www.holiday-factory.com Open in urlscan Pro
80.227.254.64  Public Scan

Form analysis
0 forms found in the DOM

Text Content

 * * About Us
     * Holiday Factory
     * How to Book
     * Media Room
     * Contact us
     * FAQ
 * E-Gift Voucher
 * From Georgia
 * Login
 * العربية

 * Home
 * Eid Al Adha Deals
 * 
 * Spring & Summer Deals
 * ROMANTIC ESCAPES
 * Buy Now Pay Later
 * Summer Mountain deals
 * Crazy Deals
 * Europe Deals
 * Featured deals
 * Solo Traveller Deals
 * About Us
   * Holiday Factory
   * How to Book
   * Media Room
   * Contact us
   * FAQ
 * E-Gift Voucher
 * Login
 * العربية
 * About Us
   * Holiday Factory
   * How to Book
   * Media Room
   * Contact us
   * FAQ

ANNOUNCEMENT!

Since the World Health Organization (WHO) announced Covid19 (Corona Virus) as a
worldwide Pandemic, Holiday Factory stopped all Holiday Package sales for all
travels, now extended until 31st of August 2020.

The Airlines are not performing any commercial flights, borders are still closed
and therefore no regular travel is possible. Because of all this, we have
temporarily closed our operations in our Dubai Headquarters office as well as
all our other offices around the world.

To ensure the safety and wellbeing of our beloved employees and based on the
announcement by the government, our customer care centres also had to shut down
temporarily. At the same time, following government distancing rules we have
established an emergency line operational from 10 AM until 3 PM Sunday to
Thursday for emergency purposes only.

Customers can now book our staycation packages online.



Now even more - Keep the excitement alive and gear up for your next holiday
experience.

Your Holiday Factory Team

WE ACCEPT BOOKINGS SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS.

CONTRACT AND BOOKING

A 'Client' is all persons named on the booking form intending to travel with us.
A 'Product' is any service sold by Holiday Factory LLC. All clients will be
deemed to have read, understood and accepted all of our booking conditions. In
order to confirm a booking the agent must have full payment of all payments due.
A contract between the client and Holiday Factory LLC comes into existence once
we have confirmed the booking in writing and issued a confirmation. The person
signing the booking form (that incorporates these terms and conditions) warrants
that they have full authority to do so on behalf of all persons whose name
appears thereon and confirms that all such persons are fully aware of and
understand these terms and conditions. The said contract, including all matters
arising from it, is subject to Law and the exclusive jurisdiction of the UAE
courts. No employees or representatives of Holiday Factory LLC have any right to
alter, vary or waive any of these terms and conditions, nor to undertake any
liability whatsoever on behalf of Holiday Factory LLC, unless authorized in
writing and signed by the CEO of Holiday Factory LLC. Holiday Factory LLC
reserves the right to decline any booking at their discretion without further
explanation.

NAME CHANGE AMENDMENTS

At the time of making the booking, you must provide full correct names as they
appear on your passport.Please note that airlines do not permit name changes on
issued tickets. Holiday Factory LLC will not be held responsible for any charges
that may incur for the incorrect submission of names. It is recommended that you
submit a passport copy while submitting preferred travel dates for your
vacation.

PAYMENT AND PRICING POLICY

Your reservation request will be confirmed upon receipt of the full payment due
at the time of booking. In these cases you will be notified at the time of
booking. Although every effort will be made to confirm your request, please note
that travel arrangements are not confirmed until you receive our written
confirmation and Holiday Factory LLC reserves the right to make changes if
required. Before a booking is confirmed, Holiday Factory LLC reserves the right
to amend the price of the product due to any circumstances outside the control
of Holiday Factory LLC such as but not limited to changes relating to
governmental action, increases in transportation costs (including schedule
airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for
services (including landing taxes or embarkation / disembarkation fees at
airports), increases in admission fees and hotel rate adjustments /
availability. Advertised prices are also subject to seasonal changes, exchange
rates and may vary slightly. Payments can be made via Visa or MasterCard.

