card reissuance (on lost / stolen / damaged cards), please login to
Citibank Online and follow the steps below:
* Step 1: Select 'Banking'.
* Step 2: Select 'Other Services and Queries' on the left navigation panel.
* Step 3: Click on 'Reissue card'.
* Step 4: Choose the card number and proceed to reissue the card.
You can click here to request/change/retrieve your ATM PIN online.
Alternatively, for changing your ATM, you may follow the steps mentioned below:
* Step 1: Login to Citibank Online.
* Step 2: Select ‘Banking’ / ‘Credit card.
* Step 3: Click ‘PIN related’ on the left navigation panel.
* Step 4: Select ‘ATM PIN’ for Debit Cards and ‘Generate Credit Card PIN’ for
Credit Cards
* Step 5: Select the appropriate card number and proceed with the instructions
given on screen.
05
MY ACCOUNT IS INACTIVE, HOW DO I ACTIVATE IT?
Click here to know how to re-activate your dormant account.
06
HOW DO I CONVERT MY ACCOUNT TO A CITIBANK SUVIDHA CORPORATE SALARY ACCOUNT?
Please click here to check your eligibility and apply for a Citibank Suvidha
Salary Account.
07
HOW DO I GET AN ATM PIN (APIN)?
Click here to request/change/retrieve your ATM PIN.
Alternatively, for changing your ATM, you may follow the steps mentioned below:
* Step 1: Login to Citibank Online.
* Step 2: Select ‘Banking’ / ‘Credit card’.
* Step 3: Click ‘PIN related’ on the left navigation panel.
* Step 4: Select ‘ATM PIN’ for Debit Cards and ‘Generate Credit Card PIN’ for
Credit Cards.
* Step 5: Select the appropriate card number and proceed with the instructions
given on screen.
08
CAN I BOOK A DEPOSIT THROUGH CITIBANK ONLINE?
Yes, you can book deposits through both Citibank Online and Citi Mobile. Please
follow the instructions given below:
Citibank Online:
* Step1: Login to Citibank Online using your User ID and IPIN.
* Step2: Click n ‘Investments’ option on the top navigation panel.
* Step3: Select ‘Deposits’
* Step4: Choose ‘Book Now’ and follow the instructions given on screen.
Citi Mobile
* Step 1: Log in to Citi Mobile.
* Step 2: On the left navigation panel, choose ‘Deposit’.
* Step 3: In the drop-down menu, choose ‘Book a deposit’ and follow the
instructions given on screen.
Important: In case you hold a joint account with ‘Either or Survivor’ signature
rule, fixed deposits can be booked or closed online only if the Joint Holder
Deposit Consent form is updated in the bank records.
Please submit a signed Joint holder Deposit Consent Form at the branch or mail
it to –
* Citibank N.A. ., Mail Room,
* ACROPOLIS, 9th Floor,
* New Door No.148 (Old No.68),
* Dr. Radhakrishnan Salai, Mylapore,
* Chennai – 600 004
09
CAN I INVEST IN MUTUAL FUNDS THROUGH CITIBANK ONLINE?
I do not have investment Services account:
You can open an Investment Services Account (ISA) with us via Citi Mobile App.
The steps are given below:
* 1. Login into Citi Mobile App and click on ‘Grow Your Money’ and select
‘Start Now’ option
* 2. Enter basic information such as country / place of birth and gross annual
income and authenticate using OTP
* 3. Complete your Risk Profiling and Product Category Knowledge (PCK) to start
investing (or)
Note: You will be able to invest in funds of a particular Asset Management
Company (AMC), only after you have completed the Foreign Account Tax Compliance
Act (FATCA) requirements by visiting the website of the respective AMC. FATCA
places restrictions on US persons from using any financial institutions like
banks, mutual fund houses, etc.
I have an investment Services Account:
If you have an ISA with us, you can start investing online via:
Citi Mobile App:
* 1. Login into Citi Mobile App
* 2. Click on ‘Grow Your Money’ and select ‘Explore Funds’ option. With
‘Explore Funds’, you will be able to see CitiChoice funds, a shortlist of
mutual funds based on your risk appetite.
* 3. Select any one of ‘Equity, Debt, Liquid or ELSS’ – you will see a list of
funds in that fund type
* 4. Click on any fund of your choice basis detailed fund and AMC information
in ‘Fund Snapshot’.
* 5. Click on ‘Invest Now’
Citibank Online –
* 1. Login into Citibank Online using user User ID and Password
* 2. Click on ‘Investments’ tab and then click on the ISA account under ‘Mutual
Funds’ section
* 3. Click on ‘Buy Mutual Funds’ under ‘Trade Now’ section
* 4. You can see NAV details by clicking on ‘View NAV’ under ‘View Details’
section
10
WHAT IS READY CREDIT AND HOW CAN I APPLY FOR IT?
Citibank ready credit is an overdraft facility offered to select Suvidha
Corporate Salary Account holders. To know more about this facility, please click
here.