TOURISM DIRHAM

For hotel accommodation in Dubai, please note that in order to comply with Dubai
Government’s Council resolution No 2 of 2014, Hotels and Resorts in Dubai will
be applying the “Tourism Dirham” structure effective March 31, 2014.

The “Tourism Dirham” will be applied and charged to guests upon check out by the
hotel.

GREEN TAX MALDIVES

According to the new policy implemented by the Government of Maldives on 01.
October, 2016, a Green Tax fee of USD 3, per person, per night for Hulumale
Island Hotels and USD 6, per person, per night for all other resort islands
hotels is payable directly to the hotel upon checkout.

CANCELLATION AND REFUND PROCESS

Cancellation Request:

To initiate a cancellation, the primary passenger must notify Holiday Factory
via email at info@holiday-factory.com. Provide your booking number and contact
details.

Refund Calculation:

Upon receiving your cancellation request, we will calculate the refundable
amount. This calculation will deduct any applicable cancellation charges or
other relevant deductions.

Refund Issuance and Notification:

After deducting the cancellation charges and other deductions, if applicable,
the remaining amount will be converted into a "Voucher" for future purchases.
You will receive an email notification confirming the issue of this voucher.
Cash refunds are not provided.

Refund Voucher Usage:

The Refund Voucher can be used towards any future purchases with Holiday
Factory. To utilise this voucher, contact our Customer Services team, who will
assist you with the booking process.

Expiration:

Please note that Refund Vouchers may have an expiration date of 2 Years or
above. Be sure to refer to the email notification for information about the
expiration date of your voucher.

Exceptions:

Non-Refundable Items/Services: Any packages with services partially utilised are
not eligible for cancellation and refund.

THE CANCELLATION CHARGES ARE SPECIFIED BELOW:

1. Unredeemed vouchers

Vouchers that remain unredeemed (where travel dates have not been decided by the
customer and not confirmed by Holiday Factory LLC) can be cancelled within their
validity period, with a cancellation fee of AED 250 per voucher, unless an
alternative amount was indicated at the time of purchase.

Unredeemed vouchers cannot be utilized or refunded once they reach their
expiration date, which is defined in the voucher as the date of travel validity.

2. Confirmed bookings

Confirmed bookings refer to instances where travel documents have been sent to
the customer, or the customer has requested Holiday Factory to issue travel
documents for specific travel dates.

The cancellation charges for confirmed bookings are calculated based on the
table below:

Cancellation request received prior to departure: More than 30 days Between
30-10 days Between 9-3 days Between 72-8 hours All packages 30% of the package
price 50% of the package price 70% of the package price 95% of the package price
Exceptions listed below: Packages with Wizz Air Airline & Royal Jordanian
Airlines 70% of the package price 70% of the package price 70% of the package
price 95% of the package price

The minimum cancellation fee for all packages is AED 500 per person (not
applicable for infants).

Public Holidays and Fixed Departure Deals

All Public Holidays and Fixed Departure Deals are subject to cancellation
policies. If a cancellation request is received more than 2 days before the
scheduled travel date, a cancellation charge of 90% of the package price will be
applied. For cancellation requests received less than 2 days before the
scheduled departure, a cancellation charge of 100% of the package price applies,
rendering it non-refundable.

Should, in the unlikely event, the airlines discontinue a particular tour
operator fare after the purchase of the Holiday Package Holiday Factory has the
right to cancel the booking and refund the full paid Package price to the
customer without paying any penalties to the customer.

AMENDMENTS / CHANGES

Once a booking has been confirmed, any amendments must be requested by the lead
passenger and confirmed by Holiday Factory no later than three days before
departure. The following charges will apply:

Airline Amendment fees All packages with FlyDubai 200 AED per person per flight
sector All packages with Air Arabia 400 AED per person Wizz Air -
Single-destination package 500 AED per person Wizz Air – Multi-destination
package 500 AED per person per flight sector Royal Jordanian Single destination
Package 300 AED per person Royal Jordanian Multi-destination package 400 AED per
person per flight sector All other airlines 650 AED per person

An additional fare difference fee may apply, depending on the airline. Date
change requests cannot be guaranteed and will depend on flight availability.
Holiday Factory LLC will not pay fees charged to the Client by the Client’s bank
for processing the payment.

Internal flights and trains are non-refundable and non-changeable. Once booked,
no modifications or cancellations can be made, requiring new tickets to be
purchased.

Once hotel reservations have been confirmed, Holiday Factory LLC reserves the
right to substitute hotels listed with others of a similar category. Hotels
reserve the right to close facilities due to operational reasons without prior
notice.


HOLIDAY FACTORY GIFT VOUCHERS

Gift Vouchers can be used towards any holiday deals, and each voucher remains
valid for 12 months from the purchase date. A gift voucher can only be utilised
once to create a single booking with Holiday Factory. Gift Vouchers are
non-refundable, non-redeemable for cash, and cannot be used to purchase another
gift voucher.

PRODUCT INFORMATION

All product information has been published by Holiday Factory LLC in good faith
and Holiday Factory LLC will use its best endeavors to operate all products.
Holiday Factory LLC reserves the right to change any of the facilities and
services described in its website and publications and to substitute alternative
arrangements of comparable monetary value without compensation and accepts no
liability for loss of enjoyment resulting from any change. Holiday Factory
reserves its rights to change selected hotel to the same category accommodation,
due to any extraordinary circumstances.

UAE PUBLIC / NATIONAL HOLIDAYS

Crazy Deal Vouchers do not apply for travel periods during UAE Public/National
Holidays, officially announced by UAE Government. If you wish to travel during
Public Holidays, kindly contact Call Center for a supplement fee.

INCLUSIONS AND EXCLUSIONS OF PACKAGE PRICE

The price of any holiday booked includes only the items specified. It does not
include items of a personal nature including, but not limited to, personal
insurance, transport to your outbound airport unless specified, refreshments,
telephone calls, laundry, gifts, meals and beverages unless specified, optional
excursions, passport and visa fees, porterage, gratuities or taxes, unless
otherwise specified, which shall in each and every case be the responsibility of
the client. Hotel check-in/check-out times are fixed and there are no guarantees
for early/late check-in/out unless paid for by the client.

FUEL SURCHARGE

If the Holiday package contains an Air transportation with the Airline who has
increased the cost of the flight ticket by imposing an additional Fuel surcharge
, Holiday Factory reserves the right to request the fuel surcharge amount from
the customer. Customer will pay fuel surcharge amount only if the surcharge is
announced after the Holiday Package have been purchased.

TRAVEL INSURANCE

Keeping our customers safe and well while on holidays is our number one
priority. Holiday Factory LLC provides complimentary Travel Insurance to all
Customers. The insurance certificate is from Alliance Insurance Company , it
meets Schengen Counties standard and covers emergency medical , repatriation
expenses , basic dental expenses and lost passport expenses.

Adequate Travel insurance is mandatory for most Countries, to cover at least but
not limited to emergency medical and repatriation expenses.

Holiday Factory reserves the right to change the insurance provider at any given
point in time without any changes in the coverage offered.

Age limit: Travel Insurance policy is applicable for all HF clients (The insured
person must be a resident of the GCC) aged less than 65 years at the date policy
was issued.

Holiday Factory product does not include any adventure and high-risk activities.
We strongly recommend to all customers to avoid activities that might jeopardize
their health and safety. Holiday Factory does not hold any responsibility for
any injuries and damages caused to customer from the time of booking for the
full duration of the Product . Holiday Factory LLC accepts no liability on the
client's behalf where Holiday Factory LLC has provided a product of a reasonable
standard. Clients are fully responsible for arranging their own additional
travel insurance. Should the insurers dispute their liability for any reason,
the client will have recourse against the insurers only.