01
I HAVE RECEIVED A LOAN OFFER ON MY CREDIT CARD, WHAT IS THE PROCEDURE TO AVAIL
THE SAME?
Please follow the instructions given in the offer mail to avail the loan offered
on your credit card.
Alternatively, you can follow the steps mentioned below.
Citibank Online:
* Click here to check your eligibility and book.
Citi Mobile:
* 1. Login to Citi Mobile
* 2. On the left burger menu, choose ‘Loans and EMIs on Credit Card
* 3. Click ‘Loan on Credit Card’
* 4. If you are eligible, follow the instructions given on screen
For more information, click here.
02
HOW DO I CHECK MY ELIGIBILITY FOR LOAN ON MY CREDIT CARD?
Citi Quick Cash is an exclusive installment facility offered to select Citi
Credit Cardholders, which may be within or above the credit line. It can be
conveniently availed through Citibank Mobile App or Citibank Online.
Click here to check your eligibility and book.
For more information, click here
NOTE: Loan sanctions will have to confirm to certain criteria.
03
HOW DO I CONVERT MY CREDIT CARD SPENDS INTO EMI?
Click here to know how to convert specific transaction on your credit card into
EMI
Click here to know how to convert your Credit Card outstanding into EMI
04
WHAT IS THE RATE OF INTEREST AND THE EMI AMOUNT FOR A LOAN ON THE CREDIT CARD?
Interest charges are calculated by the reducing balance method. For new loans
interest rate is dynamic and can change month on month based on business
decision. The rate of interest and the EMI amount will be communicated at the
time of processing the loan.
The first EMI gets billed in the immediate statement that is sent to you post
availing the loan.The EMI will be billed in the monthly credit card statement
and also included as part of the Minimum Amount Due every month.
In case the loan is booked against the credit limit, the entire loan amount
blocks the credit limit on the card. As and when the loan installments are
billed on the card and paid, the limit will be released up to the principal
component
05
HOW CAN I APPLY FOR CITIBANK PERSONAL LOAN?
To apply for a Citi Personal Loan, please fill the Click 4 Call form on our
website and our representatives will be happy to help you.
If you hold a Citibank savings account, you can also apply for the same by
logging onto your Citibank Online account.
06
HOW CAN I CONFIRM DETAILS REGARDING MY PERSONAL LOAN ACCOUNT?
You can view the loan details on your welcome letter. You can view/download
welcome letter online by following below steps:-
* Step 1: Login to Citibank Online by using your User ID and IPIN. Click on
'Personal Loan' tab on the top.
* Step 2: Click on '+' button to expand / view the Personal Loan Accounts.
* Step 3: Click on the Personal Loan Account link to view the details of the
Loan Account.
* Step 4:Click on the link at the bottom of the page to view/download the
welcome letter.
The loan details will be also available in the welcome letter sent to your
mailing address when the Personal loan was sanctioned.
07
WHAT IS THE MERCHANT EMI CONVERSION?
Citi PayLite is a facility offered to Citi Credit Cardholders to convert their
purchases into easy monthly installments. Any eligible purchase greater than ₹
2500 can be converted into flexible EMIs before the payment due date.
Please click here to convert your credit card purchase to EMI in just a few
clicks.
Alternatively, you can follow the instructions given below to convert your
transaction to EMI on Citibank Online/Citi Mobile.
Citibank Online
* 1. Login to Citibank Online with your User ID and Password (IPIN)
* 2. Click ‘Credit Card’ tab
* 3. Click on ‘Click an EMI’ and follow the instructions given on screen
Citibank Mobile:
* 1. Login to Citi Mobile
* 2. On the left panel, choose ‘Loans and EMIs on Credit Card’
* 3. Click ‘Convert credit Card transactions to EMI’
* 4. Select the transaction you wish to convert to EMI and follow the
instructions outlined
For more information, click here.
08
HOW DO I CONVERT THE OUTSTANDING BALANCE ON MY CREDIT CARD INTO EMI?
Citi FlexiBill is a facility offered to eligible Credit Cardholders to convert
their card outstanding into easy monthly installments.
Click here to check your eligibility and book.
For more information on Citi FlexiBill, please click here.
09
HOW DO I AVAIL A CITIBANK HOME LOAN?
Please click here to apply for a Citibank Home Loan.
Alternatively, you can go to Citibank website and click on ‘Home Loan’ tab to
know more.
10
CAN I AVAIL AN ENHANCEMENT ON MY EXISTING HOME LOAN WHEN I TRANSFER TO CITIBANK?
You can not only transfer your existing Loan to Citibank, but you can also avail
an enhancement up to Rs 3 Crores for any of your personal, business or
professional needs. You can also use the enhancement funds to close your other
Loans with other institutions.
11
WHAT MORTGAGES DO YOU OFFER?
Citibank presents to you the widest range of home loan solutions to make your
dream home a reality.
Click here to know more about the various mortgage offerings we provide.
Please visit Citi Online, click 'Service Center', select 'Write to us' and raise
a complaint or request.
You can also contact our 24 hour Citiphone Banking Service on +97 14 3114000.
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