LIABILITY OF HOLIDAY FACTORY LLC

Holiday Factory acts as the Tour Operator only on behalf of the suppliers and
accordingly accepts no liability whatsoever for loss, damage, injury, accident,
delay or any other irregularity arising whatsoever. Holiday Factory LLC products
and in particular adventure activities contain an element of risk to the
personal safety of the client that other package holidays may not contain. By
accepting these booking conditions clients are aware of the risks inherent in
their chosen travel and clients undertake such risks at their own volition.
Holiday Factory LLC accepts no liability of client's damages where Holiday
Factory LLC has fulfilled its duty of care to clients by providing products of a
reasonable standard. Holiday Factory LLC has no direct control over the
provision of services / facilities by the relevant suppliers and hence we do not
accept liability for errors or omissions by the suppliers. Holiday Factory LLC
accepts no liability if there has been no fault on the part of Holiday Factory
LLC or its' suppliers and the reason for the claimed damages were either the
client's fault or a result of unusual circumstances beyond the control of
Holiday Factory LLC by force majeure and the consequences of which could not
have been avoided even with all due care. In respect of carriage by air, sea and
rail and the provision of accommodation, Holiday Factory LLC’s liability in the
said cases will be limited in the manner provided by the relevant international
conventions. Holiday Factory LLC accepts no liability if additional costs to the
client are incurred through delay, accident or disruption of the product(s)
beyond the control of Holiday Factory LLC by force majeure.

DELAYS

Holiday Factory will not be liable for any delays prior to departure or during
travel to any hotels / resorts brought about by airline technical difficulties,
strikes, weather conditions or any other circumstances out of our control. Any
expenses relating to these unscheduled extensions will be for the passengers'
own account.

TRAVEL DOCUMENTATION

It is the responsibility of the clients to be in possession of a valid passport,
visa permits, all necessary travel documents, vaccinations, preventative
medicines and other medical certificates that may be needed to travel. Holiday
Factory LLC is not liable for damages arising from changes in regulations or
laws to the necessary travel document requirements. Information about these
matters is given in good faith by Holiday Factory LLC but without liability. It
is important that you check all details provided on your travel documentation
are correct upon receipt. If there are any inaccuracies, please contact the
Holiday Factory LLC immediately. All passengers are personally responsible for
ensuring they are in possession of the correct and necessary documentation and
visas prior to departure.

PASSPORT AND VISAS

It is the client’s responsibility to obtain correct, current and valid passports
and re-entry permits where required. Holiday Factory LLC will not be liable for
any consequence of any nature arising from the customer failing to ensure he /
she has complied with such requirements.

International standard requirements applicable, following are typical travel
documents required to travel: 6 months validity of passport and UAE residence
visa upon travel period.

Customers are fully responsible to carry proper travel documentation (make sure
that all travel documents are valid and complete and check the entry
requirements for your upcoming trip before you travel).

HEALTH AND CONDUCT

All Clients are expected to satisfy themselves prior to booking that they are
fit and able to complete the itinerary of their chosen tour as described in the
brochure. Any clients with pre-existing medical conditions or illness must
declare the true nature of such conditions at the time of booking, and make
arrangements for the provision of any medication or other treatment that may be
required during the tour. Such a client is required to provide a medical
statement from a General Practitioner to confirm they are fit to travel. Failure
to make such disclosure will constitute a breach of these booking conditions and
relieve Holiday Factory LLC from any obligations and liability.

CLIENT EXCLUSION AND LOCAL LAW

Clients agree to accept the authority and decisions of Holiday Factory LLC's and
its supplier's employees and representatives whilst on tour. If in the opinion
of such persons, the health or conduct of a client before or after the departure
appears likely to endanger the safe, comfortable or happy progress of the tour,
the client may be excluded from all or part of the tour without prior notice or
any liability on the part of Holiday Factory LLC. In the case of a client’s ill
health, Holiday Factory LLC may make such arrangements as it sees fit and
recovers the costs thereof from the client. Passengers agree to comply with the
laws and regulations of the countries they travel to. Holiday Factory LLC shall
not be liable for any clients who commit illegal or unlawful acts whilst on
tour.

FORCE MAJEURE & EXTRAORDINARY EVENTS

Holiday Factory reserves the right to cancel any confirmed booking in any
circumstances, however, Holiday Factory will not cancel a guaranteed departure
booking except in the unusual circumstances of force majeure, defined here as
war, the threat of war, riot, civil strife, industrial dispute, terrorist
activity, natural or nuclear disaster, fire, pandemic, epidemic, adverse weather
conditions, flight cancellation or any other external circumstances beyond the
control of Holiday Factory. Compensation is not available if Holiday Factory is
forced to cancel or in any way change a tour due to force majeure where Holiday
Factory is unable to provide the tour for the same cost. In the case, the World
Health Organization (WHO) declares a pandemic or an international public health
emergency or the UAE government declares an epidemic or a pandemic or a UAE
government official advice residents to avoid traveling abroad it is agreed,
that this event is beyond the control of Holiday Factory.
If after the announcement of any of the above-described events the passenger
cancels an unredeemed voucher the cancellation fee will be 25% regardless of any
cancellation fee under normal circumstances. The cancellation process/refund
process, in this case, will be 12 months. The customer will have the option to
request to extend his voucher free of charge for a period after the
pandemic/official advice/health emergency and Holiday Factory will approve the
request. If Holiday Factory has already issued the travel documents (Flight &
Hotel are already booked) and after that, the flights have been canceled by the
airline or the government for the above-mentioned reasons it is agreed that
Holiday Factory can cancel the whole package and the customer will be refunded
up to 60% of the unused services only after the refund confirmation of the
Airlines, Hotels and other service providers. The cancellation process/refund
process will be 12 months.
The customer will have the right to request with Holiday Factory instead of the
refund to rebook the same (unused) services, free of charge, to a date where the
customer wants to travel in the future, and the force majeure event or the
pandemic/epidemic/official advice/health emergency is no longer declared. In the
event that the cancellation of services in the above-described event will happen
during the travel of the customer, it is agreed that Holiday Factory is not
liable to refund or compensate the customer in any way as this event is
considered to be out of the control of Holiday Factory. Regardless of who
cancels during the above-mentioned events all refund cases will take 12 months.
All refunds which are due during or because of a Force Majeure event will be
processed by Holiday Factory in 12 months to the customer only once the supplier
(Airline, Hotel & others) will process the refund to Holiday Factory. If a
supplier (Airlines Hotel & others) declares bankruptcy or insolvency then the
amount of this service will not be refunded to the customer.

COMPLAINTS

In the event, the Client has a complaint about any of the product arrangements
the client must raise the complaint immediately with a Holiday Factory LLC
employee or legal representative so that Holiday Factory LLC can use its best
endeavors to rectify the problem. Holiday Factory LLC cannot rectify a problem
it is unaware of. Failure to complain immediately will extinguish or at least
reduce Holiday Factory LLC's liability to pay compensation. Although every
effort will be made to resolve a complaint to the customer’s satisfaction, it is
specifically recorded that Holiday Factory LLC in no way accepts liability for
any claim.

ARE YOU READY FOR YOUR DREAM HOLIDAY?

DISCOVER OUR HOLIDAY PACKAGES. FLIGHTS AND HOTEL STAY INCLUDED!

Book Now


LET'S GET SOCIAL!

Join in on the fun and share your experience



KEEP IN TOUCH

Be the first to know about our new deals

Enter your email

CONTACT US

info@holiday-factory.com

+971 4 701 4000

ABOUT US

Holiday Factory has been the UAE's leading online package tour operator since
2011, winning numerous awards in recognition to revolutionizing the travel
industry with its unbeatably priced holiday packages and exceptional services.
As a member of the highly regarded German Group, we have built our reputation on
expertise, commitment to excellence, and passion for travel.

Our mission is to continue providing affordable holiday packages which makes
travel more accessible to a broader audience and encourage people to explore new
destinations, cultures, and experiences.

USEFUL LINKS

 * How to Book
 * Special offers
 * E-Gift Voucher

OUR BRANDS

 * Holiday Factory UAE
 * Holiday Factory Premium
 * Holiday Factory Georgia

ABOUT US

 * Home
 * Who we are
 * Contact us
 * FAQ
 * Terms and conditions
 * Privacy Statement

CHOOSE LANGUAGE

English عربي

© 2023. Holiday Factory

All Rights reserved.

×


THANK YOU!




THANK YOU FOR SIGNING UP! RECEIVE THE LATEST SPECIAL OFFERS FROM US.